Problem with anova when heating energy of house turns down

I have an anova bluetoth from 2014, it was working fine, but now when I connect it, the device works fine, temperature meter runs ok, digital controls works fine (can change temperature and time, turn on Bluetooth), but when I play it begins to move water and the entire house energy shuts down, I tried to set the temperature at a lower temperature than the water, and when I play, the device works fine, so it seems, that the problem is when it begins to heat the water, I checked the fuse and other parts and can’t see any visible damage. So I think the problem is the resistance (the part that heats the water), any idea to repair it? thanks in advance

@Ainur That’s really strange. Even though your device was purchased back in 2014, I’d still reach out to support. They can ask more questions and figure out what exactly is causing your entire home to shut down when the APC is heating up.