# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) --- ## [About the Anova Support category](https://community.anovaculinary.com/t/about-the-anova-support-category/979)
**Author:** [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Replies:** 0
Have an issue with any of our products? Post here for some community assistance or drop a note to support@anovaculinary.com and we will get you some help with best in class customer support! --- ## [Leaking - Precision Oven 2.0](https://community.anovaculinary.com/t/leaking-precision-oven-2-0/35843)
**Author:** [@Cooking\_MM](https://community.anovaculinary.com/u/Cooking_MM)\ **Replies:** 1\ **Last updated:** [September 8, 2026, 7:52pm UTC](https://community.anovaculinary.com/t/leaking-precision-oven-2-0/35843 "2026-09-08T19:52:24Z")
Does anyone have this situation? I purchased the oven a few weeks ago. I noticed that there was some water from the gap (see the pic) when the steam reaches 100 degrees. --- ## [TECH PROBLEM with ANOVA PRECISION COOKER PRO](https://community.anovaculinary.com/t/tech-problem-with-anova-precision-cooker-pro/35823)
**Author:** [@GianniG](https://community.anovaculinary.com/u/GianniG)\ **Replies:** 0\ **Last updated:** [August 11, 2026, 1:17pm UTC](https://community.anovaculinary.com/t/tech-problem-with-anova-precision-cooker-pro/35823 "2026-08-11T13:17:21Z")
Hi all. I got a current interruption while I was going to set the wifi connection. Now the device’s display is not turning on, only a “+” symbol.is appearing in the right/bottom angle of the display and it is not activa… --- ## [I cannot connect my anova pro to the app](https://community.anovaculinary.com/t/i-cannot-connect-my-anova-pro-to-the-app/35818)
**Author:** [@karenrude](https://community.anovaculinary.com/u/karenrude)\ **Replies:** 0\ **Last updated:** [August 10, 2026, 7:04pm UTC](https://community.anovaculinary.com/t/i-cannot-connect-my-anova-pro-to-the-app/35818 "2026-08-10T19:04:24Z")
I cannot connect my anova pro to the app --- ## [I have the Anova oven version 1 and my water tank has cracked. How do I get a new one?](https://community.anovaculinary.com/t/i-have-the-anova-oven-version-1-and-my-water-tank-has-cracked-how-do-i-get-a-new-one/35807)
**Author:** [@DavidGrywul](https://community.anovaculinary.com/u/DavidGrywul)\ **Replies:** 1\ **Last updated:** [August 6, 2026, 4:35pm UTC](https://community.anovaculinary.com/t/i-have-the-anova-oven-version-1-and-my-water-tank-has-cracked-how-do-i-get-a-new-one/35807 "2026-08-06T16:35:09Z")
Cracked water tank --- ## [Oven keeps warm after OFF](https://community.anovaculinary.com/t/oven-keeps-warm-after-off/35770)
**Author:** [@eat](https://community.anovaculinary.com/u/eat)\ **Replies:** 0\ **Last updated:** [July 1, 2026, 4:31am UTC](https://community.anovaculinary.com/t/oven-keeps-warm-after-off/35770 "2026-07-01T04:31:51Z")
Oven v1 It keeps sometimes warm after baking. I bake it night. Let the oven cool down for 30 Minutes. After that the oven to luke warm, bread goes in - next morning the bread is pretty warm. The rack is bare touchable \>… --- ## [Door doesn't fully open](https://community.anovaculinary.com/t/door-doesnt-fully-open/35397)
**Author:** [@eat](https://community.anovaculinary.com/u/eat)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 4:26am UTC](https://community.anovaculinary.com/t/door-doesnt-fully-open/35397 "2026-07-01T04:26:20Z")
Door doesn’t fully open to the horizontal position. What is blocking it? And how to fix it? Where can I get some inner drawings? --- ## [APO1 Parts](https://community.anovaculinary.com/t/apo1-parts/35726)
**Author:** [@bwensley](https://community.anovaculinary.com/u/bwensley)\ **Replies:** 0\ **Last updated:** [June 1, 2026, 11:28pm UTC](https://community.anovaculinary.com/t/apo1-parts/35726 "2026-06-01T23:28:08Z")
Has anyone found a source for parts for the APO1? Our cable connection broke connecting the door LED display. I was told the oven is “no longer supported” so bought a APO 2.0. The old oven still works but would love t… --- ## [Anova Precision 3.0 - Odd Blemish and Stopped Working](https://community.anovaculinary.com/t/anova-precision-3-0-odd-blemish-and-stopped-working/35630)
**Author:** [@CanOfToast](https://community.anovaculinary.com/u/CanOfToast)\ **Replies:** 0\ **Last updated:** [May 1, 2026, 4:24pm UTC](https://community.anovaculinary.com/t/anova-precision-3-0-odd-blemish-and-stopped-working/35630 "2026-05-01T16:24:44Z")
My Anova Culinary Sous Vide Precision Cooker 3.0 stopped working during the pre-heat phase, and now there is a noticeable convex blemish/bulge near the back of the display area. Context: Plugged in the mach… --- ## [Delayed Start Option](https://community.anovaculinary.com/t/delayed-start-option/751)
**Author:** [@bdswan](https://community.anovaculinary.com/u/bdswan)\ **Replies:** 41\ **Last updated:** [April 15, 2026, 5:34am UTC](https://community.anovaculinary.com/t/delayed-start-option/751 "2026-04-15T05:34:28Z")
The Wi-Fi Precision Cooker FAQ states that there is a delayed start option. How exactly does it work and where is this option in the app? --- ## [Oven door glass](https://community.anovaculinary.com/t/oven-door-glass/35572)
**Author:** [@JanA](https://community.anovaculinary.com/u/JanA)\ **Replies:** 0\ **Last updated:** [April 9, 2026, 7:52pm UTC](https://community.anovaculinary.com/t/oven-door-glass/35572 "2026-04-09T19:52:59Z")
Oven door glass broke in transit. How can I order another one --- ## [Current temp stuck at 32 degrees](https://community.anovaculinary.com/t/current-temp-stuck-at-32-degrees/5021)
**Author:** [@justindocter](https://community.anovaculinary.com/u/justindocter)\ **Replies:** 39\ **Last updated:** [April 5, 2026, 3:50pm UTC](https://community.anovaculinary.com/t/current-temp-stuck-at-32-degrees/5021 "2026-04-05T15:50:32Z")
Just got the precision cooker and excited to use it. Plugged it in and downloaded the app and everything seemed fine....but after i set the desired temp and pressed play and could her the motor start running. the problem… --- ## [Solving the Stainless Sleeve Loose Problem](https://community.anovaculinary.com/t/solving-the-stainless-sleeve-loose-problem/13883)
**Author:** [@gantenbrink](https://community.anovaculinary.com/u/gantenbrink)\ **Replies:** 1\ **Last updated:** [March 14, 2026, 1:17pm UTC](https://community.anovaculinary.com/t/solving-the-stainless-sleeve-loose-problem/13883 "2026-03-14T13:17:31Z")
I just ordered my third ANOVA and had the same problem with the other ones. There is a simple sollution by bending the upper rim of the tube, to a slightly oval shape. Don't overdo it! Just smoothly little by little with… --- ## [Anova Precision™ Vacuum Sealer Pro power](https://community.anovaculinary.com/t/anova-precision-vacuum-sealer-pro-power/35419)
**Author:** [@callerym](https://community.anovaculinary.com/u/callerym)\ **Replies:** 0\ **Last updated:** [January 29, 2026, 2:19pm UTC](https://community.anovaculinary.com/t/anova-precision-vacuum-sealer-pro-power/35419 "2026-01-29T14:19:31Z")
Anova Precision™ Vacuum Sealer Pro turning off/loosing power after 1-2 seconds of being plugged in. No power after that, any ideas? --- ## [Why can't I save any recipes?](https://community.anovaculinary.com/t/why-cant-i-save-any-recipes/30149)
**Author:** [@BadKat](https://community.anovaculinary.com/u/BadKat)\ **Replies:** 5\ **Last updated:** [January 24, 2026, 7:39pm UTC](https://community.anovaculinary.com/t/why-cant-i-save-any-recipes/30149 "2026-01-24T19:39:17Z")
I just joined the Anova site and was looking at recipes. I saw some I wanted to save and try later. The website would not let me save any of the recipes. Why is that? --- ## [My anova precision cooker won’t connect to WiFi](https://community.anovaculinary.com/t/my-anova-precision-cooker-won-t-connect-to-wifi/35196)
**Author:** [@Jmoney2738](https://community.anovaculinary.com/u/Jmoney2738)\ **Replies:** 0\ **Last updated:** [November 21, 2025, 2:01am UTC](https://community.anovaculinary.com/t/my-anova-precision-cooker-won-t-connect-to-wifi/35196 "2025-11-21T02:01:14Z")
My anova precision cooker won’t connect to WiFi --- ## [Chamber Vacuum Lid/Hinge Friction](https://community.anovaculinary.com/t/chamber-vacuum-lid-hinge-friction/35127)
**Author:** [@anova-mike](https://community.anovaculinary.com/u/anova-mike)\ **Replies:** 0\ **Last updated:** [October 28, 2025, 4:03am UTC](https://community.anovaculinary.com/t/chamber-vacuum-lid-hinge-friction/35127 "2025-10-28T04:03:17Z")
I have a 3 year old chamber vacuum that I use quite a bit. The hinge has stopped having friction in it. It wants to fall down and it no longer supports itself open. Machine still works properly otherwise. Does anyone hav… --- ## [Nano annoying vibration and sound](https://community.anovaculinary.com/t/nano-annoying-vibration-and-sound/35088)
**Author:** [@Gras](https://community.anovaculinary.com/u/Gras)\ **Replies:** 2\ **Last updated:** [October 17, 2025, 3:06pm UTC](https://community.anovaculinary.com/t/nano-annoying-vibration-and-sound/35088 "2025-10-17T15:06:00Z")
My nano has started making a really loud vibration noise. What can I do to make it stop? There seems to be some friction where the shaft goes through the seal into the top part where the motor is. --- ## [New Precision Oven 2.0 Can't find any WiFi network](https://community.anovaculinary.com/t/new-precision-oven-2-0-cant-find-any-wifi-network/35083)
**Author:** [@Sean123](https://community.anovaculinary.com/u/Sean123)\ **Replies:** 1\ **Last updated:** [October 13, 2025, 12:11am UTC](https://community.anovaculinary.com/t/new-precision-oven-2-0-cant-find-any-wifi-network/35083 "2025-10-13T00:11:44Z")
Brand new oven. My phone can find 20 wifi networks in my apartment but the oven cannot find one. Planning to send it back as defective. Please advise. --- ## [Commercial Kitchens](https://community.anovaculinary.com/t/commercial-kitchens/241)
**Author:** [@Kennypoppa](https://community.anovaculinary.com/u/Kennypoppa)\ **Replies:** 4\ **Last updated:** [October 10, 2025, 5:20am UTC](https://community.anovaculinary.com/t/commercial-kitchens/241 "2025-10-10T05:20:47Z")
Does anyone know if the Anova One is approved for use in a commercial kitchen? I run a small operation that doesn't need the capacity of the model specifically designed for the professional kitchen. The smaller capacit… --- ## [Havent used cooker in a while, what is this subscription thing now and something about bluetooth going away?](https://community.anovaculinary.com/t/havent-used-cooker-in-a-while-what-is-this-subscription-thing-now-and-something-about-bluetooth-going-away/35051)
**Author:** [@InyoEndo](https://community.anovaculinary.com/u/InyoEndo)\ **Replies:** 1\ **Last updated:** [September 28, 2025, 5:24pm UTC](https://community.anovaculinary.com/t/havent-used-cooker-in-a-while-what-is-this-subscription-thing-now-and-something-about-bluetooth-going-away/35051 "2025-09-28T17:24:03Z")
Like title, I havent used my cookers in while, basically became a dad and just havent used them since then. Pulled out my orignal kickstarter units last weekend, had to redownload the app because new iPhone and at some p… --- ## [Rapid corrosion Anova pro](https://community.anovaculinary.com/t/rapid-corrosion-anova-pro/34638)
**Author:** [@PLT](https://community.anovaculinary.com/u/PLT)\ **Replies:** 1\ **Last updated:** [August 30, 2025, 10:26pm UTC](https://community.anovaculinary.com/t/rapid-corrosion-anova-pro/34638 "2025-08-30T22:26:57Z")
I cleaned this up 3 weeks ago. The unit has sat for 1 week unplugged in tap water.(Hard but softened) Obviously a dissimilar metals problem with the clamp or screws. Any advice? --- ## [Vacuum pump chamber sealer](https://community.anovaculinary.com/t/vacuum-pump-chamber-sealer/35019)
**Author:** [@Fred](https://community.anovaculinary.com/u/Fred)\ **Replies:** 0\ **Last updated:** [August 22, 2025, 10:55am UTC](https://community.anovaculinary.com/t/vacuum-pump-chamber-sealer/35019 "2025-08-22T10:55:12Z")
The pump doesn’t stop after finishing the program. When the machine is ready with the program, I can open it. Only the machine pump keeps running. That can I do about it. machine is 9 month old. --- ## [Precision oven 2.0 won’t power on](https://community.anovaculinary.com/t/precision-oven-2-0-won-t-power-on/34933)
**Author:** [@rosski](https://community.anovaculinary.com/u/rosski)\ **Replies:** 2\ **Last updated:** [August 4, 2025, 10:37am UTC](https://community.anovaculinary.com/t/precision-oven-2-0-won-t-power-on/34933 "2025-08-04T10:37:46Z")
This is a recent purchase. It worked fine for the first few weeks, now won’t power on. When I reconnect the mains I get “Anova” on the screen for 15 seconds, then blank. I have tried different outlets. Can you suggest an… --- ## [APO: lcd display panel(on the open handle) no longer displays setting values](https://community.anovaculinary.com/t/apo-lcd-display-panel-on-the-open-handle-no-longer-displays-setting-values/32133)
**Author:** [@sunmagic](https://community.anovaculinary.com/u/sunmagic)\ **Replies:** 2\ **Last updated:** [July 29, 2025, 4:36pm UTC](https://community.anovaculinary.com/t/apo-lcd-display-panel-on-the-open-handle-no-longer-displays-setting-values/32133 "2025-07-29T16:36:40Z")
My APO’s lcd display panel no longer show setting such as temp/mode/steam%… The touch control(start/resume or +/-) is still working and can set the values, but they are not just visible anymore. The oven seems still wor… --- ## [E1 error on their chamber sealer](https://community.anovaculinary.com/t/e1-error-on-their-chamber-sealer/34792)
**Author:** [@JennCria](https://community.anovaculinary.com/u/JennCria)\ **Replies:** 0\ **Last updated:** [June 28, 2025, 7:34pm UTC](https://community.anovaculinary.com/t/e1-error-on-their-chamber-sealer/34792 "2025-06-28T19:34:42Z")
I just got my chamber sealer yesterday. Everytime I try to vacuum seal a bag I get a E1 error code! It’s sooo frustrating! --- ## [Units stops cooking](https://community.anovaculinary.com/t/units-stops-cooking/34761)
**Author:** [@jak120](https://community.anovaculinary.com/u/jak120)\ **Replies:** 0\ **Last updated:** [June 15, 2025, 4:53pm UTC](https://community.anovaculinary.com/t/units-stops-cooking/34761 "2025-06-15T16:53:54Z")
Continuing the discussion from Unit keeps stopping: Was this problem ever resolved? My unit also stops cooking numerous times throughout a cook and has done so almost immediately following purchase. We are unable to lea… --- ## [Fixing faulty power cord on Precision Cooker 220V](https://community.anovaculinary.com/t/fixing-faulty-power-cord-on-precision-cooker-220v/430)
**Author:** [@dvukovic](https://community.anovaculinary.com/u/dvukovic)\ **Replies:** 3\ **Last updated:** [April 27, 2025, 5:45pm UTC](https://community.anovaculinary.com/t/fixing-faulty-power-cord-on-precision-cooker-220v/430 "2025-04-27T17:45:25Z")
I've recently received a 220V version of Precision Cooker which acted very strangely. Sometimes it wouldn't turn on at all, sometime would shut off in the middle of the cooking process, sometimes would just restart. Af… --- ## [Not getting a good vacuum anymore](https://community.anovaculinary.com/t/not-getting-a-good-vacuum-anymore/34450)
**Author:** [@ISDPCMAN](https://community.anovaculinary.com/u/ISDPCMAN)\ **Replies:** 2\ **Last updated:** [March 9, 2025, 2:08pm UTC](https://community.anovaculinary.com/t/not-getting-a-good-vacuum-anymore/34450 "2025-03-09T14:08:12Z")
We have a new Anova Chamber Vacuum machine. It worked great for the first 8 smaller bags (6x9). When I switched to sealing meats (10x10 bag size) I noticed the first 3 did really well. Then the other 5 showed air pockets… --- ## [Preheat taking forever](https://community.anovaculinary.com/t/preheat-taking-forever/34548)
**Author:** [@texasdennis](https://community.anovaculinary.com/u/texasdennis)\ **Replies:** 1\ **Last updated:** [March 3, 2025, 8:04pm UTC](https://community.anovaculinary.com/t/preheat-taking-forever/34548 "2025-03-03T20:04:51Z")
I just got a new Precision cooker 3.0. The cooker is taking over an hour to go from 115f to 190. I’m using about 6 quarts of water. Is this normal? [Next page](https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=1)