# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=12 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 13 --- ## [My first generation anova is faulty, the panel is inoperable](https://community.anovaculinary.com/t/my-first-generation-anova-is-faulty-the-panel-is-inoperable/21471)
**Author:** [@YPEOPLE](https://community.anovaculinary.com/u/YPEOPLE)\ **Replies:** 3\ **Last updated:** [June 1, 2019, 3:52pm UTC](https://community.anovaculinary.com/t/my-first-generation-anova-is-faulty-the-panel-is-inoperable/21471 "2019-06-01T15:52:20Z")
My first generation of anova was faulty, the panel could not be operated, and it could not be heated at the same time. Please tell me how to fix it? Or do I have to send it back for repair? I live in Taiwan. --- ## [Still can't stop notifications after cook completed and Anova unplugged?](https://community.anovaculinary.com/t/still-cant-stop-notifications-after-cook-completed-and-anova-unplugged/21463)
**Author:** [@WaynesWhirled](https://community.anovaculinary.com/u/WaynesWhirled)\ **Replies:** 1\ **Last updated:** [May 30, 2019, 8:57pm UTC](https://community.anovaculinary.com/t/still-cant-stop-notifications-after-cook-completed-and-anova-unplugged/21463 "2019-05-30T20:57:20Z")
I saw an entry for this from years ago, but it still seems to be an issue. Anova Wifi on Android, and when a cook is complete and I actually use "Stop Cooking" in the app to turn off the Anova and then unplug it, I stil… --- ## [Bluetooth control not working. Connection seems fine](https://community.anovaculinary.com/t/bluetooth-control-not-working-connection-seems-fine/597)
**Author:** [@eggsbaconandspam](https://community.anovaculinary.com/u/eggsbaconandspam)\ **Replies:** 7\ **Last updated:** [May 26, 2019, 6:43pm UTC](https://community.anovaculinary.com/t/bluetooth-control-not-working-connection-seems-fine/597 "2019-05-26T18:43:09Z")
After having owned my Precision Cooker for over 9 months now, I finally tried the official app to control it via Bluetooth, but something does not seem to be working correctly. The app appears to be able to find and conn… --- ## [Hello guys](https://community.anovaculinary.com/t/hello-guys/21319)
**Author:** [@Florin\_Terci\_Elevu](https://community.anovaculinary.com/u/Florin_Terci_Elevu)\ **Replies:** 5\ **Last updated:** [May 18, 2019, 2:51pm UTC](https://community.anovaculinary.com/t/hello-guys/21319 "2019-05-18T14:51:59Z")
I want to order one sous vide machine and I can't decide if to get it with wi-fi or without. Which is best? Thanks --- ## [Video: Setting the timer and switching from Celsius to Fahrenheit](https://community.anovaculinary.com/t/video-setting-the-timer-and-switching-from-celsius-to-fahrenheit/1162)
**Author:** [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Replies:** 18\ **Last updated:** [April 1, 2019, 11:36am UTC](https://community.anovaculinary.com/t/video-setting-the-timer-and-switching-from-celsius-to-fahrenheit/1162 "2019-04-01T11:36:18Z")
A quick video on how to set the physical timer and switch the temperature from C to F If you have any questions, please ask them below! Check out these other helpful videos! Video: The Secret to the P… --- ## [VERY EXPENSIVE FAIL!](https://community.anovaculinary.com/t/very-expensive-fail/21267)
**Author:** [@poche112](https://community.anovaculinary.com/u/poche112)\ **Replies:** 8\ **Last updated:** [May 17, 2019, 1:05pm UTC](https://community.anovaculinary.com/t/very-expensive-fail/21267 "2019-05-17T13:05:40Z")
Had a hugely expensive failure today :frowning: I had a large beef rib roast ready to be cooked last night... Aged in the fridge a couple of days.. seasoned and vacum sealed. I set an alarm to set in to go in the sou… --- ## [Sous Vide vibrates during use.](https://community.anovaculinary.com/t/sous-vide-vibrates-during-use/20884)
**Author:** [@Ella2](https://community.anovaculinary.com/u/Ella2)\ **Replies:** 3\ **Last updated:** [May 12, 2019, 3:45am UTC](https://community.anovaculinary.com/t/sous-vide-vibrates-during-use/20884 "2019-05-12T03:45:48Z")
The Sous Vide is vibrating loudly when in use. What is this about. Not sure if it is a problem with the equipment or just really annoying. Any suggestions\> --- ## [Problem with immersion cooker-Possible short](https://community.anovaculinary.com/t/problem-with-immersion-cooker-possible-short/5314)
**Author:** [@stingybobcat](https://community.anovaculinary.com/u/stingybobcat)\ **Replies:** 5\ **Last updated:** [May 11, 2019, 10:48pm UTC](https://community.anovaculinary.com/t/problem-with-immersion-cooker-possible-short/5314 "2019-05-11T22:48:38Z")
My Immersion Cooker now trips the GFI shutdown function in my circuit breaker--anyone had this problem--seems ok when plugged into old style GFI plug --does not trip but does trip the new GFI box based circuit breaker-- --- ## [Bluetooth and iOS App](https://community.anovaculinary.com/t/bluetooth-and-ios-app/120)
**Author:** [@ssingh1234](https://community.anovaculinary.com/u/ssingh1234)\ **Replies:** 21\ **Last updated:** [April 24, 2015, 3:57pm UTC](https://community.anovaculinary.com/t/bluetooth-and-ios-app/120 "2015-04-24T15:57:29Z")
Hi there, I can't seem to connect the unit via Bluetooth. When I use the Bluetooth Smart Scanner app I see it there however on the iPhone bluetooth settings it does not detect the Anova. How do I get it connected? Al… --- ## [Will 2019 have Mother’s Day Sale?](https://community.anovaculinary.com/t/will-2019-have-mother-s-day-sale/21220)
**Author:** [@TomatoSoup04](https://community.anovaculinary.com/u/TomatoSoup04)\ **Replies:** 0\ **Last updated:** [May 10, 2019, 5:44am UTC](https://community.anovaculinary.com/t/will-2019-have-mother-s-day-sale/21220 "2019-05-10T05:44:38Z")
I wonder whether if this year will have the sale.I’m trying to buy one for my mum! --- ## [Tough steaks](https://community.anovaculinary.com/t/tough-steaks/21196)
**Author:** [@bruceeford](https://community.anovaculinary.com/u/bruceeford)\ **Replies:** 6\ **Last updated:** [May 9, 2019, 7:02pm UTC](https://community.anovaculinary.com/t/tough-steaks/21196 "2019-05-09T19:02:16Z")
All the steaks I have cooked in the sous vide have turned out tough. I have used it primarily for boneless club (beef rib) steaks of choice grade. I initially tried cooking one for an hour. I tried cooking the next on… --- ## [How do I add a recipe to Android App?](https://community.anovaculinary.com/t/how-do-i-add-a-recipe-to-android-app/786)
**Author:** [@Helen](https://community.anovaculinary.com/u/Helen)\ **Replies:** 21\ **Last updated:** [March 20, 2019, 10:48pm UTC](https://community.anovaculinary.com/t/how-do-i-add-a-recipe-to-android-app/786 "2019-03-20T22:48:37Z")
Stupid question probably but ... --- ## [Anova Precision Cooker - Crackling sound?](https://community.anovaculinary.com/t/anova-precision-cooker-crackling-sound/124)
**Author:** [@jahn89](https://community.anovaculinary.com/u/jahn89)\ **Replies:** 4\ **Last updated:** [May 6, 2019, 4:53pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-crackling-sound/124 "2019-05-06T16:53:22Z")
Hi, just wondering if anyone else's unit is making a crackling sound as it heats up? I wonder if it's part of the design or if somethings wrong with mine or if it won't make a difference. I'm going to ask support as well… --- ## [Machine doesn't stay on](https://community.anovaculinary.com/t/machine-doesnt-stay-on/21157)
**Author:** [@KULFOODLOVER](https://community.anovaculinary.com/u/KULFOODLOVER)\ **Replies:** 1\ **Last updated:** [May 5, 2019, 9:15pm UTC](https://community.anovaculinary.com/t/machine-doesnt-stay-on/21157 "2019-05-05T21:15:30Z")
My machine keeps turning off after a few seconds and beeps 3 times continuously, plus it gets very hot. Anybody else with this problem? --- ## [Current Temperature Reads 0.0 degrees](https://community.anovaculinary.com/t/current-temperature-reads-0-0-degrees/20969)
**Author:** [@travel](https://community.anovaculinary.com/u/travel)\ **Replies:** 2\ **Last updated:** [May 3, 2019, 2:03pm UTC](https://community.anovaculinary.com/t/current-temperature-reads-0-0-degrees/20969 "2019-05-03T14:03:02Z")
My Anova precision cooker has been used about 10 times. About 3 weeks ago when I turned it on the current temperature would fluctuate up and down, but then sorted itself out after unplugging it a few times. Now the curre… --- ## [What's the status of firmware upgrades for WiFi issue?](https://community.anovaculinary.com/t/whats-the-status-of-firmware-upgrades-for-wifi-issue/15836)
**Author:** [@JoshK](https://community.anovaculinary.com/u/JoshK)\ **Replies:** 10\ **Last updated:** [May 1, 2019, 3:05am UTC](https://community.anovaculinary.com/t/whats-the-status-of-firmware-upgrades-for-wifi-issue/15836 "2019-05-01T03:05:32Z")
We had a thread from February about the ongoing and widespread WiFI connectivity issues (see: Is firmware user upgradeable or not?). Anova told us that you were working on a OTA firmware update but didn’t have a release … --- ## [Choosing the right pork cuts???](https://community.anovaculinary.com/t/choosing-the-right-pork-cuts/21025)
**Author:** [@Michael70](https://community.anovaculinary.com/u/Michael70)\ **Replies:** 2\ **Last updated:** [April 25, 2019, 3:55pm UTC](https://community.anovaculinary.com/t/choosing-the-right-pork-cuts/21025 "2019-04-25T15:55:11Z")
Can anyone tell me the differences when choosing pork??? --- ## [Nano clamp too high](https://community.anovaculinary.com/t/nano-clamp-too-high/21014)
**Author:** [@Rick201m](https://community.anovaculinary.com/u/Rick201m)\ **Replies:** 1\ **Last updated:** [April 24, 2019, 1:29am UTC](https://community.anovaculinary.com/t/nano-clamp-too-high/21014 "2019-04-24T01:29:01Z")
How can i get the Nano clamp lower to work on most containers? ...much too high! Can I submerge the clamp into the water to lower the level without harming the unit? Thank you! --- ## [False Low Water Level Alarm (SOLVED)](https://community.anovaculinary.com/t/false-low-water-level-alarm-solved/20929)
**Author:** [@Watermad](https://community.anovaculinary.com/u/Watermad)\ **Replies:** 2\ **Last updated:** [April 16, 2019, 5:37pm UTC](https://community.anovaculinary.com/t/false-low-water-level-alarm-solved/20929 "2019-04-16T17:37:15Z")
I encountered the persistent bleeping of the low water level alarm when I had more than sufficient water. Unscrewing the protective cover showed a build up of limescale. The critical area is between the two metal rods … --- ## [Thinking about purchasing .....](https://community.anovaculinary.com/t/thinking-about-purchasing/20846)
**Author:** [@ddetweiler](https://community.anovaculinary.com/u/ddetweiler)\ **Replies:** 7\ **Last updated:** [April 16, 2019, 3:31pm UTC](https://community.anovaculinary.com/t/thinking-about-purchasing/20846 "2019-04-16T15:31:30Z")
The reviews are scaring me! Do you have to have a wifi connection to use this devise? Can you use the cooker manually? --- ## [Brisket To hold or not to hold, well kind of](https://community.anovaculinary.com/t/brisket-to-hold-or-not-to-hold-well-kind-of/20889)
**Author:** [@Richardnml](https://community.anovaculinary.com/u/Richardnml)\ **Replies:** 3\ **Last updated:** [April 14, 2019, 4:39am UTC](https://community.anovaculinary.com/t/brisket-to-hold-or-not-to-hold-well-kind-of/20889 "2019-04-14T04:39:36Z")
I’m Sous Vide a 14 pound (pre-trimmed weight) packer brisket. 140 degrees 62 hours. Finishing it off with searsall. What’s the best way to hold it for 90 minutes prior to slicing? --- ## [Anova Precision Cooker bluetooth connection issues](https://community.anovaculinary.com/t/anova-precision-cooker-bluetooth-connection-issues/20875)
**Author:** [@wbender](https://community.anovaculinary.com/u/wbender)\ **Replies:** 1\ **Last updated:** [April 12, 2019, 2:31am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-bluetooth-connection-issues/20875 "2019-04-12T02:31:20Z")
I am unable to connect the Anova to my phone via bluetooth. The Anova app says not found while at the same time my iPhone says connected to Anova on the bluetooth screen. I have unplugged and restarted my phone numbers o… --- ## [Negative degrees?](https://community.anovaculinary.com/t/negative-degrees/20719)
**Author:** [@Monte](https://community.anovaculinary.com/u/Monte)\ **Replies:** 3\ **Last updated:** [April 8, 2019, 3:33pm UTC](https://community.anovaculinary.com/t/negative-degrees/20719 "2019-04-08T15:33:36Z")
My Anova keeps turning off by itself and now I’m getting negative degree readings. I’ve gone through reboot process re-installed AP etc and still getting negative reading. Any ideas? Feel free to contact me directly mtow… --- ## [Anova wifi and asus router connection issues](https://community.anovaculinary.com/t/anova-wifi-and-asus-router-connection-issues/12728)
**Author:** [@ace117](https://community.anovaculinary.com/u/ace117)\ **Replies:** 7\ **Last updated:** [April 4, 2019, 12:24am UTC](https://community.anovaculinary.com/t/anova-wifi-and-asus-router-connection-issues/12728 "2019-04-04T00:24:12Z")
Hi guys, I currently have two wifi routers in my house. my main one is a asus rt-ac3200 and i have a d link router from my isp. I cant seem to connect to the asus one and ive followed all the settings for the guide the… --- ## [Why is the website/app so bad?](https://community.anovaculinary.com/t/why-is-the-website-app-so-bad/16212)
**Author:** [@Michael\_Fronczak](https://community.anovaculinary.com/u/Michael_Fronczak)\ **Replies:** 3\ **Last updated:** [September 14, 2018, 6:06pm UTC](https://community.anovaculinary.com/t/why-is-the-website-app-so-bad/16212 "2018-09-14T18:06:24Z")
So...I created an account on the website and saved a couple of recipes. I then logged into the app, but none of my favorites show up. If I create favorites via the app, they don't show up on the website. So, I have on… --- ## [Wifi symbol](https://community.anovaculinary.com/t/wifi-symbol/20771)
**Author:** [@yum](https://community.anovaculinary.com/u/yum)\ **Replies:** 0\ **Last updated:** [April 3, 2019, 1:16am UTC](https://community.anovaculinary.com/t/wifi-symbol/20771 "2019-04-03T01:16:08Z")
Does clicking on the wifi symbol on the screen do anything other than cause it to flash? --- ## [Preheat countdown - Wifi model](https://community.anovaculinary.com/t/preheat-countdown-wifi-model/20770)
**Author:** [@yum](https://community.anovaculinary.com/u/yum)\ **Replies:** 0\ **Last updated:** [April 3, 2019, 1:14am UTC](https://community.anovaculinary.com/t/preheat-countdown-wifi-model/20770 "2019-04-03T01:14:44Z")
I have both the Bluetooth and wifi model. Anyway to have the wifi give the preheat countdown (similar to the bt)? --- ## [Anova support no response](https://community.anovaculinary.com/t/anova-support-no-response/20698)
**Author:** [@lbrouwer](https://community.anovaculinary.com/u/lbrouwer)\ **Replies:** 1\ **Last updated:** [March 29, 2019, 3:19pm UTC](https://community.anovaculinary.com/t/anova-support-no-response/20698 "2019-03-29T15:19:07Z")
Hello there, I'm a huge fan of Anova, just disappointed in the customer service response time. I have been waiting 4 days for an e-mail back to me. Here is my customer ticket number: 507305 I am sorry for the rush,… --- ## [Was prepping food, found out Anova died...](https://community.anovaculinary.com/t/was-prepping-food-found-out-anova-died/20651)
**Author:** [@mpbourja](https://community.anovaculinary.com/u/mpbourja)\ **Replies:** 2\ **Last updated:** [March 26, 2019, 1:53pm UTC](https://community.anovaculinary.com/t/was-prepping-food-found-out-anova-died/20651 "2019-03-26T13:53:32Z")
So I was preparing to do 48 hour short ribs. After searing, bagging, etc., I discover my Anova won't heat water anymore. While I wait to hear from customer service, how long do you think I could keep vacuum sealed, sea… --- ## [Chicken Thighs with Onions and Beef Broth](https://community.anovaculinary.com/t/chicken-thighs-with-onions-and-beef-broth/20609)
**Author:** [@Butterflies](https://community.anovaculinary.com/u/Butterflies)\ **Replies:** 0\ **Last updated:** [March 22, 2019, 9:25pm UTC](https://community.anovaculinary.com/t/chicken-thighs-with-onions-and-beef-broth/20609 "2019-03-22T21:25:33Z")
I tried this great recipe (from the Anova recipes) and saved it. I went to look for it again, but could not find it anywhere. Does anyone have it? Or, know where I can find it? I have sent an email to Anova, but have… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=11) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=13)