# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=2 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 3 --- ## [Where is the Windows Phone App?](https://community.anovaculinary.com/t/where-is-the-windows-phone-app/336)
**Author:** [@Gypsybagelhands](https://community.anovaculinary.com/u/Gypsybagelhands)\ **Replies:** 13\ **Last updated:** [September 7, 2023, 10:37am UTC](https://community.anovaculinary.com/t/where-is-the-windows-phone-app/336 "2023-09-07T10:37:42Z")
I get it, developing apps takes time. Anova is just now releasing the iOS app. On to the android app. The kickstarter notification email said nothing about app development for Windows Phone, despite that being part… --- ## [Wrong delivery - has this happen to anyone](https://community.anovaculinary.com/t/wrong-delivery-has-this-happen-to-anyone/30841)
**Author:** [@kitbls](https://community.anovaculinary.com/u/kitbls)\ **Replies:** 1\ **Last updated:** [September 8, 2023, 12:38pm UTC](https://community.anovaculinary.com/t/wrong-delivery-has-this-happen-to-anyone/30841 "2023-09-08T12:38:46Z")
Ordered Anova stand and container. Received two parcels today. One box had the stand, the second box had bunch of heel wedges and shoe accessories (I think??). Has this happen to anyone? --- ## [touch screen doesn't work](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674)
**Author:** [@gbarr](https://community.anovaculinary.com/u/gbarr)\ **Replies:** 19\ **Last updated:** [September 6, 2023, 6:24am UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674 "2023-09-06T06:24:35Z")
got my anova pro today. the touch screen doesn't respond. has any one had this problem? --- ## [Sticky black material of product](https://community.anovaculinary.com/t/sticky-black-material-of-product/32313)
**Author:** [@Alvi66](https://community.anovaculinary.com/u/Alvi66)\ **Replies:** 1\ **Last updated:** [September 4, 2023, 7:15pm UTC](https://community.anovaculinary.com/t/sticky-black-material-of-product/32313 "2023-09-04T19:15:52Z")
The black parts of my Precision Cooker slowly started getting sticky a couple of years back. And now everything from the clamp to the upper half of the product, the stickiness is unmanageable already, which makes using i… --- ## [Bluetooth PIN](https://community.anovaculinary.com/t/bluetooth-pin/86)
**Author:** [@hitch](https://community.anovaculinary.com/u/hitch)\ **Replies:** 44\ **Last updated:** [September 2, 2023, 12:18pm UTC](https://community.anovaculinary.com/t/bluetooth-pin/86 "2023-09-02T12:18:31Z")
I just got my Anova in the mail and I was trying to pair it to bluetooth with my phone. It asks for a PIN and I tried the usual 0000 and 1234 but neither worked. Does anyone know what the PIN is? Also from reading the … --- ## [Does Anova repair out-of-warranty devices?](https://community.anovaculinary.com/t/does-anova-repair-out-of-warranty-devices/5008)
**Author:** [@4nthony](https://community.anovaculinary.com/u/4nthony)\ **Replies:** 8\ **Last updated:** [August 24, 2023, 8:28pm UTC](https://community.anovaculinary.com/t/does-anova-repair-out-of-warranty-devices/5008 "2023-08-24T20:28:06Z")
Hey all... I purchased my Precision Cooker (Bluetooth) back in March 2015. Last night, I was making steak and needed the device to run for \> 60 minutes at 130. When I returned to check on it, the circulator had stopped… --- ## [Using Resealable Bags with Anova Vacuum Sealer Pro Attachment](https://community.anovaculinary.com/t/using-resealable-bags-with-anova-vacuum-sealer-pro-attachment/32208)
**Author:** [@cnealy](https://community.anovaculinary.com/u/cnealy)\ **Replies:** 0\ **Last updated:** [August 1, 2023, 11:19pm UTC](https://community.anovaculinary.com/t/using-resealable-bags-with-anova-vacuum-sealer-pro-attachment/32208 "2023-08-01T23:19:31Z")
I’ve read from other posts that the Vacuum Sealer Pro external hose attachment isn’t compatible with the Anova resealable bags. Has anyone had success using the hose with other brands of resealable bags, i.e. Food Saver? … --- ## [Runaway Anova - cooker heating higher than instructed](https://community.anovaculinary.com/t/runaway-anova-cooker-heating-higher-than-instructed/303)
**Author:** [@clarklab](https://community.anovaculinary.com/u/clarklab)\ **Replies:** 8\ **Last updated:** [July 26, 2023, 10:03am UTC](https://community.anovaculinary.com/t/runaway-anova-cooker-heating-higher-than-instructed/303 "2023-07-26T10:03:04Z")
So I have a pretty weird (and terribly unsafe) problem to report: my Anova consistently heats to a higher temperature than I've set. Multiple times I've caught it "running away" on me, just heating up and up past the set… --- ## [Skirt cap falls off](https://community.anovaculinary.com/t/skirt-cap-falls-off/32165)
**Author:** [@lafbcat33](https://community.anovaculinary.com/u/lafbcat33)\ **Replies:** 1\ **Last updated:** [July 21, 2023, 9:13pm UTC](https://community.anovaculinary.com/t/skirt-cap-falls-off/32165 "2023-07-21T21:13:10Z")
I have an Anova Pro model and the stainless steel skirt has a stainless steel cap on the bottom. It keeps falling out and it takes many tries to get the cap back in just right. If it is not installed properly then it b… --- ## [Cooker stuck on preheating](https://community.anovaculinary.com/t/cooker-stuck-on-preheating/2771)
**Author:** [@xtine4ever](https://community.anovaculinary.com/u/xtine4ever)\ **Replies:** 7\ **Last updated:** [July 11, 2023, 7:34am UTC](https://community.anovaculinary.com/t/cooker-stuck-on-preheating/2771 "2023-07-11T07:34:52Z")
Hi everyone, I have the wifi model and I'm having issues with my device stuck on preheating. Let's say I set the temp to 140F. The current temp reaches 140F but the cooker stays on preheating and the timer doesn't st… --- ## [Nano 3.0 -problem unpairing to deactivate connection](https://community.anovaculinary.com/t/nano-3-0-problem-unpairing-to-deactivate-connection/32128)
**Author:** [@LGH27](https://community.anovaculinary.com/u/LGH27)\ **Replies:** 0\ **Last updated:** [July 9, 2023, 5:30pm UTC](https://community.anovaculinary.com/t/nano-3-0-problem-unpairing-to-deactivate-connection/32128 "2023-07-09T17:30:05Z")
Hello to all, I am trying to re-connect Anova Nano 3.0 app to android phone but get message that I need to 're-activate pairing mode, press and hold timer and minus icons on your Nano 3.0 for 10 seconds." I have tried … --- ## [Catastrophe ☹️](https://community.anovaculinary.com/t/catastrophe/22211)
**Author:** [@Fishchris](https://community.anovaculinary.com/u/Fishchris)\ **Replies:** 6\ **Last updated:** [July 4, 2023, 3:12pm UTC](https://community.anovaculinary.com/t/catastrophe/22211 "2023-07-04T15:12:25Z")
Okay, so I had started a 5lb roast last night at about 9pm. Expected to SV it at 138 for 21 hours. Get to my GF's house at about 2:30 pm, and find out that my GF had accidentally turned it off at about 9am :frowning:️:fr… --- ## [Apple Homekit/Siri support?](https://community.anovaculinary.com/t/apple-homekit-siri-support/8181)
**Author:** [@kanders](https://community.anovaculinary.com/u/kanders)\ **Replies:** 6\ **Last updated:** [April 7, 2023, 9:52pm UTC](https://community.anovaculinary.com/t/apple-homekit-siri-support/8181 "2023-04-07T21:52:44Z")
Hello, I've been an Anova user for two years now; my bluetooth precision cooker has been my most-used kitchen tool, and my friends have listened to me preach ad nauseum about the merits of sous vide. I have been eyeing… --- ## [Would be nice to have recipe save categories for vacuum chamber!](https://community.anovaculinary.com/t/would-be-nice-to-have-recipe-save-categories-for-vacuum-chamber/31851)
**Author:** [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Replies:** 0\ **Last updated:** [March 18, 2023, 3:53pm UTC](https://community.anovaculinary.com/t/would-be-nice-to-have-recipe-save-categories-for-vacuum-chamber/31851 "2023-03-18T15:53:51Z")
As i’ve burnt out a few vacuum sealers over the years the Anova chamber is of great interest to me. Part of the anova “charm” are recipes that are to hand, & able to be favourited, this isn’t the case for the chamber un… --- ## [Android app issues](https://community.anovaculinary.com/t/android-app-issues/21740)
**Author:** [@Mike\_Jones](https://community.anovaculinary.com/u/Mike_Jones)\ **Replies:** 0\ **Last updated:** [June 22, 2019, 1:22am UTC](https://community.anovaculinary.com/t/android-app-issues/21740 "2019-06-22T01:22:23Z")
I just downloaded the android app. When I go to guides and select either the steak or pork option it always brings me to the chicken.... --- ## [Which glues are compatible with the pan screw clamp?](https://community.anovaculinary.com/t/which-glues-are-compatible-with-the-pan-screw-clamp/31813)
**Author:** [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Replies:** 0\ **Last updated:** [March 4, 2023, 5:01pm UTC](https://community.anovaculinary.com/t/which-glues-are-compatible-with-the-pan-screw-clamp/31813 "2023-03-04T17:01:22Z")
On of mine has died, a stress crack akin to an “x” has opened up, confused as to understanding the flex of a moulding that hardly gets warm due to its location, & thought I’d look for a “down the line” fix in case it hap… --- ## [Discount](https://community.anovaculinary.com/t/discount/29270)
**Author:** [@Arnold\_Milstein](https://community.anovaculinary.com/u/Arnold_Milstein)\ **Replies:** 5\ **Last updated:** [February 24, 2023, 4:42pm UTC](https://community.anovaculinary.com/t/discount/29270 "2023-02-24T16:42:01Z")
I went on to Anova today and was given the opportunity to get a 10% discount on my order. I signed up with my wife’s email address, but never received the discount code. Does anyone else have a similar problem? --- ## [My vacuum bag is sealed but not tight](https://community.anovaculinary.com/t/my-vacuum-bag-is-sealed-but-not-tight/31771)
**Author:** [@iank](https://community.anovaculinary.com/u/iank)\ **Replies:** 0\ **Last updated:** [February 16, 2023, 11:34pm UTC](https://community.anovaculinary.com/t/my-vacuum-bag-is-sealed-but-not-tight/31771 "2023-02-16T23:34:35Z")
My vacuum bag is sealed but not tight. There is air in the bag, do I need a perfect vacuum? thanks --- ## [Anova Oven Steam](https://community.anovaculinary.com/t/anova-oven-steam/31675)
**Author:** [@Barry](https://community.anovaculinary.com/u/Barry)\ **Replies:** 0\ **Last updated:** [January 21, 2023, 9:27pm UTC](https://community.anovaculinary.com/t/anova-oven-steam/31675 "2023-01-21T21:27:53Z")
Can someone tell me what the message fill tank shows up, when it is 3/4 full? As well does this mean the steam is not working? I keep turning the notice off by touching it and shortly after it will reappear. I have ch… --- ## [Two units - both now stuck on 32.0F](https://community.anovaculinary.com/t/two-units-both-now-stuck-on-32-0f/5524)
**Author:** [@happysundays](https://community.anovaculinary.com/u/happysundays)\ **Replies:** 15\ **Last updated:** [January 14, 2023, 12:58pm UTC](https://community.anovaculinary.com/t/two-units-both-now-stuck-on-32-0f/5524 "2023-01-14T12:58:20Z")
My original Anova WIFI was purchased last August 30. It started to fail - showing crazy temperatures despite keeping all steam away from the rear vents. Anova promptly replaced that with (unfortunately) a BT model and wh… --- ## [New Anova Precision Oven Starting Making a Really Loud Noise](https://community.anovaculinary.com/t/new-anova-precision-oven-starting-making-a-really-loud-noise/31641)
**Author:** [@JustChecking](https://community.anovaculinary.com/u/JustChecking)\ **Replies:** 0\ **Last updated:** [January 12, 2023, 4:57am UTC](https://community.anovaculinary.com/t/new-anova-precision-oven-starting-making-a-really-loud-noise/31641 "2023-01-12T04:57:18Z")
Hey everyone. I’ve got a fairly new Anova Oven, it’s probably been used 15-20 times at most, is about 2 months old. It was smooth sailing until it started making this awful noise. I’ve recorded it, and have uploaded i… --- ## [Precision Cooker - water level probes](https://community.anovaculinary.com/t/precision-cooker-water-level-probes/31632)
**Author:** [@ferrianf](https://community.anovaculinary.com/u/ferrianf)\ **Replies:** 2\ **Last updated:** [January 10, 2023, 10:32am UTC](https://community.anovaculinary.com/t/precision-cooker-water-level-probes/31632 "2023-01-10T10:32:20Z")
Hi, I’ve recently received, as gift, a used precision Cooker, not working. I’d want to try to fix it: after a preliminary check, the problem could be a fault on the water level probes, probably due to galvanic corrosi… --- ## [Single Anova to multiple mobile devices is possible](https://community.anovaculinary.com/t/single-anova-to-multiple-mobile-devices-is-possible/25239)
**Author:** [@Chalkster](https://community.anovaculinary.com/u/Chalkster)\ **Replies:** 8\ **Last updated:** [January 1, 2023, 7:40pm UTC](https://community.anovaculinary.com/t/single-anova-to-multiple-mobile-devices-is-possible/25239 "2023-01-01T19:40:02Z")
I’ve seen a few posts on here asking about the possibility of controlling the Anova cooker by more than one mobile device The answer is always “no” that you can only control the cooker from the app on a single phone and… --- ## [Cleaning the Anova](https://community.anovaculinary.com/t/cleaning-the-anova/12105)
**Author:** [@kathykall](https://community.anovaculinary.com/u/kathykall)\ **Replies:** 15\ **Last updated:** [December 29, 2022, 8:15pm UTC](https://community.anovaculinary.com/t/cleaning-the-anova/12105 "2022-12-29T20:15:20Z")
Simple basic question. How do you clean the Anova? Generally, not a problem (I've only used it twice) but this last time I was concerned that some of the meat juices were outside the seal area of my bag after sealing. I … --- ## [How to clean the main unit?](https://community.anovaculinary.com/t/how-to-clean-the-main-unit/4404)
**Author:** [@aldo18](https://community.anovaculinary.com/u/aldo18)\ **Replies:** 5\ **Last updated:** [December 26, 2022, 2:40pm UTC](https://community.anovaculinary.com/t/how-to-clean-the-main-unit/4404 "2022-12-26T14:40:31Z")
My precision cooker starts to get sticky. The rubber or silicone coating is getting hard to clean. ANy ideas? --- ## ["FILL" in temperature display on Pro](https://community.anovaculinary.com/t/fill-in-temperature-display-on-pro/23484)
**Author:** [@rayl](https://community.anovaculinary.com/u/rayl)\ **Replies:** 6\ **Last updated:** [December 19, 2022, 2:46am UTC](https://community.anovaculinary.com/t/fill-in-temperature-display-on-pro/23484 "2022-12-19T02:46:14Z")
Does anyone know what it means when the message FILL flashes along with the target temperature on the Pro? --- ## [Anova Oven connectivity issues (nov/dec, '22)](https://community.anovaculinary.com/t/anova-oven-connectivity-issues-nov-dec-22/31468)
**Author:** [@Bill](https://community.anovaculinary.com/u/Bill)\ **Replies:** 0\ **Last updated:** [December 12, 2022, 10:50pm UTC](https://community.anovaculinary.com/t/anova-oven-connectivity-issues-nov-dec-22/31468 "2022-12-12T22:50:36Z")
Hey all, We’ve been receiving a fair bit of reports around our new oven users unable to connect - We’re on it and actively getting it fixed. We’re aware of this issue and we’re actively working on a fix with it (some o… --- ## [Dripping NANO](https://community.anovaculinary.com/t/dripping-nano/27935)
**Author:** [@glorifiedplumber](https://community.anovaculinary.com/u/glorifiedplumber)\ **Replies:** 6\ **Last updated:** [December 6, 2022, 11:30pm UTC](https://community.anovaculinary.com/t/dripping-nano/27935 "2022-12-06T23:30:01Z")
AN400 been working well but started to drip. See the picture. The clamp is otherwise bone dry, so the leak is coming from inside it. It’s not comforting to see water coming from inside an electrical device. Has anyone s… --- ## [Anova Precision Cooker 120V in Japan (100V)?](https://community.anovaculinary.com/t/anova-precision-cooker-120v-in-japan-100v/149)
**Author:** [@mjoach](https://community.anovaculinary.com/u/mjoach)\ **Replies:** 9\ **Last updated:** [November 24, 2022, 5:39am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-120v-in-japan-100v/149 "2022-11-24T05:39:54Z")
Hi all, I was wondering if anyone had a chance to test the 120V unit in Japan, where the grid provides only 100V? Or had an idea how it would behave? It is clearly outside official specs, but I imagine it could still wor… --- ## [The white plastic water tank valve.. How to reinstall it ?](https://community.anovaculinary.com/t/the-white-plastic-water-tank-valve-how-to-reinstall-it/31346)
**Author:** [@TK648](https://community.anovaculinary.com/u/TK648)\ **Replies:** 0\ **Last updated:** [November 18, 2022, 3:23pm UTC](https://community.anovaculinary.com/t/the-white-plastic-water-tank-valve-how-to-reinstall-it/31346 "2022-11-18T15:23:51Z")
How do I replace/reinstall the white water tank valve I took it out just to see how easy it was to take apart, and now it will not stay in place [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=1) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=3)