# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=9 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 10 --- ## [My Cooking Container](https://community.anovaculinary.com/t/my-cooking-container/5562)
**Author:** [@RoyBennett](https://community.anovaculinary.com/u/RoyBennett)\ **Replies:** 2\ **Last updated:** [December 17, 2019, 11:59am UTC](https://community.anovaculinary.com/t/my-cooking-container/5562 "2019-12-17T11:59:14Z")
Now, given that I am a DIY-challenged individual who is no longer allowed near any power tool or sharp object anymore, I thought I would share my container setup. This is what I use. A half size 20cm deep Gastronorm sta… --- ## [Anova Precision Cooker Nano](https://community.anovaculinary.com/t/anova-precision-cooker-nano/24079)
**Author:** [@limklm](https://community.anovaculinary.com/u/limklm)\ **Replies:** 2\ **Last updated:** [December 14, 2019, 4:45pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-nano/24079 "2019-12-14T16:45:03Z")
Does this come with Singapore plug and 230-240V? --- ## [Scroll wheel malfunctioning](https://community.anovaculinary.com/t/scroll-wheel-malfunctioning/8087)
**Author:** [@Steve\_Yun](https://community.anovaculinary.com/u/Steve_Yun)\ **Replies:** 7\ **Last updated:** [December 10, 2019, 7:09pm UTC](https://community.anovaculinary.com/t/scroll-wheel-malfunctioning/8087 "2019-12-10T19:09:02Z")
Howdy, my anova PC's wheel is getting squirrely. It's hard to get it to any particular temperature because it keeps jumping up and down. Is there a way to fix this myself? Video: --- ## [Remote start Anova Precision Cooker from work then it looses WIFI connection](https://community.anovaculinary.com/t/remote-start-anova-precision-cooker-from-work-then-it-looses-wifi-connection/24032)
**Author:** [@bwestfall03](https://community.anovaculinary.com/u/bwestfall03)\ **Replies:** 1\ **Last updated:** [December 9, 2019, 7:54pm UTC](https://community.anovaculinary.com/t/remote-start-anova-precision-cooker-from-work-then-it-looses-wifi-connection/24032 "2019-12-09T19:54:36Z")
So the other day I tried to start my new Anova PC from work to heat up the water for my dinner. When I got home the unit was on but not heating up. Well today I tried the same thing and I can set the temperature and star… --- ## [Sous Vide Pro worth the upgrade?](https://community.anovaculinary.com/t/sous-vide-pro-worth-the-upgrade/23777)
**Author:** [@WufPup](https://community.anovaculinary.com/u/WufPup)\ **Replies:** 3\ **Last updated:** [December 7, 2019, 7:01pm UTC](https://community.anovaculinary.com/t/sous-vide-pro-worth-the-upgrade/23777 "2019-12-07T19:01:53Z")
So i've had my trusty anova circulator (original 800W kickstarter version) since the beginning and it has worked well for the most part. Now that the Pro is on Black Friday sale, I'm wondering if it would be worth the … --- ## [Anova Support not committing to a replacement unit delivery after defective unit was returned.](https://community.anovaculinary.com/t/anova-support-not-committing-to-a-replacement-unit-delivery-after-defective-unit-was-returned/23926)
**Author:** [@Anova\_disapointed\_me](https://community.anovaculinary.com/u/Anova_disapointed_me)\ **Replies:** 4\ **Last updated:** [December 3, 2019, 9:49pm UTC](https://community.anovaculinary.com/t/anova-support-not-committing-to-a-replacement-unit-delivery-after-defective-unit-was-returned/23926 "2019-12-03T21:49:12Z")
First let me start by stating that the precision cooker is my daily cooker and how I cook 99% of everything I eat. On the 17th of Nov 2019 I opened a support ticket with the issue being my timer. The conversation went … --- ## [Anova Support not committing to a replacement unit delivery date after defective unit was returned.](https://community.anovaculinary.com/t/anova-support-not-committing-to-a-replacement-unit-delivery-date-after-defective-unit-was-returned/19795)
**Author:** [@alan415](https://community.anovaculinary.com/u/alan415)\ **Replies:** 4\ **Last updated:** [December 2, 2019, 10:43pm UTC](https://community.anovaculinary.com/t/anova-support-not-committing-to-a-replacement-unit-delivery-date-after-defective-unit-was-returned/19795 "2019-12-02T22:43:53Z")
I enjoy using the Sous Vide for cooking, however, the unit I have seems to be emitting a nauseating plastic smell when in used. I thought It was just needed to air out the fume and would be better after usage, but that … --- ## [Hard Boiled Egg temperature in app is too low](https://community.anovaculinary.com/t/hard-boiled-egg-temperature-in-app-is-too-low/23814)
**Author:** [@sbradt](https://community.anovaculinary.com/u/sbradt)\ **Replies:** 3\ **Last updated:** [November 30, 2019, 9:39am UTC](https://community.anovaculinary.com/t/hard-boiled-egg-temperature-in-app-is-too-low/23814 "2019-11-30T09:39:43Z")
I used my Anova for the first time to hardboil some eggs. The android app suggests 150.1 degrees F for 45 minutes. That is WAY too low and they came out as less than soft boiled. Further investigation shows the temp list… --- ## [Bad policies from ANOVA](https://community.anovaculinary.com/t/bad-policies-from-anova/23776)
**Author:** [@RicardoC](https://community.anovaculinary.com/u/RicardoC)\ **Replies:** 5\ **Last updated:** [November 27, 2019, 3:56pm UTC](https://community.anovaculinary.com/t/bad-policies-from-anova/23776 "2019-11-27T15:56:01Z")
Hi everyone I'm very frustrated with ANOVA, this company dosen't allow me to buy one sous vide cooking machine, because i'm travelling in North Africa and living in Portugal, i don't think this is possible, one company f… --- ## [Excessive Fluids After Anova Cooking in the SV Bag](https://community.anovaculinary.com/t/excessive-fluids-after-anova-cooking-in-the-sv-bag/23640)
**Author:** [@Robert88](https://community.anovaculinary.com/u/Robert88)\ **Replies:** 4\ **Last updated:** [November 25, 2019, 12:37am UTC](https://community.anovaculinary.com/t/excessive-fluids-after-anova-cooking-in-the-sv-bag/23640 "2019-11-25T00:37:47Z")
Hi SV community, i recently experienced excessive cooking fluids in the SV bag after cooking. One time with a 450gr Pork Loin (Cooked at 62C 3hrs) and another time with a 800gr Tbone steak (Cooked at 57C 2hrs). Both acco… --- ## [Anova Insulated Stainless Steel Vessel](https://community.anovaculinary.com/t/anova-insulated-stainless-steel-vessel/23758)
**Author:** [@Frankster418](https://community.anovaculinary.com/u/Frankster418)\ **Replies:** 1\ **Last updated:** [November 25, 2019, 12:23am UTC](https://community.anovaculinary.com/t/anova-insulated-stainless-steel-vessel/23758 "2019-11-25T00:23:34Z")
Hey Anova! I’m really interested in your stainless steel insulated container, but it is currently sold out :(. Is this product going to be offered again at some point? Cheers --- ## [WIFI with multiple mobile phones with APC](https://community.anovaculinary.com/t/wifi-with-multiple-mobile-phones-with-apc/19245)
**Author:** [@marcelgl](https://community.anovaculinary.com/u/marcelgl)\ **Replies:** 13\ **Last updated:** [November 20, 2019, 12:11pm UTC](https://community.anovaculinary.com/t/wifi-with-multiple-mobile-phones-with-apc/19245 "2019-11-20T12:11:55Z")
I created a WIFI connection with my mobile phone, which worked flawlessly. Assuming the WIFI network and password are stored in the APC I started the Anova app on my wives phone and logged in with the same Anova account.… --- ## [bonjour people](https://community.anovaculinary.com/t/bonjour-people/23613)
**Author:** [@Stephane\_Grange](https://community.anovaculinary.com/u/Stephane_Grange)\ **Replies:** 6\ **Last updated:** [November 17, 2019, 6:39am UTC](https://community.anovaculinary.com/t/bonjour-people/23613 "2019-11-17T06:39:48Z")
where do we find the PIN number to log in the ANOVA --- ## [Steak was overcooked](https://community.anovaculinary.com/t/steak-was-overcooked/23479)
**Author:** [@Dekel\_Faruhi](https://community.anovaculinary.com/u/Dekel_Faruhi)\ **Replies:** 29\ **Last updated:** [November 16, 2019, 9:35pm UTC](https://community.anovaculinary.com/t/steak-was-overcooked/23479 "2019-11-16T21:35:32Z")
Hey everybody, i have a problem i bought ribeyes and picnha. I have anova nano. the steaks were 1.5+ inch thick there was about 3.5 kg of cuts. I cooked all of them together in 134 degrees f° for 4 hours and it Wasn't co… --- ## [Unit beeps when outdoors, fix](https://community.anovaculinary.com/t/unit-beeps-when-outdoors-fix/23648)
**Author:** [@butchdon](https://community.anovaculinary.com/u/butchdon)\ **Replies:** 0\ **Last updated:** [November 16, 2019, 4:25pm UTC](https://community.anovaculinary.com/t/unit-beeps-when-outdoors-fix/23648 "2019-11-16T16:25:33Z")
Looked online, and it was suggested there might be condensation in the head. My cook 24 hour cook was already into the 5th hour. What to do? I then double bagged the meat, added hot water to a large dutch oven, put m… --- ## [Philips Smoke-less Indoor BBQ Grill, for searing](https://community.anovaculinary.com/t/philips-smoke-less-indoor-bbq-grill-for-searing/18658)
**Author:** [@Dru](https://community.anovaculinary.com/u/Dru)\ **Replies:** 20\ **Last updated:** [November 14, 2019, 2:24pm UTC](https://community.anovaculinary.com/t/philips-smoke-less-indoor-bbq-grill-for-searing/18658 "2019-11-14T14:24:13Z")
I’ve used a culinary torch, a propane torch, a totally ceramic skillet, and a Cuisinart grill set to sear, but I’ve not been satisfied with the sear of any of my cuts of meat. I suspect that my searing process sometimes… --- ## [Noises from new Anova Nano](https://community.anovaculinary.com/t/noises-from-new-anova-nano/23189)
**Author:** [@Kevindow](https://community.anovaculinary.com/u/Kevindow)\ **Replies:** 10\ **Last updated:** [November 3, 2019, 8:18pm UTC](https://community.anovaculinary.com/t/noises-from-new-anova-nano/23189 "2019-11-03T20:18:13Z")
I just received my Nano, and have done 1 24 hour cook. Boy did it work great! However, on my second cook, it started making LOUD humming and grinding noises. I have reviewed other posts in this forum, and this seems l… --- ## [iOS app bluetooth connectivity issues:](https://community.anovaculinary.com/t/ios-app-bluetooth-connectivity-issues/337)
**Author:** [@mcfattius](https://community.anovaculinary.com/u/mcfattius)\ **Replies:** 9\ **Last updated:** [November 3, 2019, 8:07pm UTC](https://community.anovaculinary.com/t/ios-app-bluetooth-connectivity-issues/337 "2019-11-03T20:07:32Z")
I just downloaded the ios app to find that my iPad 2 apparently is not compatible. Where can I find a list of devices that will work with the app? Also, will My iPad 2 ever be compatible in a future update or is the har… --- ## [Anyway to "snooze" the beeping when the timer is done?](https://community.anovaculinary.com/t/anyway-to-snooze-the-beeping-when-the-timer-is-done/717)
**Author:** [@timmychen](https://community.anovaculinary.com/u/timmychen)\ **Replies:** 48\ **Last updated:** [November 3, 2019, 6:49pm UTC](https://community.anovaculinary.com/t/anyway-to-snooze-the-beeping-when-the-timer-is-done/717 "2019-11-03T18:49:24Z")
So once the timer is done, it beeps... which is nice. But it beeps EVERY 5 SECONDS... and this gets annoying. Sometimes I'm in the middle of something and I figure, if I can just finish what I'm doing I'll get to it in a… --- ## [Machine problem?](https://community.anovaculinary.com/t/machine-problem/23469)
**Author:** [@WarnerLee](https://community.anovaculinary.com/u/WarnerLee)\ **Replies:** 1\ **Last updated:** [November 2, 2019, 2:58am UTC](https://community.anovaculinary.com/t/machine-problem/23469 "2019-11-02T02:58:42Z")
I am using anova nano. The water level is higher than the min line, but the machine stops showing a "lo" message.(with red lamp) What kind of problem? --- ## [Counting backwards](https://community.anovaculinary.com/t/counting-backwards/23002)
**Author:** [@Fishchris](https://community.anovaculinary.com/u/Fishchris)\ **Replies:** 3\ **Last updated:** [October 29, 2019, 4:12pm UTC](https://community.anovaculinary.com/t/counting-backwards/23002 "2019-10-29T16:12:55Z")
I understand why every machine I've ever seen counts from your set time, "down to zero", but honestly, I think it would work better for me, if it "counted up"... I mean, is it just me ? I end up starting a cook at whatev… --- ## [WiFi Connection solved for me](https://community.anovaculinary.com/t/wifi-connection-solved-for-me/23363)
**Author:** [@GeeMan](https://community.anovaculinary.com/u/GeeMan)\ **Replies:** 4\ **Last updated:** [October 27, 2019, 9:13pm UTC](https://community.anovaculinary.com/t/wifi-connection-solved-for-me/23363 "2019-10-27T21:13:56Z")
I was having trouble connecting to the wifi - read the troubleshooting guide and found out it is because I had a space in my wifi name. Changed the name and all is good! Hope this helps! --- ## [Issues with Anova Wifi - thermometer readout](https://community.anovaculinary.com/t/issues-with-anova-wifi-thermometer-readout/4598)
**Author:** [@mlocher](https://community.anovaculinary.com/u/mlocher)\ **Replies:** 4\ **Last updated:** [October 24, 2019, 5:18pm UTC](https://community.anovaculinary.com/t/issues-with-anova-wifi-thermometer-readout/4598 "2019-10-24T17:18:24Z")
Hello - I've had great luck with my Anova Wifi-Bluetooth for 8 or 9 months now, but it's suddenly behaving badly. The readout thermometer, specifically. Cooking a dish with a 175.0 deg F setting, I checked on the machi… --- ## [Beer brewing - burn prevention!](https://community.anovaculinary.com/t/beer-brewing-burn-prevention/17025)
**Author:** [@jt196](https://community.anovaculinary.com/u/jt196)\ **Replies:** 3\ **Last updated:** [October 21, 2019, 11:56pm UTC](https://community.anovaculinary.com/t/beer-brewing-burn-prevention/17025 "2019-10-21T23:56:14Z")
Folks - I've been using an Anova one for brewing beer for a few years now and enjoy the simplicity and lack of clean up afterwards. My grains go into a BIAB bag, and the bag is separated from the anova using one of th… --- ## [Voltage Issues and Step Down converter](https://community.anovaculinary.com/t/voltage-issues-and-step-down-converter/8344)
**Author:** [@michfie](https://community.anovaculinary.com/u/michfie)\ **Replies:** 11\ **Last updated:** [October 14, 2019, 12:06pm UTC](https://community.anovaculinary.com/t/voltage-issues-and-step-down-converter/8344 "2019-10-14T12:06:43Z")
Hi there, hoping someone can help as I have 4 bags of flank steak and 4 of chicken thighs waiting to be cooked! I live in the Philippines and my outlets are 220v. I have a number of US appliances, and I use a step-down… --- ## [Cooking whole fish temperature & time](https://community.anovaculinary.com/t/cooking-whole-fish-temperature-time/12110)
**Author:** [@OwenW](https://community.anovaculinary.com/u/OwenW)\ **Replies:** 2\ **Last updated:** [January 4, 2018, 7:12pm UTC](https://community.anovaculinary.com/t/cooking-whole-fish-temperature-time/12110 "2018-01-04T19:12:43Z")
All the recipes etc seem to call for fish fillets etc, not a whole fish (yes, scaled and gutted). Any guidelines for this? --- ## [My unit reset during the night](https://community.anovaculinary.com/t/my-unit-reset-during-the-night/23160)
**Author:** [@butchdon](https://community.anovaculinary.com/u/butchdon)\ **Replies:** 7\ **Last updated:** [October 8, 2019, 1:49pm UTC](https://community.anovaculinary.com/t/my-unit-reset-during-the-night/23160 "2019-10-08T13:49:58Z")
I was cooking a brisket for a 48 hour cook at 150F. All was fine up until hour 36. This morning I checked and my unit was at 77F, and OFF. Also the temperature units went from F to C. What would cause it to do this? A… --- ## [New Anova Precision doesn't heat well](https://community.anovaculinary.com/t/new-anova-precision-doesnt-heat-well/23158)
**Author:** [@Maria\_Bechard](https://community.anovaculinary.com/u/Maria_Bechard)\ **Replies:** 3\ **Last updated:** [October 7, 2019, 4:07pm UTC](https://community.anovaculinary.com/t/new-anova-precision-doesnt-heat-well/23158 "2019-10-07T16:07:17Z")
I pre-ordered the new cooker, and it came last week. I wanted to cook some potatoes to 190F, but after 2 hrs, the cooker never got above 172.8F. I finished the potatoes on the stove but left the cooker running to see ho… --- ## [Precision won’t connect or update firmware.](https://community.anovaculinary.com/t/precision-won-t-connect-or-update-firmware/23079)
**Author:** [@MANNYg](https://community.anovaculinary.com/u/MANNYg)\ **Replies:** 3\ **Last updated:** [October 6, 2019, 5:06am UTC](https://community.anovaculinary.com/t/precision-won-t-connect-or-update-firmware/23079 "2019-10-06T05:06:22Z")
Is anyone having this issue? It doesn’t stay connected and when I get it to connect to the iOS app, I says it needs to firmware update. It fails to update each time. I’ve sent an email but no response. --- ## [App Crashes](https://community.anovaculinary.com/t/app-crashes/23115)
**Author:** [@FrankV](https://community.anovaculinary.com/u/FrankV)\ **Replies:** 1\ **Last updated:** [October 5, 2019, 12:48am UTC](https://community.anovaculinary.com/t/app-crashes/23115 "2019-10-05T00:48:55Z")
Recently, I am unable to access my saved recipes. As soon as I access my profile the app immediately crashes. Happens on both Android and IOS. I've uninstalled and reinstalled on both platforms. Anova Tech support has … [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=8) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?no_subcategories=false&page=10)