# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=11 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 12 --- ## [Loving my new smoker 😉](https://community.anovaculinary.com/t/loving-my-new-smoker/22213)
**Author:** [@Fishchris](https://community.anovaculinary.com/u/Fishchris)\ **Replies:** 9\ **Last updated:** [August 3, 2019, 1:43am UTC](https://community.anovaculinary.com/t/loving-my-new-smoker/22213 "2019-08-03T01:43:50Z")
Kind of complicated, and it cost a LOT of money..... But wow ! What a fantastic job this thing does :smiley: Actually, it cost me $5 for the two aluminum Baking pans. $11 for the pellet smoking tube, and a few $ for th… --- ## [Problem.](https://community.anovaculinary.com/t/problem/22196)
**Author:** [@Ramondavich](https://community.anovaculinary.com/u/Ramondavich)\ **Replies:** 3\ **Last updated:** [July 31, 2019, 9:38pm UTC](https://community.anovaculinary.com/t/problem/22196 "2019-07-31T21:38:33Z")
New Anova sounds constant alarm when switched on but won’t work? Won’t accept App or work on manual but alarm is going off. Ramondavich. --- ## [Ice bath notification turn off by itself](https://community.anovaculinary.com/t/ice-bath-notification-turn-off-by-itself/17725)
**Author:** [@Dobemason](https://community.anovaculinary.com/u/Dobemason)\ **Replies:** 5\ **Last updated:** [July 31, 2019, 6:47pm UTC](https://community.anovaculinary.com/t/ice-bath-notification-turn-off-by-itself/17725 "2019-07-31T18:47:31Z")
Ice bath notification turning off by itself right after the Success Message is displayed. Is this normal? The bath temp is well below 40. And yes I have the WIFI model --- ## [Timer display in APP ?](https://community.anovaculinary.com/t/timer-display-in-app/7870)
**Author:** [@Gee](https://community.anovaculinary.com/u/Gee)\ **Replies:** 11\ **Last updated:** [July 28, 2019, 7:52pm UTC](https://community.anovaculinary.com/t/timer-display-in-app/7870 "2019-07-28T19:52:32Z")
I did find this question posted here on your forum https://community.anovaculinary.com/t/app-remaining-time-timer-bug-report/7733 Well, me too. Same. What gives ? Zqushair didn’t get an answer so I’m asking here also. … --- ## [Top of jars below the minimum water mark](https://community.anovaculinary.com/t/top-of-jars-below-the-minimum-water-mark/22173)
**Author:** [@Mardi](https://community.anovaculinary.com/u/Mardi)\ **Replies:** 1\ **Last updated:** [July 28, 2019, 1:32am UTC](https://community.anovaculinary.com/t/top-of-jars-below-the-minimum-water-mark/22173 "2019-07-28T01:32:40Z")
I have 8-ounce jars that are short -- their tops are below the minimum water mark and putting 6 ounces of custard into each will be even lower. What's the best way to elevate them so the top of the custard is the same as… --- ## [My nano unit is not starting](https://community.anovaculinary.com/t/my-nano-unit-is-not-starting/22127)
**Author:** [@Hamzaeidan](https://community.anovaculinary.com/u/Hamzaeidan)\ **Replies:** 1\ **Last updated:** [July 23, 2019, 7:36pm UTC](https://community.anovaculinary.com/t/my-nano-unit-is-not-starting/22127 "2019-07-23T19:36:20Z")
Hi there, So I got my New Anova nano today and I was planning to cook a steak right away. I did everything right and when I click the start button it shows “STOP” on the display. I've tried everything but nothing chang… --- ## [Unable to start/stop a cook](https://community.anovaculinary.com/t/unable-to-start-stop-a-cook/793)
**Author:** [@aquanjer](https://community.anovaculinary.com/u/aquanjer)\ **Replies:** 30\ **Last updated:** [July 21, 2019, 2:59am UTC](https://community.anovaculinary.com/t/unable-to-start-stop-a-cook/793 "2019-07-21T02:59:15Z")
I used my Anova Precision Cooker last week and it worked fine. I tried to use it just now and I cant't start or stop the cooker using the App. The App connects to the Anova Precision Cooker just fine and it shows the cor… --- ## [Water Bath Notification never stays on....](https://community.anovaculinary.com/t/water-bath-notification-never-stays-on/22024)
**Author:** [@Mike\_Jones](https://community.anovaculinary.com/u/Mike_Jones)\ **Replies:** 0\ **Last updated:** [July 14, 2019, 11:13pm UTC](https://community.anovaculinary.com/t/water-bath-notification-never-stays-on/22024 "2019-07-14T23:13:49Z")
In the app on Android, I turn the ice bath notification on and it tests the water and is good, but the on switch always changes to off later on. And it has failed multiple times to let me know when the water is above 40 … --- ## [boxed frozen burger patties.](https://community.anovaculinary.com/t/boxed-frozen-burger-patties/21631)
**Author:** [@Wobbles](https://community.anovaculinary.com/u/Wobbles)\ **Replies:** 5\ **Last updated:** [July 12, 2019, 2:57pm UTC](https://community.anovaculinary.com/t/boxed-frozen-burger-patties/21631 "2019-07-12T14:57:56Z")
I am beginning a low carb lifestyle and want to know if I can take those frozen box burgers, 1/4lbs'ers? and do them SV --- ## [No display](https://community.anovaculinary.com/t/no-display/21916)
**Author:** [@Duncan](https://community.anovaculinary.com/u/Duncan)\ **Replies:** 2\ **Last updated:** [July 7, 2019, 4:09pm UTC](https://community.anovaculinary.com/t/no-display/21916 "2019-07-07T16:09:43Z")
Have had the Anova on for 5.5 hours now, target: 72.9C for 48 hours. Largish pot - not possible (at the present time) to cover it easily. I’d love to fashion a lid so evaporation isn’t a problem. I’m having to top it … --- ## [Beeping Keeps Going Off ?](https://community.anovaculinary.com/t/beeping-keeps-going-off/9020)
**Author:** [@peterrubenstein](https://community.anovaculinary.com/u/peterrubenstein)\ **Replies:** 11\ **Last updated:** [July 7, 2019, 2:41pm UTC](https://community.anovaculinary.com/t/beeping-keeps-going-off/9020 "2019-07-07T14:41:05Z")
For some reason the timing or temperature Beep Keeps going off. I'm cooking a Pork Shoulder for 24-48 hrs... and the temp is staying around the correct temp (165) but it varies up or down a few degrees, which is no probl… --- ## [How To Post Multiple Photos In A Comment](https://community.anovaculinary.com/t/how-to-post-multiple-photos-in-a-comment/8354)
**Author:** [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Replies:** 8\ **Last updated:** [July 20, 2017, 4:35pm UTC](https://community.anovaculinary.com/t/how-to-post-multiple-photos-in-a-comment/8354 "2017-07-20T16:35:39Z")
You can post multiple photos as a comment, there is just one rule: it must be within the size limits. It'll tell you when it's not. All members have the ability to post multiple images - there are no settings that pro… --- ## [Anova Malfunction- water won't stop heating making ribs.](https://community.anovaculinary.com/t/anova-malfunction-water-wont-stop-heating-making-ribs/21875)
**Author:** [@Lbrobt](https://community.anovaculinary.com/u/Lbrobt)\ **Replies:** 4\ **Last updated:** [July 5, 2019, 3:46pm UTC](https://community.anovaculinary.com/t/anova-malfunction-water-wont-stop-heating-making-ribs/21875 "2019-07-05T15:46:53Z")
Ok, so i went to make baby back ribs last night. 9 hours at 165 degrees. Put them in at 1130 pm, wake up at 7 am and go check to see how they were doing. The temp gauge was set at 165, and the water temp was 195!! WTF… --- ## [Alerts in app won't close](https://community.anovaculinary.com/t/alerts-in-app-wont-close/509)
**Author:** [@ext212](https://community.anovaculinary.com/u/ext212)\ **Replies:** 10\ **Last updated:** [July 3, 2019, 2:34am UTC](https://community.anovaculinary.com/t/alerts-in-app-wont-close/509 "2019-07-03T02:34:47Z")
I just got my Anova and I used a rib-eye recipe from Serious Eats in the app. Once it reached the desired temperature, I got the alert "Temp Reached. The water is now ready. You can place your ingredients in the pot." I … --- ## ["My Recipes" not working correctly](https://community.anovaculinary.com/t/my-recipes-not-working-correctly/21787)
**Author:** [@dfwjr1973](https://community.anovaculinary.com/u/dfwjr1973)\ **Replies:** 2\ **Last updated:** [June 25, 2019, 10:52am UTC](https://community.anovaculinary.com/t/my-recipes-not-working-correctly/21787 "2019-06-25T10:52:45Z")
Can someone try something for me as My Recipes doesn’t seem to work correctly for me. I am already in contact with Anova Service, but they don’t seem to think it is a bug, but a problem with my device. The problem I ha… --- ## [This story just keeps getting worse and worse....](https://community.anovaculinary.com/t/this-story-just-keeps-getting-worse-and-worse/21760)
**Author:** [@Mike\_Jones](https://community.anovaculinary.com/u/Mike_Jones)\ **Replies:** 1\ **Last updated:** [June 25, 2019, 2:33am UTC](https://community.anovaculinary.com/t/this-story-just-keeps-getting-worse-and-worse/21760 "2019-06-25T02:33:56Z")
So if you saw my original thread on how the Wifi Sucks… I decided to go to best buy and buy a second Anova wifi while I wait for my first online return to go through. The second one actually connected to my internet!!! … --- ## [Aviva didn’t start](https://community.anovaculinary.com/t/aviva-didn-t-start/21786)
**Author:** [@Vincent\_SG](https://community.anovaculinary.com/u/Vincent_SG)\ **Replies:** 2\ **Last updated:** [June 24, 2019, 6:43pm UTC](https://community.anovaculinary.com/t/aviva-didn-t-start/21786 "2019-06-24T18:43:47Z")
Hey - just received my brand new anova , opened the box, plugged it but .... the device doesn’t start... I. Check the plug , use a new one, check the fuse.... nothing .... Did I miss something obvious ? Is there any har… --- ## [Erase search from guide](https://community.anovaculinary.com/t/erase-search-from-guide/21746)
**Author:** [@Ken\_Forgues](https://community.anovaculinary.com/u/Ken_Forgues)\ **Replies:** 1\ **Last updated:** [June 22, 2019, 7:08pm UTC](https://community.anovaculinary.com/t/erase-search-from-guide/21746 "2019-06-22T19:08:25Z")
Hi. I have a search in the beef guide and I cannot get rid of it. I was told to erase the app we start, still stuck. I'm frustrated. --- ## [jalapeno infused margarita mix](https://community.anovaculinary.com/t/jalapeno-infused-margarita-mix/21534)
**Author:** [@Dr\_Rok](https://community.anovaculinary.com/u/Dr_Rok)\ **Replies:** 3\ **Last updated:** [June 14, 2019, 10:31pm UTC](https://community.anovaculinary.com/t/jalapeno-infused-margarita-mix/21534 "2019-06-14T22:31:23Z")
I would like to infuse some sugar free margarita mix with a nice jalapeño bite. Suggestions on times and temps? --- ## [Shout out to support, they really are great!](https://community.anovaculinary.com/t/shout-out-to-support-they-really-are-great/21651)
**Author:** [@KiwiMark](https://community.anovaculinary.com/u/KiwiMark)\ **Replies:** 0\ **Last updated:** [June 14, 2019, 8:32pm UTC](https://community.anovaculinary.com/t/shout-out-to-support-they-really-are-great/21651 "2019-06-14T20:32:46Z")
I had a failure on my Anova WiFi after only ~4 weeks of use, the temp stuck at 0°C so it seems the temperature sensor had stopped working or the controller was not getting the input from it. Doing a search to see if thi… --- ## [Ziplock bags filling with water](https://community.anovaculinary.com/t/ziplock-bags-filling-with-water/21614)
**Author:** [@iosman123](https://community.anovaculinary.com/u/iosman123)\ **Replies:** 3\ **Last updated:** [June 14, 2019, 8:17pm UTC](https://community.anovaculinary.com/t/ziplock-bags-filling-with-water/21614 "2019-06-14T20:17:43Z")
The last 3 times I used ziplock bags the bags filled with water and essentially ruined my super. Each time I pulled the bag out of the pot the water from the bag was draining very slowly from one of the bottom corners of… --- ## [Insulated container](https://community.anovaculinary.com/t/insulated-container/21633)
**Author:** [@Annzman](https://community.anovaculinary.com/u/Annzman)\ **Replies:** 4\ **Last updated:** [June 14, 2019, 8:10pm UTC](https://community.anovaculinary.com/t/insulated-container/21633 "2019-06-14T20:10:19Z")
Has anyone else noticed the $149 insulated container is not stainless steel? Try sticking any kind of magnet on it. I have ones I use to submerge and separate my bags in a steel turkey pot that won’t stick to this one. W… --- ## [Make it possible to disable the beep sound. Now please!](https://community.anovaculinary.com/t/make-it-possible-to-disable-the-beep-sound-now-please/4411)
**Author:** [@Ptrlkrs](https://community.anovaculinary.com/u/Ptrlkrs)\ **Replies:** 27\ **Last updated:** [June 13, 2019, 10:37am UTC](https://community.anovaculinary.com/t/make-it-possible-to-disable-the-beep-sound-now-please/4411 "2019-06-13T10:37:17Z")
Have seen massive amounts of comments on this topic, in fact seems to be the main issue customers have. Obviously a mistake in product design, and frankly, a really stupid one. It's as if those responsible for product de… --- ## [Is firmware user upgradeable or not?](https://community.anovaculinary.com/t/is-firmware-user-upgradeable-or-not/13101)
**Author:** [@michihenning](https://community.anovaculinary.com/u/michihenning)\ **Replies:** 13\ **Last updated:** [June 9, 2019, 3:12pm UTC](https://community.anovaculinary.com/t/is-firmware-user-upgradeable-or-not/13101 "2019-06-09T15:12:18Z")
Referring to this post, which has gone unanswered: ’ Again, my question, this time in a seperate topic: Is it or is not possible for a user to install a firmware upgrade? Please kindly reply this time. --- ## [Bag losing vacuum](https://community.anovaculinary.com/t/bag-losing-vacuum/21547)
**Author:** [@JWG](https://community.anovaculinary.com/u/JWG)\ **Replies:** 6\ **Last updated:** [June 9, 2019, 8:52am UTC](https://community.anovaculinary.com/t/bag-losing-vacuum/21547 "2019-06-09T08:52:25Z")
I just bought my Anova and I tried ribs last night. I noticed that the bag with the dry rub stayed pretty well vacuumed but the bag with the marinate did not (I was trying two different recipes). Is this a common issue w… --- ## [Tough Chicken breasts](https://community.anovaculinary.com/t/tough-chicken-breasts/21561)
**Author:** [@Choco](https://community.anovaculinary.com/u/Choco)\ **Replies:** 2\ **Last updated:** [June 7, 2019, 10:38pm UTC](https://community.anovaculinary.com/t/tough-chicken-breasts/21561 "2019-06-07T22:38:00Z")
I cooked 2 chicken breasts, organic, skinless, boneless, 22 mm. thick, at 144.5 degrees for an hour and a half, then very briefly browned them a bit. They were extremely tough and chewy, although moist. What did I do wro… --- ## [Grinding noise first time using due to propeller not aligned?](https://community.anovaculinary.com/t/grinding-noise-first-time-using-due-to-propeller-not-aligned/21544)
**Author:** [@Phil\_Biha](https://community.anovaculinary.com/u/Phil_Biha)\ **Replies:** 1\ **Last updated:** [June 5, 2019, 6:35pm UTC](https://community.anovaculinary.com/t/grinding-noise-first-time-using-due-to-propeller-not-aligned/21544 "2019-06-05T18:35:23Z")
Hi, So im not sure if my propeller is misaligned or not but so I would like to see if other people pictures of their propeller The reason I am asking is because i just setup my anova precision cooker for the first time… --- ## [Circulator not working](https://community.anovaculinary.com/t/circulator-not-working/21515)
**Author:** [@Karenoconnor](https://community.anovaculinary.com/u/Karenoconnor)\ **Replies:** 3\ **Last updated:** [June 3, 2019, 6:59am UTC](https://community.anovaculinary.com/t/circulator-not-working/21515 "2019-06-03T06:59:08Z")
I am new to this Sous Vide cooking method. I’ve used my Anova stick a few times. Tonight I used it for chicken and I noticed that it was not circulating the water. It did cook the chicken though, and after browning it on… --- ## [Bluetooth ](https://community.anovaculinary.com/t/bluetooth/21505)
**Author:** [@msaylor](https://community.anovaculinary.com/u/msaylor)\ **Replies:** 3
--- ## [App problems](https://community.anovaculinary.com/t/app-problems/21496)
**Author:** [@Carl4200](https://community.anovaculinary.com/u/Carl4200)\ **Replies:** 1\ **Last updated:** [June 2, 2019, 6:55am UTC](https://community.anovaculinary.com/t/app-problems/21496 "2019-06-02T06:55:34Z")
Im having problems connecting to the app with my password. It says wrong password when i want to connect via the app, but i have no problems connecting via browser. What to do. [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=10) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=12)