# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=13 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 14 --- ## [Bluetooth Pairing PIN](https://community.anovaculinary.com/t/bluetooth-pairing-pin/6924)
**Author:** [@Ember](https://community.anovaculinary.com/u/Ember)\ **Replies:** 11\ **Last updated:** [March 20, 2019, 1:33pm UTC](https://community.anovaculinary.com/t/bluetooth-pairing-pin/6924 "2019-03-20T13:33:06Z")
Hi guys. I'm chasing the PIN for Bluetooth pairing. Yes, I know I'm not supposed to need one, but I do on my Chuwei tablet. I have had it paired to my APC in the past when the cooker first arrived in the house so I know … --- ## [Question about Device voltage](https://community.anovaculinary.com/t/question-about-device-voltage/1475)
**Author:** [@odin0215](https://community.anovaculinary.com/u/odin0215)\ **Replies:** 6\ **Last updated:** [March 18, 2019, 6:30am UTC](https://community.anovaculinary.com/t/question-about-device-voltage/1475 "2019-03-18T06:30:14Z")
Hi. I have ordered "Anova Precision Cooker WiFi" product yesterday. I would like to ask you a question about this product. I ordered a 120V (USA) product. Is this product voltage free? If I want to use this product … --- ## [Lots of broken image links lately](https://community.anovaculinary.com/t/lots-of-broken-image-links-lately/20529)
**Author:** [@michihenning](https://community.anovaculinary.com/u/michihenning)\ **Replies:** 2\ **Last updated:** [March 18, 2019, 6:24am UTC](https://community.anovaculinary.com/t/lots-of-broken-image-links-lately/20529 "2019-03-18T06:24:52Z")
There seem to be a lot of broken image links here lately. Is anyone else seeing thus or is it just me? \[image\] --- ## [Capacity question for 25, 6oz filets](https://community.anovaculinary.com/t/capacity-question-for-25-6oz-filets/20454)
**Author:** [@etrofatter](https://community.anovaculinary.com/u/etrofatter)\ **Replies:** 2\ **Last updated:** [March 12, 2019, 7:04pm UTC](https://community.anovaculinary.com/t/capacity-question-for-25-6oz-filets/20454 "2019-03-12T19:04:05Z")
Hi everyone. I am releatively new to my APC. We have had great success for the two of us, however we will be cooking 25 filets for a dinner later this month and I am having a hard time finding any information on whethe… --- ## [Timer](https://community.anovaculinary.com/t/timer/20273)
**Author:** [@RKW](https://community.anovaculinary.com/u/RKW)\ **Replies:** 4\ **Last updated:** [March 11, 2019, 5:57pm UTC](https://community.anovaculinary.com/t/timer/20273 "2019-03-11T17:57:51Z")
My timer did not count down on the app on my Samsung Android tablet. Also the timer did not beat me on the device itself to tell me it was done. --- ## [Difficulty maintaining temp on long cook](https://community.anovaculinary.com/t/difficulty-maintaining-temp-on-long-cook/20407)
**Author:** [@Rob08030](https://community.anovaculinary.com/u/Rob08030)\ **Replies:** 2\ **Last updated:** [March 9, 2019, 12:13am UTC](https://community.anovaculinary.com/t/difficulty-maintaining-temp-on-long-cook/20407 "2019-03-09T00:13:24Z")
I'm doing my first cook today longer than just a few hours. We're cooking a beef roast for 24 hours at 135 degrees. At 12 hours the temp was stable. However at the 13-14 hour point I noticed the temp starting to drop (do… --- ## [Can I set the time and temp without using the few recipes that are on the app?](https://community.anovaculinary.com/t/can-i-set-the-time-and-temp-without-using-the-few-recipes-that-are-on-the-app/20365)
**Author:** [@ucadjuster](https://community.anovaculinary.com/u/ucadjuster)\ **Replies:** 3\ **Last updated:** [March 5, 2019, 4:43am UTC](https://community.anovaculinary.com/t/can-i-set-the-time-and-temp-without-using-the-few-recipes-that-are-on-the-app/20365 "2019-03-05T04:43:51Z")
Can I just set the time and temp on my phone, without using one of the few recipes that are on the app? Now, I have to look for some recipe that uses the same temp that I want to cook my food at, then see if there's one … --- ## [App will not login to account, repeatedly requests email verification](https://community.anovaculinary.com/t/app-will-not-login-to-account-repeatedly-requests-email-verification/20205)
**Author:** [@JTB](https://community.anovaculinary.com/u/JTB)\ **Replies:** 5\ **Last updated:** [February 26, 2019, 1:37am UTC](https://community.anovaculinary.com/t/app-will-not-login-to-account-repeatedly-requests-email-verification/20205 "2019-02-26T01:37:40Z")
I could not set up an account through the app as the verification email nver turned up (20+ attempts over an hour or so) I went to the website and set up an account, all good, or so I thought. When I try to login to my a… --- ## [Skirt is Loose!](https://community.anovaculinary.com/t/skirt-is-loose/20232)
**Author:** [@BArnold96](https://community.anovaculinary.com/u/BArnold96)\ **Replies:** 2\ **Last updated:** [February 24, 2019, 8:53pm UTC](https://community.anovaculinary.com/t/skirt-is-loose/20232 "2019-02-24T20:53:06Z")
When I first got my unit in August 2018, the skirt was snug when installed. Now, it stays loose even after turning it to the normal point. There is clearly a space between the top of the skirt and the head of the unit.… --- ## [Can not connect to WiFi](https://community.anovaculinary.com/t/can-not-connect-to-wifi/20160)
**Author:** [@Chuberty](https://community.anovaculinary.com/u/Chuberty)\ **Replies:** 1\ **Last updated:** [February 19, 2019, 8:35pm UTC](https://community.anovaculinary.com/t/can-not-connect-to-wifi/20160 "2019-02-19T20:35:05Z")
This is my third a PC. My first was replaced because we thought the Wi-Fi chip was bad. This was not the case, The issue is the APC does not like Apple’s Airport Wi-Fi routers. This was discovered after I had reconfig… --- ## [Anova malfunction](https://community.anovaculinary.com/t/anova-malfunction/15936)
**Author:** [@Winlon](https://community.anovaculinary.com/u/Winlon)\ **Replies:** 3\ **Last updated:** [February 19, 2019, 12:33pm UTC](https://community.anovaculinary.com/t/anova-malfunction/15936 "2019-02-19T12:33:49Z")
Hi there, I’m having a issue with my anova, the thermometer keep popping between 386.7 F and - 39.3 F, it doesn’t matter what I do, plug it, unplugging it, set a higher temperature or lower, nothing changes. It doesn’t… --- ## [How can I disable wifi?](https://community.anovaculinary.com/t/how-can-i-disable-wifi/20119)
**Author:** [@hirvipaisti](https://community.anovaculinary.com/u/hirvipaisti)\ **Replies:** 1\ **Last updated:** [February 16, 2019, 10:03pm UTC](https://community.anovaculinary.com/t/how-can-i-disable-wifi/20119 "2019-02-16T22:03:42Z")
I have configured my anova to connect to my local wifi network. Now I rather would like it not to connect to the wifi, but I can't find any way to disable the automatic connection to the wifi. How can I disable wifi from… --- ## [Has anyone been able to reconnect their WiFi + BT Anova since the 2.9.x app update?](https://community.anovaculinary.com/t/has-anyone-been-able-to-reconnect-their-wifi-bt-anova-since-the-2-9-x-app-update/20059)
**Author:** [@martinisoft](https://community.anovaculinary.com/u/martinisoft)\ **Replies:** 2\ **Last updated:** [February 12, 2019, 9:27pm UTC](https://community.anovaculinary.com/t/has-anyone-been-able-to-reconnect-their-wifi-bt-anova-since-the-2-9-x-app-update/20059 "2019-02-12T21:27:06Z")
When it works, I love our Anova WiFi + BT. When it works. The new 2.9.x series update which forces the new login system has broken my originally perfectly setup and working Wifi. I've followed the support guide on fully … --- ## [Help with Wifi](https://community.anovaculinary.com/t/help-with-wifi/20050)
**Author:** [@Ruggero87](https://community.anovaculinary.com/u/Ruggero87)\ **Replies:** 1\ **Last updated:** [February 12, 2019, 9:15pm UTC](https://community.anovaculinary.com/t/help-with-wifi/20050 "2019-02-12T21:15:48Z")
Hi everyone first post here, this morning i succesfully configured my new Wifi Cooker from app, then i disabled wifi and bluetooth on the phone to check if everything was ok via LTE. Now i'm outside (LTE connection) and… --- ## [Anova App & WiFi](https://community.anovaculinary.com/t/anova-app-wifi/20044)
**Author:** [@laithmarmash](https://community.anovaculinary.com/u/laithmarmash)\ **Replies:** 1\ **Last updated:** [February 11, 2019, 9:08pm UTC](https://community.anovaculinary.com/t/anova-app-wifi/20044 "2019-02-11T21:08:53Z")
This seems to be an ongoing issue for a lot of people - why cant you just fix it? I have never known a device to have such issues connecting to a wifi network. Before you send me to this link… I have done it all, num… --- ## [Bottom touches pot](https://community.anovaculinary.com/t/bottom-touches-pot/20000)
**Author:** [@Busdriver319](https://community.anovaculinary.com/u/Busdriver319)\ **Replies:** 2\ **Last updated:** [February 8, 2019, 5:48pm UTC](https://community.anovaculinary.com/t/bottom-touches-pot/20000 "2019-02-08T17:48:07Z")
The bottom of my anova nano touches the pot I want to use, is that okay? --- ## [No response from Anova Support after mistake from rep](https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981)
**Author:** [@Paulwouters](https://community.anovaculinary.com/u/Paulwouters)\ **Replies:** 3\ **Last updated:** [February 6, 2019, 11:04pm UTC](https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981 "2019-02-06T23:04:15Z")
I've attached all the images needed. This was a MONTH ago. I tried several other ways to reach Anova Support, with no success: so this is my last hope. \[image\] I said I lived in Holland.. Holland is the Netherlands. … --- ## [Anova Wi -Fi](https://community.anovaculinary.com/t/anova-wi-fi/19960)
**Author:** [@Stu575](https://community.anovaculinary.com/u/Stu575)\ **Replies:** 5\ **Last updated:** [February 5, 2019, 10:39pm UTC](https://community.anovaculinary.com/t/anova-wi-fi/19960 "2019-02-05T22:39:33Z")
Hi everyone, I have the old Anova, had it for quite a few years now, hasn't missed a beat. Converted one of my friends, she bought the Wi - Fi version. Had it three weeks used it maybe 4 times all okay. Last night sta… --- ## [app](https://community.anovaculinary.com/t/app/19813)
**Author:** [@meeshee](https://community.anovaculinary.com/u/meeshee)\ **Replies:** 7\ **Last updated:** [February 5, 2019, 7:40pm UTC](https://community.anovaculinary.com/t/app/19813 "2019-02-05T19:40:01Z")
I'm confused..Can I put something in pot and then turn it on from work? Because i'm at work and it keeps telling me it's "looking for Anova" move into range. Is there something I should have done before leaving or can yo… --- ## [Is the old API/SDK compatible with the Nano BLE interface?](https://community.anovaculinary.com/t/is-the-old-api-sdk-compatible-with-the-nano-ble-interface/8049)
**Author:** [@stefan](https://community.anovaculinary.com/u/stefan)\ **Replies:** 5\ **Last updated:** [January 29, 2019, 9:12pm UTC](https://community.anovaculinary.com/t/is-the-old-api-sdk-compatible-with-the-nano-ble-interface/8049 "2019-01-29T21:12:11Z")
Hi Anova Will the API/SDK that is currently working with the Anova and the Anova 2 be compatible with the new Nano? In other words, will apps that support the old Anovas today be able to control the Nano as well? Be… --- ## [App crashes after iOS 12.1.3 Update](https://community.anovaculinary.com/t/app-crashes-after-ios-12-1-3-update/19741)
**Author:** [@Anova-user](https://community.anovaculinary.com/u/Anova-user)\ **Replies:** 7\ **Last updated:** [January 29, 2019, 4:34am UTC](https://community.anovaculinary.com/t/app-crashes-after-ios-12-1-3-update/19741 "2019-01-29T04:34:22Z")
After the IOS 12.1.3 update on my iphone7 the Anova app tries to start, I see the blue starting screen, and than it cashes. --- ## [Precision Cooker 120v - tech issues](https://community.anovaculinary.com/t/precision-cooker-120v-tech-issues/4082)
**Author:** [@rx4486](https://community.anovaculinary.com/u/rx4486)\ **Replies:** 3\ **Last updated:** [January 4, 2017, 9:57pm UTC](https://community.anovaculinary.com/t/precision-cooker-120v-tech-issues/4082 "2017-01-04T21:57:08Z")
I have an Anova Precision Cooker 120v unit. It worked great for a tenderloin on Christmas Eve but then stopped working when I tried to use it for New Years Eve. The unit still circulates but doesn't heat the water - th… --- ## [Anove One turned off unexpectedly overnight. (1) is food safe? (2) how can I determine the cause?](https://community.anovaculinary.com/t/anove-one-turned-off-unexpectedly-overnight-1-is-food-safe-2-how-can-i-determine-the-cause/288)
**Author:** [@dsbaser](https://community.anovaculinary.com/u/dsbaser)\ **Replies:** 1\ **Last updated:** [January 14, 2015, 11:05pm UTC](https://community.anovaculinary.com/t/anove-one-turned-off-unexpectedly-overnight-1-is-food-safe-2-how-can-i-determine-the-cause/288 "2015-01-14T23:05:02Z")
Somewhere around 50 hours into a 72 hour cook, my Anova One turned off overnight. When I found it in the morning, the cooker was powered on, but the motor/heater was not running. The water had dropped from 131 F to 108 F… --- ## [Anova App Timer Resetting](https://community.anovaculinary.com/t/anova-app-timer-resetting/10550)
**Author:** [@kl005](https://community.anovaculinary.com/u/kl005)\ **Replies:** 20\ **Last updated:** [January 23, 2019, 6:11pm UTC](https://community.anovaculinary.com/t/anova-app-timer-resetting/10550 "2019-01-23T18:11:17Z")
Hello, I'm not sure if this issue has been brought up before, but a cursory examination of the threads didn't turn anything up. I use my Wi-Fi APC with my phone app almost exclusively, in that i set the temperatures an… --- ## [Replacement power cable for Anova One](https://community.anovaculinary.com/t/replacement-power-cable-for-anova-one/19427)
**Author:** [@peb4peb](https://community.anovaculinary.com/u/peb4peb)\ **Replies:** 3\ **Last updated:** [January 23, 2019, 6:08pm UTC](https://community.anovaculinary.com/t/replacement-power-cable-for-anova-one/19427 "2019-01-23T18:08:23Z")
Does anyone know where I can purchase a replacement power cable for my Anova One? The cable has begun to melt where it connects to the unit. Thanks --- ## [Whining Nano](https://community.anovaculinary.com/t/whining-nano/15531)
**Author:** [@Pojman](https://community.anovaculinary.com/u/Pojman)\ **Replies:** 17\ **Last updated:** [January 23, 2019, 6:05pm UTC](https://community.anovaculinary.com/t/whining-nano/15531 "2019-01-23T18:05:32Z")
Just usiing my nano for the first time. It does produce a rather distinct whining sound. Not really loud but definitely annoying. I am hoping that will go away with time. Included in the package was a kitchen magnet wi… --- ## [Support email not working](https://community.anovaculinary.com/t/support-email-not-working/11318)
**Author:** [@JordanH](https://community.anovaculinary.com/u/JordanH)\ **Replies:** 5\ **Last updated:** [January 17, 2019, 5:18pm UTC](https://community.anovaculinary.com/t/support-email-not-working/11318 "2019-01-17T17:18:07Z")
Hi folks, I have tried contacting you via 1. Support website, submitting a ticket. 2. Support web chat 3. Returns webiste. The support email arrives, but when I respond your system doesn't seem to acknowledge. I ca… --- ## [Anova Nano not heating](https://community.anovaculinary.com/t/anova-nano-not-heating/19559)
**Author:** [@LorenzoC](https://community.anovaculinary.com/u/LorenzoC)\ **Replies:** 4\ **Last updated:** [January 17, 2019, 8:25pm UTC](https://community.anovaculinary.com/t/anova-nano-not-heating/19559 "2019-01-17T20:25:58Z")
Hi guys, First of all, Im quite new to this kind of cooking. So that being said, I bought an Anova Nano but its doesn't seem to be heating up. The water stays at the same temperature (80.6 - 80.8 f) it doesn't goes u… --- ## [Anova Nano timier problem - won't count down](https://community.anovaculinary.com/t/anova-nano-timier-problem-wont-count-down/19564)
**Author:** [@kruzor](https://community.anovaculinary.com/u/kruzor)\ **Replies:** 1\ **Last updated:** [January 17, 2019, 11:36pm UTC](https://community.anovaculinary.com/t/anova-nano-timier-problem-wont-count-down/19564 "2019-01-17T23:36:24Z")
Brand new Nano, second time using it. The symptomps are that after I set target temperature and timer the temperature raises to the target, but the timer does not start count down. I tried setting it vian the Android A… --- ## [Linking Alexa Skill](https://community.anovaculinary.com/t/linking-alexa-skill/9393)
**Author:** [@CleverCook](https://community.anovaculinary.com/u/CleverCook)\ **Replies:** 35\ **Last updated:** [January 23, 2019, 5:58pm UTC](https://community.anovaculinary.com/t/linking-alexa-skill/9393 "2019-01-23T17:58:54Z")
I've downloaded the Anova app, synced to both Bluetooth and Wi-Fi. I created an account outside of the App. I tried to locate where to create an account inside the app (as instructions say) but it is nowhere to be found!… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=12) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=14)