# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=14 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 15 --- ## [Alexa skill STILL not working](https://community.anovaculinary.com/t/alexa-skill-still-not-working/12604)
**Author:** [@MrTimmy](https://community.anovaculinary.com/u/MrTimmy)\ **Replies:** 15\ **Last updated:** [January 23, 2019, 5:58pm UTC](https://community.anovaculinary.com/t/alexa-skill-still-not-working/12604 "2019-01-23T17:58:20Z")
Error message from Alexa when I ask, "Alexa, ask Anova the status". I couldn't find a cooker linked to this account. I'd previously unpaired the cooker, signed out of my Anova account and disabled the Alexa skill and … --- ## [Alexa skill missing](https://community.anovaculinary.com/t/alexa-skill-missing/12707)
**Author:** [@Nate\_Flood](https://community.anovaculinary.com/u/Nate_Flood)\ **Replies:** 28\ **Last updated:** [January 23, 2019, 5:54pm UTC](https://community.anovaculinary.com/t/alexa-skill-missing/12707 "2019-01-23T17:54:46Z")
Got my WiFi Precision Cooker for Christmas and I’ve been having a lot of fun trying out new things with it. I asked for the WiFi unit because of the extra wattage and the Alexa integration, however the skill is not avail… --- ## [probleme , low water , timer reset ...](https://community.anovaculinary.com/t/probleme-low-water-timer-reset/19591)
**Author:** [@flatounet](https://community.anovaculinary.com/u/flatounet)\ **Replies:** 2\ **Last updated:** [January 23, 2019, 5:24pm UTC](https://community.anovaculinary.com/t/probleme-low-water-timer-reset/19591 "2019-01-23T17:24:15Z")
so ,i used few time anova wifi few time without probleme , to day i look for cook egg's , all was fine but anova say me low water and stop heating... i added hot water for continue , press resume on phone but timer r… --- ## [Multiple Device Connection](https://community.anovaculinary.com/t/multiple-device-connection/19604)
**Author:** [@vlt06](https://community.anovaculinary.com/u/vlt06)\ **Replies:** 2\ **Last updated:** [January 23, 2019, 5:23pm UTC](https://community.anovaculinary.com/t/multiple-device-connection/19604 "2019-01-23T17:23:38Z")
Just wondering if it is possible to have more then one iPhone/iPad connected to the same Avova at once? i.e. has anyone successfully done this? Also, wondering if any time soon a PC app will be available? Would come in… --- ## [220v nano in the US](https://community.anovaculinary.com/t/220v-nano-in-the-us/19660)
**Author:** [@Francisco\_Javier\_Med](https://community.anovaculinary.com/u/Francisco_Javier_Med)\ **Replies:** 2\ **Last updated:** [January 23, 2019, 2:27pm UTC](https://community.anovaculinary.com/t/220v-nano-in-the-us/19660 "2019-01-23T14:27:11Z")
Hey, I'm in the US right now wanting to buy a 220v EU plug as a gift to a friend in Europe. Tried to do it in the shop and got a cancellation. Anyone can help? --- ## [Temperature reads 197C all the time](https://community.anovaculinary.com/t/temperature-reads-197c-all-the-time/19238)
**Author:** [@Jeffrey\_C](https://community.anovaculinary.com/u/Jeffrey_C)\ **Replies:** 3\ **Last updated:** [January 23, 2019, 8:25am UTC](https://community.anovaculinary.com/t/temperature-reads-197c-all-the-time/19238 "2019-01-23T08:25:50Z")
Hi folks, Been using it for more than a year... Plug in, Temp Read @ 197C Turn On, Temp Read @ 197C (my setting at 55C) after 10 mins, Temp Read @ water temp and going up to my setting (55C) -- Runs normal happ… --- ## [Wifi with AVM FritzBox Router](https://community.anovaculinary.com/t/wifi-with-avm-fritzbox-router/9162)
**Author:** [@dirk2105](https://community.anovaculinary.com/u/dirk2105)\ **Replies:** 17\ **Last updated:** [January 22, 2019, 7:21pm UTC](https://community.anovaculinary.com/t/wifi-with-avm-fritzbox-router/9162 "2019-01-22T19:21:54Z")
Hello, I'm not able to connect my Anova to Wifi. After reading the troubleshooting I'm recognized that the Wifi password should (or needs) be 8-18 characters in lengths. I'm using a AVM Fritzbox router which is very popu… --- ## [App FAIL](https://community.anovaculinary.com/t/app-fail/19632)
**Author:** [@rds554](https://community.anovaculinary.com/u/rds554)\ **Replies:** 2\ **Last updated:** [January 22, 2019, 7:18pm UTC](https://community.anovaculinary.com/t/app-fail/19632 "2019-01-22T19:18:54Z")
I can never sign into the Anova App. Every single time it says "User Does Not Exist" This is a real pain since I travel and cook with my Sous Vide often. I have also bought a dozen Anova units and probably promoted 25… --- ## [My Anova wont connect to my WIFI?](https://community.anovaculinary.com/t/my-anova-wont-connect-to-my-wifi/12241)
**Author:** [@Brooksey](https://community.anovaculinary.com/u/Brooksey)\ **Replies:** 15\ **Last updated:** [January 19, 2019, 2:25am UTC](https://community.anovaculinary.com/t/my-anova-wont-connect-to-my-wifi/12241 "2019-01-19T02:25:26Z")
Ive used my new anova 10 times and this is the first time it wont connect, ive tried unplugging a few times but nothing is working? Any suggestions? --- ## [Anova always long beeps just by pluggin it in.](https://community.anovaculinary.com/t/anova-always-long-beeps-just-by-pluggin-it-in/16405)
**Author:** [@BobRoss](https://community.anovaculinary.com/u/BobRoss)\ **Replies:** 4\ **Last updated:** [January 18, 2019, 7:20pm UTC](https://community.anovaculinary.com/t/anova-always-long-beeps-just-by-pluggin-it-in/16405 "2019-01-18T19:20:01Z")
This started happening recently. Every time I plug in the Anova (it's already in the water) it does a long beep. I unplug and re-plug in 5-10 time and sometimes randomly it will just work again. I've also taken off th… --- ## [My cooker is not heating water](https://community.anovaculinary.com/t/my-cooker-is-not-heating-water/9173)
**Author:** [@Chris3](https://community.anovaculinary.com/u/Chris3)\ **Replies:** 10\ **Last updated:** [January 18, 2019, 4:47pm UTC](https://community.anovaculinary.com/t/my-cooker-is-not-heating-water/9173 "2019-01-18T16:47:45Z")
My ANOVA precision cooker has stopped heating the water it is immersed in. I bought it exactly one year ago (and a few days), that would make it just outside the warranty period. I love this device and would be devastate… --- ## [Is the clamp on the nano removable?](https://community.anovaculinary.com/t/is-the-clamp-on-the-nano-removable/19569)
**Author:** [@Lior](https://community.anovaculinary.com/u/Lior)\ **Replies:** 1\ **Last updated:** [January 18, 2019, 10:49am UTC](https://community.anovaculinary.com/t/is-the-clamp-on-the-nano-removable/19569 "2019-01-18T10:49:09Z")
Hi, I bought a container with a hole for the Anova. But the clamp doesnt fit into it. Is the clamp on the Nano removable? if so then how? Thanks Lior --- ## [No replies from customer support](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421)
**Author:** [@lamis](https://community.anovaculinary.com/u/lamis)\ **Replies:** 5\ **Last updated:** [January 15, 2019, 6:28am UTC](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421 "2019-01-15T06:28:31Z")
Hello Guys, Before I bought the device I got instant reply. now after the purchase I sent several emails and no one is replying to my issue. Can you please tell me how can I reach you? --- ## [Accessibility and cooking](https://community.anovaculinary.com/t/accessibility-and-cooking/19099)
**Author:** [@HMR](https://community.anovaculinary.com/u/HMR)\ **Replies:** 8\ **Last updated:** [January 14, 2019, 10:15pm UTC](https://community.anovaculinary.com/t/accessibility-and-cooking/19099 "2019-01-14T22:15:11Z")
Has anyone considered how Anova could be used by disabled people, especially those with poor vision? It seems like it could be a great tool to allow many disabled people to cook for themselves. --- ## [Is multicook ever going to happen?](https://community.anovaculinary.com/t/is-multicook-ever-going-to-happen/19471)
**Author:** [@Tom\_Bailey](https://community.anovaculinary.com/u/Tom_Bailey)\ **Replies:** 0\ **Last updated:** [January 13, 2019, 2:17pm UTC](https://community.anovaculinary.com/t/is-multicook-ever-going-to-happen/19471 "2019-01-13T14:17:41Z")
Would be a great feature for me but seems to have been promised for a long time but no release date still? --- ## [How do I start my Sous Vide from remote location](https://community.anovaculinary.com/t/how-do-i-start-my-sous-vide-from-remote-location/19463)
**Author:** [@Sheptex](https://community.anovaculinary.com/u/Sheptex)\ **Replies:** 1\ **Last updated:** [January 13, 2019, 7:37am UTC](https://community.anovaculinary.com/t/how-do-i-start-my-sous-vide-from-remote-location/19463 "2019-01-13T07:37:07Z")
Here all this stuff about putting food in ice bath and starting remotely but can't find any real instructions on it Some recipes take awhile and would like to start from work and have ready when I get home --- ## [Does Anova support Google Home / Google Assistant](https://community.anovaculinary.com/t/does-anova-support-google-home-google-assistant/19430)
**Author:** [@AHannover](https://community.anovaculinary.com/u/AHannover)\ **Replies:** 1\ **Last updated:** [January 11, 2019, 10:25pm UTC](https://community.anovaculinary.com/t/does-anova-support-google-home-google-assistant/19430 "2019-01-11T22:25:57Z")
Hi Having purchased google home mini I found information online that the Anova should support Google Home/Assistant. But the information online seems to be outdated. I know how to add services and link accounts, but An… --- ## [App RESETS target temp upon reaching target temp](https://community.anovaculinary.com/t/app-resets-target-temp-upon-reaching-target-temp/19263)
**Author:** [@GrumpyBear](https://community.anovaculinary.com/u/GrumpyBear)\ **Replies:** 0\ **Last updated:** [January 5, 2019, 6:42pm UTC](https://community.anovaculinary.com/t/app-resets-target-temp-upon-reaching-target-temp/19263 "2019-01-05T18:42:19Z")
I am a little bit upset at the moment but I could be doing something wrong on my end. The app appears to reset the target temp upon reaching the target temp and then the water bath begins to quickly decline from the ta… --- ## [Performance (Capacity) question (temperature rise during startup)](https://community.anovaculinary.com/t/performance-capacity-question-temperature-rise-during-startup/19260)
**Author:** [@Ronbiky64](https://community.anovaculinary.com/u/Ronbiky64)\ **Replies:** 3\ **Last updated:** [January 5, 2019, 11:12pm UTC](https://community.anovaculinary.com/t/performance-capacity-question-temperature-rise-during-startup/19260 "2019-01-05T23:12:20Z")
Hello, I have a question about my new Anova Precision Cooker. It’s a bit difficult to explain and my question is more like ‘is my device still working properly’. The first time I used it preparing vegetables at 85 degree… --- ## [Temp goes up too high](https://community.anovaculinary.com/t/temp-goes-up-too-high/9377)
**Author:** [@Erik](https://community.anovaculinary.com/u/Erik)\ **Replies:** 7\ **Last updated:** [January 4, 2019, 6:57pm UTC](https://community.anovaculinary.com/t/temp-goes-up-too-high/9377 "2019-01-04T18:57:54Z")
Second time I'm using the BT sous vide. I filled my container with preheated water. Turn on the sous vide and wait for the water to reach the desired 60'C temp. When preheating is done I put in the sealed bag and start … --- ## [Loss of Power = Loss of Food. Where is the resume feature?](https://community.anovaculinary.com/t/loss-of-power-loss-of-food-where-is-the-resume-feature/19106)
**Author:** [@RonDelirious](https://community.anovaculinary.com/u/RonDelirious)\ **Replies:** 7\ **Last updated:** [January 2, 2019, 8:57pm UTC](https://community.anovaculinary.com/t/loss-of-power-loss-of-food-where-is-the-resume-feature/19106 "2019-01-02T20:57:03Z")
Hello! I just received the Anova Nano for Christmas! The inaugural run was a pair of rib-eyes and I must say, they were they best steaks I have ever eaten. Since then, we have done lobster, crawfish stuffed halibut, ch… --- ## [machtre](https://community.anovaculinary.com/t/machtre/19105)
**Author:** [@machtre](https://community.anovaculinary.com/u/machtre)\ **Replies:** 3\ **Last updated:** [January 2, 2019, 4:38pm UTC](https://community.anovaculinary.com/t/machtre/19105 "2019-01-02T16:38:30Z")
as to manual temp, why cant any one directly answer the question ''how do you set the temp manually''. i mean several answers yes, but no how. is it a cruel joke?? it is a simple question that deserves a simple answer! j… --- ## [water circulation problem](https://community.anovaculinary.com/t/water-circulation-problem/19004)
**Author:** [@mizmon](https://community.anovaculinary.com/u/mizmon)\ **Replies:** 2\ **Last updated:** [December 31, 2018, 6:53pm UTC](https://community.anovaculinary.com/t/water-circulation-problem/19004 "2018-12-31T18:53:46Z")
Hello, my cooker has stopped circulating the water. The temp function does not seem effected. I have done numerous restarts. Any help? Monica --- ## [Temp stability issues?](https://community.anovaculinary.com/t/temp-stability-issues/810)
**Author:** [@LaurieMcG](https://community.anovaculinary.com/u/LaurieMcG)\ **Replies:** 16\ **Last updated:** [December 31, 2018, 1:32pm UTC](https://community.anovaculinary.com/t/temp-stability-issues/810 "2018-12-31T13:32:36Z")
I just got my unit, filled a Dutch oven with water, put in the unit, set it to 130 (for fish) and waited. It reached temperature quickly, but the indicated temperature kept rising. At 140, I turned it off and read the in… --- ## [Noise issues](https://community.anovaculinary.com/t/noise-issues/19021)
**Author:** [@Jesseregier](https://community.anovaculinary.com/u/Jesseregier)\ **Replies:** 2\ **Last updated:** [December 31, 2018, 11:24am UTC](https://community.anovaculinary.com/t/noise-issues/19021 "2018-12-31T11:24:08Z")
Hey everyone, Just got my first anova! I have the precision cooker wifi version. I'm on my second cook now. I want to quickly make sure that what I'm experiencing for noise is normal. When nothing is in the pot, it … --- ## [Menu Issue](https://community.anovaculinary.com/t/menu-issue/16538)
**Author:** [@eccentric](https://community.anovaculinary.com/u/eccentric)\ **Replies:** 11\ **Last updated:** [December 29, 2018, 4:18pm UTC](https://community.anovaculinary.com/t/menu-issue/16538 "2018-12-29T16:18:18Z")
I'm new here, so apologies if this topic has already been discussed. I have recently been given an Anova Precision Cooker (Wi-Fi) as a gift. I downloaded the app, which seemed to install OK. However, while examining th… --- ## [Anova App empty after update](https://community.anovaculinary.com/t/anova-app-empty-after-update/18753)
**Author:** [@lordbodom](https://community.anovaculinary.com/u/lordbodom)\ **Replies:** 1\ **Last updated:** [December 27, 2018, 3:57am UTC](https://community.anovaculinary.com/t/anova-app-empty-after-update/18753 "2018-12-27T03:57:51Z")
Just did an update to the app and now its just blank empty without any recipes. Uninstalled/reinstalled, powered phone on/off and still nothing. Anyone else experience this? --- ## [volume](https://community.anovaculinary.com/t/volume/18801)
**Author:** [@dcubler](https://community.anovaculinary.com/u/dcubler)\ **Replies:** 1\ **Last updated:** [December 27, 2018, 2:50am UTC](https://community.anovaculinary.com/t/volume/18801 "2018-12-27T02:50:00Z")
If I have 6 or 8 lobster tails or a 5lb roast , what are the displacement volume limits? 2 chicken breasts vs 6 what are the limits of weight vs volume of water? --- ## [Foodsaver and ziploc bag seals](https://community.anovaculinary.com/t/foodsaver-and-ziploc-bag-seals/18554)
**Author:** [@hfw](https://community.anovaculinary.com/u/hfw)\ **Replies:** 1\ **Last updated:** [December 23, 2018, 3:03am UTC](https://community.anovaculinary.com/t/foodsaver-and-ziploc-bag-seals/18554 "2018-12-23T03:03:48Z")
Using Foodsaver or similar bags or rolls, I always double seal. But I’ve started to wonder about the factory seals on those and Ziploc-type bags. How often do they fail? Would it make any sense to use an outer reusable… --- ## [Low water level](https://community.anovaculinary.com/t/low-water-level/18517)
**Author:** [@Denny](https://community.anovaculinary.com/u/Denny)\ **Replies:** 2\ **Last updated:** [December 21, 2018, 2:34pm UTC](https://community.anovaculinary.com/t/low-water-level/18517 "2018-12-21T14:34:13Z")
I've filled my container to almost overflowing which is well above the low water mark and it keeps shutting off giving me notice that I need to add more water. Any suggestions? [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=13) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=15)