# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=15 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 16 --- ## [EU plug 220v](https://community.anovaculinary.com/t/eu-plug-220v/18479)
**Author:** [@doubacan](https://community.anovaculinary.com/u/doubacan)\ **Replies:** 1\ **Last updated:** [December 20, 2018, 3:42pm UTC](https://community.anovaculinary.com/t/eu-plug-220v/18479 "2018-12-20T15:42:01Z")
how con i buy with eu plug 220v --- ## [Unlike my Anova is overheating](https://community.anovaculinary.com/t/unlike-my-anova-is-overheating/18434)
**Author:** [@Phi\_Koy](https://community.anovaculinary.com/u/Phi_Koy)\ **Replies:** 1\ **Last updated:** [December 18, 2018, 3:58pm UTC](https://community.anovaculinary.com/t/unlike-my-anova-is-overheating/18434 "2018-12-18T15:58:20Z")
Unlike my Anova is overheating this is my second time using it in two weeks, cooking a pork chops it was preheating to 150 for about 45 min now the temp jumps to 380 to 65 degrees \[image\] --- ## [Alexa skill for UK](https://community.anovaculinary.com/t/alexa-skill-for-uk/7613)
**Author:** [@Logic579](https://community.anovaculinary.com/u/Logic579)\ **Replies:** 73\ **Last updated:** [December 17, 2018, 3:51pm UTC](https://community.anovaculinary.com/t/alexa-skill-for-uk/7613 "2018-12-17T15:51:36Z")
When are we in the UK going to get this skill on Alexa. Bought the device because we were told it was imminent. Totally fed up with American companies selling hardware who then only seem to care about keeping the custome… --- ## [To use receipt in the app](https://community.anovaculinary.com/t/to-use-receipt-in-the-app/18268)
**Author:** [@Adechi](https://community.anovaculinary.com/u/Adechi)\ **Replies:** 3\ **Last updated:** [December 12, 2018, 9:13pm UTC](https://community.anovaculinary.com/t/to-use-receipt-in-the-app/18268 "2018-12-12T21:13:16Z")
Hello. I’ve added a receipt to my Anova app, steak 53.9 C x 1.30 hour and saved. I’ve tried to setup my Anova choosing the receipt and it’s ok. The Anova start the preheating but when I receive the alert tha I can start … --- ## [Cooking multiple pieces first and second cut briskets](https://community.anovaculinary.com/t/cooking-multiple-pieces-first-and-second-cut-briskets/18119)
**Author:** [@Richardnml](https://community.anovaculinary.com/u/Richardnml)\ **Replies:** 4\ **Last updated:** [December 7, 2018, 2:52pm UTC](https://community.anovaculinary.com/t/cooking-multiple-pieces-first-and-second-cut-briskets/18119 "2018-12-07T14:52:35Z")
I’m planning to cook five pieces of brisket average weight from 1.77 to 2.8 pounds. The one and three-quarter pound is a first cut and the other four are second cuts, can I cook them all at the same time if my container … --- ## [WHY HAVE YOU NOT SENT MY ORDERS](https://community.anovaculinary.com/t/why-have-you-not-sent-my-orders/18148)
**Author:** [@sammatt829](https://community.anovaculinary.com/u/sammatt829)\ **Replies:** 4\ **Last updated:** [December 7, 2018, 4:49pm UTC](https://community.anovaculinary.com/t/why-have-you-not-sent-my-orders/18148 "2018-12-07T16:49:07Z")
I'm sick of waiting for these orders. You've held my money for 7 days and not sent the item. This is not acceptable. Send it to me today or Refund me immediately. SG119736 SG119757 SG119755 --- ## [Water is not heating](https://community.anovaculinary.com/t/water-is-not-heating/18134)
**Author:** [@yohannsabbah](https://community.anovaculinary.com/u/yohannsabbah)\ **Replies:** 6\ **Last updated:** [December 6, 2018, 10:04pm UTC](https://community.anovaculinary.com/t/water-is-not-heating/18134 "2018-12-06T22:04:40Z")
Hi, i’ve purchased an “Anova Culinary Sous Vide Precision Cooker | WI-FI + Bluetooth | 900W” in United Stated with a US plug and 110v voltage. I am living outside of USA and in my country the voltage os 220v For that i… --- ## [Nano, Late Delivery, Irresponsible Reply](https://community.anovaculinary.com/t/nano-late-delivery-irresponsible-reply/18112)
**Author:** [@Oscar](https://community.anovaculinary.com/u/Oscar)\ **Replies:** 1\ **Last updated:** [December 5, 2018, 6:48pm UTC](https://community.anovaculinary.com/t/nano-late-delivery-irresponsible-reply/18112 "2018-12-05T18:48:31Z")
I am totally disappointed to Anova. I ordered a Nano on 18 Nov and got Anova email on 20 Nov saying that my Nano had been shipped and target to arrive HK in 2 days. Definitely a good news to me. But nearly 2 weeks gone, … --- ## [where to buy extra large ziplock freezer bags](https://community.anovaculinary.com/t/where-to-buy-extra-large-ziplock-freezer-bags/17758)
**Author:** [@Laurie](https://community.anovaculinary.com/u/Laurie)\ **Replies:** 1\ **Last updated:** [December 1, 2018, 7:35am UTC](https://community.anovaculinary.com/t/where-to-buy-extra-large-ziplock-freezer-bags/17758 "2018-12-01T07:35:13Z")
I am looking for extra large ziplock freezer bags large enough to hold a 6 lb standing rib roast. Does anyone have any idea where I can find these. What do you folks use? Thanks. Laurie --- ## [Just Received Nano](https://community.anovaculinary.com/t/just-received-nano/15486)
**Author:** [@KHB](https://community.anovaculinary.com/u/KHB)\ **Replies:** 19\ **Last updated:** [November 30, 2018, 5:38pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486 "2018-11-30T17:38:30Z")
Won’t connect with Bluetooth. And it is loud. We’re talking shrill, nails on chalkboard, loud. Anyone else experience this? --- ## [Bag (might be) leaking](https://community.anovaculinary.com/t/bag-might-be-leaking/17935)
**Author:** [@Shaun\_Piosalan](https://community.anovaculinary.com/u/Shaun_Piosalan)\ **Replies:** 4\ **Last updated:** [November 29, 2018, 6:13pm UTC](https://community.anovaculinary.com/t/bag-might-be-leaking/17935 "2018-11-29T18:13:41Z")
I'm doing a 72hr roast recipe. After 24hrs I added a cup of water to replace what had evaporated and noticed I can smell seasonings. There is some liquid in the bag, but not an excessive amount. I can't tell if that's fr… --- ## [how do I get the timer to start](https://community.anovaculinary.com/t/how-do-i-get-the-timer-to-start/17946)
**Author:** [@toller43](https://community.anovaculinary.com/u/toller43)\ **Replies:** 1\ **Last updated:** [November 29, 2018, 5:21pm UTC](https://community.anovaculinary.com/t/how-do-i-get-the-timer-to-start/17946 "2018-11-29T17:21:00Z")
been cooking a steak since 10:20 this morning - 33 minutes at this point and the timer on my phone still shows 1 hour cooking time. --- ## [Nano FAQs](https://community.anovaculinary.com/t/nano-faqs/7972)
**Author:** [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Replies:** 4\ **Last updated:** [November 26, 2018, 9:26pm UTC](https://community.anovaculinary.com/t/nano-faqs/7972 "2018-11-26T21:26:33Z")
Yo cooking magicians! :sunglasses: Lot of Qs about the Nano in several topics in here To keep things clean and organize, I wanted to consolidate those questions in one topic post. If you don’t find the answer to your q… --- ## [How large can I go? Can I use more than one anova in a larger container?](https://community.anovaculinary.com/t/how-large-can-i-go-can-i-use-more-than-one-anova-in-a-larger-container/1255)
**Author:** [@chef2017](https://community.anovaculinary.com/u/chef2017)\ **Replies:** 14\ **Last updated:** [November 25, 2018, 11:45am UTC](https://community.anovaculinary.com/t/how-large-can-i-go-can-i-use-more-than-one-anova-in-a-larger-container/1255 "2018-11-25T11:45:39Z")
I would like to do quantities for banquets. How large of a container can I use? Also does the water limit include the displacement volume of the item I am cooking? Can I use a large 26" x 18" container full of lots … --- ## [Sous vide machine has no power](https://community.anovaculinary.com/t/sous-vide-machine-has-no-power/17714)
**Author:** [@Seth\_Leow](https://community.anovaculinary.com/u/Seth_Leow)\ **Replies:** 1\ **Last updated:** [November 23, 2018, 3:45pm UTC](https://community.anovaculinary.com/t/sous-vide-machine-has-no-power/17714 "2018-11-23T15:45:33Z")
Hi all, Needed some help here, when I turn on the power for my anova sous vide machine i heard a snap sound and the whole machine could not be turn on. I suspected that the fuse might be broken and I went to change t… --- ## [Source for replacement touch screen?](https://community.anovaculinary.com/t/source-for-replacement-touch-screen/768)
**Author:** [@asvpipe1\_2](https://community.anovaculinary.com/u/asvpipe1_2)\ **Replies:** 7\ **Last updated:** [November 21, 2018, 10:52pm UTC](https://community.anovaculinary.com/t/source-for-replacement-touch-screen/768 "2018-11-21T22:52:33Z")
My LCD touch screen has stopped responding to touching it. The unit boots up and passes its self test and shows the options, but nothing happens when you touch it. ANOVA is telling me that they do not have replaceme… --- ## [two or more Anova's on the Same Network ??](https://community.anovaculinary.com/t/two-or-more-anovas-on-the-same-network/17614)
**Author:** [@Hjallgrim](https://community.anovaculinary.com/u/Hjallgrim)\ **Replies:** 1\ **Last updated:** [November 20, 2018, 5:25pm UTC](https://community.anovaculinary.com/t/two-or-more-anovas-on-the-same-network/17614 "2018-11-20T17:25:21Z")
Is it possible to have two or more Anova's on the Same WIFI Network ?? --- ## [Cant log into https://recipes.anovaculinary.com/](https://community.anovaculinary.com/t/cant-log-into-https-recipes-anovaculinary-com/17339)
**Author:** [@Brendan](https://community.anovaculinary.com/u/Brendan)\ **Replies:** 11\ **Last updated:** [November 14, 2018, 12:18pm UTC](https://community.anovaculinary.com/t/cant-log-into-https-recipes-anovaculinary-com/17339 "2018-11-14T12:18:45Z")
Hello All, Is there an issue logging into https://recipes.anovaculinary.com/ ? The page loads fine before I log in but as soon as a log in I get This page isn’t working recipes.anovaculinary.com is currently unable to … --- ## [Huge whole sirloin tip](https://community.anovaculinary.com/t/huge-whole-sirloin-tip/17373)
**Author:** [@KBort](https://community.anovaculinary.com/u/KBort)\ **Replies:** 7\ **Last updated:** [November 14, 2018, 10:33am UTC](https://community.anovaculinary.com/t/huge-whole-sirloin-tip/17373 "2018-11-14T10:33:52Z")
I've been using my Anova for about 2 years now and use it constantly and for everything. I have done great roasts, and am now looking to cook a whole sirloin tip. It's about 6kg (13.5 lbs). Anyone tried this before and h… --- ## [Tell Us What You Think About Our iOS App](https://community.anovaculinary.com/t/tell-us-what-you-think-about-our-ios-app/366)
**Author:** [@jordan](https://community.anovaculinary.com/u/jordan)\ **Replies:** 32\ **Last updated:** [December 23, 2017, 10:08pm UTC](https://community.anovaculinary.com/t/tell-us-what-you-think-about-our-ios-app/366 "2017-12-23T22:08:00Z")
Hello Anovies, Thank you all for the feedback about the iOS app - we've gotten a lot of great suggestions!! We want to keep an open dialogue flowing so we'd like to invite all of you to share your thoughts and suggesti… --- ## [Plastic Bag Opened up](https://community.anovaculinary.com/t/plastic-bag-opened-up/17400)
**Author:** [@Caio\_Zenatti](https://community.anovaculinary.com/u/Caio_Zenatti)\ **Replies:** 2\ **Last updated:** [November 12, 2018, 11:40am UTC](https://community.anovaculinary.com/t/plastic-bag-opened-up/17400 "2018-11-12T11:40:24Z")
I’m cooking 48 hours ribs and the plastic bag opened up mid cook. Is it still edible? Should I change the water to keep anova safe? --- ## [Over cooking everytime!!!](https://community.anovaculinary.com/t/over-cooking-everytime/17201)
**Author:** [@Stix](https://community.anovaculinary.com/u/Stix)\ **Replies:** 12\ **Last updated:** [November 5, 2018, 9:29pm UTC](https://community.anovaculinary.com/t/over-cooking-everytime/17201 "2018-11-05T21:29:17Z")
Ok, so i got an Annova 900w wifi device as a gift for my birthday and was super excited to use it after watching all the videos. The first problem was that i couldn't connect the device to wifi even though i had follow… --- ## [Timer not working](https://community.anovaculinary.com/t/timer-not-working/17331)
**Author:** [@dvmrp](https://community.anovaculinary.com/u/dvmrp)\ **Replies:** 1\ **Last updated:** [November 5, 2018, 8:17am UTC](https://community.anovaculinary.com/t/timer-not-working/17331 "2018-11-05T08:17:27Z")
Just bought this. Apparently the timer is not working. The time is displayed in the app but it was not counting down. It just kept cooking until I stopped it manually. Is it the same issue as other reports here? I am u… --- ## [Is there an app for windows 8?](https://community.anovaculinary.com/t/is-there-an-app-for-windows-8/756)
**Author:** [@seetel](https://community.anovaculinary.com/u/seetel)\ **Replies:** 2\ **Last updated:** [April 20, 2016, 6:19pm UTC](https://community.anovaculinary.com/t/is-there-an-app-for-windows-8/756 "2016-04-20T18:19:34Z")
I do not have android or apple. --- ## [Wand not heating to 185?](https://community.anovaculinary.com/t/wand-not-heating-to-185/17231)
**Author:** [@TonyM](https://community.anovaculinary.com/u/TonyM)\ **Replies:** 3\ **Last updated:** [October 28, 2018, 3:40pm UTC](https://community.anovaculinary.com/t/wand-not-heating-to-185/17231 "2018-10-28T15:40:40Z")
I've had my sous vide wand for about a year and use it frequently. I used it last night for steak (130 for about two/three hours) without a problem, I've used it for carnitas before at 185 and once it stopped heading. I … --- ## [Where is the Android App. Updates from Anova would be welcomed](https://community.anovaculinary.com/t/where-is-the-android-app-updates-from-anova-would-be-welcomed/157)
**Author:** [@CoffeeGeek](https://community.anovaculinary.com/u/CoffeeGeek)\ **Replies:** 8\ **Last updated:** [October 24, 2018, 2:25pm UTC](https://community.anovaculinary.com/t/where-is-the-android-app-updates-from-anova-would-be-welcomed/157 "2018-10-24T14:25:38Z")
My Anova arrived today in Vancouver, and I had to pay an extra $33 at the door to receive it - $17 in actual taxes, the rest in fees to FedEx (thanks for that, Anova), so I get it set up to test, go to the Android store … --- ## [FAQ: Where is the ice bath feature?](https://community.anovaculinary.com/t/faq-where-is-the-ice-bath-feature/17197)
**Author:** [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Replies:** 0\ **Last updated:** [October 24, 2018, 9:25pm UTC](https://community.anovaculinary.com/t/faq-where-is-the-ice-bath-feature/17197 "2018-10-24T21:25:03Z")
You need a Wi-Fi cooker to turn on ice bath notifications. The Nano is Bluetooth is only. You can check if you have the Bluetooth or Wi-Fi cooker when you plug it in. On the bottom left-hand corner, you’ll see eithe… --- ## [You're advertising discount codes in the chat but none issued](https://community.anovaculinary.com/t/youre-advertising-discount-codes-in-the-chat-but-none-issued/17165)
**Author:** [@sammatt829](https://community.anovaculinary.com/u/sammatt829)\ **Replies:** 1\ **Last updated:** [October 22, 2018, 4:42pm UTC](https://community.anovaculinary.com/t/youre-advertising-discount-codes-in-the-chat-but-none-issued/17165 "2018-10-22T16:42:54Z")
You are advertising in your chat on your website there is a discount code, but your staff say there are no more. When are you issuing more? --- ## [Meat colour](https://community.anovaculinary.com/t/meat-colour/17167)
**Author:** [@errknot](https://community.anovaculinary.com/u/errknot)\ **Replies:** 1\ **Last updated:** [October 22, 2018, 8:53am UTC](https://community.anovaculinary.com/t/meat-colour/17167 "2018-10-22T08:53:55Z")
Why is it that after cooking steak the colour of the meat is not as red as pictures displayed by others. When I take the meat out of the bath, all of the juices have run out into the sealed bag. The pictures displayed on… --- ## [How to delete a recipe you created?](https://community.anovaculinary.com/t/how-to-delete-a-recipe-you-created/17080)
**Author:** [@EllaMarie](https://community.anovaculinary.com/u/EllaMarie)\ **Replies:** 2\ **Last updated:** [October 16, 2018, 5:12pm UTC](https://community.anovaculinary.com/t/how-to-delete-a-recipe-you-created/17080 "2018-10-16T17:12:21Z")
Does anybody know how to delete a recipe that you created in the Anova app? [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=14) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=16)