# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=16 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 17 --- ## [APP: food categories](https://community.anovaculinary.com/t/app-food-categories/16694)
**Author:** [@Mikey](https://community.anovaculinary.com/u/Mikey)\ **Replies:** 3\ **Last updated:** [October 13, 2018, 10:04am UTC](https://community.anovaculinary.com/t/app-food-categories/16694 "2018-10-13T10:04:25Z")
Why are the categories in the Guide section of the app so messed up? I'll list them here: Beef (brisket) Chicken (breast, thigh) Corn Eggs (hard, poached, soft) Fish (Halibut, Salmon, Tuna) Hamburger Lamb Pork (chops… --- ## [Can't Add Recipes In App](https://community.anovaculinary.com/t/cant-add-recipes-in-app/15284)
**Author:** [@tonytroz](https://community.anovaculinary.com/u/tonytroz)\ **Replies:** 9\ **Last updated:** [October 10, 2018, 6:33pm UTC](https://community.anovaculinary.com/t/cant-add-recipes-in-app/15284 "2018-10-10T18:33:09Z")
When I try to add a recipe in the app on my iPhone X I click the "Save" button and nothing happens. --- ## [My experiences after a few weeks](https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524)
**Author:** [@michihenning](https://community.anovaculinary.com/u/michihenning)\ **Replies:** 83\ **Last updated:** [October 8, 2018, 3:15am UTC](https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524 "2018-10-08T03:15:15Z")
I received my cooker and have made some interesting and delicious meals with it. Below are my impressions. The immersion heater itself works, and is accurate. Measuring with four other thermometers (one of them a high-… --- ## [Just got this, second cook failed.](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610)
**Author:** [@DrAwkward](https://community.anovaculinary.com/u/DrAwkward)\ **Replies:** 10\ **Last updated:** [October 4, 2018, 4:08pm UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610 "2018-10-04T16:08:43Z")
I got the Anova immersion cooker for my birthday last month. I cooked shrimp some weeks later, with many praises. I tried it a second time today, and it would not heat the water. Temperature detection seems fine, but t… --- ## [Android App: Food categories in the Guide messed up](https://community.anovaculinary.com/t/android-app-food-categories-in-the-guide-messed-up/12535)
**Author:** [@britnuck](https://community.anovaculinary.com/u/britnuck)\ **Replies:** 6\ **Last updated:** [October 2, 2018, 1:53pm UTC](https://community.anovaculinary.com/t/android-app-food-categories-in-the-guide-messed-up/12535 "2018-10-02T13:53:01Z")
Just installed the app today and found a problem with the Guide section. When I select Chicken, Eggs, Steak and various other foods, it always takes me to Fish instead of the product I selected. Anyone else having this i… --- ## [Latest Android app update and device interface questions](https://community.anovaculinary.com/t/latest-android-app-update-and-device-interface-questions/9372)
**Author:** [@Greg\_M](https://community.anovaculinary.com/u/Greg_M)\ **Replies:** 9\ **Last updated:** [October 1, 2018, 5:00pm UTC](https://community.anovaculinary.com/t/latest-android-app-update-and-device-interface-questions/9372 "2018-10-01T17:00:48Z")
Sorry for the long post, but I would like to ask some questions regarding the latest app upgrade and the overall device operation interface. I am a software developer so hopefully I have some understanding in the subjec… --- ## [cooker does not maintain set temperature](https://community.anovaculinary.com/t/cooker-does-not-maintain-set-temperature/16884)
**Author:** [@prudencesprite](https://community.anovaculinary.com/u/prudencesprite)\ **Replies:** 2\ **Last updated:** [October 1, 2018, 4:51pm UTC](https://community.anovaculinary.com/t/cooker-does-not-maintain-set-temperature/16884 "2018-10-01T16:51:11Z")
First time user. When the cooker hit the desired temp, i hit set, put my food in, put the lid on, but the temperature keeps dropping. why is this happening and will the food be ready as per the recipe after 3 hours? --- ## [Anova Precision Cooker died after first use](https://community.anovaculinary.com/t/anova-precision-cooker-died-after-first-use/16792)
**Author:** [@ianlag](https://community.anovaculinary.com/u/ianlag)\ **Replies:** 4\ **Last updated:** [September 28, 2018, 4:38pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-died-after-first-use/16792 "2018-09-28T16:38:49Z")
Hello, My name is Ian. I live in Brazil. Recently I travelled to NY and, having heard so many good things about the Anova Precision Cooker, I bought one for myself. (I bought the Anova Culinary A2.2-120V-US Sous Vide P… --- ## [Nano Do Not BUY](https://community.anovaculinary.com/t/nano-do-not-buy/16834)
**Author:** [@xaml](https://community.anovaculinary.com/u/xaml)\ **Replies:** 3\ **Last updated:** [September 24, 2018, 10:45pm UTC](https://community.anovaculinary.com/t/nano-do-not-buy/16834 "2018-09-24T22:45:29Z")
I received 4 replacement Nanos, All defective!!! no one is doing a quality control investigation, Do not buy this product, they will not honor refunds, --- ## [Customer Support FAQs](https://community.anovaculinary.com/t/customer-support-faqs/12978)
**Author:** [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Replies:** 4\ **Last updated:** [September 24, 2018, 4:23pm UTC](https://community.anovaculinary.com/t/customer-support-faqs/12978 "2018-09-24T16:23:07Z")
The community forum here is a great place for us to help each other with finding the answers to your questions. To make the support experience better, I’ve answered the questions that we hear the most in the community an… --- ## [Unable to Pair using Bluetooth](https://community.anovaculinary.com/t/unable-to-pair-using-bluetooth/108)
**Author:** [@dawumyster](https://community.anovaculinary.com/u/dawumyster)\ **Replies:** 3\ **Last updated:** [November 13, 2014, 6:18am UTC](https://community.anovaculinary.com/t/unable-to-pair-using-bluetooth/108 "2014-11-13T06:18:40Z")
Can't seem to figure out how to pair this device with my iPhone5, iPad, or Macbook Pro (all of which have bluetooth 4.0). I've tried tapping the bluetooth symbol, after which the icon flashes blue but none of my devices … --- ## [Temperature Inaccuracies.](https://community.anovaculinary.com/t/temperature-inaccuracies/16724)
**Author:** [@Kellic](https://community.anovaculinary.com/u/Kellic)\ **Replies:** 2\ **Last updated:** [September 19, 2018, 4:45pm UTC](https://community.anovaculinary.com/t/temperature-inaccuracies/16724 "2018-09-19T16:45:58Z")
\[image\] Just picked up my Anova WIFI/BT Sous Vid today. In in the process of my first meal chicken kabobs and some veggies. Just for the heck of it I checked the temperature of the water. This is WAY off. I also ch… --- ## [Are you still making the Bluetooth only model?](https://community.anovaculinary.com/t/are-you-still-making-the-bluetooth-only-model/16742)
**Author:** [@sammatt829](https://community.anovaculinary.com/u/sammatt829)\ **Replies:** 4\ **Last updated:** [September 19, 2018, 3:53pm UTC](https://community.anovaculinary.com/t/are-you-still-making-the-bluetooth-only-model/16742 "2018-09-19T15:53:30Z")
In your shop, it is out of stock. Do you still manufacturer the Bluetooth model? Or have you stopped production of the Bluetooth model as you are making the Nano? --- ## [Temp settings C or F](https://community.anovaculinary.com/t/temp-settings-c-or-f/16643)
**Author:** [@Jennyla](https://community.anovaculinary.com/u/Jennyla)\ **Replies:** 8\ **Last updated:** [September 18, 2018, 6:33pm UTC](https://community.anovaculinary.com/t/temp-settings-c-or-f/16643 "2018-09-18T18:33:50Z")
I’m in Australia my temp gauge does not indicate C or F. How do you find this info? --- ## [Rising set temperatures](https://community.anovaculinary.com/t/rising-set-temperatures/791)
**Author:** [@hssnyder](https://community.anovaculinary.com/u/hssnyder)\ **Replies:** 13\ **Last updated:** [September 17, 2018, 4:13pm UTC](https://community.anovaculinary.com/t/rising-set-temperatures/791 "2018-09-17T16:13:51Z")
My Anova in the middle of cooking will adjust the set temp by itself. Example: I started a 24hr pork shoulder. I set the anova to 158f and came back an hour later and notice the new set temp was 196f with my water temp … --- ## [App integration appears minimal](https://community.anovaculinary.com/t/app-integration-appears-minimal/8849)
**Author:** [@nestorph](https://community.anovaculinary.com/u/nestorph)\ **Replies:** 6\ **Last updated:** [September 17, 2018, 4:04pm UTC](https://community.anovaculinary.com/t/app-integration-appears-minimal/8849 "2018-09-17T16:04:04Z")
I received an Anova for a birthday present and am delighted with the device. It's operation is straightforward and I'm looking forward to my first meal with it this evening. In contrast, I'm pretty underwhelmed with th… --- ## [When are you having a sale?](https://community.anovaculinary.com/t/when-are-you-having-a-sale/16672)
**Author:** [@sammatt829](https://community.anovaculinary.com/u/sammatt829)\ **Replies:** 5\ **Last updated:** [September 15, 2018, 12:25pm UTC](https://community.anovaculinary.com/t/when-are-you-having-a-sale/16672 "2018-09-15T12:25:49Z")
When are you having a sale. You haven't had a sale in a long time. --- ## [Temperature reading fluctuating](https://community.anovaculinary.com/t/temperature-reading-fluctuating/11289)
**Author:** [@lordbodom](https://community.anovaculinary.com/u/lordbodom)\ **Replies:** 7\ **Last updated:** [September 14, 2018, 6:43pm UTC](https://community.anovaculinary.com/t/temperature-reading-fluctuating/11289 "2018-09-14T18:43:00Z")
Last night i was trying to cook something to 190. the temperature reading started fluctuating going to over 200 then back to 120 then -10, etc. Tried unplugging and powering back on a few times but the prblem persisted w… --- ## [Once again a WiFi connection problem](https://community.anovaculinary.com/t/once-again-a-wifi-connection-problem/8675)
**Author:** [@dsundberg](https://community.anovaculinary.com/u/dsundberg)\ **Replies:** 8\ **Last updated:** [September 12, 2017, 10:54pm UTC](https://community.anovaculinary.com/t/once-again-a-wifi-connection-problem/8675 "2017-09-12T22:54:35Z")
Everytime i use this thing I spend more time screwing with the connection than I do cooking. Ridiculous. I wish I could return it, but I've had it too long. No appliance should be this difficult to operate. --- ## ['is' temperature stuck at 206.7°C](https://community.anovaculinary.com/t/is-temperature-stuck-at-206-7-c/16651)
**Author:** [@eat](https://community.anovaculinary.com/u/eat)\ **Replies:** 4\ **Last updated:** [September 12, 2018, 3:13pm UTC](https://community.anovaculinary.com/t/is-temperature-stuck-at-206-7-c/16651 "2018-09-12T15:13:30Z")
Just happened, the temperature display is stuck at 206.7°C. Set temp is 43°C. It's not heating at all. Pump is working. No matter what I set it's 206.7 What does that mean? Less than 10 times used. Really disappointed.… --- ## [Heating element stopped working](https://community.anovaculinary.com/t/heating-element-stopped-working/16594)
**Author:** [@sek31](https://community.anovaculinary.com/u/sek31)\ **Replies:** 2\ **Last updated:** [September 10, 2018, 4:25pm UTC](https://community.anovaculinary.com/t/heating-element-stopped-working/16594 "2018-09-10T16:25:56Z")
My Anova is exactly two and a half years old. Thus far it has worked well, however the other day the temperature suddenly started to drop. I have tried it a couple of times since, but the heating element definitely not w… --- ## [Nano failure](https://community.anovaculinary.com/t/nano-failure/16595)
**Author:** [@xaml](https://community.anovaculinary.com/u/xaml)\ **Replies:** 0\ **Last updated:** [September 8, 2018, 5:24pm UTC](https://community.anovaculinary.com/t/nano-failure/16595 "2018-09-08T17:24:40Z")
I am waiting on my 3rd replacement. The previous units both buzzed loudly. --- ## [2nd Generation Odor](https://community.anovaculinary.com/t/2nd-generation-odor/16586)
**Author:** [@Browndog](https://community.anovaculinary.com/u/Browndog)\ **Replies:** 0\ **Last updated:** [September 7, 2018, 10:38pm UTC](https://community.anovaculinary.com/t/2nd-generation-odor/16586 "2018-09-07T22:38:14Z")
I received a 2nd gen Anova. Upon its first water bath test baptism, I noticed a strong plastic/electrical odor emitted from the unit. It can be smelled throughout our fairly large home. I am in the midst of a 30 hour c… --- ## [Anyone in Europe recieved their Nano (pre order) yet?](https://community.anovaculinary.com/t/anyone-in-europe-recieved-their-nano-pre-order-yet/16519)
**Author:** [@Nicholas\_Amundsen](https://community.anovaculinary.com/u/Nicholas_Amundsen)\ **Replies:** 2\ **Last updated:** [September 5, 2018, 8:57am UTC](https://community.anovaculinary.com/t/anyone-in-europe-recieved-their-nano-pre-order-yet/16519 "2018-09-05T08:57:07Z")
I was wondering if people who has pre ordered Nano's in EU has gotten them yet? We're in september now and i still haven't recieved any shipment notification. I'we contacted Anova Support via e-mail several times the l… --- ## [Scheduled preheating](https://community.anovaculinary.com/t/scheduled-preheating/16409)
**Author:** [@evig](https://community.anovaculinary.com/u/evig)\ **Replies:** 12\ **Last updated:** [September 3, 2018, 9:12am UTC](https://community.anovaculinary.com/t/scheduled-preheating/16409 "2018-09-03T09:12:42Z")
Hello, I want to be able to sous vide cook my eggs in the AM. I have enough time to cook them in the morning, but not enough time to preheat the water and then cook them, so I want to have the water start preheating abo… --- ## [Timer starting too soon?](https://community.anovaculinary.com/t/timer-starting-too-soon/16213)
**Author:** [@Michael\_Fronczak](https://community.anovaculinary.com/u/Michael_Fronczak)\ **Replies:** 4\ **Last updated:** [September 2, 2018, 4:20pm UTC](https://community.anovaculinary.com/t/timer-starting-too-soon/16213 "2018-09-02T16:20:09Z")
Hello all, I bought my Anova a couple of weeks ago and love the meals I get from it but I do have a question. I typically use the app instead of setting the device manually, but anytime I cook something that has a hi… --- ## [Google Home linked yet APC Wifi not working...](https://community.anovaculinary.com/t/google-home-linked-yet-apc-wifi-not-working/16373)
**Author:** [@David\_Milette](https://community.anovaculinary.com/u/David_Milette)\ **Replies:** 1\ **Last updated:** [August 28, 2018, 7:03pm UTC](https://community.anovaculinary.com/t/google-home-linked-yet-apc-wifi-not-working/16373 "2018-08-28T19:03:15Z")
Just received my replacement APC Wifi and added it to my network. This is now working fine. Network is 2.4 ghz and both phone and APC are on same network. App on iPhone sees APC fine, Google Home is freshly linked as wel… --- ## [Connecting more than one mobile device to APC Wifi](https://community.anovaculinary.com/t/connecting-more-than-one-mobile-device-to-apc-wifi/4261)
**Author:** [@lukelim91](https://community.anovaculinary.com/u/lukelim91)\ **Replies:** 53\ **Last updated:** [August 27, 2018, 11:11pm UTC](https://community.anovaculinary.com/t/connecting-more-than-one-mobile-device-to-apc-wifi/4261 "2018-08-27T23:11:16Z")
Some context.. I have multiple android devices running versions of marshmallow and nougat, all with the latest version of the anova app from the play store. However, whenever I successfully pair a new device to the APC W… --- ## [API / Developer SDK](https://community.anovaculinary.com/t/api-developer-sdk/1191)
**Author:** [@mix123](https://community.anovaculinary.com/u/mix123)\ **Replies:** 81\ **Last updated:** [August 27, 2018, 11:09pm UTC](https://community.anovaculinary.com/t/api-developer-sdk/1191 "2018-08-27T23:09:38Z")
Hi. I did search but haven't seen anything recent about this. Was it ever released? --- ## [App Tells me user does not exist cant connect to Wifi because of it.](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311)
**Author:** [@Capdevila13](https://community.anovaculinary.com/u/Capdevila13)\ **Replies:** 7\ **Last updated:** [August 25, 2018, 7:37pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311 "2018-08-25T19:37:08Z")
Been Using my Anova for months now but since the new app I cant connect to Wifi because it says my account doesnt exist [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=15) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=17)