# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=19 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 20 --- ## [Sous vide while you work](https://community.anovaculinary.com/t/sous-vide-while-you-work/13737)
**Author:** [@darkloom](https://community.anovaculinary.com/u/darkloom)\ **Replies:** 17\ **Last updated:** [March 31, 2018, 5:07pm UTC](https://community.anovaculinary.com/t/sous-vide-while-you-work/13737 "2018-03-31T17:07:38Z")
I bought my daughter an Anova when she moved into her first apartment, but she confesses she never uses it. She claims that when she gets home from work she doesn't want to wait a long time for dinner; she prefers her c… --- ## [Anova Precision Cooker Wi-Fi EU seems to have arrived broken](https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692)
**Author:** [@JMosthaf](https://community.anovaculinary.com/u/JMosthaf)\ **Replies:** 4\ **Last updated:** [March 29, 2018, 6:39am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692 "2018-03-29T06:39:14Z")
Hi, I just opened my package from Anova with my shiny new Anova Precision Cooker Wi-Fi. When I unpacked the cooker from its protective sleeve I saw a gap between the shell of the plastic top part - I can see cables and e… --- ## [Anova on a Meraki wifi won't work](https://community.anovaculinary.com/t/anova-on-a-meraki-wifi-wont-work/13749)
**Author:** [@Reine](https://community.anovaculinary.com/u/Reine)\ **Replies:** 3\ **Last updated:** [March 26, 2018, 7:42am UTC](https://community.anovaculinary.com/t/anova-on-a-meraki-wifi-wont-work/13749 "2018-03-26T07:42:06Z")
Just got my self an Anova Wifi but can't for the life of me get it connected to my wifi. Or actually I can get it connected but the app just says it can't connect. I'm running Meraki access points and I have a fairly g… --- ## [Circulator is Smoking](https://community.anovaculinary.com/t/circulator-is-smoking/131)
**Author:** [@joshfixen](https://community.anovaculinary.com/u/joshfixen)\ **Replies:** 3\ **Last updated:** [March 21, 2018, 6:26pm UTC](https://community.anovaculinary.com/t/circulator-is-smoking/131 "2018-03-21T18:26:32Z")
Only the third time I've used my Anova One, and as it heated up, smoke started coming out of the back vents. I unplugged and waited. when I tried again, more smoke. My kitchen smells like an electrical fire. Anyone e… --- ## [Inaccurate Anova - Food/water is Ready message](https://community.anovaculinary.com/t/inaccurate-anova-food-water-is-ready-message/13668)
**Author:** [@Drew](https://community.anovaculinary.com/u/Drew)\ **Replies:** 1\ **Last updated:** [March 20, 2018, 2:42am UTC](https://community.anovaculinary.com/t/inaccurate-anova-food-water-is-ready-message/13668 "2018-03-20T02:42:10Z")
I get a message that "my food is ready" or "the water is ready" when my Anova is turned OFF and has been off for days. I am using WiFi version. If this is not normal, how do I get messages ONLY when the Anova is ON? --- ## [Clicking sounds](https://community.anovaculinary.com/t/clicking-sounds/13651)
**Author:** [@Superminkus](https://community.anovaculinary.com/u/Superminkus)\ **Replies:** 2\ **Last updated:** [March 19, 2018, 3:33pm UTC](https://community.anovaculinary.com/t/clicking-sounds/13651 "2018-03-19T15:33:51Z")
My Anova is acting funny --- ## [APC keeps beeping](https://community.anovaculinary.com/t/apc-keeps-beeping/13558)
**Author:** [@andlin](https://community.anovaculinary.com/u/andlin)\ **Replies:** 1\ **Last updated:** [March 13, 2018, 9:08pm UTC](https://community.anovaculinary.com/t/apc-keeps-beeping/13558 "2018-03-13T21:08:00Z")
Can someone please explain why the APC keeps beeping, saying the timer is done, after I have stopped it using the app? Here's how it works: When the timer completes, I get a notification saying that the timer is done I… --- ## [Phone constantly disconnects and de-syncs](https://community.anovaculinary.com/t/phone-constantly-disconnects-and-de-syncs/13543)
**Author:** [@Pcvenema](https://community.anovaculinary.com/u/Pcvenema)\ **Replies:** 0\ **Last updated:** [March 12, 2018, 11:02am UTC](https://community.anovaculinary.com/t/phone-constantly-disconnects-and-de-syncs/13543 "2018-03-12T11:02:27Z")
Any luck with getting the phone app to stay connected? I have Galaxy S8 and the Wi-Fi Anova. Each time I've started up the Anova, the phone app will lose connection to the device and I had to resync completely as if i… --- ## [No recipes in the app](https://community.anovaculinary.com/t/no-recipes-in-the-app/13433)
**Author:** [@Nuno\_Ventura](https://community.anovaculinary.com/u/Nuno_Ventura)\ **Replies:** 11\ **Last updated:** [March 12, 2018, 4:06am UTC](https://community.anovaculinary.com/t/no-recipes-in-the-app/13433 "2018-03-12T04:06:09Z")
Where have all the recipes gone in the app ? I tried uninstalling the app, and still I can’t see the recipes like before. I get two “my recipes” tabs and a guide. \[image\] --- ## [Ice bath to cook temp timer not starting](https://community.anovaculinary.com/t/ice-bath-to-cook-temp-timer-not-starting/13447)
**Author:** [@Jtgeme](https://community.anovaculinary.com/u/Jtgeme)\ **Replies:** 1\ **Last updated:** [March 9, 2018, 9:18pm UTC](https://community.anovaculinary.com/t/ice-bath-to-cook-temp-timer-not-starting/13447 "2018-03-09T21:18:59Z")
Hello all, So I use the APC on WiFi and I set up my ice bath and all seems fine. When I’m ready to heat, I start the unit and it tells me that the timer will start once it reaches it temp. THe unit reaches temp, bu… --- ## [Rattle coming from unit brand new first time usage](https://community.anovaculinary.com/t/rattle-coming-from-unit-brand-new-first-time-usage/13492)
**Author:** [@Paullineker](https://community.anovaculinary.com/u/Paullineker)\ **Replies:** 1\ **Last updated:** [March 9, 2018, 3:39pm UTC](https://community.anovaculinary.com/t/rattle-coming-from-unit-brand-new-first-time-usage/13492 "2018-03-09T15:39:38Z")
Hi new here to the forum just thought I would say hello I have one concern though and that is the noise from the nova is this normal? Sound like a rattle coming from inside the unit Any ideas / Kind regards Paul --- ## [Why is my Anova getting 50 degrees hotter than set temp??](https://community.anovaculinary.com/t/why-is-my-anova-getting-50-degrees-hotter-than-set-temp/13441)
**Author:** [@Parrot](https://community.anovaculinary.com/u/Parrot)\ **Replies:** 1\ **Last updated:** [March 6, 2018, 11:48pm UTC](https://community.anovaculinary.com/t/why-is-my-anova-getting-50-degrees-hotter-than-set-temp/13441 "2018-03-06T23:48:32Z")
I’ve used the Anova for about 6 months without issue but th last two times it’s gotten way hotter, by 50 degrees, than set temp. It reached 194 degrees. It goes bonkers bouncing back & fourth on the temp display when it … --- ## [Stasher Bag - Removing Odor](https://community.anovaculinary.com/t/stasher-bag-removing-odor/13298)
**Author:** [@Ching\_Hooi\_Lee](https://community.anovaculinary.com/u/Ching_Hooi_Lee)\ **Replies:** 5\ **Last updated:** [February 28, 2018, 6:15pm UTC](https://community.anovaculinary.com/t/stasher-bag-removing-odor/13298 "2018-02-28T18:15:32Z")
Hi there, I have been using Stasher since my 1st SV with Anova and it has been great. However, there is only one issue where Heavy marinated sauce odor tends to stay on the bag and it is really hard to remove. I trie… --- ## [Saved recipes](https://community.anovaculinary.com/t/saved-recipes/13310)
**Author:** [@paulb4333](https://community.anovaculinary.com/u/paulb4333)\ **Replies:** 2\ **Last updated:** [February 28, 2018, 5:29pm UTC](https://community.anovaculinary.com/t/saved-recipes/13310 "2018-02-28T17:29:33Z")
Ever since the December release all of my saved recipes disappeared. That is, “my recipes” are gone and no new recipes will save. (This is the top section that allows you to name and save temp and time) Anyone else expe… --- ## [Anyone with experience using a credit card extended warranty claim for a broken Precision Cooker? Anova would not replace it out of warranty](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267)
**Author:** [@jahlapenoez](https://community.anovaculinary.com/u/jahlapenoez)\ **Replies:** 8\ **Last updated:** [February 26, 2018, 2:13pm UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267 "2018-02-26T14:13:28Z")
When requesting customer support for my failed unit, I was told by Anova customer service that I could purchase a new one with a discount because I’m out of warranty (17 months of ownership)… I’m not paying another $150 … --- ## [Shutting Off](https://community.anovaculinary.com/t/shutting-off/12736)
**Author:** [@scotting](https://community.anovaculinary.com/u/scotting)\ **Replies:** 20\ **Last updated:** [February 17, 2018, 8:44pm UTC](https://community.anovaculinary.com/t/shutting-off/12736 "2018-02-17T20:44:45Z")
APC is shutting off during cooks. This unit is a replacement for the original that suffered the same issue. Sometime during the cooking process, the unit shuts itself off. No error codes. Submitted request to support ema… --- ## [Anova won’t switch from preheating](https://community.anovaculinary.com/t/anova-won-t-switch-from-preheating/13152)
**Author:** [@Harbison65](https://community.anovaculinary.com/u/Harbison65)\ **Replies:** 2\ **Last updated:** [February 17, 2018, 3:16pm UTC](https://community.anovaculinary.com/t/anova-won-t-switch-from-preheating/13152 "2018-02-17T15:16:37Z")
My Anova has hit the set temperature but won’t start the timer. It still shows as Preheating. It’s been this way for an hour. Why? --- ## [Andriod app bug (Galaxys S8+) temp and time jittery.](https://community.anovaculinary.com/t/andriod-app-bug-galaxys-s8-temp-and-time-jittery/12649)
**Author:** [@BobRoss](https://community.anovaculinary.com/u/BobRoss)\ **Replies:** 3\ **Last updated:** [February 14, 2018, 10:27pm UTC](https://community.anovaculinary.com/t/andriod-app-bug-galaxys-s8-temp-and-time-jittery/12649 "2018-02-14T22:27:50Z")
Recently my temperature display and cook time appears jittery. I’ve re-installed the app and this still occurs. Here is a screen capture of the problem I’ve attached an Animated Gif of the problem. --- ## [Timer Confusing or Broken?](https://community.anovaculinary.com/t/timer-confusing-or-broken/13044)
**Author:** [@phinneous](https://community.anovaculinary.com/u/phinneous)\ **Replies:** 5\ **Last updated:** [February 14, 2018, 8:37pm UTC](https://community.anovaculinary.com/t/timer-confusing-or-broken/13044 "2018-02-14T20:37:24Z")
I'm on my second day of using the Wi-Fi version of the device. In both instances I started by using existing recipes from the app. After preheating the timer changed from 90 minutes or 30 minutes to ---. When I look up v… --- ## [Unit just beeps](https://community.anovaculinary.com/t/unit-just-beeps/13068)
**Author:** [@coolpop](https://community.anovaculinary.com/u/coolpop)\ **Replies:** 2\ **Last updated:** [February 13, 2018, 2:11pm UTC](https://community.anovaculinary.com/t/unit-just-beeps/13068 "2018-02-13T14:11:53Z")
Hello Alyssa I have a replacent unit that does not work. When I switch it on and try to use it manually all it does is beep continually The play button stays red and it tells me the water is low (and it is not) or tells … --- ## ["Food is ready" message on phone despite device still having 1,5hrs cooktime](https://community.anovaculinary.com/t/food-is-ready-message-on-phone-despite-device-still-having-1-5hrs-cooktime/11469)
**Author:** [@jvainio](https://community.anovaculinary.com/u/jvainio)\ **Replies:** 18\ **Last updated:** [February 10, 2018, 2:56pm UTC](https://community.anovaculinary.com/t/food-is-ready-message-on-phone-despite-device-still-having-1-5hrs-cooktime/11469 "2018-02-10T14:56:16Z")
Why is this? In the app it says FOOD IS READY. And its not even near ready, if I'd eat it now, I would get a food poisoning. Is the app just buggy or why is this? --- ## [Im looking for the Anova Precision Cooker Pro - 120v does anyone have any information about where they can be orderd or why they are so hard to find?](https://community.anovaculinary.com/t/im-looking-for-the-anova-precision-cooker-pro-120v-does-anyone-have-any-information-about-where-they-can-be-orderd-or-why-they-are-so-hard-to-find/12887)
**Author:** [@Steenturner](https://community.anovaculinary.com/u/Steenturner)\ **Replies:** 7\ **Last updated:** [February 9, 2018, 11:36pm UTC](https://community.anovaculinary.com/t/im-looking-for-the-anova-precision-cooker-pro-120v-does-anyone-have-any-information-about-where-they-can-be-orderd-or-why-they-are-so-hard-to-find/12887 "2018-02-09T23:36:28Z")
\[image\] --- ## [Timer Keeps Stopping](https://community.anovaculinary.com/t/timer-keeps-stopping/12756)
**Author:** [@Don\_McLear](https://community.anovaculinary.com/u/Don_McLear)\ **Replies:** 2\ **Last updated:** [January 31, 2018, 9:40pm UTC](https://community.anovaculinary.com/t/timer-keeps-stopping/12756 "2018-01-31T21:40:11Z")
Loving my new device but the iPhone application sucks!!!!! I setup a cook for say a London Broil, 133 degrees for about 12 hours. Temp works fine and the timer sets and the cooking starts after preheating. Ten minutes la… --- ## [Maintaining Temperature](https://community.anovaculinary.com/t/maintaining-temperature/12834)
**Author:** [@jshively17](https://community.anovaculinary.com/u/jshively17)\ **Replies:** 5\ **Last updated:** [January 31, 2018, 5:54am UTC](https://community.anovaculinary.com/t/maintaining-temperature/12834 "2018-01-31T05:54:31Z")
We use our Anova in a metal pot, insulated in a styrofoam case, and we can't seem to gain and even losing temperature. We heat the water, place the food into the pot, may lose some temperature, but never gain it again. F… --- ## [How does the water flow?](https://community.anovaculinary.com/t/how-does-the-water-flow/12836)
**Author:** [@Danny\_Gelman](https://community.anovaculinary.com/u/Danny_Gelman)\ **Replies:** 3\ **Last updated:** [January 30, 2018, 3:38am UTC](https://community.anovaculinary.com/t/how-does-the-water-flow/12836 "2018-01-30T03:38:55Z")
I had a disaster occur today. There was a leak in the bag and a lot of grime and disgusting material from the steak flowed on top of the bath and I came home to a bubble bath. After cleaning it all up and testing to m… --- ## [Share favorite recipes from iPad to iPhone?](https://community.anovaculinary.com/t/share-favorite-recipes-from-ipad-to-iphone/12805)
**Author:** [@CMHW](https://community.anovaculinary.com/u/CMHW)\ **Replies:** 1\ **Last updated:** [January 29, 2018, 9:37pm UTC](https://community.anovaculinary.com/t/share-favorite-recipes-from-ipad-to-iphone/12805 "2018-01-29T21:37:23Z")
I use my iPhone as my preferred device for my Anova Wifi, bit I use my Anova App on my iPad as well to search recipes. When I save recipes on the iPad I would like to have them on my iPhone as well. How can I save recipe… --- ## [Possibly damaged US Anova](https://community.anovaculinary.com/t/possibly-damaged-us-anova/12767)
**Author:** [@Pawian](https://community.anovaculinary.com/u/Pawian)\ **Replies:** 5\ **Last updated:** [January 26, 2018, 4:16pm UTC](https://community.anovaculinary.com/t/possibly-damaged-us-anova/12767 "2018-01-26T16:16:45Z")
Hello, I'm in a slightly tricky situation and was wondering if anyone can offer me any advice/help. A few weeks ago I was gifted a brand new Anova(WIFI model) from my mother-in-law. I live in the UK and the machine was … --- ## [Connect to Unsecured WiFi Network](https://community.anovaculinary.com/t/connect-to-unsecured-wifi-network/12734)
**Author:** [@kinzr13](https://community.anovaculinary.com/u/kinzr13)\ **Replies:** 6\ **Last updated:** [January 25, 2018, 4:43pm UTC](https://community.anovaculinary.com/t/connect-to-unsecured-wifi-network/12734 "2018-01-25T16:43:24Z")
I just setup my second Precision Cooker after returning my first a couple months ago (long story). I deleted and re-downloaded the app to get it to go through the setup process, and when I got to the WiFi setup, I got s… --- ## [Manual Usage Instructios?](https://community.anovaculinary.com/t/manual-usage-instructios/12705)
**Author:** [@wchettel](https://community.anovaculinary.com/u/wchettel)\ **Replies:** 10\ **Last updated:** [January 24, 2018, 9:20pm UTC](https://community.anovaculinary.com/t/manual-usage-instructios/12705 "2018-01-24T21:20:19Z")
Where do I find instructions on how to use my Anova (Bluetooth) manually without the phone app? --- ## [Are you serious about your product?](https://community.anovaculinary.com/t/are-you-serious-about-your-product/12640)
**Author:** [@Kenneth](https://community.anovaculinary.com/u/Kenneth)\ **Replies:** 4\ **Last updated:** [January 24, 2018, 2:38pm UTC](https://community.anovaculinary.com/t/are-you-serious-about-your-product/12640 "2018-01-24T14:38:20Z")
Hi, I've had my Anova device for a month now, and I'm very happy with the APC itself. What bothers me a bit is the lack of features in the app. The app, honestly, feels like it's still in a beta mode (and I'm talking a… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=18) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=20)