# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=20 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 21 --- ## [App remaining time / timer - bug report](https://community.anovaculinary.com/t/app-remaining-time-timer-bug-report/7733)
**Author:** [@anon70994461](https://community.anovaculinary.com/u/anon70994461)\ **Replies:** 11\ **Last updated:** [January 23, 2018, 6:42pm UTC](https://community.anovaculinary.com/t/app-remaining-time-timer-bug-report/7733 "2018-01-23T18:42:51Z")
I setup my APC WiFi to do a 24 hour cook. When I connect to the app again it recognises that it is now cooking and displays the correct temperature it is running at but it doesn't show how much time is left and the time… --- ## [Support up and disappeared](https://community.anovaculinary.com/t/support-up-and-disappeared/12685)
**Author:** [@jeeden](https://community.anovaculinary.com/u/jeeden)\ **Replies:** 7\ **Last updated:** [January 22, 2018, 10:24pm UTC](https://community.anovaculinary.com/t/support-up-and-disappeared/12685 "2018-01-22T22:24:56Z")
Love my anova cooker, but had the smell issue others have had. I'm not really sensitive to that stuff like others but it really did smell. Instead of returning for exchange to Amazon I contacted anova. Sure wish I didn't… --- ## [Help: Evaporated Water Issue](https://community.anovaculinary.com/t/help-evaporated-water-issue/12620)
**Author:** [@Benton](https://community.anovaculinary.com/u/Benton)\ **Replies:** 7\ **Last updated:** [January 20, 2018, 1:56am UTC](https://community.anovaculinary.com/t/help-evaporated-water-issue/12620 "2018-01-20T01:56:46Z")
So first time using Anova I am doing a 24 hour short rib at 180 degrees. Started at 6pm yesterday and it went throughout the night and was going when I left at 8am today. Like an idiot I didnt check the water level befor… --- ## [Loud buzzing noise from top of head](https://community.anovaculinary.com/t/loud-buzzing-noise-from-top-of-head/12596)
**Author:** [@frogtoz](https://community.anovaculinary.com/u/frogtoz)\ **Replies:** 1\ **Last updated:** [January 18, 2018, 9:21pm UTC](https://community.anovaculinary.com/t/loud-buzzing-noise-from-top-of-head/12596 "2018-01-18T21:21:12Z")
Please respond to my message, I have called and left message with customer support but no response as of yet. I baught my boyfriend the Anova with WiFi and Bluetooth and he went to go use it today but There is a loud hum… --- ## [App Requests: Notification-area timer/temp status + steak thickness](https://community.anovaculinary.com/t/app-requests-notification-area-timer-temp-status-steak-thickness/12552)
**Author:** [@Kenneth](https://community.anovaculinary.com/u/Kenneth)\ **Replies:** 6\ **Last updated:** [January 17, 2018, 12:04pm UTC](https://community.anovaculinary.com/t/app-requests-notification-area-timer-temp-status-steak-thickness/12552 "2018-01-17T12:04:14Z")
Hi, I've had my Anova now for a few weeks, and already used it a lot. But one feature I really wish I could get, was some kind of "quick peek" feature, where I can see the current temperature and timer when I swipe dow… --- ## [Cooker broke on third use. Vulnerable to STEAM!!!!!](https://community.anovaculinary.com/t/cooker-broke-on-third-use-vulnerable-to-steam/12212)
**Author:** [@Gavin\_Brockis](https://community.anovaculinary.com/u/Gavin_Brockis)\ **Replies:** 5\ **Last updated:** [January 16, 2018, 10:54pm UTC](https://community.anovaculinary.com/t/cooker-broke-on-third-use-vulnerable-to-steam/12212 "2018-01-16T22:54:36Z")
After two successful low temperature cooks (around 55C) I tried sous vide carrots, using Anova's own recipe. Bad idea. After half an hour at 84 degrees (a bit steamy) Anova started beeping constantly, and then the temper… --- ## [Anova WiFi with 3rd party controller support?](https://community.anovaculinary.com/t/anova-wifi-with-3rd-party-controller-support/594)
**Author:** [@jfrei](https://community.anovaculinary.com/u/jfrei)\ **Replies:** 8\ **Last updated:** [January 16, 2018, 8:53pm UTC](https://community.anovaculinary.com/t/anova-wifi-with-3rd-party-controller-support/594 "2018-01-16T20:53:37Z")
Any word so far on whether the Anova WiFi will have an accessible API to support 3rd party apps as controllers like the BLE version does? --- ## [1st Gen Anova - Faulty First Use System Error](https://community.anovaculinary.com/t/1st-gen-anova-faulty-first-use-system-error/12524)
**Author:** [@Jackie414](https://community.anovaculinary.com/u/Jackie414)\ **Replies:** 1\ **Last updated:** [January 15, 2018, 6:32pm UTC](https://community.anovaculinary.com/t/1st-gen-anova-faulty-first-use-system-error/12524 "2018-01-15T18:32:45Z")
My MIL gifted me one for my birthday in 2016 but I was pregnant at the time with non stop morning sickness... So food was the last thing on my mind. I finally got the Anova out today thinking I'd make some garlic butter … --- ## [Wifi Refuses To Connect](https://community.anovaculinary.com/t/wifi-refuses-to-connect/9596)
**Author:** [@Lucky](https://community.anovaculinary.com/u/Lucky)\ **Replies:** 13\ **Last updated:** [January 15, 2018, 4:49pm UTC](https://community.anovaculinary.com/t/wifi-refuses-to-connect/9596 "2018-01-15T16:49:17Z")
Trying to connect the ANOVA Precision Cooker to Wifi, but it's still not working. Support doesn't seem to be there and calling in just gets an machine that your unavailable. Device is plugged in and connected via bluet… --- ## [Video: Setting the Timer / Temperature](https://community.anovaculinary.com/t/video-setting-the-timer-temperature/247)
**Author:** [@Michael](https://community.anovaculinary.com/u/Michael)\ **Replies:** 19\ **Last updated:** [January 15, 2018, 9:26am UTC](https://community.anovaculinary.com/t/video-setting-the-timer-temperature/247 "2018-01-15T09:26:16Z")
Here is a quick video to reference if you have run into issues setting the timer and keeping the temperature set in F. Setting the timer/temp --- ## [Erratic Beeping and Flashing Bluetooth](https://community.anovaculinary.com/t/erratic-beeping-and-flashing-bluetooth/249)
**Author:** [@Seren](https://community.anovaculinary.com/u/Seren)\ **Replies:** 5\ **Last updated:** [January 12, 2018, 5:28pm UTC](https://community.anovaculinary.com/t/erratic-beeping-and-flashing-bluetooth/249 "2018-01-12T17:28:53Z")
Tried to do a 24hour short rib at 85C and around 13hours in the problem started. Since then anytime I plug in the circulator the problem repeats within a few minutes even at low temperatures. Has this happened to anyone … --- ## [Precision Cooker WI-FI connection issues](https://community.anovaculinary.com/t/precision-cooker-wi-fi-connection-issues/792)
**Author:** [@Bill](https://community.anovaculinary.com/u/Bill)\ **Replies:** 97\ **Last updated:** [January 12, 2018, 8:15am UTC](https://community.anovaculinary.com/t/precision-cooker-wi-fi-connection-issues/792 "2018-01-12T08:15:41Z")
Hi All, I wanted to briefly touch base that we’re aware of an ongoing issue affecting some WI-FI cookers.We’re doing our best to get this resolved ASAP. As soon as I have updates I’ll be updating this main post. /edit 1… --- ## [Help: tried everything, wifi app won't connect the cooker to wifi](https://community.anovaculinary.com/t/help-tried-everything-wifi-app-wont-connect-the-cooker-to-wifi/662)
**Author:** [@E\_r\_i\_c](https://community.anovaculinary.com/u/E_r_i_c)\ **Replies:** 14\ **Last updated:** [January 11, 2018, 3:44am UTC](https://community.anovaculinary.com/t/help-tried-everything-wifi-app-wont-connect-the-cooker-to-wifi/662 "2018-01-11T03:44:53Z")
I've tried every possible suggested trick for getting this wifi app to work, and nothing works =( I am using the latest version (as of 12/4/2015) of the iOS wifi app (not the BT app), and I can connect to the cooker via … --- ## [Why can we not use deionized water?](https://community.anovaculinary.com/t/why-can-we-not-use-deionized-water/183)
**Author:** [@\_simonyang](https://community.anovaculinary.com/u/_simonyang)\ **Replies:** 7\ **Last updated:** [January 9, 2018, 11:22pm UTC](https://community.anovaculinary.com/t/why-can-we-not-use-deionized-water/183 "2018-01-09T23:22:43Z")
I just received my Anova immersion circulator, and was looking at the manual and it mentioned to not use deionized water. Why is that? I tried looking on Google and could not find any relevant information. Thanks! --- ## [Request: Display if unit is connected via Blutooth or Wifi](https://community.anovaculinary.com/t/request-display-if-unit-is-connected-via-blutooth-or-wifi/12173)
**Author:** [@BobRoss](https://community.anovaculinary.com/u/BobRoss)\ **Replies:** 6\ **Last updated:** [January 8, 2018, 5:29pm UTC](https://community.anovaculinary.com/t/request-display-if-unit-is-connected-via-blutooth-or-wifi/12173 "2018-01-08T17:29:59Z")
It would be helpful if there was an indication in the app or on the unit itself if the connection was using Bluetooth or the WiFi. I have other app controlled devices in my house so I always have Bluetooth turned on.… --- ## [Bluetooth cooker application timer](https://community.anovaculinary.com/t/bluetooth-cooker-application-timer/10432)
**Author:** [@alefalef](https://community.anovaculinary.com/u/alefalef)\ **Replies:** 14\ **Last updated:** [January 7, 2018, 11:39pm UTC](https://community.anovaculinary.com/t/bluetooth-cooker-application-timer/10432 "2018-01-07T23:39:56Z")
Just got my new cooker, works great, but one thing is annoying - once my phone goes sleep, after that opening the anova app it reconnects to the cooker, showing correct temperature, but the timer in application is 00:00,… --- ## [Constant Beeping](https://community.anovaculinary.com/t/constant-beeping/315)
**Author:** [@Candice](https://community.anovaculinary.com/u/Candice)\ **Replies:** 3\ **Last updated:** [January 7, 2018, 11:17pm UTC](https://community.anovaculinary.com/t/constant-beeping/315 "2018-01-07T23:17:33Z")
Using my Anova V2 for the first time. Is the unit supposed to constantly beep while cooking? It beeps 3 times every 15-30 seconds. Beeping started from the get go. Water level is not low. Please advise. Dumb quest… --- ## [water level](https://community.anovaculinary.com/t/water-level/12118)
**Author:** [@rckprt](https://community.anovaculinary.com/u/rckprt)\ **Replies:** 5\ **Last updated:** [January 7, 2018, 6:38pm UTC](https://community.anovaculinary.com/t/water-level/12118 "2018-01-07T18:38:08Z")
i everyone im new at this and have a ? what do you do when the water level gets low and how to you refill during cooking thanks rckprt --- ## [Timer resets when lose WiFi conectivity, even for a second.](https://community.anovaculinary.com/t/timer-resets-when-lose-wifi-conectivity-even-for-a-second/12145)
**Author:** [@BobRoss](https://community.anovaculinary.com/u/BobRoss)\ **Replies:** 1\ **Last updated:** [January 5, 2018, 11:54am UTC](https://community.anovaculinary.com/t/timer-resets-when-lose-wifi-conectivity-even-for-a-second/12145 "2018-01-05T11:54:24Z")
Every time my Android phone or Anova loses WiFi or hops across an AP, the timer resets. This makes the app almost useless. I have an access point in my house to extend the WiFi and when my phone hops across it loses co… --- ## [No action from my anova :(](https://community.anovaculinary.com/t/no-action-from-my-anova/12136)
**Author:** [@NikBrass](https://community.anovaculinary.com/u/NikBrass)\ **Replies:** 7\ **Last updated:** [January 5, 2018, 12:15am UTC](https://community.anovaculinary.com/t/no-action-from-my-anova/12136 "2018-01-05T00:15:38Z")
Got an Anova as a gift over the holidays. Was super excited to try it out. Filled a pot with water Affixed the clamp to the pot Placed the Anova in the clamp and tightened Plugged into the wall outlet... and... Not… --- ## [Pop Sound and Burning Smell](https://community.anovaculinary.com/t/pop-sound-and-burning-smell/11823)
**Author:** [@xrxrxr](https://community.anovaculinary.com/u/xrxrxr)\ **Replies:** 2\ **Last updated:** [December 29, 2017, 2:54pm UTC](https://community.anovaculinary.com/t/pop-sound-and-burning-smell/11823 "2017-12-29T14:54:21Z")
Hi all, I bought a new sous vide and I was trying it out for the first time in a pot, when about 1 -2 minutes into turning it on at 160F, there was a pop sound and a burning smell. I immediately turned it off and removed… --- ## [Anova App Suggestions](https://community.anovaculinary.com/t/anova-app-suggestions/4319)
**Author:** [@Ember](https://community.anovaculinary.com/u/Ember)\ **Replies:** 19\ **Last updated:** [December 28, 2017, 11:17am UTC](https://community.anovaculinary.com/t/anova-app-suggestions/4319 "2017-12-28T11:17:16Z")
Thought it was worth setting up a thread to collect suggestions for updates and improvements to the Anova App in a single place. I did have a look around for such a thread, but the only feedback thread was ancient with l… --- ## [Bought from Amazon and Shipped to Singapore](https://community.anovaculinary.com/t/bought-from-amazon-and-shipped-to-singapore/11499)
**Author:** [@Melvin\_Tan](https://community.anovaculinary.com/u/Melvin_Tan)\ **Replies:** 10\ **Last updated:** [December 26, 2017, 4:52pm UTC](https://community.anovaculinary.com/t/bought-from-amazon-and-shipped-to-singapore/11499 "2017-12-26T16:52:07Z")
Bought my Anova and delivered 2 weeks ago. Tried today with half boiled eggs. Set 145 F at 45mins. At 135F, there was a beep sound and the display went off with smoke emitting from the device The display panel went off… --- ## [Android Wear](https://community.anovaculinary.com/t/android-wear/11497)
**Author:** [@davidSATX](https://community.anovaculinary.com/u/davidSATX)\ **Replies:** 0\ **Last updated:** [December 25, 2017, 6:12am UTC](https://community.anovaculinary.com/t/android-wear/11497 "2017-12-25T06:12:52Z")
Are there any plans for android wear notifications in the Anova app? I work in a customer facing job and to have a customer see you on your phone is strictly forbidden, but, I can look at my smart watch notifications. If… --- ## [Temp and duration](https://community.anovaculinary.com/t/temp-and-duration/11437)
**Author:** [@Sorel](https://community.anovaculinary.com/u/Sorel)\ **Replies:** 4\ **Last updated:** [December 24, 2017, 12:21am UTC](https://community.anovaculinary.com/t/temp-and-duration/11437 "2017-12-24T00:21:20Z")
Hey guys! Need some help in cook --- ## [Temperatures don't show on head of device](https://community.anovaculinary.com/t/temperatures-dont-show-on-head-of-device/11230)
**Author:** [@melkope](https://community.anovaculinary.com/u/melkope)\ **Replies:** 6\ **Last updated:** [December 21, 2017, 5:44pm UTC](https://community.anovaculinary.com/t/temperatures-dont-show-on-head-of-device/11230 "2017-12-21T17:44:00Z")
I just got my Anova and when I first plugged it in, it turned on and showed actual and target temps and heated the water. I wasn't quite ready to begin cooking so I turned it off, Now, the blue temperature wheel lights u… --- ## [New device, crazy beeping](https://community.anovaculinary.com/t/new-device-crazy-beeping/11320)
**Author:** [@JordanH](https://community.anovaculinary.com/u/JordanH)\ **Replies:** 14\ **Last updated:** [December 20, 2017, 3:58pm UTC](https://community.anovaculinary.com/t/new-device-crazy-beeping/11320 "2017-12-20T15:58:08Z")
Hi all, Both of my devices are struggling to reach temperatures over 183F (needed for veggies). The devices seem to reach the target (or close to it) then wildly fluctuate before beeping like crazy and disabling themsel… --- ## [wi-fi connection](https://community.anovaculinary.com/t/wi-fi-connection/11262)
**Author:** [@mikeinfsr](https://community.anovaculinary.com/u/mikeinfsr)\ **Replies:** 3\ **Last updated:** [December 20, 2017, 12:08pm UTC](https://community.anovaculinary.com/t/wi-fi-connection/11262 "2017-12-20T12:08:07Z")
I recently upgraded my wifi from a dsl connection to a faster connection (AT&T U-verse) thru earthlink isp. and cannot reconnect my unit --- ## [Beeping, unstable temperature](https://community.anovaculinary.com/t/beeping-unstable-temperature/137)
**Author:** [@elverket](https://community.anovaculinary.com/u/elverket)\ **Replies:** 6\ **Last updated:** [December 19, 2017, 4:27pm UTC](https://community.anovaculinary.com/t/beeping-unstable-temperature/137 "2017-12-19T16:27:41Z")
Hi! Received my 220v precision cooker on tuesday, and I'm struggling to get it to work properly. When I set it to e.g. 65C, it keeps going up and down between approx. 67 and 63, and it beeps every time it reaches 65 agai… --- ## [Unable to log in to iPhone app after restoring iphone](https://community.anovaculinary.com/t/unable-to-log-in-to-iphone-app-after-restoring-iphone/11166)
**Author:** [@MrTimmy](https://community.anovaculinary.com/u/MrTimmy)\ **Replies:** 1\ **Last updated:** [December 14, 2017, 7:02pm UTC](https://community.anovaculinary.com/t/unable-to-log-in-to-iphone-app-after-restoring-iphone/11166 "2017-12-14T19:02:53Z")
Today I had to restore my iPhone as NEW so ALL apps needed to be downloaded again and re-installed. The ANOVA iOS app paired with my ANOVA wifi unit via Blu-tooth but will NOT allow me to log-in to my Anova account that'… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=19) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=21)