# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=23 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 24 --- ## [What happened to the "Precision Cooker SDK" discussion?](https://community.anovaculinary.com/t/what-happened-to-the-precision-cooker-sdk-discussion/429)
**Author:** [@Jonas](https://community.anovaculinary.com/u/Jonas)\ **Replies:** 10\ **Last updated:** [July 20, 2017, 10:05pm UTC](https://community.anovaculinary.com/t/what-happened-to-the-precision-cooker-sdk-discussion/429 "2017-07-20T22:05:12Z")
I am periodically checking in to see if there is any development going on in new apps and etc. Especially whether @adnewman has made any progress to his computer relayed interface. But now the discussion for this is gone… --- ## [Has anyone been able to resolve the Grinding/Rattling Issue?](https://community.anovaculinary.com/t/has-anyone-been-able-to-resolve-the-grinding-rattling-issue/8144)
**Author:** [@organicabstraction](https://community.anovaculinary.com/u/organicabstraction)\ **Replies:** 1\ **Last updated:** [July 12, 2017, 10:26pm UTC](https://community.anovaculinary.com/t/has-anyone-been-able-to-resolve-the-grinding-rattling-issue/8144 "2017-07-12T22:26:51Z")
I purchased an Anova One about 2 years ago and it've used it maybe 10 times over that time period. Recently the propeller shaft has become misaligned, causing it to brush up against the plastic endcap on the device, this… --- ## [Duck confit](https://community.anovaculinary.com/t/duck-confit/8124)
**Author:** [@David1lewis](https://community.anovaculinary.com/u/David1lewis)\ **Replies:** 8\ **Last updated:** [July 10, 2017, 8:44pm UTC](https://community.anovaculinary.com/t/duck-confit/8124 "2017-07-10T20:44:03Z")
Making duck confit with my anova. The recipe time length is 12 hours. When I placed the duck in the water the temp red 170F - I wake up and is reading 97F and it isn't going up. Is it on some cycle and will go back up?… --- ## [Suddenly shut off](https://community.anovaculinary.com/t/suddenly-shut-off/8122)
**Author:** [@mconroy](https://community.anovaculinary.com/u/mconroy)\ **Replies:** 1\ **Last updated:** [July 10, 2017, 3:31pm UTC](https://community.anovaculinary.com/t/suddenly-shut-off/8122 "2017-07-10T15:31:01Z")
Im new to the site but have been using the Anova for a while now. I was just preheating to 150F then the Anova shut off randomly and will not turn back on. I have tried other outlets that are verified to be working and s… --- ## [Recipe Star Rating](https://community.anovaculinary.com/t/recipe-star-rating/8079)
**Author:** [@atrueresistance](https://community.anovaculinary.com/u/atrueresistance)\ **Replies:** 3\ **Last updated:** [July 7, 2017, 9:30pm UTC](https://community.anovaculinary.com/t/recipe-star-rating/8079 "2017-07-07T21:30:53Z")
I was trying to rate some recipes I cooked 1-5 stars, but the system does not seem to accept my rating. Is there something wrong with the system? --- ## [problem with wifi connection](https://community.anovaculinary.com/t/problem-with-wifi-connection/8060)
**Author:** [@galbiaz](https://community.anovaculinary.com/u/galbiaz)\ **Replies:** 4\ **Last updated:** [July 7, 2017, 4:04pm UTC](https://community.anovaculinary.com/t/problem-with-wifi-connection/8060 "2017-07-07T16:04:37Z")
hello my anova is arrived but i have problem with connection wifi. how can i resolve? please --- ## [Helping to choose](https://community.anovaculinary.com/t/helping-to-choose/8010)
**Author:** [@kwpap7](https://community.anovaculinary.com/u/kwpap7)\ **Replies:** 4\ **Last updated:** [July 4, 2017, 2:50pm UTC](https://community.anovaculinary.com/t/helping-to-choose/8010 "2017-07-04T14:50:55Z")
Thank you very much Alissa There is some question i want to do 1st of all sorry about my english iam watching about 3 months the anova culinary from facebook and iam ready to order a unit. BUT now iam watching the NAN… --- ## [Anova Cooker malfuncioning](https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973)
**Author:** [@tim2](https://community.anovaculinary.com/u/tim2)\ **Replies:** 4\ **Last updated:** [June 30, 2017, 9:35pm UTC](https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973 "2017-06-30T21:35:01Z")
My cooker shows -25 c when I put it in the water and jumps from -25 c to -0.3 c and various temperatures in between. Anyone else has this problem too? --- ## [UWP Windows App](https://community.anovaculinary.com/t/uwp-windows-app/7339)
**Author:** [@timba1210](https://community.anovaculinary.com/u/timba1210)\ **Replies:** 1\ **Last updated:** [June 27, 2017, 4:17am UTC](https://community.anovaculinary.com/t/uwp-windows-app/7339 "2017-06-27T04:17:03Z")
In case the request has not been made yet, or just not articulated in this way, I request that Anova develop a Universal Windows Platform app for the new unified Microsoft platforms (Win10/Xbox/etc.). Thanks. --- ## [Anova does not heat water](https://community.anovaculinary.com/t/anova-does-not-heat-water/5563)
**Author:** [@ShaneInDenver](https://community.anovaculinary.com/u/ShaneInDenver)\ **Replies:** 1\ **Last updated:** [June 27, 2017, 4:09am UTC](https://community.anovaculinary.com/t/anova-does-not-heat-water/5563 "2017-06-27T04:09:38Z")
My Anova does not heat water. The water coming out of my tap is 112 degrees and my Anova never makes the water any hotter than what is coming out of the tap. I believe the heating element in my unit is not working proper… --- ## [save recipes from Anova culinary site](https://community.anovaculinary.com/t/save-recipes-from-anova-culinary-site/7139)
**Author:** [@goldenink](https://community.anovaculinary.com/u/goldenink)\ **Replies:** 5\ **Last updated:** [June 27, 2017, 4:04am UTC](https://community.anovaculinary.com/t/save-recipes-from-anova-culinary-site/7139 "2017-06-27T04:04:29Z")
Is there any way to save recipes other than bookmarking the page? I see the question was asked 1 year ago with no answers. Really, nothing? --- ## [Anova One restarting itself every few minutes](https://community.anovaculinary.com/t/anova-one-restarting-itself-every-few-minutes/170)
**Author:** [@JesseG](https://community.anovaculinary.com/u/JesseG)\ **Replies:** 3\ **Last updated:** [December 10, 2014, 4:09pm UTC](https://community.anovaculinary.com/t/anova-one-restarting-itself-every-few-minutes/170 "2014-12-10T16:09:22Z")
Hello, I have had my Anova One since early February, and in the last several weeks it has started to randomly restart itself during use. This happens regardless of the outlet it is connected to. The screen goes black, t… --- ## [Another heating unit failure](https://community.anovaculinary.com/t/another-heating-unit-failure/350)
**Author:** [@clintfix](https://community.anovaculinary.com/u/clintfix)\ **Replies:** 3\ **Last updated:** [February 17, 2015, 11:33pm UTC](https://community.anovaculinary.com/t/another-heating-unit-failure/350 "2015-02-17T23:33:29Z")
The heating element in my Anova went out after very little overall use. I'm pretty frustrated as I had a big dinner planned tonight and it failed to work. I checked the fuse. It's fine. Sidenote: if you say that an ex… --- ## [Newbie Questions About my Set-up](https://community.anovaculinary.com/t/newbie-questions-about-my-set-up/7662)
**Author:** [@pegmo](https://community.anovaculinary.com/u/pegmo)\ **Replies:** 6\ **Last updated:** [June 21, 2017, 7:52pm UTC](https://community.anovaculinary.com/t/newbie-questions-about-my-set-up/7662 "2017-06-21T19:52:50Z")
I'm a newbie, but so far have successfully cooked my first dinner -- pork loin was fabulous! I've done a lot of online reading so far and have only come across one brief mention (somewhere) of adding insulation to your … --- ## [DHL have no record of picking up my order?](https://community.anovaculinary.com/t/dhl-have-no-record-of-picking-up-my-order/3387)
**Author:** [@cole73](https://community.anovaculinary.com/u/cole73)\ **Replies:** 0\ **Last updated:** [December 23, 2016, 3:19pm UTC](https://community.anovaculinary.com/t/dhl-have-no-record-of-picking-up-my-order/3387 "2016-12-23T15:19:59Z")
Hi Anova, could you have a look at my order please i have a couple of emails that say the delivery has been upgraded (DHL before 12) and an email that says it was shipped on the 22nd but according to the courier they h… --- ## [Beeping/Light Flashing/ Can't lower temperature](https://community.anovaculinary.com/t/beeping-light-flashing-cant-lower-temperature/251)
**Author:** [@Seren](https://community.anovaculinary.com/u/Seren)\ **Replies:** 0\ **Last updated:** [January 2, 2015, 7:09pm UTC](https://community.anovaculinary.com/t/beeping-light-flashing-cant-lower-temperature/251 "2015-01-02T19:09:48Z")
Beeping starts within a minute or two of plugging in the circulator. Scroll wheel won't lower temperature. Bluetooth is flashing. --- ## [Developer unit vs. final production - what's the difference?](https://community.anovaculinary.com/t/developer-unit-vs-final-production-whats-the-difference/163)
**Author:** [@aransford](https://community.anovaculinary.com/u/aransford)\ **Replies:** 0\ **Last updated:** [December 6, 2014, 3:26am UTC](https://community.anovaculinary.com/t/developer-unit-vs-final-production-whats-the-difference/163 "2014-12-06T03:26:11Z")
Any hardware (or software) differences in the two units? For example, something that got "tweaked" for the final production unit but is not on the hacker special version? Thanks. --- ## [Shipping](https://community.anovaculinary.com/t/shipping/71)
**Author:** [@gilius](https://community.anovaculinary.com/u/gilius)\ **Replies:** 0\ **Last updated:** [October 24, 2014, 11:20am UTC](https://community.anovaculinary.com/t/shipping/71 "2014-10-24T11:20:44Z")
I think its time for some updates regarding shipping times and procedures. There is a big demand for information. BR /g --- ## [Touch Screen Replacement?](https://community.anovaculinary.com/t/touch-screen-replacement/55)
**Author:** [@Rachael](https://community.anovaculinary.com/u/Rachael)\ **Replies:** 0\ **Last updated:** [October 8, 2014, 6:03am UTC](https://community.anovaculinary.com/t/touch-screen-replacement/55 "2014-10-08T06:03:43Z")
How do I get my touch screen replaced? It cracked and I was told I could get it replaced plus an overall tune-up for $35.00. When I asked where to ship and how to pay I haven't gotten an answer. I've written many times o… --- ## [Stainless Steel Grade?](https://community.anovaculinary.com/t/stainless-steel-grade/521)
**Author:** [@AngelArs](https://community.anovaculinary.com/u/AngelArs)\ **Replies:** 0\ **Last updated:** [June 17, 2015, 4:32pm UTC](https://community.anovaculinary.com/t/stainless-steel-grade/521 "2015-06-17T16:32:26Z")
Read there was some rust issues on some of the models. What grade of Stainless Steel is used on the Precision model? --- ## [Plug](https://community.anovaculinary.com/t/plug/700)
**Author:** [@Penangbibik](https://community.anovaculinary.com/u/Penangbibik)\ **Replies:** 0\ **Last updated:** [January 16, 2016, 8:20am UTC](https://community.anovaculinary.com/t/plug/700 "2016-01-16T08:20:57Z")
which type of plug i need to get? staying in singapore --- ## [Discount code?](https://community.anovaculinary.com/t/discount-code/701)
**Author:** [@Et\_Choryl](https://community.anovaculinary.com/u/Et_Choryl)\ **Replies:** 0\ **Last updated:** [January 16, 2016, 5:43pm UTC](https://community.anovaculinary.com/t/discount-code/701 "2016-01-16T17:43:19Z")
Is there a daily discount code still being posted please? And if so at what time ? Thanks !! I'm looking at getting the international unit --- ## [Printable Product Insert (pdf) Unofficial](https://community.anovaculinary.com/t/printable-product-insert-pdf-unofficial/220)
**Author:** [@sousevide](https://community.anovaculinary.com/u/sousevide)\ **Replies:** 0\ **Last updated:** [December 22, 2014, 7:38pm UTC](https://community.anovaculinary.com/t/printable-product-insert-pdf-unofficial/220 "2014-12-22T19:38:34Z")
I am giving a precision cooker as a gift but we have no printed manuals. The PDF manual is impractical to print and the design does not impress, so I put together this printable insert. It is designed to be a 2-sided s… --- ## [My EU wifi preorder arrival](https://community.anovaculinary.com/t/my-eu-wifi-preorder-arrival/619)
**Author:** [@Osvaldo](https://community.anovaculinary.com/u/Osvaldo)\ **Replies:** 0\ **Last updated:** [October 29, 2015, 1:57pm UTC](https://community.anovaculinary.com/t/my-eu-wifi-preorder-arrival/619 "2015-10-29T13:57:20Z")
Hi, I pre-ordered my anova wifi in the beginning of september, so not too late from the start of the pre-order periode, after a long talk with Angela on the website, I was told my order would ship mid oktober... I unders… --- ## [Current leakage](https://community.anovaculinary.com/t/current-leakage/4378)
**Author:** [@hytsui](https://community.anovaculinary.com/u/hytsui)\ **Replies:** 5\ **Last updated:** [June 19, 2017, 3:53pm UTC](https://community.anovaculinary.com/t/current-leakage/4378 "2017-06-19T15:53:06Z")
I received a new precision cooker and installed to a metal pot. If I didn't wear shoes and touched the metal body(pot) during operation, I felt electricity. If I worn shoes, I didn't feel electricity when I touched the p… --- ## [Cracked Granite?](https://community.anovaculinary.com/t/cracked-granite/5124)
**Author:** [@chief113](https://community.anovaculinary.com/u/chief113)\ **Replies:** 12\ **Last updated:** [June 19, 2017, 1:10am UTC](https://community.anovaculinary.com/t/cracked-granite/5124 "2017-06-19T01:10:57Z")
I just got my Anova. I just wanted to ask if anyone else has had this happen. First thing I cooked was pickles. Temp was set to 190F, and I had the water in a stock pot. It was going along, and all the sudden I hear … --- ## [Openhab integration](https://community.anovaculinary.com/t/openhab-integration/5766)
**Author:** [@pauxus](https://community.anovaculinary.com/u/pauxus)\ **Replies:** 1\ **Last updated:** [June 18, 2017, 1:10am UTC](https://community.anovaculinary.com/t/openhab-integration/5766 "2017-06-18T01:10:41Z")
Hi there! I would very much like to integrate my Anova Wifi into my existing Openhab2 installation, which would be a lot more efficient and give more options than using the new Ifttt integration. I could neatly solve… --- ## [Will new app work with APC wifi](https://community.anovaculinary.com/t/will-new-app-work-with-apc-wifi/7644)
**Author:** [@paul\_sep](https://community.anovaculinary.com/u/paul_sep)\ **Replies:** 3\ **Last updated:** [June 17, 2017, 3:17pm UTC](https://community.anovaculinary.com/t/will-new-app-work-with-apc-wifi/7644 "2017-06-17T15:17:08Z")
I reading about the new Nano, it seems that the app is now set for multi step cooking. Will this app work with the APC wifi or will you be updating the app for that? --- ## [Wifi or Bluetooth](https://community.anovaculinary.com/t/wifi-or-bluetooth/7590)
**Author:** [@LizaQ](https://community.anovaculinary.com/u/LizaQ)\ **Replies:** 4\ **Last updated:** [June 14, 2017, 6:34pm UTC](https://community.anovaculinary.com/t/wifi-or-bluetooth/7590 "2017-06-14T18:34:01Z")
Hello! I'm about to purchase my first Anova Sous Vide. The site I am led to to order online gives me the choice of bluetooth or wifi. I'm really not sure which one to take. Maybe Bluetooth is more reliable if I am somewh… --- ## [Eero + APC WiFi = Fail](https://community.anovaculinary.com/t/eero-apc-wifi-fail/4681)
**Author:** [@chill](https://community.anovaculinary.com/u/chill)\ **Replies:** 16\ **Last updated:** [June 14, 2017, 6:32pm UTC](https://community.anovaculinary.com/t/eero-apc-wifi-fail/4681 "2017-06-14T18:32:10Z")
Please tell me if I'm hosed or if there is hope for a fix... I'm on day two with my APC Wifi model, and have not been able to get it to connect to my Eero wifi. I assume it's because the app says it want's to use m… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=22) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=24)