# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=24 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 25 --- ## [User Manual](https://community.anovaculinary.com/t/user-manual/7554)
**Author:** [@maquignon](https://community.anovaculinary.com/u/maquignon)\ **Replies:** 2\ **Last updated:** [June 11, 2017, 5:44am UTC](https://community.anovaculinary.com/t/user-manual/7554 "2017-06-11T05:44:57Z")
Where is the \*&^% user manual? Why didn't one come with my product? --- ## [Nano attachment connected permanently to body?](https://community.anovaculinary.com/t/nano-attachment-connected-permanently-to-body/7456)
**Author:** [@Henway](https://community.anovaculinary.com/u/Henway)\ **Replies:** 6\ **Last updated:** [June 10, 2017, 12:03pm UTC](https://community.anovaculinary.com/t/nano-attachment-connected-permanently-to-body/7456 "2017-06-10T12:03:15Z")
I insert my current Anova into a hole I cut (and it fits perfectly) in the top of a cooler. Does the new Nano's attachment area jut out the back of it, and is that entire attachment method removable? I think I saw it is … --- ## [About purchase of Anova Cooker online](https://community.anovaculinary.com/t/about-purchase-of-anova-cooker-online/1203)
**Author:** [@satimis](https://community.anovaculinary.com/u/satimis)\ **Replies:** 6\ **Last updated:** [June 8, 2017, 4:05am UTC](https://community.anovaculinary.com/t/about-purchase-of-anova-cooker-online/1203 "2017-06-08T04:05:23Z")
Hi all, I have no then experience purchasing Anova Cooker online. I have following points expected to clarify; Whether the price offered online includes the delivery charge e.g. if purchased from Hong Kong? If the… --- ## [Repairs for out-of-warranty units?](https://community.anovaculinary.com/t/repairs-for-out-of-warranty-units/5293)
**Author:** [@notmusic](https://community.anovaculinary.com/u/notmusic)\ **Replies:** 4\ **Last updated:** [June 7, 2017, 6:19pm UTC](https://community.anovaculinary.com/t/repairs-for-out-of-warranty-units/5293 "2017-06-07T18:19:18Z")
Bought a unit in November 2015, abruptly stopped working today - had been running for about an hour then suddenly shut off - no heat, no screen, no nothing - and wouldn't come back on. It's past the warranty. Do you offe… --- ## [Why the sales Tax for Australia](https://community.anovaculinary.com/t/why-the-sales-tax-for-australia/7382)
**Author:** [@Tom66](https://community.anovaculinary.com/u/Tom66)\ **Replies:** 1\ **Last updated:** [June 5, 2017, 8:03pm UTC](https://community.anovaculinary.com/t/why-the-sales-tax-for-australia/7382 "2017-06-05T20:03:44Z")
Hi, would like to know why is Anova charging 10%sales Tax for Australian customers. Collection of sales tax or GSTas it is know in Australia is not necessary until the 1 July 2017, as stated by the Finance minister and i… --- ## [Amazon Echo fails using Anova skill](https://community.anovaculinary.com/t/amazon-echo-fails-using-anova-skill/7155)
**Author:** [@MrTimmy](https://community.anovaculinary.com/u/MrTimmy)\ **Replies:** 3\ **Last updated:** [May 27, 2017, 2:48am UTC](https://community.anovaculinary.com/t/amazon-echo-fails-using-anova-skill/7155 "2017-05-27T02:48:07Z")
I have two Amazon Echo devices and they respond differently to the same command to control my Anova. I ask: Alexa, ask Anova what the status is… My Echo responds: Top-Level Internet domain status… It THINKS I said… --- ## [Disaster happened - suddenly full heat and blown circuits](https://community.anovaculinary.com/t/disaster-happened-suddenly-full-heat-and-blown-circuits/7199)
**Author:** [@vrolfsen](https://community.anovaculinary.com/u/vrolfsen)\ **Replies:** 4\ **Last updated:** [May 25, 2017, 8:30pm UTC](https://community.anovaculinary.com/t/disaster-happened-suddenly-full-heat-and-blown-circuits/7199 "2017-05-25T20:30:20Z")
Last weekend I was preparing and cooking for 45 people and when processing 4 kg of roast beef, disaster hit me hard. After about 2 hours, the 220V Precision Cooker boosted to almost boiling, the bags melted and cracked o… --- ## [Multiple uses before dismantling?](https://community.anovaculinary.com/t/multiple-uses-before-dismantling/7203)
**Author:** [@Bbgc](https://community.anovaculinary.com/u/Bbgc)\ **Replies:** 2\ **Last updated:** [May 25, 2017, 6:25pm UTC](https://community.anovaculinary.com/t/multiple-uses-before-dismantling/7203 "2017-05-25T18:25:15Z")
If I use the cooker for breakfast is it ok to leave the mechanism attached and in the water to cook for dinner that night? --- ## [Rubber tip on clamp has split](https://community.anovaculinary.com/t/rubber-tip-on-clamp-has-split/7182)
**Author:** [@Raiden](https://community.anovaculinary.com/u/Raiden)\ **Replies:** 1\ **Last updated:** [May 24, 2017, 4:41pm UTC](https://community.anovaculinary.com/t/rubber-tip-on-clamp-has-split/7182 "2017-05-24T16:41:20Z")
I bought my Anova back in February, and as I was preparing to use it today, I noticed that the rubber tip on the part of the clamp which attaches to the pot, has a big crack in it. I'm a bit worried now that the metal pa… --- ## [Is cavitation from the propeller normal?](https://community.anovaculinary.com/t/is-cavitation-from-the-propeller-normal/7044)
**Author:** [@cookusingwater](https://community.anovaculinary.com/u/cookusingwater)\ **Replies:** 2\ **Last updated:** [May 18, 2017, 11:43am UTC](https://community.anovaculinary.com/t/is-cavitation-from-the-propeller-normal/7044 "2017-05-18T11:43:41Z")
I just received my unit in the mail and test ran it in water. I noticed that there was bubbles generated and may be caused by cavitation from the propellers? I also noticed that there is a louder audible noise as it mi… --- ## [Cant login with desktop?](https://community.anovaculinary.com/t/cant-login-with-desktop/7043)
**Author:** [@cookusingwater](https://community.anovaculinary.com/u/cookusingwater)\ **Replies:** 3\ **Last updated:** [May 18, 2017, 3:10pm UTC](https://community.anovaculinary.com/t/cant-login-with-desktop/7043 "2017-05-18T15:10:56Z")
It seems I can only log in using a tablet. With a desktop, it says 'unknown error'? --- ## [Advertising banner](https://community.anovaculinary.com/t/advertising-banner/6925)
**Author:** [@Ember](https://community.anovaculinary.com/u/Ember)\ **Replies:** 9\ **Last updated:** [May 15, 2017, 8:52pm UTC](https://community.anovaculinary.com/t/advertising-banner/6925 "2017-05-15T20:52:52Z")
The orange discount banner at the top of the page is a PitA to say the very least. It was annoying enough on my laptop, but on phone it makes posting difficult because it blocks out the topic title when trying to make a … --- ## [Good thing Anova sold out early](https://community.anovaculinary.com/t/good-thing-anova-sold-out-early/6966)
**Author:** [@tw69](https://community.anovaculinary.com/u/tw69)\ **Replies:** 0\ **Last updated:** [May 15, 2017, 1:46am UTC](https://community.anovaculinary.com/t/good-thing-anova-sold-out-early/6966 "2017-05-15T01:46:11Z")
Their QA/QC is the worst I have ever seen. My first Anova lasted three years. Anova graciously agreed to replace it for free with a refurbished model. Three in a row failed and Anova agreed to furnish me a fourth "NEW… --- ## [New Topic vs adding to existing?](https://community.anovaculinary.com/t/new-topic-vs-adding-to-existing/6943)
**Author:** [@ddinneb](https://community.anovaculinary.com/u/ddinneb)\ **Replies:** 5\ **Last updated:** [May 14, 2017, 8:12pm UTC](https://community.anovaculinary.com/t/new-topic-vs-adding-to-existing/6943 "2017-05-14T20:12:52Z")
I find it difficult to search existing topics for relevance to whatever my question relates. As an example I was trying to site-search information on Eggs (my latest endeavor to sous vide master.) I found some older arti… --- ## [Beeps before the right time](https://community.anovaculinary.com/t/beeps-before-the-right-time/6939)
**Author:** [@jo2](https://community.anovaculinary.com/u/jo2)\ **Replies:** 4\ **Last updated:** [May 14, 2017, 7:58pm UTC](https://community.anovaculinary.com/t/beeps-before-the-right-time/6939 "2017-05-14T19:58:51Z")
Water is ready before time I put the device to 140 degrees manually And he beeps that he's ready for 139.7 I put it with the application, and the same thing, but the application announces that the water is ready, but… --- ## [New user has a couple of questions!](https://community.anovaculinary.com/t/new-user-has-a-couple-of-questions/6845)
**Author:** [@wingeezer](https://community.anovaculinary.com/u/wingeezer)\ **Replies:** 16\ **Last updated:** [May 12, 2017, 6:23pm UTC](https://community.anovaculinary.com/t/new-user-has-a-couple-of-questions/6845 "2017-05-12T18:23:30Z")
I just bought the 900w BT/WIFI unit to give to my wife and am trying to learn what I give it to her! I have to say that reading this forum makes me wonder if I should take it back before opening the box! But I will p… --- ## [How to Disassemble and Reassemble your Precision Cooker](https://community.anovaculinary.com/t/how-to-disassemble-and-reassemble-your-precision-cooker/4735)
**Author:** [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Replies:** 5\ **Last updated:** [May 12, 2017, 3:08pm UTC](https://community.anovaculinary.com/t/how-to-disassemble-and-reassemble-your-precision-cooker/4735 "2017-05-12T15:08:18Z")
Hey Community! We have been getting a lot of questions on how to disassemble and reassemble the cooker. So here is a quick video and instructions for how to do that. A link to the help desk article can be found here: D… --- ## [Wifi won't connect after latest update](https://community.anovaculinary.com/t/wifi-wont-connect-after-latest-update/6862)
**Author:** [@Raiden](https://community.anovaculinary.com/u/Raiden)\ **Replies:** 1\ **Last updated:** [May 11, 2017, 5:44pm UTC](https://community.anovaculinary.com/t/wifi-wont-connect-after-latest-update/6862 "2017-05-11T17:44:25Z")
Since the latest update to the Android app, my Anova will no longer automatically connect to my phone via wifi. I used to just plug the cooker in, open the app on my phone, and it would be connected. Now all I get when… --- ## [Precision Cooker won't come on](https://community.anovaculinary.com/t/precision-cooker-wont-come-on/6826)
**Author:** [@truck4167](https://community.anovaculinary.com/u/truck4167)\ **Replies:** 2\ **Last updated:** [May 10, 2017, 3:48am UTC](https://community.anovaculinary.com/t/precision-cooker-wont-come-on/6826 "2017-05-10T03:48:08Z")
Purchased around dec 2016 have finally started using it 4times and now it won't come on --- ## [Negative temperature on display and app](https://community.anovaculinary.com/t/negative-temperature-on-display-and-app/5730)
**Author:** [@schnide](https://community.anovaculinary.com/u/schnide)\ **Replies:** 4\ **Last updated:** [May 8, 2017, 9:58pm UTC](https://community.anovaculinary.com/t/negative-temperature-on-display-and-app/5730 "2017-05-08T21:58:57Z")
Hello, I’ve been working with my Anova Wifi, and recently once the device crosses a particular threshold (around 160F) the readout begins displaying negative values. This also happens in the app, and then the app displa… --- ## [My last 3 cooks came out overcooked](https://community.anovaculinary.com/t/my-last-3-cooks-came-out-overcooked/6701)
**Author:** [@Wingstrike](https://community.anovaculinary.com/u/Wingstrike)\ **Replies:** 5\ **Last updated:** [May 8, 2017, 9:16pm UTC](https://community.anovaculinary.com/t/my-last-3-cooks-came-out-overcooked/6701 "2017-05-08T21:16:37Z")
So I've been using my anova for a little over a year now, and probably cooked 40+ meals that were absolutely perfect. However, the last 3 cooks I did, it seemed to overcook my food. When I checked with a probe, the wate… --- ## [Why is my app requiring a f\*\*king password now!](https://community.anovaculinary.com/t/why-is-my-app-requiring-a-f-king-password-now/6251)
**Author:** [@harwell6395](https://community.anovaculinary.com/u/harwell6395)\ **Replies:** 11\ **Last updated:** [May 8, 2017, 9:15pm UTC](https://community.anovaculinary.com/t/why-is-my-app-requiring-a-f-king-password-now/6251 "2017-05-08T21:15:48Z")
Now I am required to enter a user name and password to use the app to control my device via wifi?? Thats a tough pill to swallow. I DON'T LIKE IT. Will be buying a different brand and WILL NOT EVER recommend this devi… --- ## [Super disappointed](https://community.anovaculinary.com/t/super-disappointed/6703)
**Author:** [@marty](https://community.anovaculinary.com/u/marty)\ **Replies:** 23\ **Last updated:** [May 8, 2017, 1:12pm UTC](https://community.anovaculinary.com/t/super-disappointed/6703 "2017-05-08T13:12:50Z")
I bought a used unit from a friend of mine about a year ago in New York. I live in Rio De Janeiro and I brought the unit with me there and loved using it for about 3 or 4 months even though I had to change the fuses on s… --- ## [Screen difference between white and black models?](https://community.anovaculinary.com/t/screen-difference-between-white-and-black-models/164)
**Author:** [@b4k4kun](https://community.anovaculinary.com/u/b4k4kun)\ **Replies:** 7\ **Last updated:** [December 12, 2014, 3:22pm UTC](https://community.anovaculinary.com/t/screen-difference-between-white-and-black-models/164 "2014-12-12T15:22:39Z")
Just received my two machines yesterday, and I decided to plug both in and see which one I liked more. However when I plugged them in, I noticed my black model had a yellow hue to the digits, whereas the white one had a … --- ## [New app and having to sign in each time](https://community.anovaculinary.com/t/new-app-and-having-to-sign-in-each-time/6521)
**Author:** [@dsundberg](https://community.anovaculinary.com/u/dsundberg)\ **Replies:** 1\ **Last updated:** [April 29, 2017, 7:08pm UTC](https://community.anovaculinary.com/t/new-app-and-having-to-sign-in-each-time/6521 "2017-04-29T19:08:05Z")
The new app (maybe not really that new) requires that I sign in each time I want to use my cooker. This is crazy! Why do I need to sign in to use MY appliance and why do I need a password that is more sophisticated tha… --- ## [Separate registration/log-in for RECIPES and for COMMUNITY? Huh?](https://community.anovaculinary.com/t/separate-registration-log-in-for-recipes-and-for-community-huh/4307)
**Author:** [@Lardy](https://community.anovaculinary.com/u/Lardy)\ **Replies:** 8\ **Last updated:** [April 24, 2017, 1:04am UTC](https://community.anovaculinary.com/t/separate-registration-log-in-for-recipes-and-for-community-huh/4307 "2017-04-24T01:04:35Z")
I'm signing into COMMUNITY just fine with my pw and email. But when I enter the same data in the RECIPE section of the ANOVA site, it's rejected, consistently - AND: on rejecting my pw and email, the site doesn't offer a… --- ## [Best Ziplocs to buy](https://community.anovaculinary.com/t/best-ziplocs-to-buy/4626)
**Author:** [@massimo](https://community.anovaculinary.com/u/massimo)\ **Replies:** 4\ **Last updated:** [April 21, 2017, 5:07am UTC](https://community.anovaculinary.com/t/best-ziplocs-to-buy/4626 "2017-04-21T05:07:36Z")
please, can you help me..i m looking for best ziplocs for cook to buy? (better european website) regards, massimo italy --- ## [Where to enter coupon code](https://community.anovaculinary.com/t/where-to-enter-coupon-code/6173)
**Author:** [@Omar](https://community.anovaculinary.com/u/Omar)\ **Replies:** 2\ **Last updated:** [April 20, 2017, 4:10am UTC](https://community.anovaculinary.com/t/where-to-enter-coupon-code/6173 "2017-04-20T04:10:59Z")
Is there a problem with the website? Can no longer find where to add the coupon you sent? I know I've ordered before adding the coupon without issue. Your phone line is also down for the last day --- ## [50€ discount code by mail?](https://community.anovaculinary.com/t/50-discount-code-by-mail/6125)
**Author:** [@wilson1](https://community.anovaculinary.com/u/wilson1)\ **Replies:** 2\ **Last updated:** [April 20, 2017, 3:16am UTC](https://community.anovaculinary.com/t/50-discount-code-by-mail/6125 "2017-04-20T03:16:10Z")
Hi, i have heard that there is 50€ discount code out, i havnet recieved any on mail, so is there a kind soul out there who can provide me with one? :grinning: EU --- ## [Bug - you have to reselect the recipe every time access the app in android](https://community.anovaculinary.com/t/bug-you-have-to-reselect-the-recipe-every-time-access-the-app-in-android/6085)
**Author:** [@mlamb](https://community.anovaculinary.com/u/mlamb)\ **Replies:** 1\ **Last updated:** [April 17, 2017, 2:54am UTC](https://community.anovaculinary.com/t/bug-you-have-to-reselect-the-recipe-every-time-access-the-app-in-android/6085 "2017-04-17T02:54:15Z")
Here's the use case - I am making my grocery list, and I pull up a recipe on the Anova app. I use another app on my android phone for my grocery list. I see that I need two shallots, for example, then switch to my groc… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=23) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=25)