# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=25 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 26 --- ## [Wifi and Anova App Question](https://community.anovaculinary.com/t/wifi-and-anova-app-question/6042)
**Author:** [@DAP](https://community.anovaculinary.com/u/DAP)\ **Replies:** 3\ **Last updated:** [April 17, 2017, 2:45am UTC](https://community.anovaculinary.com/t/wifi-and-anova-app-question/6042 "2017-04-17T02:45:12Z")
When I purchased the ANOVA about a month ago, the Wi-Fi quickly connected and the iPhone app always recognized the device. Now when I turn on the ANOVA and launch the app it prompts me for sign in again and I get an … --- ## [Preheating, programming, and the timer](https://community.anovaculinary.com/t/preheating-programming-and-the-timer/6040)
**Author:** [@rodneydcunningham](https://community.anovaculinary.com/u/rodneydcunningham)\ **Replies:** 3\ **Last updated:** [April 15, 2017, 7:45pm UTC](https://community.anovaculinary.com/t/preheating-programming-and-the-timer/6040 "2017-04-15T19:45:39Z")
Hello. Is anyone aware of a way to have the ANOVA have the water preheated at a specific time? (I have seen one question about this, but no real answer.) Put another way: If I wanted the water to be ready for cookin… --- ## [800W vs 900W Is it worth it?](https://community.anovaculinary.com/t/800w-vs-900w-is-it-worth-it/5936)
**Author:** [@56tbourne](https://community.anovaculinary.com/u/56tbourne)\ **Replies:** 2\ **Last updated:** [April 12, 2017, 2:04pm UTC](https://community.anovaculinary.com/t/800w-vs-900w-is-it-worth-it/5936 "2017-04-12T14:04:53Z")
800 watt compared to 900 watt. Is it worth the extra $? --- ## [Using Anova complaint](https://community.anovaculinary.com/t/using-anova-complaint/5887)
**Author:** [@fightersquadron](https://community.anovaculinary.com/u/fightersquadron)\ **Replies:** 8\ **Last updated:** [April 12, 2017, 6:33am UTC](https://community.anovaculinary.com/t/using-anova-complaint/5887 "2017-04-12T06:33:49Z")
I have just deleted your app from my phone. Your new sign in requirement is ridiculous!!! And requiring a sophisticated password would make you think I was banking rather than using a cooking device! Get real will you… --- ## [Are two IDs needed?](https://community.anovaculinary.com/t/are-two-ids-needed/5883)
**Author:** [@Thames](https://community.anovaculinary.com/u/Thames)\ **Replies:** 1\ **Last updated:** [April 10, 2017, 7:46pm UTC](https://community.anovaculinary.com/t/are-two-ids-needed/5883 "2017-04-10T19:46:34Z")
I am trying to buy another Anova cooker for a friend. The checkout section asks me to login but does not recognize the user name/password...then kicks back with "name in use" when I try to register. Are the Anova Communi… --- ## [WiFi loss on new app](https://community.anovaculinary.com/t/wifi-loss-on-new-app/5815)
**Author:** [@Ember](https://community.anovaculinary.com/u/Ember)\ **Replies:** 5\ **Last updated:** [April 8, 2017, 1:32pm UTC](https://community.anovaculinary.com/t/wifi-loss-on-new-app/5815 "2017-04-08T13:32:05Z")
I've been using my WiFi APC since it arrived around New Year. On the whole the Android app has been mostly OK. There have been a few disconnections, but usually the app control has reconnected without resetting the timer… --- ## [Smart home integration](https://community.anovaculinary.com/t/smart-home-integration/5825)
**Author:** [@bodyart](https://community.anovaculinary.com/u/bodyart)\ **Replies:** 2\ **Last updated:** [April 7, 2017, 8:14pm UTC](https://community.anovaculinary.com/t/smart-home-integration/5825 "2017-04-07T20:14:09Z")
Hi ALL, beeing new here maybe i post in the wrong area. Just bought today the device and I want to integrate it into my home automation system throu wifi. I've read some dissappointing threads about missing API. Anyone… --- ## [Add own recipies to app](https://community.anovaculinary.com/t/add-own-recipies-to-app/5716)
**Author:** [@boomdijk](https://community.anovaculinary.com/u/boomdijk)\ **Replies:** 1\ **Last updated:** [April 2, 2017, 2:27pm UTC](https://community.anovaculinary.com/t/add-own-recipies-to-app/5716 "2017-04-02T14:27:05Z")
Hello everyone, I am new to APC and the App. And i have a question... I am trying out recipies and would like to save my settings. Is there a way to save a recipe in the app? Just like the preloaded recipies? Yours… --- ## [1 yr old unit overheated water bath, now not functioning - anyone else had this happen?](https://community.anovaculinary.com/t/1-yr-old-unit-overheated-water-bath-now-not-functioning-anyone-else-had-this-happen/5629)
**Author:** [@ATB](https://community.anovaculinary.com/u/ATB)\ **Replies:** 1\ **Last updated:** [March 27, 2017, 5:50pm UTC](https://community.anovaculinary.com/t/1-yr-old-unit-overheated-water-bath-now-not-functioning-anyone-else-had-this-happen/5629 "2017-03-27T17:50:03Z")
Hey there, I've been having a great time cooking with my Anova (2nd gen, Bluetooth/no wifi) until today. I set it up manually to cook - 1 hour, 145F. It started up okay, I checked to see if the timer was running, and lef… --- ## [Runaway Temperature - Now no Confidence in my APC](https://community.anovaculinary.com/t/runaway-temperature-now-no-confidence-in-my-apc/5135)
**Author:** [@chewbaka](https://community.anovaculinary.com/u/chewbaka)\ **Replies:** 8\ **Last updated:** [March 27, 2017, 5:57am UTC](https://community.anovaculinary.com/t/runaway-temperature-now-no-confidence-in-my-apc/5135 "2017-03-27T05:57:00Z")
My Bluetooth unit has just started behaving inconsistently. After I set the temperature, waiting for the beep, the APC has let the temperature of the bath runaway without limiting the temperature according to the setting… --- ## [Display showing negative temp](https://community.anovaculinary.com/t/display-showing-negative-temp/626)
**Author:** [@chefchoe](https://community.anovaculinary.com/u/chefchoe)\ **Replies:** 3\ **Last updated:** [March 27, 2017, 5:53am UTC](https://community.anovaculinary.com/t/display-showing-negative-temp/626 "2017-03-27T05:53:20Z")
I just got my Anova, unboxed, assembled, and fired it up for the first time. Now, it's getting cooler here in Texas but nothing like what the temperature is reading on the Anova. I'll give the Support a call tomorrow but… --- ## [How to calibrate my Anova?](https://community.anovaculinary.com/t/how-to-calibrate-my-anova/3913)
**Author:** [@divbyzero](https://community.anovaculinary.com/u/divbyzero)\ **Replies:** 1\ **Last updated:** [March 26, 2017, 4:39am UTC](https://community.anovaculinary.com/t/how-to-calibrate-my-anova/3913 "2017-03-26T04:39:34Z")
Hi everyone How do I use the "Calibrate Offset" in my App correctly? Assuming I've set my device to 62.5°C, but the measurements done by my trusty physicist (he was bribed with a sous-vide pork tenderloin) show 62.1°… --- ## [Convince me I need wifi!](https://community.anovaculinary.com/t/convince-me-i-need-wifi/5559)
**Author:** [@Dignon](https://community.anovaculinary.com/u/Dignon)\ **Replies:** 7\ **Last updated:** [March 23, 2017, 2:31pm UTC](https://community.anovaculinary.com/t/convince-me-i-need-wifi/5559 "2017-03-23T14:31:17Z")
Hey everyone... I'm ready to pull the trigger on APC and am trying to decide between BT and wifi. My main concern is cooking when I'm asleep or at work and I want to know if power goes out or unit stops. Don't want a pla… --- ## [Timer step 1 minute](https://community.anovaculinary.com/t/timer-step-1-minute/5499)
**Author:** [@iPa64](https://community.anovaculinary.com/u/iPa64)\ **Replies:** 3\ **Last updated:** [March 23, 2017, 10:53am UTC](https://community.anovaculinary.com/t/timer-step-1-minute/5499 "2017-03-23T10:53:59Z")
Hi, please improve the software to get timer steps by 1 minute (now steps are 5 minutes) at least for time below 1 hour. Typically when you want to use timer to make the perfect egg, you need time like 13minutes. Thank… --- ## [Second unit not working - Time for Brand X](https://community.anovaculinary.com/t/second-unit-not-working-time-for-brand-x/5556)
**Author:** [@tw69](https://community.anovaculinary.com/u/tw69)\ **Replies:** 1\ **Last updated:** [March 22, 2017, 10:35pm UTC](https://community.anovaculinary.com/t/second-unit-not-working-time-for-brand-x/5556 "2017-03-22T22:35:44Z")
So, I had a 3 yo Anova that I absolutely loved. It kept tripping the GFCI breaker. So Anova kindly offer to replace it with a Refurbished Precision Cooker. Dead on Arrival. Kind enough to send a second one. I conne… --- ## [Great, APC stopped working](https://community.anovaculinary.com/t/great-apc-stopped-working/5400)
**Author:** [@Mark1](https://community.anovaculinary.com/u/Mark1)\ **Replies:** 1\ **Last updated:** [March 22, 2017, 10:08pm UTC](https://community.anovaculinary.com/t/great-apc-stopped-working/5400 "2017-03-22T22:08:47Z")
Great my APC has just stopped working this morning, after the hold up and extended wait for delivery last December the thing decided to die on me during a pre heating stage. The thing didn't even last to the 3 month date… --- ## [Recipe storing?](https://community.anovaculinary.com/t/recipe-storing/5250)
**Author:** [@silasozzie](https://community.anovaculinary.com/u/silasozzie)\ **Replies:** 2\ **Last updated:** [March 15, 2017, 3:55pm UTC](https://community.anovaculinary.com/t/recipe-storing/5250 "2017-03-15T15:55:51Z")
can anyone tell me how to store/keep the recipes on the site without looking for what i want every single time? --- ## [App with correct resolution for iPad](https://community.anovaculinary.com/t/app-with-correct-resolution-for-ipad/4270)
**Author:** [@echiriff](https://community.anovaculinary.com/u/echiriff)\ **Replies:** 8\ **Last updated:** [March 13, 2017, 9:38am UTC](https://community.anovaculinary.com/t/app-with-correct-resolution-for-ipad/4270 "2017-03-13T09:38:07Z")
Hi, I think you should work on an iPad specific app or universal so it looks good on both devices. The current iPhone only app looks horrible on the iPad having to use the magnification method --- ## [Anova Wifi stopped working](https://community.anovaculinary.com/t/anova-wifi-stopped-working/5308)
**Author:** [@JustGav](https://community.anovaculinary.com/u/JustGav)\ **Replies:** 1\ **Last updated:** [March 6, 2017, 3:10pm UTC](https://community.anovaculinary.com/t/anova-wifi-stopped-working/5308 "2017-03-06T15:10:08Z")
Hi, My unit has been working for the past 4 months, but recently it stopped, and now the display does not come on, there is a slight click when plugged in but nothing else. What should I do to either reset it or send… --- ## [Control APC with two or more phones?](https://community.anovaculinary.com/t/control-apc-with-two-or-more-phones/4850)
**Author:** [@PincheManny](https://community.anovaculinary.com/u/PincheManny)\ **Replies:** 2\ **Last updated:** [March 2, 2017, 6:30pm UTC](https://community.anovaculinary.com/t/control-apc-with-two-or-more-phones/4850 "2017-03-02T18:30:47Z")
Is there anyway to set more that one phone to control the ANOVA WiFi? Both my wife and I want to be able to control the A3.2.120V-US form our phones. We can each connect, but don't have a way to just "log-off" and connec… --- ## [Anova Wifi keeps beeping at the keep warm stage](https://community.anovaculinary.com/t/anova-wifi-keeps-beeping-at-the-keep-warm-stage/5197)
**Author:** [@gly1](https://community.anovaculinary.com/u/gly1)\ **Replies:** 1\ **Last updated:** [March 1, 2017, 6:00am UTC](https://community.anovaculinary.com/t/anova-wifi-keeps-beeping-at-the-keep-warm-stage/5197 "2017-03-01T06:00:19Z")
Hi, I have an issue with the anova wifi. I will set my temperature and timer. Once my food is done cooking, it will beep it let me know my food is ready and it will be in the keep warm stage. At the keep warm stage, my… --- ## [Why does my phone have to be on 2.5 Ghz wifi?](https://community.anovaculinary.com/t/why-does-my-phone-have-to-be-on-2-5-ghz-wifi/5115)
**Author:** [@slchorne](https://community.anovaculinary.com/u/slchorne)\ **Replies:** 7\ **Last updated:** [February 28, 2017, 9:20pm UTC](https://community.anovaculinary.com/t/why-does-my-phone-have-to-be-on-2-5-ghz-wifi/5115 "2017-02-28T21:20:19Z")
I'm trying to wrap my head around the requirement for my iPhone to be on the 2.5ghz network for the device to connect to the wifi. And i can't find it. I'm hoping someone from Anova can provide the detailed technical r… --- ## [Bluetooth Pairing with iPhone](https://community.anovaculinary.com/t/bluetooth-pairing-with-iphone/5114)
**Author:** [@slchorne](https://community.anovaculinary.com/u/slchorne)\ **Replies:** 0\ **Last updated:** [February 22, 2017, 2:26pm UTC](https://community.anovaculinary.com/t/bluetooth-pairing-with-iphone/5114 "2017-02-22T14:26:14Z")
Can someone from Anova explain how Bluetooth Pairing works with the with iPhone? Why do you need to use the app to pair the APC? Why isn't is visible under the Bluetooth settings? Why does it seems to re-pair every tim… --- ## [Tripping Ground Fault Circuit Interrupter](https://community.anovaculinary.com/t/tripping-ground-fault-circuit-interrupter/5089)
**Author:** [@tw69](https://community.anovaculinary.com/u/tw69)\ **Replies:** 1\ **Last updated:** [February 21, 2017, 8:05pm UTC](https://community.anovaculinary.com/t/tripping-ground-fault-circuit-interrupter/5089 "2017-02-21T20:05:30Z")
So I cooked some spare ribs last week with no issues. Today I went to cook some pork chops. I set the temp as always and everything was fine. Hit the start button and GFCI tripped. Tried several times with same resul… --- ## [Evaporation Low Water Level](https://community.anovaculinary.com/t/evaporation-low-water-level/4953)
**Author:** [@MarkCat](https://community.anovaculinary.com/u/MarkCat)\ **Replies:** 5\ **Last updated:** [February 21, 2017, 7:49pm UTC](https://community.anovaculinary.com/t/evaporation-low-water-level/4953 "2017-02-21T19:49:33Z")
What happens if the water level evaporates to below the minimum water level indicated on the precision cooker? --- ## [Using Wifi APC on bluetooth with Android app](https://community.anovaculinary.com/t/using-wifi-apc-on-bluetooth-with-android-app/5064)
**Author:** [@pgillain](https://community.anovaculinary.com/u/pgillain)\ **Replies:** 1\ **Last updated:** [February 21, 2017, 6:59pm UTC](https://community.anovaculinary.com/t/using-wifi-apc-on-bluetooth-with-android-app/5064 "2017-02-21T18:59:20Z")
Hi there. First of all, apologies if the topic has already been treated. I've just launched my new Wi-Fi APC and downloaded the Android app. Pairing went perfectly. I've got 2 questions : Is it possible to use the… --- ## [Unit not working - 3 beeps - reads a high temp](https://community.anovaculinary.com/t/unit-not-working-3-beeps-reads-a-high-temp/505)
**Author:** [@geemcwee](https://community.anovaculinary.com/u/geemcwee)\ **Replies:** 4\ **Last updated:** [February 20, 2017, 10:56pm UTC](https://community.anovaculinary.com/t/unit-not-working-3-beeps-reads-a-high-temp/505 "2017-02-20T22:56:05Z")
Hi there - need urgent help. Halfway through a 10 Hour cook! Unit was set to 77c (170f) I think I saw a -10 reading at one point but figured it was a glitch or drop in temp from adding more water. Now it reads 207.1 (whi… --- ## [Buying replacement motor. Support is not very supportive](https://community.anovaculinary.com/t/buying-replacement-motor-support-is-not-very-supportive/714)
**Author:** [@diver2001paf](https://community.anovaculinary.com/u/diver2001paf)\ **Replies:** 5\ **Last updated:** [February 20, 2017, 8:48am UTC](https://community.anovaculinary.com/t/buying-replacement-motor-support-is-not-very-supportive/714 "2017-02-20T08:48:29Z")
I live in the Philippines and have been trying to find a replacement motor for my kickstarter version of the Bluetooth cooker. It is to bulky to use in my carry on luggage and send it in to support and wait for the retu… --- ## [Pair APC with Amazon Echo](https://community.anovaculinary.com/t/pair-apc-with-amazon-echo/577)
**Author:** [@chewbaka](https://community.anovaculinary.com/u/chewbaka)\ **Replies:** 12\ **Last updated:** [February 20, 2017, 4:59am UTC](https://community.anovaculinary.com/t/pair-apc-with-amazon-echo/577 "2017-02-20T04:59:27Z")
Hey Anova, How about creating an app to be used with Amazon Echo? Both devices use bluetooth, likely to reside in the same room (kitchen) - it would be hands down better (and sexier) than the phone app. Use the new Alex… --- ## [Anova purchased with 120v used in the EU?](https://community.anovaculinary.com/t/anova-purchased-with-120v-used-in-the-eu/5015)
**Author:** [@ola](https://community.anovaculinary.com/u/ola)\ **Replies:** 2\ **Last updated:** [February 17, 2017, 7:38am UTC](https://community.anovaculinary.com/t/anova-purchased-with-120v-used-in-the-eu/5015 "2017-02-17T07:38:11Z")
Hey all, sorry for the noob question, but I was given a gift certificate with amazon.com, but I am located in europe and I am unable to transfer that credit to the amazon.de shop. So, I have to buy the anova from amazon… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=24) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=26)