# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=27 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 28 --- ## [Precision Cooker Clamp in water](https://community.anovaculinary.com/t/precision-cooker-clamp-in-water/3706)
**Author:** [@MarkFugs](https://community.anovaculinary.com/u/MarkFugs)\ **Replies:** 4\ **Last updated:** [December 29, 2016, 4:15am UTC](https://community.anovaculinary.com/t/precision-cooker-clamp-in-water/3706 "2016-12-29T04:15:33Z")
Does the clamp holding the PC need to be out of the water? Or can it be in there? I think my biggest pot is too small... --- ## [Difficulty establishing wifi connection on new anova precision cooker](https://community.anovaculinary.com/t/difficulty-establishing-wifi-connection-on-new-anova-precision-cooker/3755)
**Author:** [@juztfurfun](https://community.anovaculinary.com/u/juztfurfun)\ **Replies:** 1\ **Last updated:** [December 29, 2016, 4:08am UTC](https://community.anovaculinary.com/t/difficulty-establishing-wifi-connection-on-new-anova-precision-cooker/3755 "2016-12-29T04:08:52Z")
i just purchased a new anova precision cooker on december 2016. i placed the device 2 feet from my linksys wrt1900ac router which broadcasts both on 2.4 GHz and 5 GHZ My android samsung galaxy S6 paired nicely w/ t… --- ## [Removing the timer from the device interface](https://community.anovaculinary.com/t/removing-the-timer-from-the-device-interface/24)
**Author:** [@Stephen\_Svajian](https://community.anovaculinary.com/u/Stephen_Svajian)\ **Replies:** 15\ **Last updated:** [December 28, 2016, 6:50pm UTC](https://community.anovaculinary.com/t/removing-the-timer-from-the-device-interface/24 "2016-12-28T18:50:36Z")
We're considering removing the timer from the device interface. We'd love some feedback on that from our developers. --- ## [Please explain this to me](https://community.anovaculinary.com/t/please-explain-this-to-me/3576)
**Author:** [@brockkingston](https://community.anovaculinary.com/u/brockkingston)\ **Replies:** 3\ **Last updated:** [December 27, 2016, 9:39pm UTC](https://community.anovaculinary.com/t/please-explain-this-to-me/3576 "2016-12-27T21:39:57Z")
In this day and age of technology and service, how the hell do I spend $150+ US on your product and out of the box the very first time plug it into a known good working outlet the goddamn device doesn't even turn on / po… --- ## [Anova has problems with iPad Mini 2](https://community.anovaculinary.com/t/anova-has-problems-with-ipad-mini-2/3213)
**Author:** [@korgo](https://community.anovaculinary.com/u/korgo)\ **Replies:** 3\ **Last updated:** [December 26, 2016, 9:44pm UTC](https://community.anovaculinary.com/t/anova-has-problems-with-ipad-mini-2/3213 "2016-12-26T21:44:52Z")
Hey there, no problems at all connecting my Anova to my iPhone 5S (latest Software as of Dec 20), however my iPad mini 2 connects (The BT symbol turns blue), but no data is exchanged. iPad can't start the cooking proce… --- ## [My order is showing as non existent but money has been taken out my account](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342)
**Author:** [@Sbrett](https://community.anovaculinary.com/u/Sbrett)\ **Replies:** 14\ **Last updated:** [December 26, 2016, 9:26pm UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342 "2016-12-26T21:26:35Z")
Hi there I ordered my wifi anova for a Christmas present on 19/12. I understand it might not have been with me in time as I ordered late but when I have tracked this using the order tracking number it shows as the orde… --- ## [Please help to check the shipping status](https://community.anovaculinary.com/t/please-help-to-check-the-shipping-status/3429)
**Author:** [@CYP](https://community.anovaculinary.com/u/CYP)\ **Replies:** 3\ **Last updated:** [December 26, 2016, 9:13pm UTC](https://community.anovaculinary.com/t/please-help-to-check-the-shipping-status/3429 "2016-12-26T21:13:40Z")
I have ordered ANOVA wifi sous vide (#TW11375) on the 16/12/2016. Please help to check the shipping status. Thanks! --- ## [Big bubbles and temperature](https://community.anovaculinary.com/t/big-bubbles-and-temperature/3365)
**Author:** [@LoongW](https://community.anovaculinary.com/u/LoongW)\ **Replies:** 8\ **Last updated:** [December 24, 2016, 5:30pm UTC](https://community.anovaculinary.com/t/big-bubbles-and-temperature/3365 "2016-12-24T17:30:07Z")
I just got my cooker few days ago, so I have been testing it.. The last few times cooking my chicken around 70"C, all seem fine. So I try some carrots to cook at 85"C. Started fine.. Half way, the cooking starting to gen… --- ## [Hello Bar header in Community forum is problematic](https://community.anovaculinary.com/t/hello-bar-header-in-community-forum-is-problematic/3406)
**Author:** [@Thames](https://community.anovaculinary.com/u/Thames)\ **Replies:** 4\ **Last updated:** [December 24, 2016, 1:21pm UTC](https://community.anovaculinary.com/t/hello-bar-header-in-community-forum-is-problematic/3406 "2016-12-24T13:21:55Z")
After log-in, the yellow Hello Bar header regarding shipping info is blocking the space for me to check messages. I am sure that is not intended. --- ## [Where is my order? CA116024](https://community.anovaculinary.com/t/where-is-my-order-ca116024/3147)
**Author:** [@pinchio](https://community.anovaculinary.com/u/pinchio)\ **Replies:** 10\ **Last updated:** [December 23, 2016, 5:25pm UTC](https://community.anovaculinary.com/t/where-is-my-order-ca116024/3147 "2016-12-23T17:25:13Z")
Ordered on December 3rd and still no shipping notice. I'm not sure what to think about ANOVA at this time. --- ## [Using 220V International model in 110/120V countries (like the US)?](https://community.anovaculinary.com/t/using-220v-international-model-in-110-120v-countries-like-the-us/3394)
**Author:** [@Karolina](https://community.anovaculinary.com/u/Karolina)\ **Replies:** 0\ **Last updated:** [December 23, 2016, 4:52pm UTC](https://community.anovaculinary.com/t/using-220v-international-model-in-110-120v-countries-like-the-us/3394 "2016-12-23T16:52:34Z")
Hey community, we live across both 220/240V countries (UK/Germany/Australia) and in the US. For this reason I bought the international model (220V/AU) thinking it’s safer to have a unit that can withstand the higher volt… --- ## [Why will Anova not respond?](https://community.anovaculinary.com/t/why-will-anova-not-respond/3375)
**Author:** [@ryanbermudez](https://community.anovaculinary.com/u/ryanbermudez)\ **Replies:** 1\ **Last updated:** [December 23, 2016, 3:42pm UTC](https://community.anovaculinary.com/t/why-will-anova-not-respond/3375 "2016-12-23T15:42:52Z")
I ordered two cookers a month ago. I've emailed Support, I've checked shipping status on your website, I've tweeted. Nothing. Can someone at Anova please respond? ORDER #US19898 --- ## [Anova promotion](https://community.anovaculinary.com/t/anova-promotion/3202)
**Author:** [@MarkFugs](https://community.anovaculinary.com/u/MarkFugs)\ **Replies:** 4\ **Last updated:** [December 20, 2016, 8:51pm UTC](https://community.anovaculinary.com/t/anova-promotion/3202 "2016-12-20T20:51:54Z")
I received an email with a promo code for a $10 discount but when I tried to use it, I noticed it's only for North America? I'm in Australia but I still received the email. Bit confused if I can use it or not? --- ## [Is there a finer temperature adjustment method planned?](https://community.anovaculinary.com/t/is-there-a-finer-temperature-adjustment-method-planned/821)
**Author:** [@BernhardH](https://community.anovaculinary.com/u/BernhardH)\ **Replies:** 18\ **Last updated:** [December 20, 2016, 12:24am UTC](https://community.anovaculinary.com/t/is-there-a-finer-temperature-adjustment-method-planned/821 "2016-12-20T00:24:44Z")
Hi there, I recently bought an Anova Wifi v1 - and while it is an incredibly slick device, the Wifi remote start works great, and all...I was a bit miffed to find out that the Anova Precision Cooker we get in the EU (a… --- ## [Timer without wifi](https://community.anovaculinary.com/t/timer-without-wifi/3184)
**Author:** [@DeSteen](https://community.anovaculinary.com/u/DeSteen)\ **Replies:** 1\ **Last updated:** [December 19, 2016, 11:41pm UTC](https://community.anovaculinary.com/t/timer-without-wifi/3184 "2016-12-19T23:41:37Z")
Can i set the timer without a WiFi connection. (Directly on the cooker) Like i can set te temp with the scrol wheel? --- ## [I ordered WiFi version and got the Bluetooth version](https://community.anovaculinary.com/t/i-ordered-wifi-version-and-got-the-bluetooth-version/3169)
**Author:** [@denis](https://community.anovaculinary.com/u/denis)\ **Replies:** 3\ **Last updated:** [December 19, 2016, 7:03pm UTC](https://community.anovaculinary.com/t/i-ordered-wifi-version-and-got-the-bluetooth-version/3169 "2016-12-19T19:03:15Z")
Dear ANOVA Culinary, I am really disappointed with all the ordering process through ANOVA website. I had already bought a lot online through other website and never experienced such incompetent seller. I ordered my dev… --- ## [iPhone App will Not Connect to Recipes thru App](https://community.anovaculinary.com/t/iphone-app-will-not-connect-to-recipes-thru-app/3144)
**Author:** [@15PSI](https://community.anovaculinary.com/u/15PSI)\ **Replies:** 1\ **Last updated:** [December 19, 2016, 6:56pm UTC](https://community.anovaculinary.com/t/iphone-app-will-not-connect-to-recipes-thru-app/3144 "2016-12-19T18:56:00Z")
Hi, I am using your app for the iphone with the bluetooth communication function. The app sees the Sous Vide machine and reads the temps perfectly. But when I attempt to access the recipes through the app, I get the er… --- ## [Software Update](https://community.anovaculinary.com/t/software-update/3106)
**Author:** [@kupua](https://community.anovaculinary.com/u/kupua)\ **Replies:** 1\ **Last updated:** [December 17, 2016, 7:51pm UTC](https://community.anovaculinary.com/t/software-update/3106 "2016-12-17T19:51:04Z")
When is the next update? Seems like it has been a while and at the very least we need a way to silence the tool when cooking is done... --- ## [Great service and support by Anova!](https://community.anovaculinary.com/t/great-service-and-support-by-anova/2964)
**Author:** [@Lester](https://community.anovaculinary.com/u/Lester)\ **Replies:** 1\ **Last updated:** [December 16, 2016, 7:37pm UTC](https://community.anovaculinary.com/t/great-service-and-support-by-anova/2964 "2016-12-16T19:37:40Z")
I received a faulty anova device, however the support team got back to my email in 24 hours and re sent me a new device via express mail. I would like to thank Anova team for their good service and support. (:slight\_smil… --- ## [Temperature is ok](https://community.anovaculinary.com/t/temperature-is-ok/3090)
**Author:** [@ronanova](https://community.anovaculinary.com/u/ronanova)\ **Replies:** 2\ **Last updated:** [December 16, 2016, 7:06pm UTC](https://community.anovaculinary.com/t/temperature-is-ok/3090 "2016-12-16T19:06:31Z")
when tempreature gets to the point, does the cooking start by itself ? and will it stop by itself when time is due ? --- ## [Misleading delivery times](https://community.anovaculinary.com/t/misleading-delivery-times/3060)
**Author:** [@psl](https://community.anovaculinary.com/u/psl)\ **Replies:** 4\ **Last updated:** [December 15, 2016, 10:45pm UTC](https://community.anovaculinary.com/t/misleading-delivery-times/3060 "2016-12-15T22:45:58Z")
I ordered two Anova units because the delivery dates was scheduled 12-13 to 12-17. The order status still says these as the delivery dates but on both orders, neither units have shipped. This is incredibly distressing an… --- ## [Cannot achieve preheat water temperature](https://community.anovaculinary.com/t/cannot-achieve-preheat-water-temperature/3068)
**Author:** [@Rockb19](https://community.anovaculinary.com/u/Rockb19)\ **Replies:** 1\ **Last updated:** [December 15, 2016, 10:07pm UTC](https://community.anovaculinary.com/t/cannot-achieve-preheat-water-temperature/3068 "2016-12-15T22:07:21Z")
Color me disappointed! My first Anova use was an absolute fail. I started with a Cephalon pot full of 60 degree tap water, and, after an hour the temp had only increased to 69. I decided to try again with hot (110 degree… --- ## [Cook and Hold](https://community.anovaculinary.com/t/cook-and-hold/67)
**Author:** [@jfkriege](https://community.anovaculinary.com/u/jfkriege)\ **Replies:** 1\ **Last updated:** [December 15, 2016, 9:35pm UTC](https://community.anovaculinary.com/t/cook-and-hold/67 "2016-12-15T21:35:47Z")
Will the precision cooker have the ability to do a preset timed cook and then move to a holding temperature? If it does not, is this something it could support in the future through the app? --- ## [Link to the $50 coupon](https://community.anovaculinary.com/t/link-to-the-50-coupon/3049)
**Author:** [@janmcdub](https://community.anovaculinary.com/u/janmcdub)\ **Replies:** 1\ **Last updated:** [December 15, 2016, 8:59pm UTC](https://community.anovaculinary.com/t/link-to-the-50-coupon/3049 "2016-12-15T20:59:07Z")
seems I didn't 'close the deal'. I followed the link back on Dec 2nd; but, must not have placed the order! Ahhh. Maybe I shouldn't shop on line at 5 am. Any possibility of getting this coupon? I really wanted to buy… --- ## [Faulty unit. Need to restart in order to recover temperatura](https://community.anovaculinary.com/t/faulty-unit-need-to-restart-in-order-to-recover-temperatura/2987)
**Author:** [@espasonico](https://community.anovaculinary.com/u/espasonico)\ **Replies:** 1\ **Last updated:** [December 13, 2016, 4:38pm UTC](https://community.anovaculinary.com/t/faulty-unit-need-to-restart-in-order-to-recover-temperatura/2987 "2016-12-13T16:38:17Z")
Hi, I've been using the Anova very succesfuly for 7 months. Lately it´s acting in a weird way. Sometimes and randomly the temperature display freezes displaying another temperature than the real one (it matches the targe… --- ## [Issue with manual Anova setup](https://community.anovaculinary.com/t/issue-with-manual-anova-setup/2930)
**Author:** [@Beachfeet](https://community.anovaculinary.com/u/Beachfeet)\ **Replies:** 5\ **Last updated:** [December 12, 2016, 10:03pm UTC](https://community.anovaculinary.com/t/issue-with-manual-anova-setup/2930 "2016-12-12T22:03:29Z")
Hello All, Just wanted to raise an issue with the WiFi Anova PC. To start, I love what this device can do. I have made the most awesome steaks, chicken breasts/thighs and veggies. What I DO NOT like is the priori… --- ## [Warranty replacement](https://community.anovaculinary.com/t/warranty-replacement/2940)
**Author:** [@Anakin](https://community.anovaculinary.com/u/Anakin)\ **Replies:** 5\ **Last updated:** [December 12, 2016, 5:27pm UTC](https://community.anovaculinary.com/t/warranty-replacement/2940 "2016-12-12T17:27:11Z")
Had to fill in my warranty replacement form, within 36 hrs after receiving. (using time : 3,5 hr). Am I the new recordholder ? :wink: It keeps giving a current temp. of - 10.0 degrees, so the unit keeps heating up (tes… --- ## [Say the $50 off, how do i get that?](https://community.anovaculinary.com/t/say-the-50-off-how-do-i-get-that/2908)
**Author:** [@jojo888](https://community.anovaculinary.com/u/jojo888)\ **Replies:** 3\ **Last updated:** [December 11, 2016, 12:49am UTC](https://community.anovaculinary.com/t/say-the-50-off-how-do-i-get-that/2908 "2016-12-11T00:49:50Z")
saw the ad for $50 off holiday sale... no where to find the discount... please help!! --- ## [Seems like lots of problems with Anova cookers](https://community.anovaculinary.com/t/seems-like-lots-of-problems-with-anova-cookers/2868)
**Author:** [@Mark1](https://community.anovaculinary.com/u/Mark1)\ **Replies:** 3\ **Last updated:** [December 9, 2016, 1:39pm UTC](https://community.anovaculinary.com/t/seems-like-lots-of-problems-with-anova-cookers/2868 "2016-12-09T13:39:01Z")
Hi all, I have my Anova cooker ordered and waiting on a shipped email, while waiting and reading about recipes and the sorts I find lots of people have lots of different problems with this cooker. Just out of interest, … --- ## [VAT refund (tax free) in EU](https://community.anovaculinary.com/t/vat-refund-tax-free-in-eu/1229)
**Author:** [@parnas](https://community.anovaculinary.com/u/parnas)\ **Replies:** 6\ **Last updated:** [December 8, 2016, 11:23pm UTC](https://community.anovaculinary.com/t/vat-refund-tax-free-in-eu/1229 "2016-12-08T23:23:34Z")
Hi Anova, Currently I’m in the Netherlands, and I’ve bought your precision cooker (can’t wait for the delivery already :). Being not a EU national, I’m going to take it with me when I’ll leave. Would it be possible to … [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=26) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=28)