# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=28 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 29 --- ## [Signing up with a yahoo email?](https://community.anovaculinary.com/t/signing-up-with-a-yahoo-email/2730)
**Author:** [@blaze125](https://community.anovaculinary.com/u/blaze125)\ **Replies:** 4\ **Last updated:** [December 7, 2016, 7:41pm UTC](https://community.anovaculinary.com/t/signing-up-with-a-yahoo-email/2730 "2016-12-07T19:41:34Z")
I could be off, but it looks like you are blocking, or at least not responding, to new user request coming from certain domains. I signed up earlier today using a @yahoo.com email address. I clicked the link numerous tim… --- ## [My new out of the box Anova's LCD is pitch black and faulty](https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762)
**Author:** [@Lester](https://community.anovaculinary.com/u/Lester)\ **Replies:** 4\ **Last updated:** [December 7, 2016, 12:32am UTC](https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762 "2016-12-07T00:32:27Z")
Hi, i'm Lester, a cook from Singapore. Recently, over the weekend I ordered an Anova bluetooth precision cooker and when I received it, I tested it. However no matter the number of attempts, the display could not turn on… --- ## [Connection problem](https://community.anovaculinary.com/t/connection-problem/2722)
**Author:** [@Nicoo](https://community.anovaculinary.com/u/Nicoo)\ **Replies:** 4\ **Last updated:** [December 6, 2016, 3:43am UTC](https://community.anovaculinary.com/t/connection-problem/2722 "2016-12-06T03:43:33Z")
Hello, 2 days ago i started using my wifi precision cooker. Connected it without a problem. However, after i startup a cook with the iOS wifi app, the connection fails, meaning i can't manage/ monitor cook. I Also don't … --- ## [What is the Power Frequency of Anova Precission Cooker? 50Hz or 60Hz](https://community.anovaculinary.com/t/what-is-the-power-frequency-of-anova-precission-cooker-50hz-or-60hz/2706)
**Author:** [@lhheah](https://community.anovaculinary.com/u/lhheah)\ **Replies:** 2\ **Last updated:** [December 5, 2016, 5:26pm UTC](https://community.anovaculinary.com/t/what-is-the-power-frequency-of-anova-precission-cooker-50hz-or-60hz/2706 "2016-12-05T17:26:11Z")
What is the Power Frequency of Anova Precission Cooker? 50Hz or 60Hz? My country custom required this info for clearance purpose. --- ## [If you have issues with the Wi-Fi Connection](https://community.anovaculinary.com/t/if-you-have-issues-with-the-wi-fi-connection/673)
**Author:** [@dbm](https://community.anovaculinary.com/u/dbm)\ **Replies:** 28\ **Last updated:** [December 3, 2016, 11:03pm UTC](https://community.anovaculinary.com/t/if-you-have-issues-with-the-wi-fi-connection/673 "2016-12-03T23:03:19Z")
After wasting 3 hours trying to setup the Wi-Fi connection I discovered that the PC Wi-Fi does NOT a) support 5GHzb) support WPA2. It only supports WPA/TKIP I had to go backwards in time with several devices just to mak… --- ## [My machine is broken](https://community.anovaculinary.com/t/my-machine-is-broken/1097)
**Author:** [@conaceiteysal](https://community.anovaculinary.com/u/conaceiteysal)\ **Replies:** 9\ **Last updated:** [November 27, 2016, 5:32pm UTC](https://community.anovaculinary.com/t/my-machine-is-broken/1097 "2016-11-27T17:32:07Z")
Recently bought his machine anova, at first very happy, but now is a machine that has no precision. I have ruined two meats cooked on different days, it has left me very badly before my guests. This crazy, constantly cha… --- ## [Problem displaying images in Forum](https://community.anovaculinary.com/t/problem-displaying-images-in-forum/1246)
**Author:** [@GraemeDixon](https://community.anovaculinary.com/u/GraemeDixon)\ **Replies:** 2\ **Last updated:** [November 26, 2016, 10:08pm UTC](https://community.anovaculinary.com/t/problem-displaying-images-in-forum/1246 "2016-11-26T22:08:45Z")
Hi - any ideas as to why images in the forum are display as small boxes with a X in them? Edge or Chrome browser. --- ## [Email support/ chat function](https://community.anovaculinary.com/t/email-support-chat-function/1224)
**Author:** [@igor1963](https://community.anovaculinary.com/u/igor1963)\ **Replies:** 1\ **Last updated:** [November 23, 2016, 10:58pm UTC](https://community.anovaculinary.com/t/email-support-chat-function/1224 "2016-11-23T22:58:55Z")
Hi guys, I'm new to the forum and to Anova and not sure where exactly to put my question so I decided to use this section. I ordered a precision cooker wifi yesterday and went through a somewhat confusing ordering proc… --- ## [Best place to order APC for Germany](https://community.anovaculinary.com/t/best-place-to-order-apc-for-germany/1059)
**Author:** [@klip](https://community.anovaculinary.com/u/klip)\ **Replies:** 3\ **Last updated:** [November 8, 2016, 7:35am UTC](https://community.anovaculinary.com/t/best-place-to-order-apc-for-germany/1059 "2016-11-08T07:35:19Z")
Hi, I live in the UK and have ordered my APC from the webstore here. I am considering to buy one for my family in Germany as a present. They would obviously benefit from a German plug and warranty. The Anova Webstore Ge… --- ## [FAQ/Guidelines](https://community.anovaculinary.com/t/faq-guidelines/5)
**Author:** [@system](https://community.anovaculinary.com/u/system)\ **Replies:** 1\ **Last updated:** [November 2, 2016, 4:09pm UTC](https://community.anovaculinary.com/t/faq-guidelines/5 "2016-11-02T16:09:08Z")
Welcome to the #anovafoodnerd Community Forum! ###Everyone Has a Seat at the Table. Here is where you’re welcome to hang out with other fellow community members and the Anova Culinary team. Feel free to ask questions, g… --- ## [What do YOU want from Community?](https://community.anovaculinary.com/t/what-do-you-want-from-community/831)
**Author:** [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Replies:** 1\ **Last updated:** [November 1, 2016, 10:52pm UTC](https://community.anovaculinary.com/t/what-do-you-want-from-community/831 "2016-11-01T22:52:54Z")
Hey Anova Community! Welcome to the new and improved community page! As you can see we have implemented a new platform, making it easier for you to navigate, ask questions, get answers, and share your Precision Cooking… --- ## [Is the Anova wifi limited to G instead of N?](https://community.anovaculinary.com/t/is-the-anova-wifi-limited-to-g-instead-of-n/830)
**Author:** [@killerz298](https://community.anovaculinary.com/u/killerz298)\ **Replies:** 2\ **Last updated:** [October 31, 2016, 8:21pm UTC](https://community.anovaculinary.com/t/is-the-anova-wifi-limited-to-g-instead-of-n/830 "2016-10-31T20:21:38Z")
I spent at least an hour last night trying to connect my Anova to my home wifi network. I was under the belief that Anova can connect to wireless N over 2.4 ghz however when my router is set to N only the Anova can't … --- ## [Forum](https://community.anovaculinary.com/t/forum/829)
**Author:** [@Cgaengineer](https://community.anovaculinary.com/u/Cgaengineer)\ **Replies:** 0\ **Last updated:** [October 30, 2016, 9:53pm UTC](https://community.anovaculinary.com/t/forum/829 "2016-10-30T21:53:22Z")
Anyway that this forum can be ported over to Tapatalk or similar, it's so clunky and hard to use for even a fellow like me... --- ## [Burnt internals](https://community.anovaculinary.com/t/burnt-internals/823)
**Author:** [@Planetrk](https://community.anovaculinary.com/u/Planetrk)\ **Replies:** 1\ **Last updated:** [October 30, 2016, 5:33pm UTC](https://community.anovaculinary.com/t/burnt-internals/823 "2016-10-30T17:33:10Z")
I am from the Philippines and made a mistake in getting a 110v wifi/bt unit from Amazon. In the first cook, my daughter mistakenly plugged this to 220v instead of our step down transformer. Smoke was produced so we immed… --- ## [Has anyone had a go at my experiment yet?](https://community.anovaculinary.com/t/has-anyone-had-a-go-at-my-experiment-yet/826)
**Author:** [@HUNTER](https://community.anovaculinary.com/u/HUNTER)\ **Replies:** 3\ **Last updated:** [October 30, 2016, 1:29pm UTC](https://community.anovaculinary.com/t/has-anyone-had-a-go-at-my-experiment-yet/826 "2016-10-30T13:29:56Z")
Just wanting to know if anyone tried out my Bluetooth experiment and let me know the results. --- ## [Bluetooth is not working help and self test help](https://community.anovaculinary.com/t/bluetooth-is-not-working-help-and-self-test-help/824)
**Author:** [@HUNTER](https://community.anovaculinary.com/u/HUNTER)\ **Replies:** 0\ **Last updated:** [October 27, 2016, 9:45pm UTC](https://community.anovaculinary.com/t/bluetooth-is-not-working-help-and-self-test-help/824 "2016-10-27T21:45:56Z")
Hello out there can someone help with an experiment for me, i am convinced that bluetooth does not work on my device. if i have phone wifi on, bluetooth off / router on / A.P.C wifi on. works all good. if i have phon… --- ## [Why it charges me for shipping to a US address?](https://community.anovaculinary.com/t/why-it-charges-me-for-shipping-to-a-us-address/819)
**Author:** [@Xiao\_Han](https://community.anovaculinary.com/u/Xiao_Han)\ **Replies:** 5\ **Last updated:** [October 17, 2016, 10:39pm UTC](https://community.anovaculinary.com/t/why-it-charges-me-for-shipping-to-a-us-address/819 "2016-10-17T22:39:34Z")
I was going to buy a AU plug unit from US store and ship to a US address online, but it shows charging $37.33 to ship to Portland. Any idea? I thought it is free for US and Canada. --- ## [Typo alert](https://community.anovaculinary.com/t/typo-alert/814)
**Author:** [@happysundays](https://community.anovaculinary.com/u/happysundays)\ **Replies:** 2\ **Last updated:** [September 19, 2016, 11:12pm UTC](https://community.anovaculinary.com/t/typo-alert/814 "2016-09-19T23:12:52Z")
Hi guys, I powered up and connected to my new Anova WIFI without issue on the weekend. I wanted to show my colleagues at work today so with my iPhone NOT connected to the WIFI network I opened up the Anova WIFI app to … --- ## [How to start to cook?](https://community.anovaculinary.com/t/how-to-start-to-cook/811)
**Author:** [@TheLockKeeper](https://community.anovaculinary.com/u/TheLockKeeper)\ **Replies:** 1\ **Last updated:** [September 3, 2016, 9:25pm UTC](https://community.anovaculinary.com/t/how-to-start-to-cook/811 "2016-09-03T21:25:00Z")
Trying to use my Anova (wifi) for the first time. I set to cook Chicken via the app. The water pre-heated and notified me. I pressed OK and put my food into the pot. But then there was no way to start the timer to cook p… --- ## [Unit stops working](https://community.anovaculinary.com/t/unit-stops-working/807)
**Author:** [@wadekelly](https://community.anovaculinary.com/u/wadekelly)\ **Replies:** 3\ **Last updated:** [September 3, 2016, 9:20pm UTC](https://community.anovaculinary.com/t/unit-stops-working/807 "2016-09-03T21:20:46Z")
Was going to do a 48 hour rump roast on Sat. When I woke up in the morning the water was cold. The machine stopped. I thought, perhaps I just plugged it in, set the temp but didn't turn it on. Unlikely, but possible. The… --- ## [New Anova Precision Cooker (WIFI): Temperate 1,5 Degree Celsius to low, no calibrate offset](https://community.anovaculinary.com/t/new-anova-precision-cooker-wifi-temperate-1-5-degree-celsius-to-low-no-calibrate-offset/808)
**Author:** [@Deraaf](https://community.anovaculinary.com/u/Deraaf)\ **Replies:** 2\ **Last updated:** [August 28, 2016, 11:16am UTC](https://community.anovaculinary.com/t/new-anova-precision-cooker-wifi-temperate-1-5-degree-celsius-to-low-no-calibrate-offset/808 "2016-08-28T11:16:09Z")
I am a new owner of a Precision Cooker BT&Wifi in Germany and have directly an issue: the temperature ist permanent 1,5 Degree higher on display than checked with Thermapen and a second SV Cooker. But the options calibra… --- ## [Anova Wifi keeps stopping](https://community.anovaculinary.com/t/anova-wifi-keeps-stopping/803)
**Author:** [@schaufuss](https://community.anovaculinary.com/u/schaufuss)\ **Replies:** 6\ **Last updated:** [August 24, 2016, 7:32pm UTC](https://community.anovaculinary.com/t/anova-wifi-keeps-stopping/803 "2016-08-24T19:32:42Z")
I'm doing a 3 hour cook and have not set a timer, just started the Anova at the right temperature. After about 2 hours the Anova made 3 beeps and stopped, like if I had manually stopped the cook. I did not get any notif… --- ## [Problem with anova](https://community.anovaculinary.com/t/problem-with-anova/805)
**Author:** [@Andres\_kosovsky](https://community.anovaculinary.com/u/Andres_kosovsky)\ **Replies:** 1\ **Last updated:** [August 23, 2016, 10:27am UTC](https://community.anovaculinary.com/t/problem-with-anova/805 "2016-08-23T10:27:46Z")
Hello: FIrst of all sorry my english, Im Argentinian. I bought your product and after use only 6 times I have a problem that I tell you. Up to yesterday work ok, but now I start the Anova with cold water (… --- ## [Extending past 99.5 mins](https://community.anovaculinary.com/t/extending-past-99-5-mins/146)
**Author:** [@jroosa](https://community.anovaculinary.com/u/jroosa)\ **Replies:** 3\ **Last updated:** [August 22, 2016, 12:03pm UTC](https://community.anovaculinary.com/t/extending-past-99-5-mins/146 "2016-08-22T12:03:55Z")
How do I set unit for 36 hrs and walk away? The max time is 99-mins. Can I toggle somewhere to hours instead of mins.? --- ## [Cooker Issues (Wifi Model) - New software failures. iOS](https://community.anovaculinary.com/t/cooker-issues-wifi-model-new-software-failures-ios/797)
**Author:** [@BKeyport](https://community.anovaculinary.com/u/BKeyport)\ **Replies:** 2\ **Last updated:** [August 3, 2016, 6:47pm UTC](https://community.anovaculinary.com/t/cooker-issues-wifi-model-new-software-failures-ios/797 "2016-08-03T18:47:55Z")
Just got the new software to fix the previous wifi issues, now I have a new bug. If Bluetooth is off (I don't normally use it for anything) the software will complain about bluetooth being off, then attempt to re-pair th… --- ## [Heating issues](https://community.anovaculinary.com/t/heating-issues/796)
**Author:** [@Big21](https://community.anovaculinary.com/u/Big21)\ **Replies:** 0\ **Last updated:** [August 2, 2016, 11:24am UTC](https://community.anovaculinary.com/t/heating-issues/796 "2016-08-02T11:24:43Z")
Hi I´ve bought 4 Anova runners to use at home and at my restaurant. I only use them for testing at home and to cook one dish (pork belly) for 16 hours 1 o 2 times a week so its not an intensive or abusive use. I´ve boug… --- ## [Does the weight of an item determine cooking time?](https://community.anovaculinary.com/t/does-the-weight-of-an-item-determine-cooking-time/790)
**Author:** [@JacksonChef](https://community.anovaculinary.com/u/JacksonChef)\ **Replies:** 1\ **Last updated:** [July 24, 2016, 12:51pm UTC](https://community.anovaculinary.com/t/does-the-weight-of-an-item-determine-cooking-time/790 "2016-07-24T12:51:17Z")
I am a bit baffled by some of the cooking guides for roasts. I have a 5lb pork, boneless roast, ready to go. The recipes I see on the app and in most temperature guides look like they are geared to 1-2lbs. Is there a … --- ## [Anova Turns Off and Beeps Loudly](https://community.anovaculinary.com/t/anova-turns-off-and-beeps-loudly/789)
**Author:** [@theloyd](https://community.anovaculinary.com/u/theloyd)\ **Replies:** 1\ **Last updated:** [July 23, 2016, 3:12pm UTC](https://community.anovaculinary.com/t/anova-turns-off-and-beeps-loudly/789 "2016-07-23T15:12:03Z")
When I set my Anova to cook it gets to temp without any issues but then will randomly stop heating and circulating and just beep loudly. I believe, from doing some reading, that this is supposed to be the water level ala… --- ## [Sous Vide °Celsius for iOS added support for Anova in latest update](https://community.anovaculinary.com/t/sous-vide-celsius-for-ios-added-support-for-anova-in-latest-update/252)
**Author:** [@jfrei](https://community.anovaculinary.com/u/jfrei)\ **Replies:** 18\ **Last updated:** [June 29, 2016, 4:46am UTC](https://community.anovaculinary.com/t/sous-vide-celsius-for-ios-added-support-for-anova-in-latest-update/252 "2016-06-29T04:46:04Z")
Our app “Sous Vide °Celsius” has been around for quite some time, but the latest release 3.1 added support for the new Anova Precision Cooker. With this simple initial integration, you will be able to quickly set temper… --- ## [Android](https://community.anovaculinary.com/t/android/781)
**Author:** [@helge](https://community.anovaculinary.com/u/helge)\ **Replies:** 1\ **Last updated:** [June 26, 2016, 11:35am UTC](https://community.anovaculinary.com/t/android/781 "2016-06-26T11:35:05Z")
I just wonders if there is a wifi app for android ? [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=27) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=29)