# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=29 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 30 --- ## [Loud humming noise](https://community.anovaculinary.com/t/loud-humming-noise/780)
**Author:** [@FranklinBluth22](https://community.anovaculinary.com/u/FranklinBluth22)\ **Replies:** 2\ **Last updated:** [June 17, 2016, 4:51pm UTC](https://community.anovaculinary.com/t/loud-humming-noise/780 "2016-06-17T16:51:33Z")
I’ve seen others post videos showing a super low, near inaudible noise level while their Anova is running. Mine tends to produce a fairly substantial humming noise I can hear from any room in my apartment (see YT link be… --- ## [Is type of plastic important when choosing a container?](https://community.anovaculinary.com/t/is-type-of-plastic-important-when-choosing-a-container/778)
**Author:** [@geordienz](https://community.anovaculinary.com/u/geordienz)\ **Replies:** 2\ **Last updated:** [June 13, 2016, 12:42am UTC](https://community.anovaculinary.com/t/is-type-of-plastic-important-when-choosing-a-container/778 "2016-06-13T00:42:07Z")
Also, would circular container be better than rectangular for water flow, or doesn't it matter? --- ## [It's it okay to put the precision cooker right on the pot bottom without clam?](https://community.anovaculinary.com/t/its-it-okay-to-put-the-precision-cooker-right-on-the-pot-bottom-without-clam/779)
**Author:** [@fangpenlin](https://community.anovaculinary.com/u/fangpenlin)\ **Replies:** 2\ **Last updated:** [June 10, 2016, 5:58pm UTC](https://community.anovaculinary.com/t/its-it-okay-to-put-the-precision-cooker-right-on-the-pot-bottom-without-clam/779 "2016-06-10T17:58:00Z")
Is it okay to put precision cooker on the bottom of pot without the clam? --- ## [Anova Precision Cooker - 220V UK-Plug](https://community.anovaculinary.com/t/anova-precision-cooker-220v-uk-plug/777)
**Author:** [@andrewusher](https://community.anovaculinary.com/u/andrewusher)\ **Replies:** 2\ **Last updated:** [June 9, 2016, 4:16pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-220v-uk-plug/777 "2016-06-09T16:16:32Z")
My Anova just arrived but its not a UK Plug version, despite ordering that, very disappointed. I understand i can buy a convertor, but i live in rural scotland and that means an online order, which won't get here for the… --- ## [Motor rattled. Unit turned off once. Now circulator motor isn't spinning](https://community.anovaculinary.com/t/motor-rattled-unit-turned-off-once-now-circulator-motor-isnt-spinning/775)
**Author:** [@mainstreetmark](https://community.anovaculinary.com/u/mainstreetmark)\ **Replies:** 3\ **Last updated:** [June 2, 2016, 11:11pm UTC](https://community.anovaculinary.com/t/motor-rattled-unit-turned-off-once-now-circulator-motor-isnt-spinning/775 "2016-06-02T23:11:21Z")
After about 5 sessions, I decided to do a corned beef. about 12 hours into a 48 hour session, the unit shut off in the middle of the night and the beef set there at 81F all night. Discarded. Bought another corned beef… --- ## [Anova PC WiFi 110v using Stabilizer](https://community.anovaculinary.com/t/anova-pc-wifi-110v-using-stabilizer/774)
**Author:** [@arief](https://community.anovaculinary.com/u/arief)\ **Replies:** 1\ **Last updated:** [May 24, 2016, 10:19pm UTC](https://community.anovaculinary.com/t/anova-pc-wifi-110v-using-stabilizer/774 "2016-05-24T22:19:44Z")
Hi, I’ve just got my brand new Anova Precision Cooker WiFi with 110v - 120v (800W) from Amazon.com. Can I use it with the following stabilizer in Indonesia (220V)? Thank you Arief LEXOS ST 1000 D Stabilizer … --- ## [Cannot connet to Anova](https://community.anovaculinary.com/t/cannot-connet-to-anova/773)
**Author:** [@Chao\_Lip\_Yan\_Felix](https://community.anovaculinary.com/u/Chao_Lip_Yan_Felix)\ **Replies:** 1\ **Last updated:** [May 16, 2016, 7:53pm UTC](https://community.anovaculinary.com/t/cannot-connet-to-anova/773 "2016-05-16T19:53:08Z")
Cannot connet to ANOVA with Sony Android phone! --- ## [Is Anova Precision Cooker good for 110-120V?](https://community.anovaculinary.com/t/is-anova-precision-cooker-good-for-110-120v/764)
**Author:** [@Iris](https://community.anovaculinary.com/u/Iris)\ **Replies:** 1\ **Last updated:** [May 13, 2016, 5:47pm UTC](https://community.anovaculinary.com/t/is-anova-precision-cooker-good-for-110-120v/764 "2016-05-13T17:47:18Z")
I have ordered a Anova Precision Cooker from Hong Kong website and the specifications mention it is 110-120V. I would like to confirm if it is good for use in Canada which is 120V? I ask as I made the order in Hong Ko… --- ## [Exchange 220v anova machine](https://community.anovaculinary.com/t/exchange-220v-anova-machine/766)
**Author:** [@low](https://community.anovaculinary.com/u/low)\ **Replies:** 1\ **Last updated:** [May 13, 2016, 5:45pm UTC](https://community.anovaculinary.com/t/exchange-220v-anova-machine/766 "2016-05-13T17:45:36Z")
I bought a anova sou vide machine 110v spec on 16 Feb 2016, but I found that Malaysia only can be used on 220v spec machine. So I returned the 110v machine to Anova on 23 March 2016, and Anova staff - Ms Marilatte agreed… --- ## [When starting a recipe from the app the circulator starts but after 2 secs says time is up and stops](https://community.anovaculinary.com/t/when-starting-a-recipe-from-the-app-the-circulator-starts-but-after-2-secs-says-time-is-up-and-stops/771)
**Author:** [@Ole\_Henrik\_Rostad](https://community.anovaculinary.com/u/Ole_Henrik_Rostad)\ **Replies:** 1\ **Last updated:** [May 13, 2016, 5:41pm UTC](https://community.anovaculinary.com/t/when-starting-a-recipe-from-the-app-the-circulator-starts-but-after-2-secs-says-time-is-up-and-stops/771 "2016-05-13T17:41:53Z")
Just bought the WiFi model and setup and connection worked fine. I did a test run on a poached egg started from the app, worked fine . However, after that when I try a new recipe the circulator starts and then stops imme… --- ## [Unable to look up order status](https://community.anovaculinary.com/t/unable-to-look-up-order-status/770)
**Author:** [@heiko1212](https://community.anovaculinary.com/u/heiko1212)\ **Replies:** 1\ **Last updated:** [May 13, 2016, 5:40pm UTC](https://community.anovaculinary.com/t/unable-to-look-up-order-status/770 "2016-05-13T17:40:20Z")
Order #HK11593 I order the Bluetooth + Wifi version on 6 May 2016, it stated 3-6 days of shipping. But when I look up my order status online, it returns to me : \[anova\] Please kindly follow up! Thank you! --- ## [Custom Recipes](https://community.anovaculinary.com/t/custom-recipes/752)
**Author:** [@SteveK](https://community.anovaculinary.com/u/SteveK)\ **Replies:** 5\ **Last updated:** [May 10, 2016, 12:14am UTC](https://community.anovaculinary.com/t/custom-recipes/752 "2016-05-10T00:14:47Z")
I am new to Anova but I have been cooking sous vide at home for three plus years. I would like the ability to add my own recipes with the ability to set time and temp respectively. While the included recipes are intere… --- ## [VAT and custom duties, when shipping to Germany?](https://community.anovaculinary.com/t/vat-and-custom-duties-when-shipping-to-germany/763)
**Author:** [@Kamelion](https://community.anovaculinary.com/u/Kamelion)\ **Replies:** 1\ **Last updated:** [May 9, 2016, 11:39am UTC](https://community.anovaculinary.com/t/vat-and-custom-duties-when-shipping-to-germany/763 "2016-05-09T11:39:37Z")
Hi everyone, I am a bit confused, since there now seems to exist two stores to buy the precision cooker, this (older) one, where the price still is 199 $, but the item ist sold out, and then the homepage where the sprin… --- ## [Wifi security question](https://community.anovaculinary.com/t/wifi-security-question/761)
**Author:** [@Bense](https://community.anovaculinary.com/u/Bense)\ **Replies:** 3\ **Last updated:** [April 29, 2016, 5:04pm UTC](https://community.anovaculinary.com/t/wifi-security-question/761 "2016-04-29T17:04:58Z")
So far I love my Anova wifi. My question is from a security perspective, how does the unit connect to my phone when I am on a cellular network? I am pretty sure my router doesn't have any open ports. Am I missing somethi… --- ## [Recipes in the app?](https://community.anovaculinary.com/t/recipes-in-the-app/753)
**Author:** [@JamQueen](https://community.anovaculinary.com/u/JamQueen)\ **Replies:** 7\ **Last updated:** [April 24, 2016, 9:01pm UTC](https://community.anovaculinary.com/t/recipes-in-the-app/753 "2016-04-24T21:01:39Z")
I JUST received my Precision Cooker two days ago and last night's chicken was swell. Are there not recipes in the app? How do I get to them? My unit is currently put away. I just opened the app (iOS) and was greeted … --- ## [Reliability concerns - options?](https://community.anovaculinary.com/t/reliability-concerns-options/715)
**Author:** [@RandEE](https://community.anovaculinary.com/u/RandEE)\ **Replies:** 9\ **Last updated:** [April 12, 2016, 3:57pm UTC](https://community.anovaculinary.com/t/reliability-concerns-options/715 "2016-04-12T15:57:51Z")
I love using the sous vide method, maybe too much. My wife and I are using are ANOVA cooker 2 or 3 times a week. When it works, it works perfectly. Then they die... I am in process of returning my 2nd one in the 6 months… --- ## [Timer + Bluetooth](https://community.anovaculinary.com/t/timer-bluetooth/612)
**Author:** [@Clement\_Kueh](https://community.anovaculinary.com/u/Clement_Kueh)\ **Replies:** 3\ **Last updated:** [April 6, 2016, 6:06pm UTC](https://community.anovaculinary.com/t/timer-bluetooth/612 "2016-04-06T18:06:18Z")
HI there, I bought the Bluetooth 220v AU Model about one week ago and have been using it like crazy. Only I can't figure out how to see the time left on the clock. I feel like it has to be something ridiculously simple … --- ## [Cannot connect my Adroid Bluetooth App](https://community.anovaculinary.com/t/cannot-connect-my-adroid-bluetooth-app/658)
**Author:** [@rtcary](https://community.anovaculinary.com/u/rtcary)\ **Replies:** 1\ **Last updated:** [April 3, 2016, 6:55pm UTC](https://community.anovaculinary.com/t/cannot-connect-my-adroid-bluetooth-app/658 "2016-04-03T18:55:08Z")
Today we received a Anova device and all works properly except I cannot establish a Bluetooth connection with my Nexus 5 phone. If I follow the directions by plugging the Anova device into the wall and then go to the An… --- ## [Cost of International 220v WiFi Precision Cooker](https://community.anovaculinary.com/t/cost-of-international-220v-wifi-precision-cooker/743)
**Author:** [@Evindem](https://community.anovaculinary.com/u/Evindem)\ **Replies:** 1\ **Last updated:** [April 3, 2016, 5:51pm UTC](https://community.anovaculinary.com/t/cost-of-international-220v-wifi-precision-cooker/743 "2016-04-03T17:51:01Z")
Hi --- ## [Unable to connect to Wi-FI app](https://community.anovaculinary.com/t/unable-to-connect-to-wi-fi-app/732)
**Author:** [@thecatalyst17](https://community.anovaculinary.com/u/thecatalyst17)\ **Replies:** 3\ **Last updated:** [March 24, 2016, 12:05am UTC](https://community.anovaculinary.com/t/unable-to-connect-to-wi-fi-app/732 "2016-03-24T00:05:57Z")
Hi guys, I am have difficulty connecting my WI-FI precision cooker to my WI-FI. Bluetooth connects immediately, but the wi-fi will not connect. My router is a Linksys E1000 (so no 5GHz band), my SSID is not hidden, I hav… --- ## [Anova SDK for iPhone app developers](https://community.anovaculinary.com/t/anova-sdk-for-iphone-app-developers/508)
**Author:** [@slapphappe](https://community.anovaculinary.com/u/slapphappe)\ **Replies:** 3\ **Last updated:** [March 22, 2016, 2:08am UTC](https://community.anovaculinary.com/t/anova-sdk-for-iphone-app-developers/508 "2016-03-22T02:08:44Z")
The Anova 2 proves to be the equal of my home built kit – much smaller and quieter too. Leaving hardware development behind I’m now keen to dabble in software controlling the unit. Believing there to be a Anova SDK I bou… --- ## [iPhone 6S connectivity issues](https://community.anovaculinary.com/t/iphone-6s-connectivity-issues/738)
**Author:** [@boer37](https://community.anovaculinary.com/u/boer37)\ **Replies:** 4\ **Last updated:** [March 21, 2016, 5:16pm UTC](https://community.anovaculinary.com/t/iphone-6s-connectivity-issues/738 "2016-03-21T17:16:58Z")
If you are reading this and have had success connecting the Anova WiFi to an iPhone 6S - can you please respond? Both myself and a friend bought Anova WiFi PC's and we are both having issues with our iPhone 6S and conne… --- ## [Linux SDK](https://community.anovaculinary.com/t/linux-sdk/283)
**Author:** [@db12358](https://community.anovaculinary.com/u/db12358)\ **Replies:** 5\ **Last updated:** [March 18, 2016, 6:22pm UTC](https://community.anovaculinary.com/t/linux-sdk/283 "2016-03-18T18:22:10Z")
Hi, Are there any plans for a Linux SDK? I would like to have a Raspberry PI talk to the device, presenting a web interface to it. If not, is it possible to get access to the Bluetooth API? /Daniel --- ## [Why is my precision cooker not turning on?](https://community.anovaculinary.com/t/why-is-my-precision-cooker-not-turning-on/735)
**Author:** [@jgonzalez](https://community.anovaculinary.com/u/jgonzalez)\ **Replies:** 1\ **Last updated:** [March 13, 2016, 4:48am UTC](https://community.anovaculinary.com/t/why-is-my-precision-cooker-not-turning-on/735 "2016-03-13T04:48:28Z")
I just received my anova pre ision cooker. I did just as the manual says, but it won't turn on, plug it in, and nothing, just dead, no lights, no display, nothing! Please help. --- ## [Precision Cooker Will not turn on when plugged in... Why?](https://community.anovaculinary.com/t/precision-cooker-will-not-turn-on-when-plugged-in-why/702)
**Author:** [@HartGellman](https://community.anovaculinary.com/u/HartGellman)\ **Replies:** 2\ **Last updated:** [March 13, 2016, 4:46am UTC](https://community.anovaculinary.com/t/precision-cooker-will-not-turn-on-when-plugged-in-why/702 "2016-03-13T04:46:50Z")
I just purchased a Precision Cooker, used it once last week and it was great, now just plugged it in to use again and it is not turning on (screen is blank). I have plugged in other appliances into the outlet I am using … --- ## [Anova One not heating up](https://community.anovaculinary.com/t/anova-one-not-heating-up/731)
**Author:** [@Wen](https://community.anovaculinary.com/u/Wen)\ **Replies:** 1\ **Last updated:** [March 2, 2016, 6:02pm UTC](https://community.anovaculinary.com/t/anova-one-not-heating-up/731 "2016-03-02T18:02:58Z")
Hi people, I have a dinner planned, food prep-ed in vacuum bag and my Anova One is not heating up. LCD is working, pump is working but it is not heating up. I last used it 2 days ago and it's all good. I would need to u… --- ## [Feedback on the Android App](https://community.anovaculinary.com/t/feedback-on-the-android-app/697)
**Author:** [@tara](https://community.anovaculinary.com/u/tara)\ **Replies:** 3\ **Last updated:** [March 1, 2016, 4:31pm UTC](https://community.anovaculinary.com/t/feedback-on-the-android-app/697 "2016-03-01T16:31:43Z")
Hey Anova Community, Our Android App now supports WI-FI! Let us know what you think about the experience. Tell us how you're using the app. How does it help you cook? We want to hear your thoughts & feedback! TaraAnova… --- ## [Three Beeps & Reseting of Power; Help Please](https://community.anovaculinary.com/t/three-beeps-reseting-of-power-help-please/724)
**Author:** [@JSchwim](https://community.anovaculinary.com/u/JSchwim)\ **Replies:** 2\ **Last updated:** [February 16, 2016, 12:03am UTC](https://community.anovaculinary.com/t/three-beeps-reseting-of-power-help-please/724 "2016-02-16T00:03:13Z")
Today I had the intention of sous viding some carrots for myself. Knowing it can take the PC a while to get the water up to 85C I set the Anova and went about my day. I’m currently working through a cold and as a result … --- ## [Won't connect to wifi](https://community.anovaculinary.com/t/wont-connect-to-wifi/649)
**Author:** [@tcingle](https://community.anovaculinary.com/u/tcingle)\ **Replies:** 10\ **Last updated:** [February 15, 2016, 12:03am UTC](https://community.anovaculinary.com/t/wont-connect-to-wifi/649 "2016-02-15T00:03:29Z")
Just got my wifi PC. Able to pair it with the iOS app, but I'm never prompted to enter my wifi network password. Am I missing something? --- ## [I can't get the WiFi app to work on my iPhone 6](https://community.anovaculinary.com/t/i-cant-get-the-wifi-app-to-work-on-my-iphone-6/720)
**Author:** [@BooSF](https://community.anovaculinary.com/u/BooSF)\ **Replies:** 2\ **Last updated:** [February 9, 2016, 7:54pm UTC](https://community.anovaculinary.com/t/i-cant-get-the-wifi-app-to-work-on-my-iphone-6/720 "2016-02-09T19:54:07Z")
I loaded both the Bluetooth (original) iPhone app on both my iPad (2nd Gen) and iPhone 6 and both Bluetooth apps work fine. However, I can only get the WiFi app to work on my iPad. It will not complete the installation… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=28) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=30)