# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=3 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 4 --- ## [Anova Precision Cooker 120V in Japan (100V)?](https://community.anovaculinary.com/t/anova-precision-cooker-120v-in-japan-100v/149)
**Author:** [@mjoach](https://community.anovaculinary.com/u/mjoach)\ **Replies:** 9\ **Last updated:** [November 24, 2022, 5:39am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-120v-in-japan-100v/149 "2022-11-24T05:39:54Z")
Hi all, I was wondering if anyone had a chance to test the 120V unit in Japan, where the grid provides only 100V? Or had an idea how it would behave? It is clearly outside official specs, but I imagine it could still wor… --- ## [The white plastic water tank valve.. How to reinstall it ?](https://community.anovaculinary.com/t/the-white-plastic-water-tank-valve-how-to-reinstall-it/31346)
**Author:** [@TK648](https://community.anovaculinary.com/u/TK648)\ **Replies:** 0\ **Last updated:** [November 18, 2022, 3:23pm UTC](https://community.anovaculinary.com/t/the-white-plastic-water-tank-valve-how-to-reinstall-it/31346 "2022-11-18T15:23:51Z")
How do I replace/reinstall the white water tank valve I took it out just to see how easy it was to take apart, and now it will not stay in place --- ## [Useless timer](https://community.anovaculinary.com/t/useless-timer/31314)
**Author:** [@Varesa](https://community.anovaculinary.com/u/Varesa)\ **Replies:** 0\ **Last updated:** [November 10, 2022, 7:35pm UTC](https://community.anovaculinary.com/t/useless-timer/31314 "2022-11-10T19:35:53Z")
My old baker oven had a timer that did its job by shutting down the oven when the timer reached zero. Strangely, the Anova just keeps on cooking and so, what is the point and why does this oven not have an automatic shu… --- ## [Multiple APO Ovens on one App?](https://community.anovaculinary.com/t/multiple-apo-ovens-on-one-app/31267)
**Author:** [@jeremygreen](https://community.anovaculinary.com/u/jeremygreen)\ **Replies:** 0\ **Last updated:** [October 27, 2022, 5:19pm UTC](https://community.anovaculinary.com/t/multiple-apo-ovens-on-one-app/31267 "2022-10-27T17:19:55Z")
Hello, I am lucky enough to have 2 precision ovens in 2 different houses. It can cause the app to act very strangely and I spend a lot of time disconnecting and reconnecting the ovens to get it to work reliable. Is th… --- ## [Chamber sealer won’t seal](https://community.anovaculinary.com/t/chamber-sealer-won-t-seal/31245)
**Author:** [@Sharon\_Hammond](https://community.anovaculinary.com/u/Sharon_Hammond)\ **Replies:** 0\ **Last updated:** [October 24, 2022, 1:46am UTC](https://community.anovaculinary.com/t/chamber-sealer-won-t-seal/31245 "2022-10-24T01:46:04Z")
The chamber sealer I purchased on May 31 has stopped sealing the bags. --- ## [Clamp broken - ideas to hold unit in place?](https://community.anovaculinary.com/t/clamp-broken-ideas-to-hold-unit-in-place/722)
**Author:** [@Dale](https://community.anovaculinary.com/u/Dale)\ **Replies:** 15\ **Last updated:** [September 24, 2022, 2:52pm UTC](https://community.anovaculinary.com/t/clamp-broken-ideas-to-hold-unit-in-place/722 "2022-09-24T14:52:33Z")
Still holding together but probably not for long - very brittle plastic. I don't think they sell replacement parts or offer warranty outside of US so I need to come up with an alternative. I'm sure this has happened to… --- ## [Significant shipment delay in vacuum seal bags](https://community.anovaculinary.com/t/significant-shipment-delay-in-vacuum-seal-bags/31036)
**Author:** [@ridiculous](https://community.anovaculinary.com/u/ridiculous)\ **Replies:** 0\ **Last updated:** [August 30, 2022, 3:32am UTC](https://community.anovaculinary.com/t/significant-shipment-delay-in-vacuum-seal-bags/31036 "2022-08-30T03:32:08Z")
I have bought the anova sous vide machine and vacuum seal back in June. Those arrived quite quickly. But the vacuum sealed bags did not come along with the machines. When asking support, somehow supply was not available … --- ## [Self restart after power outage](https://community.anovaculinary.com/t/self-restart-after-power-outage/100)
**Author:** [@canugghead](https://community.anovaculinary.com/u/canugghead)\ **Replies:** 30\ **Last updated:** [July 25, 2022, 3:35pm UTC](https://community.anovaculinary.com/t/self-restart-after-power-outage/100 "2022-07-25T15:35:06Z")
It appears the precision cooker does not self restart after a power outage. Do we have to wait for the phone application to set that up? --- ## [chamber sealer question](https://community.anovaculinary.com/t/chamber-sealer-question/30890)
**Author:** [@geezer](https://community.anovaculinary.com/u/geezer)\ **Replies:** 0\ **Last updated:** [July 21, 2022, 7:03pm UTC](https://community.anovaculinary.com/t/chamber-sealer-question/30890 "2022-07-21T19:03:02Z")
what is the maximum container size that will fit into the chamber sealer for marinating? --- ## [Reusable Vacuum Bags not Usable!](https://community.anovaculinary.com/t/reusable-vacuum-bags-not-usable/30877)
**Author:** [@tachyon](https://community.anovaculinary.com/u/tachyon)\ **Replies:** 0\ **Last updated:** [July 18, 2022, 8:59pm UTC](https://community.anovaculinary.com/t/reusable-vacuum-bags-not-usable/30877 "2022-07-18T20:59:54Z")
I bought a box of Anova Reusable Vacuum Bags. There is a zipper closure and an evacuation port on each bag. The box states clearly that these bags are usable with the Precision Port Handheld Vacuum Sealer OR ANY OTHER A… --- ## [Anova sous vide problem](https://community.anovaculinary.com/t/anova-sous-vide-problem/30804)
**Author:** [@Leanne\_Haney](https://community.anovaculinary.com/u/Leanne_Haney)\ **Replies:** 3\ **Last updated:** [June 30, 2022, 1:57am UTC](https://community.anovaculinary.com/t/anova-sous-vide-problem/30804 "2022-06-30T01:57:15Z")
I have successfully been using this for years. Suddenly it would not come out to be themperture programmed but was MUCH lower checking with thermometer. Ruined several dinners. This happened 3 times, so I got a new one.… --- ## [How can I contact a senior support member?](https://community.anovaculinary.com/t/how-can-i-contact-a-senior-support-member/30727)
**Author:** [@TheWorstCompany](https://community.anovaculinary.com/u/TheWorstCompany)\ **Replies:** 0\ **Last updated:** [May 29, 2022, 8:19am UTC](https://community.anovaculinary.com/t/how-can-i-contact-a-senior-support-member/30727 "2022-05-29T08:19:57Z")
I have had a wild ride with this terrible company, that’s for sure. I’ve reached the end of my tether now. I purchased over £1,000 worth of items on the 1st of May, after confirming that the delivery time was 1 - 3 busi… --- ## [Timer countdown on the app doesn't move during cooking](https://community.anovaculinary.com/t/timer-countdown-on-the-app-doesnt-move-during-cooking/545)
**Author:** [@The\_Wiener\_Lady](https://community.anovaculinary.com/u/The_Wiener_Lady)\ **Replies:** 13\ **Last updated:** [May 26, 2022, 7:16pm UTC](https://community.anovaculinary.com/t/timer-countdown-on-the-app-doesnt-move-during-cooking/545 "2022-05-26T19:16:04Z")
Hi folks - I have used my cooker twice now (the steaks were great, the poached eggs were strange) and each time noticed that while using the iPhone app - it was tracking temperature, but the timer didn't count down, just… --- ## [Add dishwasher soap to combat calcium?](https://community.anovaculinary.com/t/add-dishwasher-soap-to-combat-calcium/15797)
**Author:** [@Amir\_Hanan](https://community.anovaculinary.com/u/Amir_Hanan)\ **Replies:** 14\ **Last updated:** [April 27, 2022, 10:41pm UTC](https://community.anovaculinary.com/t/add-dishwasher-soap-to-combat-calcium/15797 "2022-04-27T22:41:52Z")
Would it be ok / helpful to add some dishwasher soap to “soften the water”and reduce calcium buildup? I’m using sealed vacuum bags, guess no risk of contact with the food... (A tip I got from a friend and was wonderi… --- ## [Tempature wheel settingg](https://community.anovaculinary.com/t/tempature-wheel-settingg/3903)
**Author:** [@Merwin](https://community.anovaculinary.com/u/Merwin)\ **Replies:** 3\ **Last updated:** [April 25, 2022, 3:40am UTC](https://community.anovaculinary.com/t/tempature-wheel-settingg/3903 "2022-04-25T03:40:38Z")
I am attempting to use my anova precision cooker for the second time and can not adjust the Temp above 99.5. --- ## [My apple ipad 2 does not detect my anova](https://community.anovaculinary.com/t/my-apple-ipad-2-does-not-detect-my-anova/386)
**Author:** [@catoutofbag](https://community.anovaculinary.com/u/catoutofbag)\ **Replies:** 2\ **Last updated:** [April 6, 2022, 7:24am UTC](https://community.anovaculinary.com/t/my-apple-ipad-2-does-not-detect-my-anova/386 "2022-04-06T07:24:12Z")
tried the steps provided couple of times, but still can't connect via bluetooth --- ## [New Anova Pro timer does not shut off](https://community.anovaculinary.com/t/new-anova-pro-timer-does-not-shut-off/30478)
**Author:** [@jwilke](https://community.anovaculinary.com/u/jwilke)\ **Replies:** 0\ **Last updated:** [March 26, 2022, 9:43pm UTC](https://community.anovaculinary.com/t/new-anova-pro-timer-does-not-shut-off/30478 "2022-03-26T21:43:04Z")
I’ve been using Anova cookers for years, wore them out with no issues. I replaced my dead cooker with a new Pro and what I am finding is that when the timer gets to zero, it starts climbing back up with no change in temp… --- ## [Waiting for Accessories](https://community.anovaculinary.com/t/waiting-for-accessories/30405)
**Author:** [@dionwr](https://community.anovaculinary.com/u/dionwr)\ **Replies:** 1\ **Last updated:** [March 8, 2022, 5:06pm UTC](https://community.anovaculinary.com/t/waiting-for-accessories/30405 "2022-03-08T17:06:48Z")
Several months ago, I ordered the perforated pan for the Anova Precision Oven. Still no sign of it. Anyone have any idea when they’re likely to ship? --- ## [Problem / long lasting beep on my Anova](https://community.anovaculinary.com/t/problem-long-lasting-beep-on-my-anova/1096)
**Author:** [@fabien](https://community.anovaculinary.com/u/fabien)\ **Replies:** 40\ **Last updated:** [March 7, 2022, 1:20am UTC](https://community.anovaculinary.com/t/problem-long-lasting-beep-on-my-anova/1096 "2022-03-07T01:20:28Z")
HI Everyone , I have recently had a problem with my Anova, it won t stop beeping not due to the lack of water. Coud you please tell me if there is a solution to this problem. I only bought 2 years ago straight from An… --- ## [Connection Done, but Not Showing Cooker in App](https://community.anovaculinary.com/t/connection-done-but-not-showing-cooker-in-app/30226)
**Author:** [@stefandeseve](https://community.anovaculinary.com/u/stefandeseve)\ **Replies:** 1\ **Last updated:** [January 31, 2022, 3:50pm UTC](https://community.anovaculinary.com/t/connection-done-but-not-showing-cooker-in-app/30226 "2022-01-31T15:50:37Z")
Hello, I am connecting my app to an ANOVA Wifi cooker. This is a 2.4 GHz connection. There are no spaces in the SSID or the PW. The 5 GHz wifi network is named with a different SSID. My app version is 3.3.9. I am runnin… --- ## [Absence of support. Light fitting - gasket disintegrated. Stinks and makes food taste bad.](https://community.anovaculinary.com/t/absence-of-support-light-fitting-gasket-disintegrated-stinks-and-makes-food-taste-bad/30049)
**Author:** [@Johnx](https://community.anovaculinary.com/u/Johnx)\ **Replies:** 4\ **Last updated:** [January 13, 2022, 4:56pm UTC](https://community.anovaculinary.com/t/absence-of-support-light-fitting-gasket-disintegrated-stinks-and-makes-food-taste-bad/30049 "2022-01-13T16:56:59Z")
When I bought my oven I put it through the initialising stage and noted that it had a bit of a burning-plastic smell. When Anova send me a ‘how did we do’ e-mail, I mentioned it to them and was told that it would be pas… --- ## [Anova makes a clicking sound when I plug it in](https://community.anovaculinary.com/t/anova-makes-a-clicking-sound-when-i-plug-it-in/18636)
**Author:** [@Deejay13](https://community.anovaculinary.com/u/Deejay13)\ **Replies:** 10\ **Last updated:** [January 11, 2022, 4:14pm UTC](https://community.anovaculinary.com/t/anova-makes-a-clicking-sound-when-i-plug-it-in/18636 "2022-01-11T16:14:07Z")
I took the ANOVA out of the box, set it up like normal, plugged it in, and it just sits there and makes a clicking sound. I cannot connect to it and the display is dark. Any ideas? --- ## [When hot, the shelves won't slide](https://community.anovaculinary.com/t/when-hot-the-shelves-wont-slide/29885)
**Author:** [@AshS](https://community.anovaculinary.com/u/AshS)\ **Replies:** 5\ **Last updated:** [December 20, 2021, 3:27pm UTC](https://community.anovaculinary.com/t/when-hot-the-shelves-wont-slide/29885 "2021-12-20T15:27:05Z")
My Precision Oven arrived two days ago and, so far, it seems excellent with respect to cooking. However, when hot, it is extremely difficult to slide the shelves in or out. There is expansion of either the shelves or t… --- ## [Wire racks hard to slide](https://community.anovaculinary.com/t/wire-racks-hard-to-slide/29613)
**Author:** [@lt4vette](https://community.anovaculinary.com/u/lt4vette)\ **Replies:** 2\ **Last updated:** [December 18, 2021, 11:01pm UTC](https://community.anovaculinary.com/t/wire-racks-hard-to-slide/29613 "2021-12-18T23:01:53Z")
Hi, just got my Anova Precision Oven, and it’s going well, although I’m still learning. A significant problem I have is that the wire racks are extremely difficult to slide back into the oven, especially when hot. Tryin… --- ## [The app is inconsistent with its notifications & won't let me set the timer](https://community.anovaculinary.com/t/the-app-is-inconsistent-with-its-notifications-wont-let-me-set-the-timer/29762)
**Author:** [@M3rc\_Nate](https://community.anovaculinary.com/u/M3rc_Nate)\ **Replies:** 1\ **Last updated:** [December 6, 2021, 7:57pm UTC](https://community.anovaculinary.com/t/the-app-is-inconsistent-with-its-notifications-wont-let-me-set-the-timer/29762 "2021-12-06T19:57:13Z")
So I own and have used my Anova Culinary Sous Vide Precision Cooker (WiFi + Bluetooth 900W) since 2018 and up until the last year or more the app has been flawless. Specifically I would get notifications of things like t… --- ## [second anova sous vide how to connect to phone already paired to first device](https://community.anovaculinary.com/t/second-anova-sous-vide-how-to-connect-to-phone-already-paired-to-first-device/7268)
**Author:** [@flugo328](https://community.anovaculinary.com/u/flugo328)\ **Replies:** 18\ **Last updated:** [December 4, 2021, 3:34am UTC](https://community.anovaculinary.com/t/second-anova-sous-vide-how-to-connect-to-phone-already-paired-to-first-device/7268 "2021-12-04T03:34:53Z")
I am looking at getting a second wifi cooker, I current have the first wifi one and we love it so much that we want to get a second for our veggies. how do I go about doing that. we can cook our meats using the cooker… --- ## [probe/timer](https://community.anovaculinary.com/t/probe-timer/28110)
**Author:** [@portlist](https://community.anovaculinary.com/u/portlist)\ **Replies:** 6\ **Last updated:** [November 28, 2021, 12:55am UTC](https://community.anovaculinary.com/t/probe-timer/28110 "2021-11-28T00:55:44Z")
If i touch the button to switch from timer to probe temp I get notification that timer completed ? --- ## [App loses connection and will not reconnect to my new oven](https://community.anovaculinary.com/t/app-loses-connection-and-will-not-reconnect-to-my-new-oven/29616)
**Author:** [@Jgrat](https://community.anovaculinary.com/u/Jgrat)\ **Replies:** 1\ **Last updated:** [November 22, 2021, 5:07pm UTC](https://community.anovaculinary.com/t/app-loses-connection-and-will-not-reconnect-to-my-new-oven/29616 "2021-11-22T17:07:25Z")
I just got my oven the other day and been having problems with the android app losing connection and not reconnecting. Took over 6 tries to get set up because app just freezes or gets just try again errors. The timer … --- ## [Steam coming from bottom front of APO](https://community.anovaculinary.com/t/steam-coming-from-bottom-front-of-apo/29570)
**Author:** [@angryshark](https://community.anovaculinary.com/u/angryshark)\ **Replies:** 1\ **Last updated:** [November 15, 2021, 2:49pm UTC](https://community.anovaculinary.com/t/steam-coming-from-bottom-front-of-apo/29570 "2021-11-15T14:49:08Z")
New owner here. I have steam pouring out of the bottom of the tank at the front of the oven. This is not a little steam; it’s a lot. It does this when the steam setting is either on or off. It does not seem to be interf… --- ## [Temperature wheel jumps around](https://community.anovaculinary.com/t/temperature-wheel-jumps-around/351)
**Author:** [@tsumik](https://community.anovaculinary.com/u/tsumik)\ **Replies:** 5\ **Last updated:** [November 2, 2021, 5:06pm UTC](https://community.anovaculinary.com/t/temperature-wheel-jumps-around/351 "2021-11-02T17:06:43Z")
when I attempt to change the temperature with the wheel on the front of the unit the temperature jumps around randomly. Can this be fixed? [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=2) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=4)