# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=30 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 31 --- ## [It is not heating?](https://community.anovaculinary.com/t/it-is-not-heating/721)
**Author:** [@stevenuge](https://community.anovaculinary.com/u/stevenuge)\ **Replies:** 1\ **Last updated:** [February 9, 2016, 7:51pm UTC](https://community.anovaculinary.com/t/it-is-not-heating/721 "2016-02-09T19:51:01Z")
I ordered a sous vide and I used it once or twice to cook chicken but now it's not heating properly. What should I look into? --- ## [Wifi Connects for first cook, but did not remember connection](https://community.anovaculinary.com/t/wifi-connects-for-first-cook-but-did-not-remember-connection/719)
**Author:** [@tkuhar](https://community.anovaculinary.com/u/tkuhar)\ **Replies:** 1\ **Last updated:** [February 7, 2016, 5:13pm UTC](https://community.anovaculinary.com/t/wifi-connects-for-first-cook-but-did-not-remember-connection/719 "2016-02-07T17:13:57Z")
I added my wifi Anova to my network, but when I tried the second time it did not remember. Do you have you reconnect each time you plug in the device to use? --- ## [Discount Code](https://community.anovaculinary.com/t/discount-code/679)
**Author:** [@blues](https://community.anovaculinary.com/u/blues)\ **Replies:** 5\ **Last updated:** [February 5, 2016, 3:04am UTC](https://community.anovaculinary.com/t/discount-code/679 "2016-02-05T03:04:00Z")
Hi, Interested to get "Anova Sous Vide Immersion Circulator", any current discount code for international customer? Thanks:). --- ## [Calibration issue](https://community.anovaculinary.com/t/calibration-issue/718)
**Author:** [@jmarchiando](https://community.anovaculinary.com/u/jmarchiando)\ **Replies:** 2\ **Last updated:** [February 3, 2016, 6:08pm UTC](https://community.anovaculinary.com/t/calibration-issue/718 "2016-02-03T18:08:49Z")
This isn't my first rodeo - I've had an old sous vide system for years and decided to buy the Anova Precision Cooker after seeing it at CES. On my first use, I found that the temp was off by 30 degrees from what was bei… --- ## [Is there any way to disable the beep at the end of a timer program?](https://community.anovaculinary.com/t/is-there-any-way-to-disable-the-beep-at-the-end-of-a-timer-program/716)
**Author:** [@marcm](https://community.anovaculinary.com/u/marcm)\ **Replies:** 1\ **Last updated:** [January 31, 2016, 4:42am UTC](https://community.anovaculinary.com/t/is-there-any-way-to-disable-the-beep-at-the-end-of-a-timer-program/716 "2016-01-31T04:42:48Z")
I'd like the ability to run my Anova overnight without the audible beep going off at the end of the timer program. For some items (the garlic confit recipe from this website, for example) the item can sit in the slowly c… --- ## [Anova Precision - Lack of Support](https://community.anovaculinary.com/t/anova-precision-lack-of-support/692)
**Author:** [@FastEddie](https://community.anovaculinary.com/u/FastEddie)\ **Replies:** 8\ **Last updated:** [January 27, 2016, 2:24am UTC](https://community.anovaculinary.com/t/anova-precision-lack-of-support/692 "2016-01-27T02:24:36Z")
I don't know what else to do, so I am going to post this here. I bought a Anova Precision Cooker at the end of May, and we enjoyed it so much that we bought our daughter one for Christmas. Sadly, ours quit working betwee… --- ## [Set up timer to start cooking?](https://community.anovaculinary.com/t/set-up-timer-to-start-cooking/709)
**Author:** [@SunLR](https://community.anovaculinary.com/u/SunLR)\ **Replies:** 1\ **Last updated:** [January 25, 2016, 5:55pm UTC](https://community.anovaculinary.com/t/set-up-timer-to-start-cooking/709 "2016-01-25T17:55:36Z")
The timer function currently is for turning the Anova off, but I would like to be able to set a timer for the machine to turn on and start heating water. I have the wifi version, so I most of the time turn the Anova on w… --- ## [Is it safe for PC to rest on bottom of cooking vessel?](https://community.anovaculinary.com/t/is-it-safe-for-pc-to-rest-on-bottom-of-cooking-vessel/710)
**Author:** [@Bieksie](https://community.anovaculinary.com/u/Bieksie)\ **Replies:** 1\ **Last updated:** [January 25, 2016, 5:44pm UTC](https://community.anovaculinary.com/t/is-it-safe-for-pc-to-rest-on-bottom-of-cooking-vessel/710 "2016-01-25T17:44:34Z")
I want to sous vide a small amount of food on occasion so filling up the stock pot I use for bigger amounts, seems excessive. Can I safely use say a jug which would mean there's no water flowing under the base of the PC? … --- ## [Email response difficulties](https://community.anovaculinary.com/t/email-response-difficulties/695)
**Author:** [@Bill](https://community.anovaculinary.com/u/Bill)\ **Replies:** 5\ **Last updated:** [January 22, 2016, 11:06pm UTC](https://community.anovaculinary.com/t/email-response-difficulties/695 "2016-01-22T23:06:17Z")
Hi All, Just wanted to update that we're currently seeing errors in both sending and receiving emails.This isn't affecting all correspondence, but intermittently. Some emails will go through, while others will not. We'… --- ## [When will Wifi version (UK plug) available in HK warehouse?](https://community.anovaculinary.com/t/when-will-wifi-version-uk-plug-available-in-hk-warehouse/630)
**Author:** [@raychu99](https://community.anovaculinary.com/u/raychu99)\ **Replies:** 2\ **Last updated:** [January 22, 2016, 3:14am UTC](https://community.anovaculinary.com/t/when-will-wifi-version-uk-plug-available-in-hk-warehouse/630 "2016-01-22T03:14:20Z")
I would like to know when will WIFI version (UK plug) available in HK warehouse? Before the available date, will there be any pre-order? I am thinking to buy the bluetooth version at this moment or wait till wifi avail… --- ## [Precision Cooker Wi-FI, EU](https://community.anovaculinary.com/t/precision-cooker-wi-fi-eu/704)
**Author:** [@vonH](https://community.anovaculinary.com/u/vonH)\ **Replies:** 1\ **Last updated:** [January 21, 2016, 7:21pm UTC](https://community.anovaculinary.com/t/precision-cooker-wi-fi-eu/704 "2016-01-21T19:21:44Z")
in the info about the Wi-Fi it states: "We’re expecting the 220v international devices (AU, EU, UK) to be available early next year (2016)." I know im just impatient, but could we get a new ETA on this? I live in Denmar… --- ## [Stopped measuring temperature](https://community.anovaculinary.com/t/stopped-measuring-temperature/373)
**Author:** [@Magnus](https://community.anovaculinary.com/u/Magnus)\ **Replies:** 4\ **Last updated:** [January 21, 2016, 1:46am UTC](https://community.anovaculinary.com/t/stopped-measuring-temperature/373 "2016-01-21T01:46:20Z")
Hello My anova unit stopped (crashed) reporting the right temperature it was stuck at the target temperature (72c) however i could feel the water was not that warm and the bath not giving off enough water vapor, so i… --- ## [Anova Android App](https://community.anovaculinary.com/t/anova-android-app/682)
**Author:** [@yosifcuervo](https://community.anovaculinary.com/u/yosifcuervo)\ **Replies:** 3\ **Last updated:** [January 18, 2016, 12:27am UTC](https://community.anovaculinary.com/t/anova-android-app/682 "2016-01-18T00:27:20Z")
I was excited to see that the Android app was updated to properly connect to the Wifi Precision Cooker! However connecting the device was not a simple experience, so I would like to share my experiences here to help oth… --- ## [For Bill -- Spammers](https://community.anovaculinary.com/t/for-bill-spammers/703)
**Author:** [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\ **Replies:** 0\ **Last updated:** [January 17, 2016, 4:53pm UTC](https://community.anovaculinary.com/t/for-bill-spammers/703 "2016-01-17T16:53:27Z")
Bill Would you take a look at your Inbox. I have a couple of questions about the Spammers. I am hoping that a more proactive approach can be taken to blocking them. Lately they start posting about midnight your time endi… --- ## [New Anova PC fails at wifi Connection](https://community.anovaculinary.com/t/new-anova-pc-fails-at-wifi-connection/693)
**Author:** [@Seatinthebalcony](https://community.anovaculinary.com/u/Seatinthebalcony)\ **Replies:** 3\ **Last updated:** [January 10, 2016, 11:04pm UTC](https://community.anovaculinary.com/t/new-anova-pc-fails-at-wifi-connection/693 "2016-01-10T23:04:33Z")
Today I received a replacement PC. My Wifi network has a main network and a guest network. The first PC that I received connected immediately to the main network (but broke after three uses). When I tried to connect the … --- ## [Where is the Android App. Seriously. This thing is 5 months over due now](https://community.anovaculinary.com/t/where-is-the-android-app-seriously-this-thing-is-5-months-over-due-now/418)
**Author:** [@CoffeeGeek](https://community.anovaculinary.com/u/CoffeeGeek)\ **Replies:** 6\ **Last updated:** [January 9, 2016, 2:23pm UTC](https://community.anovaculinary.com/t/where-is-the-android-app-seriously-this-thing-is-5-months-over-due-now/418 "2016-01-09T14:23:38Z")
Folks. I've been patient. I waited many. many months after the campaign ended on KS, and you were delivering your sous vides before asking the first time. That was over 4 months ago now. Where the hell is the Android… --- ## [Anova's Support](https://community.anovaculinary.com/t/anovas-support/689)
**Author:** [@fvillarr](https://community.anovaculinary.com/u/fvillarr)\ **Replies:** 0\ **Last updated:** [January 5, 2016, 1:10am UTC](https://community.anovaculinary.com/t/anovas-support/689 "2016-01-05T01:10:39Z")
Maybe Anova's didn't noticed but I've buyed 5 machine's of Precision Cooker, I have 2 and the other one's gave them as a gift. I love my Anova's but recently one didn't worked no more. I sent a mail to support to Anova… --- ## [Sous vide broken or frozen?](https://community.anovaculinary.com/t/sous-vide-broken-or-frozen/683)
**Author:** [@ymarieg](https://community.anovaculinary.com/u/ymarieg)\ **Replies:** 2\ **Last updated:** [January 1, 2016, 4:58pm UTC](https://community.anovaculinary.com/t/sous-vide-broken-or-frozen/683 "2016-01-01T16:58:29Z")
I was cooking 48 hour short ribs at 144 degrees and every thing appeared to be working correctly. I temperature read 144 degrees and the water was circulating, but when I went to take the short ribs out after 48 hours I… --- ## [How do you participate in google group re beta](https://community.anovaculinary.com/t/how-do-you-participate-in-google-group-re-beta/676)
**Author:** [@rorkin](https://community.anovaculinary.com/u/rorkin)\ **Replies:** 0\ **Last updated:** [December 20, 2015, 3:22pm UTC](https://community.anovaculinary.com/t/how-do-you-participate-in-google-group-re-beta/676 "2015-12-20T15:22:11Z")
I received an invitation to both the ios and Android Beta . I respond and supposedly am added to the group.. When I look for the group on google groups it is non existant. Further attempts to respond give an error saying… --- ## [Defective unit?](https://community.anovaculinary.com/t/defective-unit/675)
**Author:** [@bpotter](https://community.anovaculinary.com/u/bpotter)\ **Replies:** 1\ **Last updated:** [December 20, 2015, 4:34am UTC](https://community.anovaculinary.com/t/defective-unit/675 "2015-12-20T04:34:47Z")
I just got a Anova Precision Cooker WIFI as a gift last night, although after some initial use, I am curious if I have a defective unit. This is my first sous vide device, so I am not entirely sure if there is some adjus… --- ## [Shipping fee to HK](https://community.anovaculinary.com/t/shipping-fee-to-hk/615)
**Author:** [@dee0814](https://community.anovaculinary.com/u/dee0814)\ **Replies:** 22\ **Last updated:** [December 10, 2015, 9:26am UTC](https://community.anovaculinary.com/t/shipping-fee-to-hk/615 "2015-12-10T09:26:14Z")
I have ordered an Anova Precision Cooker in your website and not yet received. The system charged me for the delivery fee for US$59.38 in order to ship to Hong Kong. After checking with other online users that your comp… --- ## [Loud ringing noise?](https://community.anovaculinary.com/t/loud-ringing-noise/660)
**Author:** [@ZachA](https://community.anovaculinary.com/u/ZachA)\ **Replies:** 3\ **Last updated:** [December 7, 2015, 11:37pm UTC](https://community.anovaculinary.com/t/loud-ringing-noise/660 "2015-12-07T23:37:45Z")
I have dad my wifi precision cooker for about a month now and I've used it 3-4 times in the last month. I love the cooker and plan on using it a lot more but my question is about the noise that it makes. I'm wondering if… --- ## [Can I connect to the Wi-Fi without a phone?](https://community.anovaculinary.com/t/can-i-connect-to-the-wi-fi-without-a-phone/609)
**Author:** [@TecCrash](https://community.anovaculinary.com/u/TecCrash)\ **Replies:** 43\ **Last updated:** [December 5, 2015, 11:45am UTC](https://community.anovaculinary.com/t/can-i-connect-to-the-wi-fi-without-a-phone/609 "2015-12-05T11:45:41Z")
Hi I know those of us with Android phones will have to wait for the App for a bit. Is there a way I can connect to the Anova Wi-Fi with a browser? --- ## [Anova Wifi security?](https://community.anovaculinary.com/t/anova-wifi-security/661)
**Author:** [@sousvidechef](https://community.anovaculinary.com/u/sousvidechef)\ **Replies:** 0\ **Last updated:** [December 4, 2015, 8:09pm UTC](https://community.anovaculinary.com/t/anova-wifi-security/661 "2015-12-04T20:09:17Z")
How are you handling password security with the anova wifi? I just saw this article the other day about a kitchen appliance that did a terrible job, basically leaving the wifi password in clear text: http://boingboi… --- ## [What happen to my ordered precision cooker?](https://community.anovaculinary.com/t/what-happen-to-my-ordered-precision-cooker/657)
**Author:** [@raychu99](https://community.anovaculinary.com/u/raychu99)\ **Replies:** 7\ **Last updated:** [December 3, 2015, 7:08am UTC](https://community.anovaculinary.com/t/what-happen-to-my-ordered-precision-cooker/657 "2015-12-03T07:08:16Z")
I did order a precision cooker on 23-Nov. When I ordered, system said delivery within 1-2 business days. Now, over 1 week passed, I still got nothing. My order number is #188826 and this is a 220V UK precision cooker … --- ## [Android App](https://community.anovaculinary.com/t/android-app/104)
**Author:** [@saluki](https://community.anovaculinary.com/u/saluki)\ **Replies:** 61\ **Last updated:** [November 25, 2015, 11:03pm UTC](https://community.anovaculinary.com/t/android-app/104 "2015-11-25T23:03:41Z")
Only app I'm seeing reference to is the iPhone app lately......Any update on when we can expect to see an Android app? The decision on my android smartphone was made in part because of the future promise that this would… --- ## [Should I wait for the Anova Touch?](https://community.anovaculinary.com/t/should-i-wait-for-the-anova-touch/584)
**Author:** [@Jeremy\_M](https://community.anovaculinary.com/u/Jeremy_M)\ **Replies:** 22\ **Last updated:** [November 18, 2015, 6:19pm UTC](https://community.anovaculinary.com/t/should-i-wait-for-the-anova-touch/584 "2015-11-18T18:19:34Z")
I have tried cooking sous vide using the usual tricks - beer cooler, manually adjusting temperature of water in a stock pot - but want to invest in better equipment. I am considering buying the Anova Precision but the … --- ## [Cannot connect Bluetooth](https://community.anovaculinary.com/t/cannot-connect-bluetooth/647)
**Author:** [@grillmike](https://community.anovaculinary.com/u/grillmike)\ **Replies:** 1\ **Last updated:** [November 18, 2015, 1:10am UTC](https://community.anovaculinary.com/t/cannot-connect-bluetooth/647 "2015-11-18T01:10:51Z")
Cannot connect bluetooth using my android galaxy s6. I have had the APC for about 3 weeks. Bluetooth worked without issue for the first two weeks. I also tried to connect using an iphone since there is a troubleshooting … --- ## [Anova1 turning off](https://community.anovaculinary.com/t/anova1-turning-off/638)
**Author:** [@Bill13](https://community.anovaculinary.com/u/Bill13)\ **Replies:** 3\ **Last updated:** [November 12, 2015, 2:15pm UTC](https://community.anovaculinary.com/t/anova1-turning-off/638 "2015-11-12T14:15:17Z")
We just purchased a used Wolf range model R486G to replace our old POJ Viking. Now whenever we ignite a burned it reboots to Anova. It acts like it lost power, which it has not, I'm an electrical contractor so I'm certai… --- ## [How Cumbersome Is the Wi-Fi Interface?](https://community.anovaculinary.com/t/how-cumbersome-is-the-wi-fi-interface/640)
**Author:** [@AngelArs](https://community.anovaculinary.com/u/AngelArs)\ **Replies:** 3\ **Last updated:** [November 12, 2015, 2:29am UTC](https://community.anovaculinary.com/t/how-cumbersome-is-the-wi-fi-interface/640 "2015-11-12T02:29:14Z")
With the original Precision cooker (not the model One) it was very cumbersome to set. You'd have to hold a button down for 8 sec - then do something else for 3 more seconds - and then do something else for 5 more seconds… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=29) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=31)