# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=31 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 32 --- ## [Precision: why would the current temp not rise while actual temp went insane, ruined food?](https://community.anovaculinary.com/t/precision-why-would-the-current-temp-not-rise-while-actual-temp-went-insane-ruined-food/637)
**Author:** [@neatballs](https://community.anovaculinary.com/u/neatballs)\ **Replies:** 2\ **Last updated:** [November 11, 2015, 6:06am UTC](https://community.anovaculinary.com/t/precision-why-would-the-current-temp-not-rise-while-actual-temp-went-insane-ruined-food/637 "2015-11-11T06:06:05Z")
current temp said 35; came back and, noticing the current temp had not changed, unplugged and replugged and found the actual temp was insanely high and my food destrpyed. Is this a known bug? Is a return needed? Have … --- ## [Setting the time changes C to F on the unit](https://community.anovaculinary.com/t/setting-the-time-changes-c-to-f-on-the-unit/535)
**Author:** [@Judgeless](https://community.anovaculinary.com/u/Judgeless)\ **Replies:** 12\ **Last updated:** [November 9, 2015, 7:18pm UTC](https://community.anovaculinary.com/t/setting-the-time-changes-c-to-f-on-the-unit/535 "2015-11-09T19:18:15Z")
I have had my unit for about 2 hours. It shows to change from C to F you hold down the start button for 3 seconds. When you do this it toggles from C to F or F to C. This is expected. When you want to set the time you… --- ## [Loudness level of Anova Precision?](https://community.anovaculinary.com/t/loudness-level-of-anova-precision/564)
**Author:** [@AngelArs](https://community.anovaculinary.com/u/AngelArs)\ **Replies:** 9\ **Last updated:** [November 7, 2015, 1:49am UTC](https://community.anovaculinary.com/t/loudness-level-of-anova-precision/564 "2015-11-07T01:49:12Z")
Considering the fact that some sous vide meals can take a long time to cook, I am concerned about the noise factor of the Anova Precision while it's working. Can someone please tell me what the loudness level of the d… --- ## [No Shipping Confirmation](https://community.anovaculinary.com/t/no-shipping-confirmation/629)
**Author:** [@Dave510](https://community.anovaculinary.com/u/Dave510)\ **Replies:** 1\ **Last updated:** [November 3, 2015, 5:32pm UTC](https://community.anovaculinary.com/t/no-shipping-confirmation/629 "2015-11-03T17:32:52Z")
It's passed the end of October and I placed an order during the preorder period. I still don't have any communication as to when my order would be shipped. I tried contacting Bill through his profit and PM but received n… --- ## [Background battery usage high](https://community.anovaculinary.com/t/background-battery-usage-high/625)
**Author:** [@ragefuljoe](https://community.anovaculinary.com/u/ragefuljoe)\ **Replies:** 1\ **Last updated:** [November 1, 2015, 8:58pm UTC](https://community.anovaculinary.com/t/background-battery-usage-high/625 "2015-11-01T20:58:35Z")
Doing a 24hr pulled pork, and it's killing my phone battery. I don't even have the app open, it's just doing something constantly in the background. Anyone else have this problem? I didn't see anything in the ios setting… --- ## [What happens when the timer goes off?](https://community.anovaculinary.com/t/what-happens-when-the-timer-goes-off/620)
**Author:** [@Casey](https://community.anovaculinary.com/u/Casey)\ **Replies:** 2\ **Last updated:** [November 1, 2015, 2:39am UTC](https://community.anovaculinary.com/t/what-happens-when-the-timer-goes-off/620 "2015-11-01T02:39:47Z")
I just received the Wi-Fi model. What happens when the timer goes off? Does the PC shut off or hold the food at a lower but safe temperature? If it just shuts off, then that may not be optimal. The manual says that "we… --- ## [API coming for possible Siri control?](https://community.anovaculinary.com/t/api-coming-for-possible-siri-control/623)
**Author:** [@lessphiling](https://community.anovaculinary.com/u/lessphiling)\ **Replies:** 0\ **Last updated:** [October 31, 2015, 3:14pm UTC](https://community.anovaculinary.com/t/api-coming-for-possible-siri-control/623 "2015-10-31T15:14:14Z")
I've heard some talk of an API now that there is a wifi Precision Cooker and I was wondering if that's actually coming and what the ETA is. I've been following (and using) a project to allow for devices that aren't by de… --- ## [Devilery Issue](https://community.anovaculinary.com/t/devilery-issue/621)
**Author:** [@Markhsu](https://community.anovaculinary.com/u/Markhsu)\ **Replies:** 2\ **Last updated:** [October 30, 2015, 2:55pm UTC](https://community.anovaculinary.com/t/devilery-issue/621 "2015-10-30T14:55:13Z")
To who it may concern, My order Number is #179805 I submitted my order at Oct.12 2015. It has been a half month and I still have not received it. I want to know when I can get my order? Does anyone can help me? Tha… --- ## [Anova One shutting off with "Low Liquid" Warning](https://community.anovaculinary.com/t/anova-one-shutting-off-with-low-liquid-warning/614)
**Author:** [@JordanV](https://community.anovaculinary.com/u/JordanV)\ **Replies:** 2\ **Last updated:** [October 29, 2015, 10:08pm UTC](https://community.anovaculinary.com/t/anova-one-shutting-off-with-low-liquid-warning/614 "2015-10-29T22:08:47Z")
I've only had this since July when Amazon was running a sale and it worked great the first four times I've used it but lately it's been shutting off on its own with a "Low Liquid" warning. The past couple times I've tri… --- ## [Anova WiFi Precision Cooker pre-orders for EU?](https://community.anovaculinary.com/t/anova-wifi-precision-cooker-pre-orders-for-eu/604)
**Author:** [@meken](https://community.anovaculinary.com/u/meken)\ **Replies:** 13\ **Last updated:** [October 29, 2015, 5:53pm UTC](https://community.anovaculinary.com/t/anova-wifi-precision-cooker-pre-orders-for-eu/604 "2015-10-29T17:53:20Z")
Currently, only the US/Canada can pre-order the Anova WiFi Precision Cooker and get the $50 discount. No (pre)orders for the EU are possible at the moment. I'm assuming they will become available in the future (when?). W… --- ## [Shipping charges for 220v UK plug](https://community.anovaculinary.com/t/shipping-charges-for-220v-uk-plug/613)
**Author:** [@joshuatan1984](https://community.anovaculinary.com/u/joshuatan1984)\ **Replies:** 6\ **Last updated:** [October 26, 2015, 9:18pm UTC](https://community.anovaculinary.com/t/shipping-charges-for-220v-uk-plug/613 "2015-10-26T21:18:30Z")
Hi, few days back, when i was looking at Anova website to get myself a 220v UK plug model, I saw the option to ship it using DHL at only 25bucks to Singapore. Just few hours back when I made up my mind and went ahead wi… --- ## [Sous Vide won't heat?](https://community.anovaculinary.com/t/sous-vide-wont-heat/611)
**Author:** [@Sara](https://community.anovaculinary.com/u/Sara)\ **Replies:** 1\ **Last updated:** [October 22, 2015, 12:38pm UTC](https://community.anovaculinary.com/t/sous-vide-wont-heat/611 "2015-10-22T12:38:27Z")
So I'm on my second Sous Vide precision cooker (the first one decided to beep incessantly above 135F and refused to heat past that) and all was going well the first two times I used it, but I go to use it today and maybe… --- ## [When are WIFI pre-orders shipping?](https://community.anovaculinary.com/t/when-are-wifi-pre-orders-shipping/607)
**Author:** [@sobriez](https://community.anovaculinary.com/u/sobriez)\ **Replies:** 6\ **Last updated:** [October 15, 2015, 5:32pm UTC](https://community.anovaculinary.com/t/when-are-wifi-pre-orders-shipping/607 "2015-10-15T17:32:51Z")
I pre-ordered a WIFI model that is to be "shipping in October 2015". We're 10 days into October, when can we expect pre-orders to start shipping? --- ## [Anova wifi precision cooker 120v US model-- OK in UK with adaptors?](https://community.anovaculinary.com/t/anova-wifi-precision-cooker-120v-us-model-ok-in-uk-with-adaptors/606)
**Author:** [@curiouscook](https://community.anovaculinary.com/u/curiouscook)\ **Replies:** 1\ **Last updated:** [October 10, 2015, 5:21pm UTC](https://community.anovaculinary.com/t/anova-wifi-precision-cooker-120v-us-model-ok-in-uk-with-adaptors/606 "2015-10-10T17:21:17Z")
I would like to give one of these as a Christmas gift. I live in the UK, but will be in the US several times before the end of the year. From another thread, it doesn't sound like there will be a Wifi model available in … --- ## [Great Service](https://community.anovaculinary.com/t/great-service/602)
**Author:** [@French\_Jenny](https://community.anovaculinary.com/u/French_Jenny)\ **Replies:** 2\ **Last updated:** [September 24, 2015, 8:03pm UTC](https://community.anovaculinary.com/t/great-service/602 "2015-09-24T20:03:05Z")
Received my APC at 8.30 this am. I ordered it on Tuesday at noon, incredibly speedy delivery from the UK to France. Had a problem with paying via credit card as my zip code wasn't accepted, but PayPal went through OK. … --- ## [Avona WIFI in 220V](https://community.anovaculinary.com/t/avona-wifi-in-220v/595)
**Author:** [@rexco](https://community.anovaculinary.com/u/rexco)\ **Replies:** 1\ **Last updated:** [September 10, 2015, 1:22am UTC](https://community.anovaculinary.com/t/avona-wifi-in-220v/595 "2015-09-10T01:22:00Z")
When Will Avona WIFI available in 220V for use in the United Kingdom? --- ## [Two different units, both have just started failing mid cook](https://community.anovaculinary.com/t/two-different-units-both-have-just-started-failing-mid-cook/588)
**Author:** [@InyoEndo](https://community.anovaculinary.com/u/InyoEndo)\ **Replies:** 6\ **Last updated:** [September 4, 2015, 3:41pm UTC](https://community.anovaculinary.com/t/two-different-units-both-have-just-started-failing-mid-cook/588 "2015-09-04T15:41:22Z")
Hi Guys, Have two Anova Precision Cookers from my Kickstarter pledge. Been using them for everything they are great. But about a month ago my black unit just stopped mid-cook during the day. Came in the morning to find … --- ## [Temp wrong and bouncing around](https://community.anovaculinary.com/t/temp-wrong-and-bouncing-around/572)
**Author:** [@dtw](https://community.anovaculinary.com/u/dtw)\ **Replies:** 3\ **Last updated:** [August 21, 2015, 8:15pm UTC](https://community.anovaculinary.com/t/temp-wrong-and-bouncing-around/572 "2015-08-21T20:15:21Z")
I've used the precision cooker half dozen times with success. Tonight the temperature reads about 70 degrees higher than the water is plus the temp bounces around the desired setting. Anything I can do to fix this? I had… --- ## [Calibration Confusion](https://community.anovaculinary.com/t/calibration-confusion/583)
**Author:** [@unixrab](https://community.anovaculinary.com/u/unixrab)\ **Replies:** 0\ **Last updated:** [August 21, 2015, 3:49pm UTC](https://community.anovaculinary.com/t/calibration-confusion/583 "2015-08-21T15:49:04Z")
Can anyone answer this question (assume that my Thermapen is correct) Actual water temperature = 100° Anova Display reads = 104° Do I calibrate up +4° or down -4° ?? There is a lot of confusion even with t… --- ## [Did I just fry my cooker?](https://community.anovaculinary.com/t/did-i-just-fry-my-cooker/579)
**Author:** [@jstylzz](https://community.anovaculinary.com/u/jstylzz)\ **Replies:** 3\ **Last updated:** [August 7, 2015, 7:28pm UTC](https://community.anovaculinary.com/t/did-i-just-fry-my-cooker/579 "2015-08-07T19:28:35Z")
I have used the Anova Precision three times now...no problems at all and things tasted great. I cooked some burgers at 143 degrees tonight for an hour and then decided to not just waste the water and bumped it up to 165… --- ## [Timer isn't counting down as expected](https://community.anovaculinary.com/t/timer-isnt-counting-down-as-expected/580)
**Author:** [@ThaddeusMaximus](https://community.anovaculinary.com/u/ThaddeusMaximus)\ **Replies:** 3\ **Last updated:** [August 6, 2015, 6:49pm UTC](https://community.anovaculinary.com/t/timer-isnt-counting-down-as-expected/580 "2015-08-06T18:49:29Z")
Just got my precision cooker. I set it to 146F for 45 minutes. It reaches the temp, I put the eggs in, and then begins to countdown. Then it stops counting. Then after 10-30 seconds it starts counting again. Then it… --- ## [App disconnecting during cooking?](https://community.anovaculinary.com/t/app-disconnecting-during-cooking/573)
**Author:** [@MicJohnson](https://community.anovaculinary.com/u/MicJohnson)\ **Replies:** 1\ **Last updated:** [August 3, 2015, 12:42pm UTC](https://community.anovaculinary.com/t/app-disconnecting-during-cooking/573 "2015-08-03T12:42:19Z")
My wife's iPhone 6 keeps getting disconnected from the app and the timer when she's cooking. What can we do to fix this? Our WI-FI is fine on all other devices. --- ## [Lost ablitiy to heat. Should i replace it?](https://community.anovaculinary.com/t/lost-ablitiy-to-heat-should-i-replace-it/570)
**Author:** [@griamceboy](https://community.anovaculinary.com/u/griamceboy)\ **Replies:** 5\ **Last updated:** [August 3, 2015, 9:54am UTC](https://community.anovaculinary.com/t/lost-ablitiy-to-heat-should-i-replace-it/570 "2015-08-03T09:54:37Z")
So I tried my Anova out again tonight. Decided to try some thing cheap this time, beats. I set the unit on 182, it heated the water in about 15-20 minutes. Then about 30 minutes into the cook, I notice he temp was down … --- ## [My anova broke due to steam](https://community.anovaculinary.com/t/my-anova-broke-due-to-steam/552)
**Author:** [@atvik](https://community.anovaculinary.com/u/atvik)\ **Replies:** 10\ **Last updated:** [August 2, 2015, 12:02am UTC](https://community.anovaculinary.com/t/my-anova-broke-due-to-steam/552 "2015-08-02T00:02:06Z")
After I bought the APC I bought a coleman cooler and cut a whole in the lid. During my first overnight cook of 8 hours I woke up in the middle of the night to hear a loud steady beeping coming from the machine. I checked… --- ## [The user interface of the Anova precision cooker is horrible a fair review after upgrade from ONE](https://community.anovaculinary.com/t/the-user-interface-of-the-anova-precision-cooker-is-horrible-a-fair-review-after-upgrade-from-one/549)
**Author:** [@doctorman](https://community.anovaculinary.com/u/doctorman)\ **Replies:** 3\ **Last updated:** [July 30, 2015, 8:07pm UTC](https://community.anovaculinary.com/t/the-user-interface-of-the-anova-precision-cooker-is-horrible-a-fair-review-after-upgrade-from-one/549 "2015-07-30T20:07:41Z")
been with anova since the 1st kickstarter.. Loved my Anova one unit got my anova precision cooker and been using it for few months now and I have to say I HATE the user interface controls very hard to figure it out, I h… --- ## [Processing and Delivery times](https://community.anovaculinary.com/t/processing-and-delivery-times/569)
**Author:** [@lachlan\_live](https://community.anovaculinary.com/u/lachlan_live)\ **Replies:** 0\ **Last updated:** [July 30, 2015, 6:51am UTC](https://community.anovaculinary.com/t/processing-and-delivery-times/569 "2015-07-30T06:51:00Z")
Hey, Just wondering what the standard process/delivery times are for delivery overseas(Australia --- ## [Temp inaccuracy is not linear](https://community.anovaculinary.com/t/temp-inaccuracy-is-not-linear/129)
**Author:** [@canugghead](https://community.anovaculinary.com/u/canugghead)\ **Replies:** 33\ **Last updated:** [July 28, 2015, 11:08pm UTC](https://community.anovaculinary.com/t/temp-inaccuracy-is-not-linear/129 "2015-07-28T23:08:45Z")
I noticed the inaccuracy is not linear, for example, in the mid 140's range it's off by about 1.8 or 1.9 +/-, whereas in the low 180's range it's off by about 2.5 +/-. How does recalibration by app work? I would sugge… --- ## [Corrosion on 220v unit](https://community.anovaculinary.com/t/corrosion-on-220v-unit/103)
**Author:** [@aarthur](https://community.anovaculinary.com/u/aarthur)\ **Replies:** 77\ **Last updated:** [July 24, 2015, 4:45pm UTC](https://community.anovaculinary.com/t/corrosion-on-220v-unit/103 "2015-07-24T16:45:12Z")
@"Stephen Svajian"‌ I’ve noticed quite a bit of corrosion on my unit (see pic link below) which I haven’t been able to remove with a scourer or vinegar, and I’ve also measured a 5V difference between this particular pr… --- ## [You may not want to update your app until Anova fixes it](https://community.anovaculinary.com/t/you-may-not-want-to-update-your-app-until-anova-fixes-it/562)
**Author:** [@jay](https://community.anovaculinary.com/u/jay)\ **Replies:** 1\ **Last updated:** [July 22, 2015, 7:23pm UTC](https://community.anovaculinary.com/t/you-may-not-want-to-update-your-app-until-anova-fixes-it/562 "2015-07-22T19:23:16Z")
The latest update crashes on my ipad air 2 but is ok on my wife's ipad air. Please fix asap. --- ## [Sous Vide - The Next Generration](https://community.anovaculinary.com/t/sous-vide-the-next-generration/553)
**Author:** [@Simon\_C](https://community.anovaculinary.com/u/Simon_C)\ **Replies:** 3\ **Last updated:** [July 22, 2015, 9:46am UTC](https://community.anovaculinary.com/t/sous-vide-the-next-generration/553 "2015-07-22T09:46:48Z")
I thought you might enjoy seeing this - my Old Skool homemade Sous Vide controller made from an old slow cooker and $25ish bits from eBay (it's safe, honest!), cooking a 48 hour chuck steak for tomorrow night, alongside … [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=30) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=32)