# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=33 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 34 --- ## [Apple iPhone iOS App is Availabe - Anova Culinary](https://community.anovaculinary.com/t/apple-iphone-ios-app-is-availabe-anova-culinary/333)
**Author:** [@InyoEndo](https://community.anovaculinary.com/u/InyoEndo)\ **Replies:** 51\ **Last updated:** [April 23, 2015, 11:01pm UTC](https://community.anovaculinary.com/t/apple-iphone-ios-app-is-availabe-anova-culinary/333 "2015-04-23T23:01:04Z")
App is in the store, ready to be downloaded. Works well, nice to be able to remotely set the temp and timer. --- ## [How to modify signature settings?](https://community.anovaculinary.com/t/how-to-modify-signature-settings/355)
**Author:** [@Salisbury\_Sam](https://community.anovaculinary.com/u/Salisbury_Sam)\ **Replies:** 10\ **Last updated:** [April 23, 2015, 10:21pm UTC](https://community.anovaculinary.com/t/how-to-modify-signature-settings/355 "2015-04-23T22:21:24Z")
I tried to change my signature for this forum and I get a permissions error screen. How do I fix? --- ## [Premature plastic wear and tear?](https://community.anovaculinary.com/t/premature-plastic-wear-and-tear/428)
**Author:** [@klaiguy](https://community.anovaculinary.com/u/klaiguy)\ **Replies:** 7\ **Last updated:** [April 22, 2015, 8:48pm UTC](https://community.anovaculinary.com/t/premature-plastic-wear-and-tear/428 "2015-04-22T20:48:56Z")
I am about to write to ANOVA support about this issue but am curious if anyone else is having issues... I received two ANOVAs as a gift about a month ago. I am really enjoying them and have been cleaning them regularl… --- ## [Hi!](https://community.anovaculinary.com/t/hi/419)
**Author:** [@rotabarkeep](https://community.anovaculinary.com/u/rotabarkeep)\ **Replies:** 1\ **Last updated:** [April 21, 2015, 4:30pm UTC](https://community.anovaculinary.com/t/hi/419 "2015-04-21T16:30:10Z")
Hi !! My name is Lou and we live in Spain. I received my Anova about a month or so aga. I immediately tried it and it worked perfectly. Reached and maintained temp for 4 hours. Today, I used it again and altho desir… --- ## [Thermapen](https://community.anovaculinary.com/t/thermapen/426)
**Author:** [@bigfish3](https://community.anovaculinary.com/u/bigfish3)\ **Replies:** 1\ **Last updated:** [April 21, 2015, 4:28pm UTC](https://community.anovaculinary.com/t/thermapen/426 "2015-04-21T16:28:07Z")
The Thermapen in British Racing Green is being discontinued. They are closing them out at $79 I bought mine at full price quite a while ago, it was $96. I know some folks here wanted one of these, I am just passing alo… --- ## [The app](https://community.anovaculinary.com/t/the-app/389)
**Author:** [@sousvide137](https://community.anovaculinary.com/u/sousvide137)\ **Replies:** 2\ **Last updated:** [April 17, 2015, 4:42pm UTC](https://community.anovaculinary.com/t/the-app/389 "2015-04-17T16:42:40Z")
My advice is that ANOVA needs to stop wasting their money and valuable software resources on the app. The process that will lead to efficiently satisfying customers is to designate a product manager and have this person… --- ## [Posting photos using the new format](https://community.anovaculinary.com/t/posting-photos-using-the-new-format/394)
**Author:** [@bigfish3](https://community.anovaculinary.com/u/bigfish3)\ **Replies:** 4\ **Last updated:** [April 9, 2015, 9:05pm UTC](https://community.anovaculinary.com/t/posting-photos-using-the-new-format/394 "2015-04-09T21:05:59Z")
Greetings all, I dont see a link to upload photos in this new format; what am I missing? Cheers, Butch --- ## [Are there any promo codes for a discount for it? I saw there was SPRING25 but it ended](https://community.anovaculinary.com/t/are-there-any-promo-codes-for-a-discount-for-it-i-saw-there-was-spring25-but-it-ended/411)
**Author:** [@lawrnk](https://community.anovaculinary.com/u/lawrnk)\ **Replies:** 8\ **Last updated:** [April 9, 2015, 7:33pm UTC](https://community.anovaculinary.com/t/are-there-any-promo-codes-for-a-discount-for-it-i-saw-there-was-spring25-but-it-ended/411 "2015-04-09T19:33:10Z")
Thanks if anyone knows one. --- ## [How to access System Config on Anova One](https://community.anovaculinary.com/t/how-to-access-system-config-on-anova-one/401)
**Author:** [@spanman](https://community.anovaculinary.com/u/spanman)\ **Replies:** 3\ **Last updated:** [April 9, 2015, 7:20pm UTC](https://community.anovaculinary.com/t/how-to-access-system-config-on-anova-one/401 "2015-04-09T19:20:22Z")
How do you bring up this screen without cycling the power switch? --- ## [Bluetooth connection?](https://community.anovaculinary.com/t/bluetooth-connection/381)
**Author:** [@johnybgood](https://community.anovaculinary.com/u/johnybgood)\ **Replies:** 4\ **Last updated:** [April 9, 2015, 7:11pm UTC](https://community.anovaculinary.com/t/bluetooth-connection/381 "2015-04-09T19:11:33Z")
Is there any secret to connect to the unit? I've tried woth iOS, Android,(ipod, ipads, htc, etc) the bluetooth light blinks but I can't see it on the list of devices, what am I missing here? --- ## [System Config Menu](https://community.anovaculinary.com/t/system-config-menu/406)
**Author:** [@spanman](https://community.anovaculinary.com/u/spanman)\ **Replies:** 1\ **Last updated:** [April 8, 2015, 11:17pm UTC](https://community.anovaculinary.com/t/system-config-menu/406 "2015-04-08T23:17:02Z")
On the Anova One, is there any way to access the System Config menu to set celcius vs farenheit, or to change timer function from 'off' to 'alarm', without power cycling the unit off then on? The only times I've seen th… --- ## [Setting the timer toggles the temp units](https://community.anovaculinary.com/t/setting-the-timer-toggles-the-temp-units/194)
**Author:** [@neek](https://community.anovaculinary.com/u/neek)\ **Replies:** 4\ **Last updated:** [April 6, 2015, 12:44pm UTC](https://community.anovaculinary.com/t/setting-the-timer-toggles-the-temp-units/194 "2015-04-06T12:44:47Z")
I just received my precision cooker this weekend and made some amazing sous vide eggs for starters. However, it looks like in order to get to the timer (hold down power for 8s), the cooker also changes the units of tempe… --- ## [Low Water Automatic Shut-Off?](https://community.anovaculinary.com/t/low-water-automatic-shut-off/313)
**Author:** [@mford6](https://community.anovaculinary.com/u/mford6)\ **Replies:** 2\ **Last updated:** [April 2, 2015, 12:16pm UTC](https://community.anovaculinary.com/t/low-water-automatic-shut-off/313 "2015-04-02T12:16:05Z")
Does anyone know if the unit automatically shuts off once the water level drops below minimum due to evaporation? If not, I'm assuming the heating elements burn themselves out and need to be replaced? Wondering more or… --- ## [Moved: Renaming Device and Setting Password](https://community.anovaculinary.com/t/moved-renaming-device-and-setting-password/393)
**Author:** [@jordan](https://community.anovaculinary.com/u/jordan)\ **Replies:** 0\ **Last updated:** [March 30, 2015, 8:25pm UTC](https://community.anovaculinary.com/t/moved-renaming-device-and-setting-password/393 "2015-03-30T20:25:20Z")
This discussion has been moved. --- ## [Renaming Device and Setting Password](https://community.anovaculinary.com/t/renaming-device-and-setting-password/388)
**Author:** [@ILikeToCookITCookIT](https://community.anovaculinary.com/u/ILikeToCookITCookIT)\ **Replies:** 1\ **Last updated:** [March 30, 2015, 8:25pm UTC](https://community.anovaculinary.com/t/renaming-device-and-setting-password/388 "2015-03-30T20:25:20Z")
Anyone successfully do these? I'm not able to get either to work. The renaming of the device isn't that big of a deal, but security seems pretty essential. --- ## [Electrocution Risk?](https://community.anovaculinary.com/t/electrocution-risk/380)
**Author:** [@johnybgood](https://community.anovaculinary.com/u/johnybgood)\ **Replies:** 4\ **Last updated:** [March 30, 2015, 2:30am UTC](https://community.anovaculinary.com/t/electrocution-risk/380 "2015-03-30T02:30:01Z")
Hello, I just got my new anova unit. Very impressed with the packaging, love the looks of it. Now to my question, should I be concerned to touch the water and get zapped? I know that it might sound stupid but we are pr… --- ## [Anova Lock Up](https://community.anovaculinary.com/t/anova-lock-up/377)
**Author:** [@JimSueMaddocks](https://community.anovaculinary.com/u/JimSueMaddocks)\ **Replies:** 1\ **Last updated:** [March 27, 2015, 6:38am UTC](https://community.anovaculinary.com/t/anova-lock-up/377 "2015-03-27T06:38:59Z")
Been trying to sous vide this weekend and having some issues. I set the temp at 77C (octopus tentacles) and the sous vide races up to the temp. It beeps and then seems lock up I shut it down (after I've noticed the lo… --- ## [220V International (UK Plug) Sold Out?](https://community.anovaculinary.com/t/220v-international-uk-plug-sold-out/341)
**Author:** [@makintung](https://community.anovaculinary.com/u/makintung)\ **Replies:** 9\ **Last updated:** [March 18, 2015, 2:15pm UTC](https://community.anovaculinary.com/t/220v-international-uk-plug-sold-out/341 "2015-03-18T14:15:55Z")
Hello Anova, Firstly, I would like to order another one of the Anova Precision Cooker 220V International with UK Plug to ship to Hong Kong, the online store indicated that it is 'Sold Out', so I would like to know abou… --- ## [\-10.6](https://community.anovaculinary.com/t/10-6/214)
**Author:** [@chrysoula](https://community.anovaculinary.com/u/chrysoula)\ **Replies:** 4\ **Last updated:** [March 17, 2015, 6:56pm UTC](https://community.anovaculinary.com/t/10-6/214 "2015-03-17T18:56:07Z")
I was using one of the new Anovas to hard-cook some eggs at around 163 degrees. When I went to check on it a while after reaching temp, the temp said -10.6 and the water (when tested with a separate thermometer) read cl… --- ## [The control interface is displaying only "8" and the scroll wheel is unlighted. What is wrong?](https://community.anovaculinary.com/t/the-control-interface-is-displaying-only-8-and-the-scroll-wheel-is-unlighted-what-is-wrong/371)
**Author:** [@Jacqui\_Deering](https://community.anovaculinary.com/u/Jacqui_Deering)\ **Replies:** 1\ **Last updated:** [March 17, 2015, 6:48pm UTC](https://community.anovaculinary.com/t/the-control-interface-is-displaying-only-8-and-the-scroll-wheel-is-unlighted-what-is-wrong/371 "2015-03-17T18:48:41Z")
At first the Anova Precision cooker appeared to be working fine. I unplugged the unit and dried it. Then placed the unit back into the water, plugged it in and downloaded an app. The bluetooth worked and then the app rep… --- ## [Scratched Display on Brand New Precision Cooker - RESOLVED](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93)
**Author:** [@mark07](https://community.anovaculinary.com/u/mark07)\ **Replies:** 7\ **Last updated:** [March 15, 2015, 6:53pm UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93 "2015-03-15T18:53:35Z")
I just received my precision cooker only to pull the unit out and find the display scratched. I'm someone who likes to take care of my cookware and belongings in general. I am a bit ticked to have received a brand new … --- ## [Promotion of third party apps](https://community.anovaculinary.com/t/promotion-of-third-party-apps/306)
**Author:** [@leonard](https://community.anovaculinary.com/u/leonard)\ **Replies:** 4\ **Last updated:** [March 9, 2015, 7:24pm UTC](https://community.anovaculinary.com/t/promotion-of-third-party-apps/306 "2015-03-09T19:24:15Z")
I think Anova should do something to promote the apps that support the Precision Cooker to help foster their development. Anova could for instance do it on their website, newsletter, kickstarter updates and social medi… --- ## [Precision Cooker SDK](https://community.anovaculinary.com/t/precision-cooker-sdk/89)
**Author:** [@Speranza](https://community.anovaculinary.com/u/Speranza)\ **Replies:** 20\ **Last updated:** [March 9, 2015, 6:45pm UTC](https://community.anovaculinary.com/t/precision-cooker-sdk/89 "2015-03-09T18:45:44Z")
I was wondering if there is an estimate of when the SDK will be available to those who didn't order the Hacker Special (or a link to it if it already is available). Just received my unit (thanks!) and would love to play … --- ## [Shipping, packing, etc](https://community.anovaculinary.com/t/shipping-packing-etc/361)
**Author:** [@sawed](https://community.anovaculinary.com/u/sawed)\ **Replies:** 1\ **Last updated:** [March 3, 2015, 12:48am UTC](https://community.anovaculinary.com/t/shipping-packing-etc/361 "2015-03-03T00:48:47Z")
Could someone from official email me on the subject ? I would like to buy “some” anova precision cooker 220v email : tse.edward@gmail.com --- ## [First we had temp irregularities, then no impeller, now nothing at all. Very frustrated!](https://community.anovaculinary.com/t/first-we-had-temp-irregularities-then-no-impeller-now-nothing-at-all-very-frustrated/353)
**Author:** [@MarkSegstro](https://community.anovaculinary.com/u/MarkSegstro)\ **Replies:** 3\ **Last updated:** [February 22, 2015, 7:33pm UTC](https://community.anovaculinary.com/t/first-we-had-temp-irregularities-then-no-impeller-now-nothing-at-all-very-frustrated/353 "2015-02-22T19:33:20Z")
Back in late January, I cooked an awesome 8 lb beef roast and loved my new Anova doohickey (rec'd late January). Then, when I was using it to reheat, the temp reading started swinging wildly (from -93C to +210C) and fin… --- ## [Documentation and Android app?](https://community.anovaculinary.com/t/documentation-and-android-app/115)
**Author:** [@Magus](https://community.anovaculinary.com/u/Magus)\ **Replies:** 6\ **Last updated:** [February 19, 2015, 7:30pm UTC](https://community.anovaculinary.com/t/documentation-and-android-app/115 "2015-02-19T19:30:51Z")
Hello, I received my Precision unit yesterday but there was no documentation in the package. I've looked on the web site but haven't found anything. Is there anything available? I've also found nothing relating to t… --- ## [Resolution to discoloration/pitting issue?](https://community.anovaculinary.com/t/resolution-to-discoloration-pitting-issue/263)
**Author:** [@bellesucrejb](https://community.anovaculinary.com/u/bellesucrejb)\ **Replies:** 1\ **Last updated:** [February 19, 2015, 7:25pm UTC](https://community.anovaculinary.com/t/resolution-to-discoloration-pitting-issue/263 "2015-02-19T19:25:59Z")
I received my unit model ASVPIPE1.2 as a Christmas gift. I've used it twice for total of about 10 hours. After reading about issues with discoloration/pitting/ rusting I checked mine and did in fact find a very small but… --- ## [Problem setting temperature](https://community.anovaculinary.com/t/problem-setting-temperature/308)
**Author:** [@jricci](https://community.anovaculinary.com/u/jricci)\ **Replies:** 2\ **Last updated:** [February 19, 2015, 7:17pm UTC](https://community.anovaculinary.com/t/problem-setting-temperature/308 "2015-02-19T19:17:28Z")
I am not able to set the temperature higher than 99.5 degrees. Help! --- ## [Corrosion Issues Answered](https://community.anovaculinary.com/t/corrosion-issues-answered/284)
**Author:** [@AnovaJeff](https://community.anovaculinary.com/u/AnovaJeff)\ **Replies:** 9\ **Last updated:** [February 16, 2015, 7:44pm UTC](https://community.anovaculinary.com/t/corrosion-issues-answered/284 "2015-02-16T19:44:32Z")
Hello Anova Community! This is Jeff Wu (Senior Engineer @ Anova) - I wanted to speak to some of the corrosion questions that have been asked recently. There is absolutely no issue with the water sensor and what ever… --- ## [Anova One: Generic "Error" message on screen, shuts off after a few minutes of use](https://community.anovaculinary.com/t/anova-one-generic-error-message-on-screen-shuts-off-after-a-few-minutes-of-use/114)
**Author:** [@SteveRhinehart](https://community.anovaculinary.com/u/SteveRhinehart)\ **Replies:** 23\ **Last updated:** [February 13, 2015, 10:08pm UTC](https://community.anovaculinary.com/t/anova-one-generic-error-message-on-screen-shuts-off-after-a-few-minutes-of-use/114 "2015-02-13T22:08:51Z")
I've had my Anova One for a bit over a month now, and recently I've been getting a lot of errors that make it unusable. At first, it was a Low Liquid error, accompanied by a beep. These never made sense, as I fill to abo… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=32) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=34)