# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=34 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 35 --- ## [Brick & mortar availability](https://community.anovaculinary.com/t/brick-mortar-availability/349)
**Author:** [@cisco85](https://community.anovaculinary.com/u/cisco85)\ **Replies:** 1\ **Last updated:** [February 13, 2015, 9:01pm UTC](https://community.anovaculinary.com/t/brick-mortar-availability/349 "2015-02-13T21:01:19Z")
Wondering if the Anova One or Precision Cooker's are available at retail locations in my area. I live near Seattle, WA. Thanks. --- ## [Sous Vide Celsius Appstore](https://community.anovaculinary.com/t/sous-vide-celsius-appstore/311)
**Author:** [@freebie\_10](https://community.anovaculinary.com/u/freebie_10)\ **Replies:** 7\ **Last updated:** [February 13, 2015, 4:06am UTC](https://community.anovaculinary.com/t/sous-vide-celsius-appstore/311 "2015-02-13T04:06:21Z")
Hi, Has anyone used or purchased this app in the appstore. Would like to ask your feedback on this before I purchase it. --- ## [Delivery dates](https://community.anovaculinary.com/t/delivery-dates/346)
**Author:** [@restonron](https://community.anovaculinary.com/u/restonron)\ **Replies:** 5\ **Last updated:** [February 12, 2015, 8:26pm UTC](https://community.anovaculinary.com/t/delivery-dates/346 "2015-02-12T20:26:26Z")
If I order the Anova Precision Cooker today, when will it be delivered ? --- ## [Another Unit rattling](https://community.anovaculinary.com/t/another-unit-rattling/343)
**Author:** [@myhero](https://community.anovaculinary.com/u/myhero)\ **Replies:** 1\ **Last updated:** [February 12, 2015, 6:15pm UTC](https://community.anovaculinary.com/t/another-unit-rattling/343 "2015-02-12T18:15:45Z")
Hello everyone, I am, a for the most part, happy owner of the 220V Anova Precision Cooker. I have been using it extensively since I received it in late December, but unfortunately I have some issues. The more I use… --- ## [How to calibrate my unit with the app](https://community.anovaculinary.com/t/how-to-calibrate-my-unit-with-the-app/339)
**Author:** [@nicknicknick](https://community.anovaculinary.com/u/nicknicknick)\ **Replies:** 5\ **Last updated:** [February 10, 2015, 8:50am UTC](https://community.anovaculinary.com/t/how-to-calibrate-my-unit-with-the-app/339 "2015-02-10T08:50:08Z")
In your previous emails you mentioned that early units may need to be re-calibrated and that the app would take care of that. Now that the app has launched how do I make sure that my Anova Precision Cooker is calibrated … --- ## [Developer Video Review offer?](https://community.anovaculinary.com/t/developer-video-review-offer/332)
**Author:** [@tgross](https://community.anovaculinary.com/u/tgross)\ **Replies:** 4\ **Last updated:** [February 6, 2015, 7:17pm UTC](https://community.anovaculinary.com/t/developer-video-review-offer/332 "2015-02-06T19:17:44Z")
I'd taken Anova up on the developer first-use video review offer from last year. My review now has over 2,800 views on YT. I've mailed Angela multiple times to complete the offer of an additional unit but no response. I … --- ## [ERROR message on Anova One after a couple of minutes of operation](https://community.anovaculinary.com/t/error-message-on-anova-one-after-a-couple-of-minutes-of-operation/329)
**Author:** [@SousMeade](https://community.anovaculinary.com/u/SousMeade)\ **Replies:** 3\ **Last updated:** [February 5, 2015, 11:21pm UTC](https://community.anovaculinary.com/t/error-message-on-anova-one-after-a-couple-of-minutes-of-operation/329 "2015-02-05T23:21:59Z")
I've had my Anova One for a bit over a month now, and recently I've been getting an error that make my device completely unusable. I get a generic "Error" on-screen, typically within 5-10 minutes of the unit being on… --- ## [Rust!](https://community.anovaculinary.com/t/rust/327)
**Author:** [@asilver123](https://community.anovaculinary.com/u/asilver123)\ **Replies:** 2\ **Last updated:** [February 4, 2015, 1:56am UTC](https://community.anovaculinary.com/t/rust/327 "2015-02-04T01:56:10Z")
Had mine for since before Christmas and have been using it a LOT. I use it almost daily so it sits in the water bath after usage until the next day then I turn it on again....which shouldn't matter considering it's des… --- ## [Cannot connect BT Anova Pecision Cooker on BT](https://community.anovaculinary.com/t/cannot-connect-bt-anova-pecision-cooker-on-bt/293)
**Author:** [@drsugarman](https://community.anovaculinary.com/u/drsugarman)\ **Replies:** 7\ **Last updated:** [February 2, 2015, 8:44pm UTC](https://community.anovaculinary.com/t/cannot-connect-bt-anova-pecision-cooker-on-bt/293 "2015-02-02T20:44:51Z")
My iPhone 6+ running 8.1.2 cannot find my cooker on BT? Please tell me the name of the App I see no Anova App on the App Store --- ## [Leaving it submerged long-term](https://community.anovaculinary.com/t/leaving-it-submerged-long-term/321)
**Author:** [@Simon\_C](https://community.anovaculinary.com/u/Simon_C)\ **Replies:** 2\ **Last updated:** [February 1, 2015, 10:20pm UTC](https://community.anovaculinary.com/t/leaving-it-submerged-long-term/321 "2015-02-01T22:20:17Z")
I cook sous-vide often enough that it makes sense to me to have a permanent setup on my kitchen counter. Can I leave the Anova unit in the water bath continuously or does it need to be removed and dried between uses? --- ## [Heating element out](https://community.anovaculinary.com/t/heating-element-out/294)
**Author:** [@rodger22](https://community.anovaculinary.com/u/rodger22)\ **Replies:** 10\ **Last updated:** [January 31, 2015, 12:51am UTC](https://community.anovaculinary.com/t/heating-element-out/294 "2015-01-31T00:51:18Z")
Third time using my new baby and now the heating element seems to have stopped working all together. Less than 2 hours total cooking time. Disappointing to say the least. All the way to Norway for less than 2 hours of fu… --- ## [Have you recieved a functional unit?](https://community.anovaculinary.com/t/have-you-recieved-a-functional-unit/126)
**Author:** [@jhsdk](https://community.anovaculinary.com/u/jhsdk)\ **Replies:** 53\ **Last updated:** [January 30, 2015, 4:21pm UTC](https://community.anovaculinary.com/t/have-you-recieved-a-functional-unit/126 "2015-01-30T16:21:09Z")
In light of the post about defective units, I would like to see how many working units have been received, simply to see if my theory that the amount of defective units are a small part of the overall produced units(But … --- ## [Rattling, overheating unit - do I need to post my own thread to get some customer service?](https://community.anovaculinary.com/t/rattling-overheating-unit-do-i-need-to-post-my-own-thread-to-get-some-customer-service/295)
**Author:** [@Gypsybagelhands](https://community.anovaculinary.com/u/Gypsybagelhands)\ **Replies:** 10\ **Last updated:** [January 30, 2015, 1:13am UTC](https://community.anovaculinary.com/t/rattling-overheating-unit-do-i-need-to-post-my-own-thread-to-get-some-customer-service/295 "2015-01-30T01:13:43Z")
Let's try it in it's own thread. I would love to get my unit replaces, but nobody at the company seems interested in keeping their current customers happy. I got one of the kickstarter Precision Cookers, and love it. … --- ## [Fedex misplaced my package How do I get another?](https://community.anovaculinary.com/t/fedex-misplaced-my-package-how-do-i-get-another/314)
**Author:** [@sylent316](https://community.anovaculinary.com/u/sylent316)\ **Replies:** 1\ **Last updated:** [January 29, 2015, 8:00pm UTC](https://community.anovaculinary.com/t/fedex-misplaced-my-package-how-do-i-get-another/314 "2015-01-29T20:00:03Z")
Fedex has seem to misplace my package and I have not been able to get in contact with customer service yet.I had never received it and have called fedex and they gave me a case numer and they have told me me to get in c… --- ## [Spanish plug?](https://community.anovaculinary.com/t/spanish-plug/310)
**Author:** [@contentuus](https://community.anovaculinary.com/u/contentuus)\ **Replies:** 1\ **Last updated:** [January 29, 2015, 2:08am UTC](https://community.anovaculinary.com/t/spanish-plug/310 "2015-01-29T02:08:30Z")
Is the 220v precision cooker available with a Spanish type plug? --- ## [My scroll wheel or the set temperature does not work! Anyone?](https://community.anovaculinary.com/t/my-scroll-wheel-or-the-set-temperature-does-not-work-anyone/305)
**Author:** [@kingfeifei](https://community.anovaculinary.com/u/kingfeifei)\ **Replies:** 3\ **Last updated:** [January 27, 2015, 4:51am UTC](https://community.anovaculinary.com/t/my-scroll-wheel-or-the-set-temperature-does-not-work-anyone/305 "2015-01-27T04:51:53Z")
I used the Precision Cooker twice without issue. Then yesterday when I plugged it in, eager to cook some salmon, the set temperature started dropping on the display until at 41F/5.0C and would not change, no matter how i… --- ## [Bluetooth Not Connecting IPhone 4s, Iphone 5, MacBook Pro 2012](https://community.anovaculinary.com/t/bluetooth-not-connecting-iphone-4s-iphone-5-macbook-pro-2012/198)
**Author:** [@venkatmvr](https://community.anovaculinary.com/u/venkatmvr)\ **Replies:** 12\ **Last updated:** [January 27, 2015, 1:43am UTC](https://community.anovaculinary.com/t/bluetooth-not-connecting-iphone-4s-iphone-5-macbook-pro-2012/198 "2015-01-27T01:43:52Z")
Anova Team, Can someone in support please help us understand if Bluetooth is working on the device. And if it will connect to iPhone 4s, or 5 or 6. To make it useful either publish a clear FAQ on the bluetooth connectivi… --- ## [800 watts vs 1000 watts?](https://community.anovaculinary.com/t/800-watts-vs-1000-watts/292)
**Author:** [@Trebor](https://community.anovaculinary.com/u/Trebor)\ **Replies:** 7\ **Last updated:** [January 25, 2015, 3:14pm UTC](https://community.anovaculinary.com/t/800-watts-vs-1000-watts/292 "2015-01-25T15:14:39Z")
Is there a noticeable difference between the two and if so how much difference dose it make? TIA. :slight\_smile: --- ## [Beeped several times and turned off when I put in hot tap water](https://community.anovaculinary.com/t/beeped-several-times-and-turned-off-when-i-put-in-hot-tap-water/307)
**Author:** [@jabreezy](https://community.anovaculinary.com/u/jabreezy)\ **Replies:** 1\ **Last updated:** [January 24, 2015, 1:55am UTC](https://community.anovaculinary.com/t/beeped-several-times-and-turned-off-when-i-put-in-hot-tap-water/307 "2015-01-24T01:55:29Z")
I filled up my water container with hot tap water,120 degrees. My unit was set for 140 degrees. I turned on my unit and it started beeping like crazy. N special codes showed up on the display. I took the hot water out a… --- ## [Can it switch off automatically](https://community.anovaculinary.com/t/can-it-switch-off-automatically/304)
**Author:** [@Ces](https://community.anovaculinary.com/u/Ces)\ **Replies:** 1\ **Last updated:** [January 24, 2015, 12:55am UTC](https://community.anovaculinary.com/t/can-it-switch-off-automatically/304 "2015-01-24T00:55:20Z")
If so, how do you do this? - Is there a bluetooth 'switch off' command that can be sent to it? --- ## [Unfulfilled promises](https://community.anovaculinary.com/t/unfulfilled-promises/302)
**Author:** [@Brian](https://community.anovaculinary.com/u/Brian)\ **Replies:** 1\ **Last updated:** [January 20, 2015, 10:32pm UTC](https://community.anovaculinary.com/t/unfulfilled-promises/302 "2015-01-20T22:32:35Z")
I've been trying to resolve a non working from new issue since January 10. I have received 12 emails and 1 phone call. 3 emails to ask me about the service, 2 emails informing me my issue has been resolved when it hasnt.… --- ## [MUST I have a Smart Phone, to Operate the New Precision Cooker?](https://community.anovaculinary.com/t/must-i-have-a-smart-phone-to-operate-the-new-precision-cooker/301)
**Author:** [@M\_HAND](https://community.anovaculinary.com/u/M_HAND)\ **Replies:** 1\ **Last updated:** [January 19, 2015, 6:21pm UTC](https://community.anovaculinary.com/t/must-i-have-a-smart-phone-to-operate-the-new-precision-cooker/301 "2015-01-19T18:21:56Z")
I don't have the new cooker. I just received the ANOVA ONE, and it works just fine, but I'm curious... Can it be controlled without a Smart Phone? --- ## [Rattle, rattle, poof! Unit dead after only five uses](https://community.anovaculinary.com/t/rattle-rattle-poof-unit-dead-after-only-five-uses/275)
**Author:** [@Jrm](https://community.anovaculinary.com/u/Jrm)\ **Replies:** 9\ **Last updated:** [January 17, 2015, 2:01am UTC](https://community.anovaculinary.com/t/rattle-rattle-poof-unit-dead-after-only-five-uses/275 "2015-01-17T02:01:56Z")
I suffered through the delays in shipping like we all did, including not having the unit for all of my Thanksgiving plans, but finally received it on December 9th, 2014. I got to use it a couple times and started to not… --- ## [Beta test Anova's iPhone app (Developers Only)](https://community.anovaculinary.com/t/beta-test-anovas-iphone-app-developers-only/242)
**Author:** [@Stephen\_Svajian](https://community.anovaculinary.com/u/Stephen_Svajian)\ **Replies:** 6\ **Last updated:** [January 16, 2015, 9:57pm UTC](https://community.anovaculinary.com/t/beta-test-anovas-iphone-app-developers-only/242 "2015-01-16T21:57:17Z")
Please contact me if you're interested in beta testing our iPhone app. Thanks! --- ## [Device cannot maintain high temp](https://community.anovaculinary.com/t/device-cannot-maintain-high-temp/240)
**Author:** [@brosen72](https://community.anovaculinary.com/u/brosen72)\ **Replies:** 9\ **Last updated:** [January 16, 2015, 2:57pm UTC](https://community.anovaculinary.com/t/device-cannot-maintain-high-temp/240 "2015-01-16T14:57:20Z")
The device is failing to maintain temperature at higher temperatures, even with small water volumes. I filled a 12 liter polycarbonate bin with only 8 liters of water, and the circulator could not maintain a temperature … --- ## [Anova V2 wattage question](https://community.anovaculinary.com/t/anova-v2-wattage-question/259)
**Author:** [@Mindflux](https://community.anovaculinary.com/u/Mindflux)\ **Replies:** 10\ **Last updated:** [January 15, 2015, 10:24pm UTC](https://community.anovaculinary.com/t/anova-v2-wattage-question/259 "2015-01-15T22:24:37Z")
Was there a particular reason the wattage was dropped to 800W? I know that in the Kickstarter you guys claim you added some logic to the system that makes it equivalent to 1000W (somehow?). My problem with this is t… --- ## [Temperature reading wildly off](https://community.anovaculinary.com/t/temperature-reading-wildly-off/274)
**Author:** [@semaphore](https://community.anovaculinary.com/u/semaphore)\ **Replies:** 4\ **Last updated:** [January 13, 2015, 8:32pm UTC](https://community.anovaculinary.com/t/temperature-reading-wildly-off/274 "2015-01-13T20:32:47Z")
So I set the mine to 175 degrees and set it off. An hour later I noticed the temperature display is at almost 200 (!). The strange this is when I touched the water, it only feels lukewarm. My own themometre says 100 degr… --- ## [Does the The Anova Precision Cooker have the immersion circulator?](https://community.anovaculinary.com/t/does-the-the-anova-precision-cooker-have-the-immersion-circulator/282)
**Author:** [@glyon](https://community.anovaculinary.com/u/glyon)\ **Replies:** 2\ **Last updated:** [January 13, 2015, 5:31pm UTC](https://community.anovaculinary.com/t/does-the-the-anova-precision-cooker-have-the-immersion-circulator/282 "2015-01-13T17:31:31Z")
I see a pump in the specs, which leads me to believe that it does circulate the water and not just heat it up. Any comments would be appreciated. --- ## [Would Anova please make a Video about setting the Precision cooker?](https://community.anovaculinary.com/t/would-anova-please-make-a-video-about-setting-the-precision-cooker/279)
**Author:** [@eplates](https://community.anovaculinary.com/u/eplates)\ **Replies:** 2\ **Last updated:** [January 13, 2015, 5:20pm UTC](https://community.anovaculinary.com/t/would-anova-please-make-a-video-about-setting-the-precision-cooker/279 "2015-01-13T17:20:50Z")
This thing is hard to set for me and I suspect a lot of people ...I set it once and thought I had it right and the temperature dropped below the safe. amount ...the manual looks like it was-written by some Chinese pig i… --- ## [Misaligned rod/coil/shaft on Precision Cooker?](https://community.anovaculinary.com/t/misaligned-rod-coil-shaft-on-precision-cooker/280)
**Author:** [@brady747](https://community.anovaculinary.com/u/brady747)\ **Replies:** 2\ **Last updated:** [January 13, 2015, 4:32pm UTC](https://community.anovaculinary.com/t/misaligned-rod-coil-shaft-on-precision-cooker/280 "2015-01-13T16:32:58Z")
I'm writing as I own a new Precision Cooker (used twice so far) and when I removed the 'shield' to clean the stem/shaft/rods underneath, I saw one item looked misaligned. I'm just posting in hopes someone can tell me if … [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=33) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=35)