# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=35 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 36 --- ## [Rattling?](https://community.anovaculinary.com/t/rattling/232)
**Author:** [@mspeleoto](https://community.anovaculinary.com/u/mspeleoto)\ **Replies:** 5\ **Last updated:** [January 13, 2015, 4:23pm UTC](https://community.anovaculinary.com/t/rattling/232 "2015-01-13T16:23:43Z")
My unit has developed a rattling sound after the first couple of days of use. I took it out of the water and it seems like the skirt is working itself loose somehow as giving it a twist temporarily stopped the rattle. I … --- ## [Anova One resets while cooking, support is unresponsive](https://community.anovaculinary.com/t/anova-one-resets-while-cooking-support-is-unresponsive/127)
**Author:** [@bhigh](https://community.anovaculinary.com/u/bhigh)\ **Replies:** 10\ **Last updated:** [January 12, 2015, 9:59pm UTC](https://community.anovaculinary.com/t/anova-one-resets-while-cooking-support-is-unresponsive/127 "2015-01-12T21:59:58Z")
I purchased an Anova One in late April 2014. I've used it regularly since then, probably once a week if not more. The last two times I tried to use it, the unit would shut off and restart after a few seconds or minutes… --- ## [How long does it typically take to replace a broken unit?](https://community.anovaculinary.com/t/how-long-does-it-typically-take-to-replace-a-broken-unit/277)
**Author:** [@bkeene12](https://community.anovaculinary.com/u/bkeene12)\ **Replies:** 3\ **Last updated:** [January 12, 2015, 9:45pm UTC](https://community.anovaculinary.com/t/how-long-does-it-typically-take-to-replace-a-broken-unit/277 "2015-01-12T21:45:32Z")
I know the folks at Anova are still alive- good article on the verge. I was wondering if anyone knows how long it typically takes to A. Get the instructions to return a broken unit and B. Get the replacement. I only as… --- ## [Below 10C, display doesn't register any integer numbers](https://community.anovaculinary.com/t/below-10c-display-doesnt-register-any-integer-numbers/239)
**Author:** [@mspeleoto](https://community.anovaculinary.com/u/mspeleoto)\ **Replies:** 3\ **Last updated:** [January 12, 2015, 8:10pm UTC](https://community.anovaculinary.com/t/below-10c-display-doesnt-register-any-integer-numbers/239 "2015-01-12T20:10:04Z")
I filled up my bath from the tap today, just to try to identify what was causing my rattling issue. Below 10c, the display would just read 0.X degrees, and wouldn't show the whole number preceding the decimal point. Pret… --- ## [Temperature display/thermometer issue](https://community.anovaculinary.com/t/temperature-display-thermometer-issue/245)
**Author:** [@Snowflare](https://community.anovaculinary.com/u/Snowflare)\ **Replies:** 1\ **Last updated:** [January 12, 2015, 9:29am UTC](https://community.anovaculinary.com/t/temperature-display-thermometer-issue/245 "2015-01-12T09:29:05Z")
I've had my Precision long enough now to use it 5 or 6 times, and generally been pretty happy with it. However, it seems to be having an odd issue, usually during the initial heat-up - I'll set it for a particular temper… --- ## [App / Timer Function](https://community.anovaculinary.com/t/app-timer-function/178)
**Author:** [@\_G1](https://community.anovaculinary.com/u/_G1)\ **Replies:** 6\ **Last updated:** [January 9, 2015, 5:39am UTC](https://community.anovaculinary.com/t/app-timer-function/178 "2015-01-09T05:39:55Z")
When the App or SDK is released will it be possible for me to prep my food and place it into an ice bath in the morning and set the Anova to start several hours later so the food will be cooked by the time I come home fr… --- ## [Build quality needs improving](https://community.anovaculinary.com/t/build-quality-needs-improving/253)
**Author:** [@6022E20](https://community.anovaculinary.com/u/6022E20)\ **Replies:** 7\ **Last updated:** [January 8, 2015, 4:46pm UTC](https://community.anovaculinary.com/t/build-quality-needs-improving/253 "2015-01-08T16:46:08Z")
I have used the Precision a few times now and find it easy to use. Overall, it is a very good device. A few things surprised me, little details that should not have been overlooked or neglected: Metal sleeve: Only t… --- ## [1st gen user moving to 2nd gen - Seriously considering going back](https://community.anovaculinary.com/t/1st-gen-user-moving-to-2nd-gen-seriously-considering-going-back/236)
**Author:** [@JeffMorse](https://community.anovaculinary.com/u/JeffMorse)\ **Replies:** 1\ **Last updated:** [January 8, 2015, 3:50pm UTC](https://community.anovaculinary.com/t/1st-gen-user-moving-to-2nd-gen-seriously-considering-going-back/236 "2015-01-08T15:50:56Z")
Hi all, Firstly let me say I'm a huge fan of the first Anova. I've used it with great success and sung your praises to all who would listen. I just received the 2nd gen and was greatly impressed with the build. My only… --- ## [Scroll wheel light goes off momentarily when adjusting temp?](https://community.anovaculinary.com/t/scroll-wheel-light-goes-off-momentarily-when-adjusting-temp/254)
**Author:** [@Mindflux](https://community.anovaculinary.com/u/Mindflux)\ **Replies:** 2\ **Last updated:** [January 3, 2015, 9:19pm UTC](https://community.anovaculinary.com/t/scroll-wheel-light-goes-off-momentarily-when-adjusting-temp/254 "2015-01-03T21:19:16Z")
Video: @AnovaSousVide What does the wheel light going out when adjusting temp indicate? by Mindflux (mindflux) on Mobypicture I’ve had it happen several times. Here is a quick video of it. Is it an undocumented indicato… --- ## [Current Temp and SET Point get confused](https://community.anovaculinary.com/t/current-temp-and-set-point-get-confused/248)
**Author:** [@Mindflux](https://community.anovaculinary.com/u/Mindflux)\ **Replies:** 3\ **Last updated:** [January 2, 2015, 6:09pm UTC](https://community.anovaculinary.com/t/current-temp-and-set-point-get-confused/248 "2015-01-02T18:09:41Z")
Has anyone seen this with their V2? I have it set at 146 (as you know the temp settings is in 0.5 degree increments). Somehow my SET showed a 163.9 set point which was the current t… --- ## [Unofficial Android app "ANOVA Remote" is available on Google Play Store!](https://community.anovaculinary.com/t/unofficial-android-app-anova-remote-is-available-on-google-play-store/139)
**Author:** [@vtemkin](https://community.anovaculinary.com/u/vtemkin)\ **Replies:** 35\ **Last updated:** [January 2, 2015, 4:06am UTC](https://community.anovaculinary.com/t/unofficial-android-app-anova-remote-is-available-on-google-play-store/139 "2015-01-02T04:06:32Z")
Here is the description: This is quick and dirty version of a Bluetooth remote app to control Anova Precision Cooker. It is NOT an official app from Anova! It controls temperatures and timers, starts and stops the c… --- ## [Annoying thing when setting timer](https://community.anovaculinary.com/t/annoying-thing-when-setting-timer/211)
**Author:** [@rbh1515](https://community.anovaculinary.com/u/rbh1515)\ **Replies:** 7\ **Last updated:** [January 1, 2015, 7:27pm UTC](https://community.anovaculinary.com/t/annoying-thing-when-setting-timer/211 "2015-01-01T19:27:42Z")
To bring up the timer function you have to hold down the start button for 8 seconds. When I do this the temperature units also change after about 3 seconds. A bit annoying. Any way around this? Am I missing something… --- ## [How to actually user the timer!](https://community.anovaculinary.com/t/how-to-actually-user-the-timer/246)
**Author:** [@Tiresias](https://community.anovaculinary.com/u/Tiresias)\ **Replies:** 3\ **Last updated:** [January 1, 2015, 7:14pm UTC](https://community.anovaculinary.com/t/how-to-actually-user-the-timer/246 "2015-01-01T19:14:00Z")
Is it just me, or has anyone else found the instructions for setting up the timer on this device in the 'Operating Manual' misleading, or...er, just plain wrong? If the Precision Cooker is already running and you follo… --- ## [Loosening the clamp?](https://community.anovaculinary.com/t/loosening-the-clamp/230)
**Author:** [@Fandangly](https://community.anovaculinary.com/u/Fandangly)\ **Replies:** 2\ **Last updated:** [January 1, 2015, 11:31am UTC](https://community.anovaculinary.com/t/loosening-the-clamp/230 "2015-01-01T11:31:03Z")
One of my clamps (white) has an extremely tight knob, I've twisted it fully open (to slide it onto the cooker), but it's extremely difficult to do it by hand and still doesn't slide onto the cooker easily. Spent about 5-… --- ## [Problems with the 'anova one'](https://community.anovaculinary.com/t/problems-with-the-anova-one/244)
**Author:** [@khou](https://community.anovaculinary.com/u/khou)\ **Replies:** 1\ **Last updated:** [January 1, 2015, 4:29am UTC](https://community.anovaculinary.com/t/problems-with-the-anova-one/244 "2015-01-01T04:29:14Z")
Hey. We have been using the anova one since it was first released and haven't been having any problems until today. My plan was cooking at 58 degress Celcius at 48-72 hours.. But the anova one keeps calling for system… --- ## [Can't use an extension cord?](https://community.anovaculinary.com/t/cant-use-an-extension-cord/208)
**Author:** [@jko](https://community.anovaculinary.com/u/jko)\ **Replies:** 3\ **Last updated:** [January 1, 2015, 4:00am UTC](https://community.anovaculinary.com/t/cant-use-an-extension-cord/208 "2015-01-01T04:00:58Z")
Hi, I just received my unit yesterday. The instructions say not to use an extension cord. Is there any way around this? My 220V unit's power cord is pretty short, and I'd like to use an extension cord. --- ## [Bag touch probe](https://community.anovaculinary.com/t/bag-touch-probe/233)
**Author:** [@RickMed](https://community.anovaculinary.com/u/RickMed)\ **Replies:** 3\ **Last updated:** [January 1, 2015, 3:58am UTC](https://community.anovaculinary.com/t/bag-touch-probe/233 "2015-01-01T03:58:46Z")
Hello everyone. Does anyone know if the bag touching the probe is an issue? It isn't block the opening for the pump flow, but wasn't sure if it touches the probe at some point if that is an issue. Thanks Rick --- ## [Heating element doesn't seem to work](https://community.anovaculinary.com/t/heating-element-doesnt-seem-to-work/191)
**Author:** [@nycaussie](https://community.anovaculinary.com/u/nycaussie)\ **Replies:** 6\ **Last updated:** [January 1, 2015, 12:06am UTC](https://community.anovaculinary.com/t/heating-element-doesnt-seem-to-work/191 "2015-01-01T00:06:30Z")
I just received an Anova precision cooker, and it doesn't heat!! I have been so excited to get it - I'm very disappointed. I doubt that there is an at home fix for this, but I'm hoping against hope! Any suggestions? … --- ## [High temp error & shutdown](https://community.anovaculinary.com/t/high-temp-error-shutdown/235)
**Author:** [@normstar](https://community.anovaculinary.com/u/normstar)\ **Replies:** 2\ **Last updated:** [December 31, 2014, 7:24pm UTC](https://community.anovaculinary.com/t/high-temp-error-shutdown/235 "2014-12-31T19:24:32Z")
Hello, I've used my Precision Cooker 6 times and it worked perfectly. However, today I was using it and the temperature on the display all of a sudden went from about 170 to 418 degrees and it shut itself down. I had j… --- ## [Power cords of DIFFERENT length?](https://community.anovaculinary.com/t/power-cords-of-different-length/237)
**Author:** [@t4tortoise](https://community.anovaculinary.com/u/t4tortoise)\ **Replies:** 2\ **Last updated:** [December 31, 2014, 1:40am UTC](https://community.anovaculinary.com/t/power-cords-of-different-length/237 "2014-12-31T01:40:09Z")
Anyone else find that their 220v Red has a much shorter power cord? http://gofile.me/28Irx/fL91xcIy this is rather inconvenient, no? --- ## [Pump Cap and skirt](https://community.anovaculinary.com/t/pump-cap-and-skirt/204)
**Author:** [@saluki](https://community.anovaculinary.com/u/saluki)\ **Replies:** 3\ **Last updated:** [December 30, 2014, 12:57am UTC](https://community.anovaculinary.com/t/pump-cap-and-skirt/204 "2014-12-30T00:57:09Z")
I can't remove the pump cap no matter how hard I try..... My sister tried to to no avail..... Same with the skirt---turn it to the left with all my might-nothing budges it...... Any suggestions would be welcome...... … --- ## [Looking for the iPhone App](https://community.anovaculinary.com/t/looking-for-the-iphone-app/90)
**Author:** [@unixrab](https://community.anovaculinary.com/u/unixrab)\ **Replies:** 8\ **Last updated:** [December 27, 2014, 1:12am UTC](https://community.anovaculinary.com/t/looking-for-the-iphone-app/90 "2014-12-27T01:12:02Z")
...is the iPhone app out yet? If so, I need help locating it in the App Store. --- ## [Well, my Precision Cooker is dead after ~80 hours of use](https://community.anovaculinary.com/t/well-my-precision-cooker-is-dead-after-80-hours-of-use/141)
**Author:** [@joefarmer](https://community.anovaculinary.com/u/joefarmer)\ **Replies:** 2\ **Last updated:** [December 26, 2014, 11:48am UTC](https://community.anovaculinary.com/t/well-my-precision-cooker-is-dead-after-80-hours-of-use/141 "2014-12-26T11:48:37Z")
The unit has shut off twice now at around the 36-40 hour mark. Just recently it started making a loud grinding noise and the motor got very hot. I stopped the unit and noticed there was water between the LCD and the face… --- ## [The "Little something" for undelivered Precision Cookers](https://community.anovaculinary.com/t/the-little-something-for-undelivered-precision-cookers/175)
**Author:** [@Steve](https://community.anovaculinary.com/u/Steve)\ **Replies:** 15\ **Last updated:** [December 25, 2014, 9:26am UTC](https://community.anovaculinary.com/t/the-little-something-for-undelivered-precision-cookers/175 "2014-12-25T09:26:04Z")
Anyone got the "little something" that Anova promised to send to people that won't get a Precision cooker for Christmas? I understand that I wont get my units on time so I hoped I still could have something to give ins… --- ## [Normal Beeping? Pump Cap?](https://community.anovaculinary.com/t/normal-beeping-pump-cap/228)
**Author:** [@tk1](https://community.anovaculinary.com/u/tk1)\ **Replies:** 5\ **Last updated:** [December 24, 2014, 11:55pm UTC](https://community.anovaculinary.com/t/normal-beeping-pump-cap/228 "2014-12-24T23:55:29Z")
Is the unit supposed to beep when it approaches the correct temperature? Mine did. Also, any tricks to remove stiff pump cap? --- ## [Skirt locking function](https://community.anovaculinary.com/t/skirt-locking-function/80)
**Author:** [@aarthur](https://community.anovaculinary.com/u/aarthur)\ **Replies:** 16\ **Last updated:** [December 24, 2014, 8:22pm UTC](https://community.anovaculinary.com/t/skirt-locking-function/80 "2014-12-24T20:22:32Z")
Hi all, I've noticed now that I've taken the stainless steel skirt off the unit a few times that it's quite loose in the "arrows aligned" position. When the unit is clamped by the skirt in a smaller pot (as opposed to cl… --- ## [Precision or One....or None?](https://community.anovaculinary.com/t/precision-or-one-or-none/222)
**Author:** [@flamingbear](https://community.anovaculinary.com/u/flamingbear)\ **Replies:** 1\ **Last updated:** [December 24, 2014, 8:20pm UTC](https://community.anovaculinary.com/t/precision-or-one-or-none/222 "2014-12-24T20:20:09Z")
Hi all, I got myself a christmas gift and ordered a Anova One circulator and got all excited before I found out there was a new model for the home chef the Anova Precision. So I thought to myself, I kind of want the n… --- ## [Replacement part. Help please](https://community.anovaculinary.com/t/replacement-part-help-please/215)
**Author:** [@daveburstein](https://community.anovaculinary.com/u/daveburstein)\ **Replies:** 1\ **Last updated:** [December 22, 2014, 3:35pm UTC](https://community.anovaculinary.com/t/replacement-part-help-please/215 "2014-12-22T15:35:28Z")
I need another plastic cap to go on the end of the skirt at the bottom of the unit. How do a get one? --- ## [Can't test out the Bluetooth app](https://community.anovaculinary.com/t/cant-test-out-the-bluetooth-app/213)
**Author:** [@rbh1515](https://community.anovaculinary.com/u/rbh1515)\ **Replies:** 3\ **Last updated:** [December 22, 2014, 3:45am UTC](https://community.anovaculinary.com/t/cant-test-out-the-bluetooth-app/213 "2014-12-22T03:45:06Z")
One of the main reasons I bought the Precision Cooker (instead of a different model or brand) was the app. If it works it will make control of the unit a snap. The current controls are crappy IMO.for example, why isn't… --- ## [Clock function](https://community.anovaculinary.com/t/clock-function/205)
**Author:** [@mbaileybend](https://community.anovaculinary.com/u/mbaileybend)\ **Replies:** 1\ **Last updated:** [December 20, 2014, 1:04pm UTC](https://community.anovaculinary.com/t/clock-function/205 "2014-12-20T13:04:40Z")
Is the Anova suppose to shut down when the clock reaches 0 and beeps? Or is it just to let you know that you have reached the time that you entered. I guess I am having a problem getting my arms around the fact that it… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=34) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=36)