# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=36 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 37 --- ## [Timer, temp issue](https://community.anovaculinary.com/t/timer-temp-issue/203)
**Author:** [@jamesnew](https://community.anovaculinary.com/u/jamesnew)\ **Replies:** 4\ **Last updated:** [December 18, 2014, 6:24pm UTC](https://community.anovaculinary.com/t/timer-temp-issue/203 "2014-12-18T18:24:38Z")
I received my unit 7 days ago. I have yet to figure out how to set the temp. My unit defaults to timer and will not set to temp. I also have not been able to get my Iphone to see the unit in pairing mode. Consequentl… --- ## [Fluctuating temperature - issue](https://community.anovaculinary.com/t/fluctuating-temperature-issue/201)
**Author:** [@sluggerdog](https://community.anovaculinary.com/u/sluggerdog)\ **Replies:** 4\ **Last updated:** [December 18, 2014, 6:14am UTC](https://community.anovaculinary.com/t/fluctuating-temperature-issue/201 "2014-12-18T06:14:35Z")
Hi All, I've just received my precision cooker and I fired it up straight away. I've set it to 60c and slipped in some lamb chops for the first go. My issue is the temperature is wilding fluctuating between 57c and 6… --- ## [Hose Clamp?](https://community.anovaculinary.com/t/hose-clamp/202)
**Author:** [@sluggerdog](https://community.anovaculinary.com/u/sluggerdog)\ **Replies:** 4\ **Last updated:** [December 17, 2014, 9:46pm UTC](https://community.anovaculinary.com/t/hose-clamp/202 "2014-12-17T21:46:32Z")
I've just used my precision cooker for the first time, I opened it up and I have a hose clamp connecting two prongs. Does this sound right? PHOTO \[image\] --- ## [Bluetooth application](https://community.anovaculinary.com/t/bluetooth-application/179)
**Author:** [@ransom17](https://community.anovaculinary.com/u/ransom17)\ **Replies:** 3\ **Last updated:** [December 16, 2014, 7:52pm UTC](https://community.anovaculinary.com/t/bluetooth-application/179 "2014-12-16T19:52:34Z")
What is the status of being able to pair to a device, e.g. smart phone, Kindle Fire or similar, and what might be the ultimate function/purpose for that ability? --- ## [App and pairing](https://community.anovaculinary.com/t/app-and-pairing/181)
**Author:** [@jamesnew](https://community.anovaculinary.com/u/jamesnew)\ **Replies:** 2\ **Last updated:** [December 12, 2014, 2:21am UTC](https://community.anovaculinary.com/t/app-and-pairing/181 "2014-12-12T02:21:03Z")
I just received my Anova today. I went to my iphone 6 plus to get the app. No app to be found. I read the manual which stated, to pair the bluetooth in apps? I figured that maybe by pairing the device with my iphone,… --- ## [Shipping Date for 220v](https://community.anovaculinary.com/t/shipping-date-for-220v/176)
**Author:** [@Styopa](https://community.anovaculinary.com/u/Styopa)\ **Replies:** 1\ **Last updated:** [December 11, 2014, 9:52pm UTC](https://community.anovaculinary.com/t/shipping-date-for-220v/176 "2014-12-11T21:52:50Z")
Hello. I wish to buy your new 220v model. I was told they will not ship until Jan 2015. I will be in the US (New York City) until Jan 9th. - if I order today will I receive the unit in time?? Thanks!! --- ## [Precision Cooker tripped GFI](https://community.anovaculinary.com/t/precision-cooker-tripped-gfi/151)
**Author:** [@currentsitguy](https://community.anovaculinary.com/u/currentsitguy)\ **Replies:** 2\ **Last updated:** [December 8, 2014, 3:12pm UTC](https://community.anovaculinary.com/t/precision-cooker-tripped-gfi/151 "2014-12-08T15:12:36Z")
Does anyone know the specific electrical specifications of the new Precision Cooker? We received ours yesterday and about 10 minutes after turning it on it tripped the GFI in a kitchen outlet. We moved it to a non GFI pr… --- ## [System Calibration procedure for Anova Precision Cooker](https://community.anovaculinary.com/t/system-calibration-procedure-for-anova-precision-cooker/99)
**Author:** [@canugghead](https://community.anovaculinary.com/u/canugghead)\ **Replies:** 9\ **Last updated:** [December 8, 2014, 3:29am UTC](https://community.anovaculinary.com/t/system-calibration-procedure-for-anova-precision-cooker/99 "2014-12-08T03:29:37Z")
Hi, I believe this is for Anova 1 only: https://anova.zendesk.com/hc/en-us/articles/201704230-System-Calibration Do you have the system calibration instructions for Anova Precision Cooker? --- ## [Self-grounding?](https://community.anovaculinary.com/t/self-grounding/96)
**Author:** [@noahvail](https://community.anovaculinary.com/u/noahvail)\ **Replies:** 3\ **Last updated:** [December 4, 2014, 9:35pm UTC](https://community.anovaculinary.com/t/self-grounding/96 "2014-12-04T21:35:29Z")
Is the Anova Precision Cooker self-grounding, or does it need to be plugged into a GFI or RCD? Thanks. --- ## [Miscalibrated Units / Wrong Temperature](https://community.anovaculinary.com/t/miscalibrated-units-wrong-temperature/144)
**Author:** [@\_G1](https://community.anovaculinary.com/u/_G1)\ **Replies:** 13\ **Last updated:** [November 26, 2014, 5:41pm UTC](https://community.anovaculinary.com/t/miscalibrated-units-wrong-temperature/144 "2014-11-26T17:41:48Z")
Can Anova post instructions on how to check if you received one of the miscalibrated units? Can you identify a bad unit based on your backer number or unit serial number? Keep in mind that many of your customers likely… --- ## [International shipping](https://community.anovaculinary.com/t/international-shipping/112)
**Author:** [@jky2k](https://community.anovaculinary.com/u/jky2k)\ **Replies:** 1\ **Last updated:** [November 17, 2014, 9:50pm UTC](https://community.anovaculinary.com/t/international-shipping/112 "2014-11-17T21:50:17Z")
I received my email on nov 5 and the cooker was shipped same day however, fedex tracker still shows label created but not shipped yet. is it because it is an international order? any idea? any international in the same c… --- ## [Didn't Receive Clamp](https://community.anovaculinary.com/t/didnt-receive-clamp/110)
**Author:** [@brandonwburns](https://community.anovaculinary.com/u/brandonwburns)\ **Replies:** 12\ **Last updated:** [November 17, 2014, 12:35am UTC](https://community.anovaculinary.com/t/didnt-receive-clamp/110 "2014-11-17T00:35:59Z")
I just received my precision cooker, but not the clamp that is supposed to go with it. Am I an idiot or was this just not included for some random reasons? And no, it's not hidden somewhere in the shipping box. I double … --- ## [Clamp doesn't fit](https://community.anovaculinary.com/t/clamp-doesnt-fit/125)
**Author:** [@zollman](https://community.anovaculinary.com/u/zollman)\ **Replies:** 2\ **Last updated:** [November 16, 2014, 10:08pm UTC](https://community.anovaculinary.com/t/clamp-doesnt-fit/125 "2014-11-16T22:08:09Z")
I've tried twisting the smaller ring to loosen the clamp, but I can't slide it over the cooker -- it's too narrow. I've even unscrewed the ring from the rest of the clamp. Has anyone else had this problem? --- ## [Canadian retailers](https://community.anovaculinary.com/t/canadian-retailers/60)
**Author:** [@blanzay](https://community.anovaculinary.com/u/blanzay)\ **Replies:** 2\ **Last updated:** [November 15, 2014, 8:49pm UTC](https://community.anovaculinary.com/t/canadian-retailers/60 "2014-11-15T20:49:08Z")
Is it possible to get a list of retailers or online stores that carry your device in Canada ? --- ## [Problems with a brand new precision cooker](https://community.anovaculinary.com/t/problems-with-a-brand-new-precision-cooker/121)
**Author:** [@trubador](https://community.anovaculinary.com/u/trubador)\ **Replies:** 1\ **Last updated:** [November 15, 2014, 10:56am UTC](https://community.anovaculinary.com/t/problems-with-a-brand-new-precision-cooker/121 "2014-11-15T10:56:13Z")
Just received my precision cooker this week. I decided to test it out with a 48 hour cook. I set the temp to 135 and use the stove to get my water up to temp faster. The unit beeps at me at 135, so I take out my th… --- ## [Do I need to clean the unit after each use?](https://community.anovaculinary.com/t/do-i-need-to-clean-the-unit-after-each-use/105)
**Author:** [@rkoshack](https://community.anovaculinary.com/u/rkoshack)\ **Replies:** 3\ **Last updated:** [November 12, 2014, 8:20am UTC](https://community.anovaculinary.com/t/do-i-need-to-clean-the-unit-after-each-use/105 "2014-11-12T08:20:08Z")
just used the cooker for the first time. Eggs cooked perfectly! Do I need to clean it or anything after using or just let it cool for an hour and then dry off and put away? --- ## [Does the Anova Precision Cooker have CE marking for Europe?](https://community.anovaculinary.com/t/does-the-anova-precision-cooker-have-ce-marking-for-europe/94)
**Author:** [@MalteN](https://community.anovaculinary.com/u/MalteN)\ **Replies:** 1\ **Last updated:** [November 12, 2014, 2:44am UTC](https://community.anovaculinary.com/t/does-the-anova-precision-cooker-have-ce-marking-for-europe/94 "2014-11-12T02:44:47Z")
Does anyone know whether the device has CE marking? --- ## [The lucky 1000 club (220v)](https://community.anovaculinary.com/t/the-lucky-1000-club-220v/106)
**Author:** [@sluggerdog](https://community.anovaculinary.com/u/sluggerdog)\ **Replies:** 2\ **Last updated:** [November 11, 2014, 9:57pm UTC](https://community.anovaculinary.com/t/the-lucky-1000-club-220v/106 "2014-11-11T21:57:49Z")
How and when do we find out if we have been lucky enough to make it into the cut off for the existing 1000 220v models mentioned in yesterdays email? Ideally I'd rather know ASAP if I am getting one or if I am unlucky … --- ## [Received my precision cooker](https://community.anovaculinary.com/t/received-my-precision-cooker/84)
**Author:** [@sousevide](https://community.anovaculinary.com/u/sousevide)\ **Replies:** 5\ **Last updated:** [November 9, 2014, 5:40am UTC](https://community.anovaculinary.com/t/received-my-precision-cooker/84 "2014-11-09T05:40:05Z")
Received my cooker and wanted to post some feedback. The packaging was a bit scuffed for something that is shipped directly from the manufacturer. Packaging is vertical and quite tall (24.25") and you have to dig the i… --- ## [Will the cooker be able to pair with more than one phone with the app?](https://community.anovaculinary.com/t/will-the-cooker-be-able-to-pair-with-more-than-one-phone-with-the-app/70)
**Author:** [@offby1](https://community.anovaculinary.com/u/offby1)\ **Replies:** 4\ **Last updated:** [November 7, 2014, 7:05am UTC](https://community.anovaculinary.com/t/will-the-cooker-be-able-to-pair-with-more-than-one-phone-with-the-app/70 "2014-11-07T07:05:15Z")
I'd like to be able to use it along with my wife, ideally painlessly. Is that going to be possible? --- ## [Expected ship date](https://community.anovaculinary.com/t/expected-ship-date/51)
**Author:** [@markc](https://community.anovaculinary.com/u/markc)\ **Replies:** 26\ **Last updated:** [November 6, 2014, 5:18pm UTC](https://community.anovaculinary.com/t/expected-ship-date/51 "2014-11-06T17:18:03Z")
Can you let us know if shipping is on time? --- ## [Amazon Gold Box Deal: $60 Off Anova One](https://community.anovaculinary.com/t/amazon-gold-box-deal-60-off-anova-one/88)
**Author:** [@Stephen\_Svajian](https://community.anovaculinary.com/u/Stephen_Svajian)\ **Replies:** 0\ **Last updated:** [November 6, 2014, 5:06am UTC](https://community.anovaculinary.com/t/amazon-gold-box-deal-60-off-anova-one/88 "2014-11-06T05:06:49Z")
Tomorrow at 7AM CST for Amazon Prime members and 7:30 AM CST for regular Amazon customers, Amazon will be featuring the Anova One as its Gold Box Deal. You can get $60 off the Anova One. --- ## [Shipping method](https://community.anovaculinary.com/t/shipping-method/81)
**Author:** [@georgewchubby](https://community.anovaculinary.com/u/georgewchubby)\ **Replies:** 2\ **Last updated:** [November 5, 2014, 7:55am UTC](https://community.anovaculinary.com/t/shipping-method/81 "2014-11-05T07:55:17Z")
How will the cooker be shipped, by ordinary mail or with a courier (UPS, DHL etc.)? --- ## [iPhone App...or mobile app?](https://community.anovaculinary.com/t/iphone-app-or-mobile-app/75)
**Author:** [@astroacks6](https://community.anovaculinary.com/u/astroacks6)\ **Replies:** 3\ **Last updated:** [October 30, 2014, 5:45pm UTC](https://community.anovaculinary.com/t/iphone-app-or-mobile-app/75 "2014-10-30T17:45:20Z")
Last night's update mentions the iPhone app...did that mean specifically the iPhone and that Android is good to go or was that meant to say mobile app? --- ## [Canadian retailers](https://community.anovaculinary.com/t/canadian-retailers/61)
**Author:** [@blanzay](https://community.anovaculinary.com/u/blanzay)\ **Replies:** 2\ **Last updated:** [October 28, 2014, 11:41pm UTC](https://community.anovaculinary.com/t/canadian-retailers/61 "2014-10-28T23:41:36Z")
Is it possible to get a list of retailers or online stores that carry your device in Canada ? --- ## [Timer Function](https://community.anovaculinary.com/t/timer-function/74)
**Author:** [@Jellew](https://community.anovaculinary.com/u/Jellew)\ **Replies:** 0\ **Last updated:** [October 28, 2014, 9:43am UTC](https://community.anovaculinary.com/t/timer-function/74 "2014-10-28T09:43:21Z")
The timer mentioned in the user manual, is that a count down timer. So I can prepair the food put in cold water and then set timer so the food will be ready when I get home? --- ## [Steel skirt](https://community.anovaculinary.com/t/steel-skirt/73)
**Author:** [@aarthur](https://community.anovaculinary.com/u/aarthur)\ **Replies:** 2\ **Last updated:** [October 27, 2014, 11:54pm UTC](https://community.anovaculinary.com/t/steel-skirt/73 "2014-10-27T23:54:09Z")
Has anyone mentioned yet how awesome the stainless skirt on the unit is ?!?!?!. That would have to be one of the best stretch goals. --- ## [Heating power for 220V version of Anova Precision Cooker?](https://community.anovaculinary.com/t/heating-power-for-220v-version-of-anova-precision-cooker/64)
**Author:** [@Low\_Chong\_Hung](https://community.anovaculinary.com/u/Low_Chong_Hung)\ **Replies:** 2\ **Last updated:** [October 27, 2014, 3:43pm UTC](https://community.anovaculinary.com/t/heating-power-for-220v-version-of-anova-precision-cooker/64 "2014-10-27T15:43:05Z")
For 220V-240V version, is heating power still 800W or higher, just like Anova One? --- ## [Will the app be avilable for android?](https://community.anovaculinary.com/t/will-the-app-be-avilable-for-android/49)
**Author:** [@bentebriis](https://community.anovaculinary.com/u/bentebriis)\ **Replies:** 4\ **Last updated:** [October 24, 2014, 9:51pm UTC](https://community.anovaculinary.com/t/will-the-app-be-avilable-for-android/49 "2014-10-24T21:51:57Z")
When I ordered it seemed like there were plans for both Apple and Android - but now I can't find anything about Android --- ## [Anova Precision Cooker vs the Anova One](https://community.anovaculinary.com/t/anova-precision-cooker-vs-the-anova-one/62)
**Author:** [@loki993](https://community.anovaculinary.com/u/loki993)\ **Replies:** 4\ **Last updated:** [October 16, 2014, 12:28pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-vs-the-anova-one/62 "2014-10-16T12:28:27Z")
Im in the market for a immersion circulator and the Anova seems like best available. This was before I have even know about the Precision cooker. This will be a gift..for a professional chef so the time and temperature a… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=35) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=37)