# Anova Support **URL:** https://community.anovaculinary.com/c/support-questions/20.md?page=5 [Latest](https://community.anovaculinary.com/latest.md) · [Categories](https://community.anovaculinary.com/categories.md) · [Tags](https://community.anovaculinary.com/tags.md) **Page:** 6 --- ## [Oven Probe Fail](https://community.anovaculinary.com/t/oven-probe-fail/27810)
**Author:** [@Ufamizm](https://community.anovaculinary.com/u/Ufamizm)\ **Replies:** 0\ **Last updated:** [December 31, 2020, 3:49am UTC](https://community.anovaculinary.com/t/oven-probe-fail/27810 "2020-12-31T03:49:35Z")
I just got my oven and haven’t been able to set the probe temp. It reads the current temp, but when I try to set it it reads “Update Failed - The update to probe failed, please try again” Has anyone else had this issue? … --- ## [Anova pro problems](https://community.anovaculinary.com/t/anova-pro-problems/25603)
**Author:** [@Chris2788](https://community.anovaculinary.com/u/Chris2788)\ **Replies:** 8\ **Last updated:** [December 30, 2020, 5:37pm UTC](https://community.anovaculinary.com/t/anova-pro-problems/25603 "2020-12-30T17:37:40Z")
Has anyone else had problems with the Anova pro? I got one last week from target, cooked ribs and it broke in about 24 hours. So I sent it back to target and they sent a replacement. Received my new one today, and the to… --- ## [Probe not working](https://community.anovaculinary.com/t/probe-not-working/27754)
**Author:** [@DonnaSkolnick](https://community.anovaculinary.com/u/DonnaSkolnick)\ **Replies:** 0\ **Last updated:** [December 27, 2020, 3:50pm UTC](https://community.anovaculinary.com/t/probe-not-working/27754 "2020-12-27T15:50:52Z")
Tried chicken, pork, beef and fish using the probe. The probe never comes to the temp mentioned in the Anova recipe. All meats over cooked. Does anyone have a fix for the #probe issue? Thanks --- ## [QR CODE](https://community.anovaculinary.com/t/qr-code/27703)
**Author:** [@Totora](https://community.anovaculinary.com/u/Totora)\ **Replies:** 0\ **Last updated:** [December 24, 2020, 4:21am UTC](https://community.anovaculinary.com/t/qr-code/27703 "2020-12-24T04:21:12Z")
Where is the QR code? When the ANOVA app crashes and it frequently does it asks me for the QR code I cannot remember where it is. Can someone please respond Thank you --- ## [Vacuum Sealer Pro question](https://community.anovaculinary.com/t/vacuum-sealer-pro-question/27671)
**Author:** [@daviddowns2000](https://community.anovaculinary.com/u/daviddowns2000)\ **Replies:** 0\ **Last updated:** [December 20, 2020, 4:39pm UTC](https://community.anovaculinary.com/t/vacuum-sealer-pro-question/27671 "2020-12-20T16:39:21Z")
Is there any reason to store the Vacuum Sealer Pro with the lid latched down, or should it be stored unlatched as it was when it was shipped to me? I realize it will be briefly latched and unlatched many times in use, b… --- ## [Can't Connect Device](https://community.anovaculinary.com/t/cant-connect-device/23202)
**Author:** [@elaine](https://community.anovaculinary.com/u/elaine)\ **Replies:** 32\ **Last updated:** [December 18, 2020, 4:42am UTC](https://community.anovaculinary.com/t/cant-connect-device/23202 "2020-12-18T04:42:45Z")
I got my new Anova Precision Cooker but can't connect it with my phone/Wifi, I only have one wifi network (didn't say it is 2.4GHz or 5 GHz) A code is generated by pressing the target temperature button and i entered the… --- ## [Support for Anova Precision Oven](https://community.anovaculinary.com/t/support-for-anova-precision-oven/27656)
**Author:** [@edstalnaker](https://community.anovaculinary.com/u/edstalnaker)\ **Replies:** 0\ **Last updated:** [December 18, 2020, 1:15am UTC](https://community.anovaculinary.com/t/support-for-anova-precision-oven/27656 "2020-12-18T01:15:37Z")
I have not been able to get my Anova Precision Oven to connect to WiFi since I received it. I talked with Peter in tech support to try several things to get it connected, but nothing would work. He told me that my oven… --- ## [Power cycle oven for 30 seconds?](https://community.anovaculinary.com/t/power-cycle-oven-for-30-seconds/27621)
**Author:** [@rop](https://community.anovaculinary.com/u/rop)\ **Replies:** 0\ **Last updated:** [December 15, 2020, 6:30pm UTC](https://community.anovaculinary.com/t/power-cycle-oven-for-30-seconds/27621 "2020-12-15T18:30:06Z")
What does that mean? Multiple help articles reference this with no further helpful details. Does it just mean turn it off and on again? For context: I am having issues with connecting the oven to WiFi for the first time… --- ## [Condensation Build Up Inside Door](https://community.anovaculinary.com/t/condensation-build-up-inside-door/26995)
**Author:** [@GJVINO](https://community.anovaculinary.com/u/GJVINO)\ **Replies:** 2\ **Last updated:** [December 14, 2020, 10:25pm UTC](https://community.anovaculinary.com/t/condensation-build-up-inside-door/26995 "2020-12-14T22:25:33Z")
Last night we used the Anova precision oven to cook the shrimp boil recipe as seen on the website. It was quite amazing but this morning I woke up to notice that there was significant amount of condensation inside the do… --- ## [Problem with anova pro](https://community.anovaculinary.com/t/problem-with-anova-pro/27591)
**Author:** [@Eric\_Perreault](https://community.anovaculinary.com/u/Eric_Perreault)\ **Replies:** 1\ **Last updated:** [December 13, 2020, 2:24pm UTC](https://community.anovaculinary.com/t/problem-with-anova-pro/27591 "2020-12-13T14:24:13Z")
I recently bought a brand new Anova precision cooker Pro. I have not been able to do is single cooking. Either if I try to use it manually or with the app, the targeted temperature is constantly decreasing by a 0,5 Celc… --- ## [I made order 10 days ago and it's still processing](https://community.anovaculinary.com/t/i-made-order-10-days-ago-and-its-still-processing/27568)
**Author:** [@Rhondaliangf](https://community.anovaculinary.com/u/Rhondaliangf)\ **Replies:** 0\ **Last updated:** [December 11, 2020, 12:42am UTC](https://community.anovaculinary.com/t/i-made-order-10-days-ago-and-its-still-processing/27568 "2020-12-11T00:42:25Z")
Dear Sir/Madam, I made my order 10 days ago. The order number is USM1110735. So far the status of my order is still “Processing”. Isn’t it suppose to be shipped within 1-2 business days? My request for support to th… --- ## [Oven buttons don't work if you're touching the handle](https://community.anovaculinary.com/t/oven-buttons-dont-work-if-youre-touching-the-handle/27573)
**Author:** [@joshtargo](https://community.anovaculinary.com/u/joshtargo)\ **Replies:** 0\ **Last updated:** [December 11, 2020, 4:01am UTC](https://community.anovaculinary.com/t/oven-buttons-dont-work-if-youre-touching-the-handle/27573 "2020-12-11T04:01:55Z")
If I rest my thumb or other fingers on the handle when I try to use the oven buttons, they don’t work. Anyone else have this? --- ## [How is the Descale cycle initiated?](https://community.anovaculinary.com/t/how-is-the-descale-cycle-initiated/27535)
**Author:** [@Bbqboss](https://community.anovaculinary.com/u/Bbqboss)\ **Replies:** 5\ **Last updated:** [December 10, 2020, 3:07pm UTC](https://community.anovaculinary.com/t/how-is-the-descale-cycle-initiated/27535 "2020-12-10T15:07:45Z")
So I have the manual and have located the descale button but cannot initiate the cycle. The manual mentions the app but I cannot find information to start the cycle to descale. I want to do the recommended maintenance so… --- ## [replacement parts: Water Tank Broken APO](https://community.anovaculinary.com/t/replacement-parts-water-tank-broken-apo/27530)
**Author:** [@JBarrick](https://community.anovaculinary.com/u/JBarrick)\ **Replies:** 1\ **Last updated:** [December 9, 2020, 1:12am UTC](https://community.anovaculinary.com/t/replacement-parts-water-tank-broken-apo/27530 "2020-12-09T01:12:47Z")
I just received my oven, only to discover my Water Tank has a huge chip and is broken. How do I get a new Water Tank expedited to my home, my wife and I are so upset and heart broken over this. We were really looking fo… --- ## [Reset](https://community.anovaculinary.com/t/reset/27538)
**Author:** [@Rzydonik](https://community.anovaculinary.com/u/Rzydonik)\ **Replies:** 0\ **Last updated:** [December 8, 2020, 11:59pm UTC](https://community.anovaculinary.com/t/reset/27538 "2020-12-08T23:59:52Z")
My Pro will not do anything when I hold the Wi-Fi down as instructed. Also will not provide me a code for Wi-Fi. --- ## [Door condensation stains](https://community.anovaculinary.com/t/door-condensation-stains/27355)
**Author:** [@Daniel\_Benhaim](https://community.anovaculinary.com/u/Daniel_Benhaim)\ **Replies:** 1\ **Last updated:** [December 8, 2020, 11:56pm UTC](https://community.anovaculinary.com/t/door-condensation-stains/27355 "2020-12-08T23:56:29Z")
Has anyone spoken to anova about this. My door has dried up condensation stains inside the door panel. Looks pretty ugly and I feel like it will soon block the ability to see through glass panel. Has anyone taken apar… --- ## [About this forum layout.](https://community.anovaculinary.com/t/about-this-forum-layout/14145)
**Author:** [@Artie](https://community.anovaculinary.com/u/Artie)\ **Replies:** 7\ **Last updated:** [December 8, 2020, 9:33pm UTC](https://community.anovaculinary.com/t/about-this-forum-layout/14145 "2020-12-08T21:33:06Z")
When I first joined this community, a few days ago, I found this forum software to be frustrating and non-intuitive. I thought to myself, why don't they just use established software, like vBulletin, or something. Now th… --- ## [Can't get 4 digit code for wifi connection](https://community.anovaculinary.com/t/cant-get-4-digit-code-for-wifi-connection/27444)
**Author:** [@aromeoj](https://community.anovaculinary.com/u/aromeoj)\ **Replies:** 2\ **Last updated:** [December 8, 2020, 2:37pm UTC](https://community.anovaculinary.com/t/cant-get-4-digit-code-for-wifi-connection/27444 "2020-12-08T14:37:56Z")
When trying to connect my Anova Precision Cooker Pro to my wifi and the Anova culinary app. I have been unsuccessful. I have tried everything - in the app i follow the on screen instructions and get to the point where … --- ## [Order showing as non existing but money debited from my account](https://community.anovaculinary.com/t/order-showing-as-non-existing-but-money-debited-from-my-account/27403)
**Author:** [@D1819](https://community.anovaculinary.com/u/D1819)\ **Replies:** 1\ **Last updated:** [December 1, 2020, 2:01pm UTC](https://community.anovaculinary.com/t/order-showing-as-non-existing-but-money-debited-from-my-account/27403 "2020-12-01T14:01:29Z")
I have placed an order HKM147189 last week and was not able to track order status through your website. Sent numerous enquiry to the support mailbox and receive no response. Thought order was cancelled by mt card has be… --- ## [Oven app no longer connects](https://community.anovaculinary.com/t/oven-app-no-longer-connects/27391)
**Author:** [@jmad](https://community.anovaculinary.com/u/jmad)\ **Replies:** 1\ **Last updated:** [November 30, 2020, 3:45pm UTC](https://community.anovaculinary.com/t/oven-app-no-longer-connects/27391 "2020-11-30T15:45:59Z")
Everything was fine with the oven and the app since I got it. Then suddenly the app disconnected and I cannot get it to reconnect. I go through the WiFi process and it just says it cannot connect and I should try again l… --- ## [Problem temperature](https://community.anovaculinary.com/t/problem-temperature/27378)
**Author:** [@Paul\_Jagot](https://community.anovaculinary.com/u/Paul_Jagot)\ **Replies:** 1\ **Last updated:** [November 28, 2020, 12:35pm UTC](https://community.anovaculinary.com/t/problem-temperature/27378 "2020-11-28T12:35:56Z")
Hi, I have a troulbe, the temperature sensor is bad and the anova gets very hot the current temperature not is correct, when I turn on the anova show me that the current temperature is about 127ºc this is impossible,My … --- ## [Anova Precision Cooker WIFI help](https://community.anovaculinary.com/t/anova-precision-cooker-wifi-help/27335)
**Author:** [@northernmonkeyz](https://community.anovaculinary.com/u/northernmonkeyz)\ **Replies:** 0\ **Last updated:** [November 23, 2020, 8:23am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-wifi-help/27335 "2020-11-23T08:23:40Z")
Hi, I bought the latest Anova Precision Cooker and it was working great for about 5 or so cooks. Now it won’t connect to the WIFI. I have tried the steps shown but have a question regarding password and SSID. Can the… --- ## [Nano making a low pitched horn noise](https://community.anovaculinary.com/t/nano-making-a-low-pitched-horn-noise/27324)
**Author:** [@Jason314](https://community.anovaculinary.com/u/Jason314)\ **Replies:** 0\ **Last updated:** [November 21, 2020, 3:26pm UTC](https://community.anovaculinary.com/t/nano-making-a-low-pitched-horn-noise/27324 "2020-11-21T15:26:54Z")
I have looked around the forums and read the posts about clicking, buzzing, beeping, and popping sounds but did not find any that sound like the issue I’m having. My unit is periodically making a horn noise every couple … --- ## [App crashing when editing variables](https://community.anovaculinary.com/t/app-crashing-when-editing-variables/27182)
**Author:** [@Daniel\_Benhaim](https://community.anovaculinary.com/u/Daniel_Benhaim)\ **Replies:** 1\ **Last updated:** [November 5, 2020, 12:59pm UTC](https://community.anovaculinary.com/t/app-crashing-when-editing-variables/27182 "2020-11-05T12:59:47Z")
When oven is running and I want to edit temp or humidity from the app it crashes to home screen . I must stop the function and start a new cook cycle in order for the app to send the new variables to the oven. --- ## [Buying from Israel](https://community.anovaculinary.com/t/buying-from-israel/20648)
**Author:** [@idanelh](https://community.anovaculinary.com/u/idanelh)\ **Replies:** 2\ **Last updated:** [November 1, 2020, 7:20am UTC](https://community.anovaculinary.com/t/buying-from-israel/20648 "2020-11-01T07:20:01Z")
I already sent a support ticket but I figured I'd send it here as well to see if anyone else has been in the same situation. I live in Israel and would like the buy the Anova cooker. I saw that Israel is on the list of… --- ## [Loud buzzing fan](https://community.anovaculinary.com/t/loud-buzzing-fan/27183)
**Author:** [@Daniel\_Benhaim](https://community.anovaculinary.com/u/Daniel_Benhaim)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 3:46am UTC](https://community.anovaculinary.com/t/loud-buzzing-fan/27183 "2020-11-01T03:46:51Z")
When heating and cooking the oven makes a loud buzzing fan noise When I give the oven a light smack in the rear it stops but I can’t imagine a good smack a la 50s television sets is protocol. Anyone else experiencing… --- ## [Open up the API](https://community.anovaculinary.com/t/open-up-the-api/13365)
**Author:** [@SmallOne](https://community.anovaculinary.com/u/SmallOne)\ **Replies:** 16\ **Last updated:** [October 27, 2020, 8:09pm UTC](https://community.anovaculinary.com/t/open-up-the-api/13365 "2020-10-27T20:09:55Z")
We are many here in the forum that are working with development and technology. There has been several threads about this before. Can you please open up the API? It doesn't have to be completely open but a description… --- ## [Precision Oven door would not open](https://community.anovaculinary.com/t/precision-oven-door-would-not-open/27049)
**Author:** [@Rosenbush](https://community.anovaculinary.com/u/Rosenbush)\ **Replies:** 3\ **Last updated:** [October 24, 2020, 2:51pm UTC](https://community.anovaculinary.com/t/precision-oven-door-would-not-open/27049 "2020-10-24T14:51:35Z")
Was cooking for the first time chicken breasts from recipe from app. Went through the stages and when the app signed the cooking was done. But the system did not shut off and the display appeared to be in cooking mode an… --- ## [Oven flashes all lights in the room](https://community.anovaculinary.com/t/oven-flashes-all-lights-in-the-room/27057)
**Author:** [@jmad](https://community.anovaculinary.com/u/jmad)\ **Replies:** 1\ **Last updated:** [October 24, 2020, 2:45pm UTC](https://community.anovaculinary.com/t/oven-flashes-all-lights-in-the-room/27057 "2020-10-24T14:45:44Z")
It’s been well documented that the light in the oven flashes but all the lights in the room are flashing. Anyone have the same experience? --- ## [Anova Nano Timer Problems](https://community.anovaculinary.com/t/anova-nano-timer-problems/27096)
**Author:** [@Mmmmgood](https://community.anovaculinary.com/u/Mmmmgood)\ **Replies:** 0\ **Last updated:** [October 23, 2020, 1:29pm UTC](https://community.anovaculinary.com/t/anova-nano-timer-problems/27096 "2020-10-23T13:29:52Z")
The timer does not appear to function properly. I set up to cook three beef filets, set timer for 1hr and 2 1/2hrs later there was still 41mins remaining on timer. Am I missing something here?? Steaks turned out g… [Previous page](https://community.anovaculinary.com/c/support-questions/20.md?page=4) [Next page](https://community.anovaculinary.com/c/support-questions/20.md?page=6)