# 1st Gen Anova - Faulty First Use System Error

**URL:** <https://community.anovaculinary.com/t/1st-gen-anova-faulty-first-use-system-error/12524>\
**Category:** Anova Support\
**Created:** [January 15, 2018, 6:23pm UTC](https://community.anovaculinary.com/t/1st-gen-anova-faulty-first-use-system-error/12524 "2018-01-15T18:23:56Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jackie414](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jackie414/32/2678_2.png) [@Jackie414](https://community.anovaculinary.com/u/Jackie414)\
**Post date:** [January 15, 2018, 6:23pm UTC](https://community.anovaculinary.com/t/1st-gen-anova-faulty-first-use-system-error/12524/1 "2018-01-15T18:23:56Z")

</div>

My MIL gifted me one for my birthday in 2016 but I was pregnant at the time with non stop morning sickness… So food was the last thing on my mind. I finally got the Anova out today thinking I’d make some garlic butter chicken. Follow all the instructions, turn on the device and 2 seconds later I get a system error.

Looking online it seems like it was a very common issue with the 1st Gen ones, I tried all the fixes that worked for some people but it still shuts off after a second or two.

Did there end up being a solution to this or did people just get their devices replaced? What can I do??? I was really looking forward to using it, first time and it failed, I’m so disappointed.

---

<div class="post-metadata">

**Author:** ![john.jcb](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/john.jcb/32/7269_2.png) [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\
**Post date:** [January 15, 2018, 6:32pm UTC](https://community.anovaculinary.com/t/1st-gen-anova-faulty-first-use-system-error/12524/2 "2018-01-15T18:32:45Z")

</div>

Try giving Customer Support a call. They may be able to help you.