# Anova Cooker malfuncioning

**URL:** <https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973>\
**Category:** Anova Support\
**Created:** [June 30, 2017, 5:31pm UTC](https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973 "2017-06-30T17:31:03Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tim2](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@tim2](https://community.anovaculinary.com/u/tim2)\
**Post date:** [June 30, 2017, 5:31pm UTC](https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973/1 "2017-06-30T17:31:03Z")

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My cooker shows -25 c when I put it in the water and jumps from -25 c to -0.3 c and various temperatures in between.  
Anyone else has this problem too?

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [June 30, 2017, 5:42pm UTC](https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973/2 "2017-06-30T17:42:03Z")

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Hey @tim2 that doesn’t sound right at all. My best suggestion for this is to contact [support@anovaculinary.com](mailto:support@anovaculinary.com) so they can try to troubleshoot the issue or get you a new cooker if need be.

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**Author:** ![tim2](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@tim2](https://community.anovaculinary.com/u/tim2)\
**Post date:** [June 30, 2017, 5:53pm UTC](https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973/3 "2017-06-30T17:53:23Z")

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tried to call, no one is answering

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**Author:** ![tim2](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@tim2](https://community.anovaculinary.com/u/tim2)\
**Post date:** [June 30, 2017, 6:18pm UTC](https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973/4 "2017-06-30T18:18:39Z")

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great, just reported it in the chat, got a RMA form in return, great service, great product???

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [June 30, 2017, 9:35pm UTC](https://community.anovaculinary.com/t/anova-cooker-malfuncioning/7973/5 "2017-06-30T21:35:01Z")

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@tim2 not sure of your question! If you need additional help from support - please let me know! Thanks 🙂