# Anova One: Generic "Error" message on screen, shuts off after a few minutes of use

**URL:** <https://community.anovaculinary.com/t/anova-one-generic-error-message-on-screen-shuts-off-after-a-few-minutes-of-use/114>\
**Category:** Anova Support\
**Created:** [November 14, 2014, 6:43pm UTC](https://community.anovaculinary.com/t/anova-one-generic-error-message-on-screen-shuts-off-after-a-few-minutes-of-use/114 "2014-11-14T18:43:08Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![PatWilson](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@PatWilson](https://community.anovaculinary.com/u/PatWilson)\
**Post date:** [February 13, 2015, 6:02pm UTC](https://community.anovaculinary.com/t/anova-one-generic-error-message-on-screen-shuts-off-after-a-few-minutes-of-use/114/21 "2015-02-13T18:02:22Z")

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My brand new unit, right out of the box is not functioning. I read the (simple) instructions, set the temp and time and started it. It runs about three seconds and then gives an error message. Reading this community page does not make me happy, but I am hoping for an early solution.

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**Author:** ![PatWilson](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@PatWilson](https://community.anovaculinary.com/u/PatWilson)\
**Post date:** [February 13, 2015, 6:21pm UTC](https://community.anovaculinary.com/t/anova-one-generic-error-message-on-screen-shuts-off-after-a-few-minutes-of-use/114/22 "2015-02-13T18:21:12Z")

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No sooner had I posted this when my phone rang and it was the manufacturer to discuss the problem. So thats a good sign.

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**Author:** ![PatWilson](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@PatWilson](https://community.anovaculinary.com/u/PatWilson)\
**Post date:** [February 13, 2015, 7:13pm UTC](https://community.anovaculinary.com/t/anova-one-generic-error-message-on-screen-shuts-off-after-a-few-minutes-of-use/114/23 "2015-02-13T19:13:29Z")

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Alright, I have to commend the customer service department, and Bill Clark specifically for getting back to me in a timely response and getting me the info to return my unit. Very quick and friendly. Thank you, Bill.

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**Author:** ![jordan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jordan/32/532_2.png) [@jordan](https://community.anovaculinary.com/u/jordan)\
**Post date:** [February 13, 2015, 10:08pm UTC](https://community.anovaculinary.com/t/anova-one-generic-error-message-on-screen-shuts-off-after-a-few-minutes-of-use/114/24 "2015-02-13T22:08:51Z")

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@PatWilson Thank you for posting updates about the situation and resolution - will share your positive feedback with Bill.

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