# Anova Precision Cooker - 220V UK-Plug

**URL:** <https://community.anovaculinary.com/t/anova-precision-cooker-220v-uk-plug/777>\
**Category:** Anova Support\
**Created:** [June 3, 2016, 10:34am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-220v-uk-plug/777 "2016-06-03T10:34:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![andrewusher](https://avatars.discourse-cdn.com/v4/letter/a/e8c25b/32.png) [@andrewusher](https://community.anovaculinary.com/u/andrewusher)\
**Post date:** [June 3, 2016, 10:34am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-220v-uk-plug/777/1 "2016-06-03T10:34:00Z")

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My Anova just arrived but its not a UK Plug version, despite ordering that, very disappointed. I understand i can buy a convertor, but i live in rural scotland and that means an online order, which won’t get here for the weekend. Why do i not have a UK plug despite that being the order.

  

Andrew

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**Author:** ![mtancock](https://avatars.discourse-cdn.com/v4/letter/m/ba9def/32.png) [@mtancock](https://community.anovaculinary.com/u/mtancock)\
**Post date:** [June 4, 2016, 2:05pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-220v-uk-plug/777/2 "2016-06-04T14:05:39Z")

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Same here. I’ve been chasing support and my options are “buy a converter” (but they can’t tell me which one) or send it back for a replacement (but they won’t send the replacement until they’ve “tracked” the return) which also means I have to drive over an hour to get to the nearest FedEx place.

Seems a bit like they didn’t have enough UK plugs to fulfill orders so they’ve just decided to send people the wrong unit and hope not too many people make a fuss.

Really disappointing initial impression for me. That plus having to chase support so hard to get a response.

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**Author:** ![mtancock](https://avatars.discourse-cdn.com/v4/letter/m/ba9def/32.png) [@mtancock](https://community.anovaculinary.com/u/mtancock)\
**Post date:** [June 9, 2016, 4:16pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-220v-uk-plug/777/3 "2016-06-09T16:16:32Z")

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I ended up buying an adapter. It worked once at least, so hoping it will continue to do so. Still disappointing though - especially anova’s (lack of) response.