# Anova Precision Cooker died after first use **URL:** \ **Category:** Anova Support\ **Created:** [September 20, 2018, 3:34pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-died-after-first-use/16792 "2018-09-20T15:34:35Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ianlag](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ianlag/32/4069_2.png) [@ianlag](https://community.anovaculinary.com/u/ianlag)\ **Post date:** [September 20, 2018, 3:34pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-died-after-first-use/16792/1 "2018-09-20T15:34:35Z")
Hello, My name is Ian. I live in Brazil. Recently I travelled to NY and, having heard so many good things about the Anova Precision Cooker, I bought one for myself. (I bought the Anova Culinary A2.2-120V-US Sous Vide Precision Cooker Bluetooth, Immersion Circulator, 800 Watts) When I arrived home, I tested it out with a ribeye steak. It cooked for 1h and it worked perfectly. After use, I plugged it out, cleaned the Precision Cooker, let it dry and then I stored back in its box. The next day, I decided to use it again, but alas, it does not turn on AT ALL. I tried several power outlets. All of the outlets are working fine but my Anova Precision Cooker just doesn’t turn on. Please, what should I do? ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [September 20, 2018, 8:23pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-died-after-first-use/16792/2 "2018-09-20T20:23:12Z")
Contact Anova Support. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [September 20, 2018, 8:32pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-died-after-first-use/16792/3 "2018-09-20T20:32:05Z")
Hey there. Please note @Ember’s advice. ---
**Author:** ![kl005](https://avatars.discourse-cdn.com/v4/letter/k/258eb7/32.png) [@kl005](https://community.anovaculinary.com/u/kl005)\ **Post date:** [September 22, 2018, 10:33am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-died-after-first-use/16792/4 "2018-09-22T10:33:15Z")
I wonder if it might be because you got water in the head unit while cleaning it. Hope the support team can help you out! ---
**Author:** ![DrAwkward](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DrAwkward](https://community.anovaculinary.com/u/DrAwkward)\ **Post date:** [September 28, 2018, 4:38pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-died-after-first-use/16792/5 "2018-09-28T16:38:49Z")
I had the same issue (although in United States rather than Brazil.) I e-mailed support on September 8, and I’ll let you know if they are able to resolve it!