# Anova precision cooker not circulating water
**URL:** https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509
**Category:** Anova Precision® Cooker
**Created:** [April 3, 2022, 12:21am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509 "2022-04-03T00:21:42Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@RobertKunes](https://community.anovaculinary.com/u/RobertKunes)
#### Post date: [April 3, 2022, 12:21am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/1 "2022-04-03T00:21:43Z")
In January 2022, I bought new Anova Precision Cooker 900w unit through Amazon. I used it once or twice and then, in mid March, I set it up to use again and discovered that the unit was not circulating water. I called Anova and they walked me through resetting the unit, but without success in solving the problem. Anyone have this problem and discover a solution?
Thanks, in advance, for your thoughts.
Bob
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### Author:  [@fischersd](https://community.anovaculinary.com/u/fischersd)
#### Post date: [April 4, 2022, 11:14pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/2 "2022-04-04T23:14:37Z")
Warranty. You have 2 years. Get the unit replaced (they should have given you an RMA number to get it replaced).
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### Author:  [@RobertKunes](https://community.anovaculinary.com/u/RobertKunes)
#### Post date: [April 5, 2022, 2:28am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/3 "2022-04-05T02:28:27Z")
**Bought it through Amazon and Anova does not honor warranty if bought through Amazon**
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### Author:  [@Douglas](https://community.anovaculinary.com/u/Douglas)
#### Post date: [April 5, 2022, 12:26pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/4 "2022-04-05T12:26:31Z")
Of that I am skeptical.
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### Author:  [@Cleon](https://community.anovaculinary.com/u/Cleon)
#### Post date: [April 15, 2022, 5:27pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/5 "2022-04-15T17:27:27Z")
Hi! You nedd to verify if the propeller screw is pretty tight, if not the motor will rotate bute the wather no. Other couse could be a damage in the motor, if you plug anova in a wrong voltage the motor will burn.
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### Author:  [@RobertKunes](https://community.anovaculinary.com/u/RobertKunes)
#### Post date: [April 24, 2022, 7:30pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/6 "2022-04-24T19:30:30Z")
I called Anova when the problem first arose and asked about replacement. Anova asked me when I bought from them. I told them I bought through Amazon and Anova said I had to call Amazon.
Anova’s policy is below:
The following Warranty provisions shall apply to products sold by Anova (“Seller”) to the entity shown as buyer (“Buyer”) on Seller’s invoice.
1. Initial Warranty. Seller warrants to the Buyer that the products manufactured by the seller are free from defects in material and workmanship for a period not to exceed two (2) year, from the date the product is received by Buyer from the Seller (the “initial warranty”).
2. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click [here](https://support.anovaculinary.com/hc/en-us/articles/204140210-Where-can-I-buy-Anova-Products-)
Apparently, I bought from an unauthorized reseller through Amazon, but I fail to understand why Anova will not support its product -no matter from whom I purchased the product.
Bob
Robert M. Kunes
1573 Fairway Drive
Charleston SC 29412
843.224.5678
[robert.kunes@gmail.com](mailto:robert.kunes@gmail.com)
For God so loved the world that He gave His only begotten son that whoever believes in Him shall not perish but have eternal life. For God did not send His Son into the world to condemn the world, but in order that the world might be saved through Him. John 3:16-17
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### Author:  [@Douglas](https://community.anovaculinary.com/u/Douglas)
#### Post date: [April 24, 2022, 9:24pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/7 "2022-04-24T21:24:29Z")
I bought mine through Costco. My ANOVA Vacuum Sealer Pro from ANOVA through Amazon.
- **[Amazon.com](https://www.amazon.com/Anova-Culinary/b/ref=w_bl_hsx_s_ki_web_11388756011?ie=UTF8&node=11388756011&field-lbr_brands_browse-bin=Anova+Culinary)**
- Directly from [Anova Culinary](https://www.amazon.com/stores/node/11388756011?_encoding=UTF8&field-lbr_brands_browse-bin=Anova%20Culinary&ref_=w_bl_hsx_s_ki_web_11388756011)
My APC impeller is a press fit.
Apropos nothing; I am currently on Isle of Palms in a Sea of Cars.
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### Author:  [@fischersd](https://community.anovaculinary.com/u/fischersd)
#### Post date: [May 23, 2022, 8:43pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/8 "2022-05-23T20:43:21Z")
If you look at the list of approved sellers, you see that there are Anova stores on Amazon US, Canada and Australia - so, yes, you bought from an unauthorized 3rd party.
The reason would seem obvious - people could purchase refurbished or used units and sell them off as new product on their own Amazon store.
You could try contacting Amazon to complain about who you purchased the Anova from, but you have no recourse with Anova due to where you purchased it from.
Also, some advice? Posting your personal contact information into a publicly viewable forum on the internet is a really bad idea. Also, please don’t post religious information - many find that offensive.
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### Author:  [@Mr\_vickey](https://community.anovaculinary.com/u/Mr_vickey)
#### Post date: [June 6, 2024, 12:18pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-not-circulating-water/30509/9 "2024-06-06T12:18:15Z")
It sounds frustrating to encounter issues with your Anova Precision Cooker. Here are a few common troubleshooting steps you can try:
1. **Check Power and Connections:** Ensure that the unit is properly plugged in and that the power source is working. Sometimes, a loose connection can cause issues with the circulation, leading to problems that may require an invoice for repair services.
2. **Clean the Unit:** Make sure the cooker is clean, especially the impeller and the water inlet/outlet areas. Any debris or blockage can hinder water circulation, potentially necessitating an invoice for professional cleaning services.
3. **Reset the Unit:** Try resetting the unit again as per Anova’s instructions. This usually involves unplugging the cooker, waiting for a few minutes, and then plugging it back in. If this doesn’t resolve the issue, you may need to contact Anova for further assistance and possibly request an invoice for repair or replacement.
4. **Update Firmware:** Check if there are any firmware updates available for your cooker. Updating the firmware can sometimes resolve operational issues and prevent the need for costly repairs or replacement, saving you from additional invoices.
5. **Contact Anova Support Again:** If none of the above steps work, it’s best to contact Anova support again and provide them with detailed information about the problem. They may be able to offer further troubleshooting steps or arrange a replacement if the unit is still under warranty, potentially saving you from having to pay an invoice for repairs.
If others have experienced similar issues with their Anova Precision Cooker, they might share their solutions or experiences here, which could also provide valuable insights without the need for additional [invoice](https://www.genio.ac/mobile-invoices/).