# Anova Precision Cooker Wi-Fi EU seems to have arrived broken

**URL:** <https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692>\
**Category:** Anova Support\
**Created:** [March 21, 2018, 12:20pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692 "2018-03-21T12:20:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JMosthaf](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jmosthaf/32/3099_2.png) [@JMosthaf](https://community.anovaculinary.com/u/JMosthaf)\
**Post date:** [March 21, 2018, 12:20pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692/1 "2018-03-21T12:20:11Z")

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Hi,  
I just opened my package from Anova with my shiny new Anova Precision Cooker Wi-Fi. When I unpacked the cooker from its protective sleeve I saw a gap between the shell of the plastic top part - I can see cables and electronics through this gap (see attached pictures). I suppose this is not normal and I should not use it?  
I will send a support request also - just wanted to ask if someeone has seen this before?

Edit: hmm, can’t seem to upload images?  
Edit2: Ok, resized them, now it works 🙂

 ![](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/c/cc5b6a0a77271bca629d3d53bf3270696191bba0.jpg)  
 ![](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/a/ac69ec3cdd82e57280e834257c919a98c2b15cd7.jpg)

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**Author:** ![john.jcb](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/john.jcb/32/7269_2.png) [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\
**Post date:** [March 21, 2018, 12:53pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692/2 "2018-03-21T12:53:26Z")

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I would not use it until you have spoken to Support. You do not want water vapor anywhere near the electronics.

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**Author:** ![michihenning](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/michihenning/32/1655_2.png) [@michihenning](https://community.anovaculinary.com/u/michihenning)\
**Post date:** [March 21, 2018, 1:31pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692/3 "2018-03-21T13:31:10Z")

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It’s not supposed to look like that (obviously). Return it for a replacement.

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**Author:** ![JMosthaf](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jmosthaf/32/3099_2.png) [@JMosthaf](https://community.anovaculinary.com/u/JMosthaf)\
**Post date:** [March 21, 2018, 3:45pm UTC](https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692/4 "2018-03-21T15:45:03Z")

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Yeah - I got an answer from Support and have filled out the return form. We’ll see how that goes.  
Pity - was looking forward to suprising my wife with a perfect filet steak today. 😓

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**Author:** ![JMosthaf](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jmosthaf/32/3099_2.png) [@JMosthaf](https://community.anovaculinary.com/u/JMosthaf)\
**Post date:** [March 29, 2018, 6:39am UTC](https://community.anovaculinary.com/t/anova-precision-cooker-wi-fi-eu-seems-to-have-arrived-broken/13692/5 "2018-03-29T06:39:14Z")

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So… got a new Anova yesterday and it looked ok 😉  
Got that perfekt dry aged porterhouse steak and filet for my wife and cooked it to 54°C sous-vide and then seared it in my cast iron pan - what can I say - perfekt steak 😃 with a little red onion marmalade and a salad

 ![](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/f/f48004168553b6acc6d25d469d49f71d14f212e0.jpg)