# Anova Pro DOA?

**URL:** <https://community.anovaculinary.com/t/anova-pro-doa/24294>\
**Category:** Anova Support\
**Created:** [December 24, 2019, 10:14am UTC](https://community.anovaculinary.com/t/anova-pro-doa/24294 "2019-12-24T10:14:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![semperarden](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@semperarden](https://community.anovaculinary.com/u/semperarden)\
**Post date:** [December 24, 2019, 10:14am UTC](https://community.anovaculinary.com/t/anova-pro-doa/24294/1 "2019-12-24T10:14:11Z")

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Hi all

Merry Christmas =)  
I was going to use my brand new Anova Pro today, but it did not work for me.  
When starting it up I could not change any settings on the display.  
when e.g. pressing temperature or time and + or – it did only beep, but it did not change any settings.

I tried to connect it to the new app, it asked to update the firmware and I did.  
After the update (were the numbers in the display went up), it said I had to press temperature for 5 seconds to reveal a 5 digit code, that I should enter in the app.  
Pressing the display for 5 seconds and nothing happens, actually, all touch to the display does not seem to work, not even a beep anymore.  
Luckily, I had a spare older generation in my possession, saving my Christmas roast for today.  
Does anyone know how to resolve this issue?

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**Author:** ![john.jcb](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/john.jcb/32/7269_2.png) [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\
**Post date:** [December 24, 2019, 4:24pm UTC](https://community.anovaculinary.com/t/anova-pro-doa/24294/2 "2019-12-24T16:24:03Z")

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Please contact support as soon as you can. If they do not have a immediate solution I am sure a new one will be coming your way.

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**Author:** ![semperarden](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@semperarden](https://community.anovaculinary.com/u/semperarden)\
**Post date:** [December 24, 2019, 11:00pm UTC](https://community.anovaculinary.com/t/anova-pro-doa/24294/3 "2019-12-24T23:00:38Z")

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I have written them lets see what happens, was hoping someone had a fast solution =)

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**Author:** ![john.jcb](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/john.jcb/32/7269_2.png) [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\
**Post date:** [December 25, 2019, 3:51pm UTC](https://community.anovaculinary.com/t/anova-pro-doa/24294/4 "2019-12-25T15:51:22Z")

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I have not heard of any magic for this issue, sorry.

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**Author:** ![MichaelSmith](https://avatars.discourse-cdn.com/v4/letter/m/e68b1a/32.png) [@MichaelSmith](https://community.anovaculinary.com/u/MichaelSmith)\
**Post date:** [January 8, 2020, 6:16am UTC](https://community.anovaculinary.com/t/anova-pro-doa/24294/5 "2020-01-08T06:16:39Z")

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I have exactly the same issue…very frustrating

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**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\
**Post date:** [January 9, 2020, 12:19am UTC](https://community.anovaculinary.com/t/anova-pro-doa/24294/6 "2020-01-09T00:19:06Z")

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Contact Support. The device is under 2 year warranty.