# Anova Pro incompatible with Google Pixel platform **URL:** \ **Category:** Anova Support\ **Created:** [January 19, 2021, 4:53pm UTC](https://community.anovaculinary.com/t/anova-pro-incompatible-with-google-pixel-platform/27994 "2021-01-19T16:53:26Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Mhockett](https://avatars.discourse-cdn.com/v4/letter/m/dc4da7/32.png) [@Mhockett](https://community.anovaculinary.com/u/Mhockett)\ **Post date:** [January 19, 2021, 4:53pm UTC](https://community.anovaculinary.com/t/anova-pro-incompatible-with-google-pixel-platform/27994/1 "2021-01-19T16:53:26Z")
After not being able to use my Anova Pro I received in Oct 2020, I reached out to support. When you first download the Anova app, turn on the unit and try to connect, they ALL have a mandatory update that has to be performed. My update failed. I never was able to get the machine to give me the 4 digit code after an update. In fact, the update said it had failed each time after about 15 seconds. Support sent me a shipping label and I returned the unit and they shipped a second unit. The unit failed like the 1st. Support sent another return label and the 3rd unit came. This time, I called support and asked for step by step instructions before I even powered up the unit. After 3 weeks, I got a return call from support. Following their instructions exactly, the update failed. They were ready to send me a 4th unit. I then had an idea of borrowing my wife’s phone to see if it was a compatibility issue. I have a Google Pixel 4XL and my wife, a Samsung Galaxy Note 20. The Anova Pro worked perfectly with the Samsung and the updates (both of them) were successfully completed. I then tried to connect the Pixel and, since the mandatory update had been completed, I was able to successfully connect. Bottom line, the Anova units are incompatible with any Google Pixel platform. In order to use it, you’ll need to borrow someone else’s non-Google phone and then you’ll be fine - until Anova releases another mandatory update. Then you’ll need to “find-a-friend” again. ---
**Author:** ![Jjm1216](https://avatars.discourse-cdn.com/v4/letter/j/7cd45c/32.png) [@Jjm1216](https://community.anovaculinary.com/u/Jjm1216)\ **Post date:** [May 7, 2022, 11:05pm UTC](https://community.anovaculinary.com/t/anova-pro-incompatible-with-google-pixel-platform/27994/2 "2022-05-07T23:05:32Z")
Has this been resolved? I’m having similar issues connecting with my Pixel 6 Pro. ---
**Author:** ![Mhockett](https://avatars.discourse-cdn.com/v4/letter/m/dc4da7/32.png) [@Mhockett](https://community.anovaculinary.com/u/Mhockett)\ **Post date:** [May 8, 2022, 9:36pm UTC](https://community.anovaculinary.com/t/anova-pro-incompatible-with-google-pixel-platform/27994/3 "2022-05-08T21:36:54Z")
No. You have to connect with something other than a pixel and do the setup. After that, the pixel is okay. Mike ---
**Author:** ![cmause](https://avatars.discourse-cdn.com/v4/letter/c/e36b37/32.png) [@cmause](https://community.anovaculinary.com/u/cmause)\ **Post date:** [August 7, 2023, 9:42pm UTC](https://community.anovaculinary.com/t/anova-pro-incompatible-with-google-pixel-platform/27994/4 "2023-08-07T21:42:41Z")
@anovaculinary - What’s the status on this defect? I’m having the same issue on my Google Pixel 6a, and my entire family has the same model phone, so I don’t have a handy alternative. ---
**Author:** ![SDodd](https://avatars.discourse-cdn.com/v4/letter/s/8baadc/32.png) [@SDodd](https://community.anovaculinary.com/u/SDodd)\ **Post date:** [April 10, 2024, 4:11am UTC](https://community.anovaculinary.com/t/anova-pro-incompatible-with-google-pixel-platform/27994/5 "2024-04-10T04:11:31Z")
I can confirm this is still not fixed. Just got a pixel 8 and spent over an hour disconnecting, resetting, reinstalling, reconnecting everything I could think to. Thank you for posting this, as soon as I turned on my LG G8 it immediately recognized the Precision 3.0 and connected it to the network. Now I can control it with my Pixel. Kind of absurd this is still an issue after 3 years and on the latest model.