# Anova reset after I press play

**URL:** <https://community.anovaculinary.com/t/anova-reset-after-i-press-play/25745>\
**Category:** Anova Support\
**Created:** [April 24, 2020, 8:22am UTC](https://community.anovaculinary.com/t/anova-reset-after-i-press-play/25745 "2020-04-24T08:22:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Noam\_Wakrat](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/noam_wakrat/32/6484_2.png) [@Noam\_Wakrat](https://community.anovaculinary.com/u/Noam_Wakrat)\
**Post date:** [April 24, 2020, 8:22am UTC](https://community.anovaculinary.com/t/anova-reset-after-i-press-play/25745/1 "2020-04-24T08:22:01Z")

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After setting the time and temp I hit the play/start button.  
The Anova making a hip and then shut down for a sec and turn back on but won’t start cooking.

video attached: [Anova reset after hitting play - YouTube](https://www.youtube.com/watch?v=eQFR2mFF4ZU)

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**Author:** ![Brian1](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Brian1](https://community.anovaculinary.com/u/Brian1)\
**Post date:** [April 24, 2020, 11:21am UTC](https://community.anovaculinary.com/t/anova-reset-after-i-press-play/25745/2 "2020-04-24T11:21:31Z")

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Did you email customer support?