# Anova Support Department

**URL:** <https://community.anovaculinary.com/t/anova-support-department/8894>\
**Category:** Anova Support\
**Created:** [August 16, 2017, 3:15pm UTC](https://community.anovaculinary.com/t/anova-support-department/8894 "2017-08-16T15:15:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Axe](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/axe/32/1399_2.png) [@Axe](https://community.anovaculinary.com/u/Axe)\
**Post date:** [August 16, 2017, 3:15pm UTC](https://community.anovaculinary.com/t/anova-support-department/8894/1 "2017-08-16T15:15:29Z")

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In my 51 years of being a consumer, I have NEVER ONCE encountered such a fast, efficient, polite, courteous, understanding support staff as I have found here with Anova!

Zero delay, super polite and helpful really doesn’t cover how I appreciate how you handled my issue.

Through this experience, you have gained a life-long, loyal customer. I will be buying Anova products as gifts for my family and friends.

Thank you so much!

Dave

P.S. - Thanks Rikka Villaster (Anova Support) You are the BEST!

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [August 16, 2017, 4:31pm UTC](https://community.anovaculinary.com/t/anova-support-department/8894/2 "2017-08-16T16:31:49Z")

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Hey @Axe! Thank you sooo much for writing this post - it’s very much appreciated.

I am very happy that our customer success team was able to get you what you need! I will personally let Rikka know about the amazing job she did in taking care of you! 😊

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**Author:** ![Ken\_Charuk](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ken_charuk/32/2154_2.png) [@Ken\_Charuk](https://community.anovaculinary.com/u/Ken_Charuk)\
**Post date:** [December 5, 2017, 1:44pm UTC](https://community.anovaculinary.com/t/anova-support-department/8894/3 "2017-12-05T13:44:12Z")

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I just reached out to Customer Support and was given a list of questions:

Order # (or Amazon order #)  
Screenshot of order receipt (if not purchased from our website):  
Name the order is under:  
Email address used to purchase:  
Model: (Anova One | Anova PC Bluetooth | Anova PC WiFi)  
Plug type (US | EU | UK | AU):  
Shipping address:  
Phone number:  
Date of purchased:  
Video showing the issue (if the device is outside the US):

I can only answer half of these…

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [December 5, 2017, 2:55pm UTC](https://community.anovaculinary.com/t/anova-support-department/8894/4 "2017-12-05T14:55:48Z")

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@Ken_Charuk Yeah, that’s standard. Try to fill out as much as you can.