# Anova Support not committing to a replacement unit delivery date after defective unit was returned.

**URL:** <https://community.anovaculinary.com/t/anova-support-not-committing-to-a-replacement-unit-delivery-date-after-defective-unit-was-returned/19795>\
**Category:** Anova Support\
**Created:** [January 27, 2019, 11:44pm UTC](https://community.anovaculinary.com/t/anova-support-not-committing-to-a-replacement-unit-delivery-date-after-defective-unit-was-returned/19795 "2019-01-27T23:44:25Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![michihenning](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/michihenning/32/1655_2.png) [@michihenning](https://community.anovaculinary.com/u/michihenning)\
**Post date:** [January 28, 2019, 2:20pm UTC](https://community.anovaculinary.com/t/anova-support-not-committing-to-a-replacement-unit-delivery-date-after-defective-unit-was-returned/19795/2 "2019-01-28T14:20:24Z")

</div>

Wow! Awesome customer experience. Your unit was shipped. Except that there actually wasn’t any unit to ship…

For what it’s worth, [I initially received a stinky unit,](https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524) too. My customer service experience was very different though: my unit was replaced promptly and unbureaucratically.

If your Anova smells like mine did, it is unusable. I would insist on getting a replacement, no matter what stories you are being served about a stock shortage. (I don’t know what consumer law in your country is like. In Australia, where I live, I’m legally entitled to a replacement or refund. Which of these options is _my_ choice, not the seller’s.)

---

_[View the full topic](https://community.anovaculinary.com/t/anova-support-not-committing-to-a-replacement-unit-delivery-date-after-defective-unit-was-returned/19795)._