# Anyone with experience using a credit card extended warranty claim for a broken Precision Cooker? Anova would not replace it out of warranty **URL:** \ **Category:** Anova Support\ **Created:** [February 24, 2018, 8:37am UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267 "2018-02-24T08:37:58Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jahlapenoez](https://avatars.discourse-cdn.com/v4/letter/j/51bf81/32.png) [@jahlapenoez](https://community.anovaculinary.com/u/jahlapenoez)\ **Post date:** [February 24, 2018, 8:37am UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/1 "2018-02-24T08:37:58Z")
When requesting customer support for my failed unit, I was told by Anova customer service that I could purchase a new one with a discount because I’m out of warranty (17 months of ownership)… I’m not paying another $150 for a future brick given I only used my precision cooker ~30 times before it broke, or a cost of $5/per cook. So it was off to try my extended warranty coverage with my credit card. For my claim, I need to provide: > A copy of a diagnostic from an authorized service center stating what is wrong with the product and whether it is cost effective to repair it. But as much as I can search, I see no comments, posts, or info on repair options. Anyone gone through this process with any tips or where I can even get a quote (or even repaired) from? Thanks in advance \*\*\* follow-up / resolution: on my second support ticket with Anova asking for help with documentation for the extended warranty claim, Anova offered to process a replacement for me. I’ve received the replacement and returned the broken one, so my issue is resolved. I don’t have an answer for how to document/prove to the extended warranty manager if anyone in the future needs info. ---
**Author:** ![michihenning](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/michihenning/32/1655_2.png) [@michihenning](https://community.anovaculinary.com/u/michihenning)\ **Post date:** [February 24, 2018, 10:53am UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/2 "2018-02-24T10:53:32Z")
Providing a copy of what Anova support told you should be sufficient. At $150, it’s a no-brainer. Given the cost of shipping, someone unwrapping the unit, and taking it apart enough to at least diagnose the problem costs more than that. ---
**Author:** ![jahlapenoez](https://avatars.discourse-cdn.com/v4/letter/j/51bf81/32.png) [@jahlapenoez](https://community.anovaculinary.com/u/jahlapenoez)\ **Post date:** [February 24, 2018, 5:27pm UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/3 "2018-02-24T17:27:15Z")
Unfortunately I included a copy of my support ticket reporting the problem (low water error despite proper water levels) with my extended warranty claim but still am being asked to get the diagnostic. ---
**Author:** ![DParker](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DParker](https://community.anovaculinary.com/u/DParker)\ **Post date:** [February 24, 2018, 8:00pm UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/4 "2018-02-24T20:00:24Z")
After the cost of shipping and labor for the diagnostic you’d probably be better off just taking Anova up on their offer of a discount on a replacement unit. And with regard to that, how are you coming up with $150 for a replacement? The most expensive APC is $159 direct from Anova. And the BT unit is only $129. If they are offering you any sort of serious discount then the cost is going to be significantly less. ---
**Author:** ![kl005](https://avatars.discourse-cdn.com/v4/letter/k/258eb7/32.png) [@kl005](https://community.anovaculinary.com/u/kl005)\ **Post date:** [February 25, 2018, 4:14pm UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/5 "2018-02-25T16:14:25Z")
Perhaps it’s a currency difference. I paid over $200 in my currency for mine. As for the malfunctioning Anova, have you tried reaching up into the head unit with a paper towel or similar absorbent? I understand that steam can mess up the electronics. Hopefully that will fix any issues. If that doesn’t work, maybe support will be able to write you a note saying that it is not economical to repair? ---
**Author:** ![DParker](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DParker](https://community.anovaculinary.com/u/DParker)\ **Post date:** [February 25, 2018, 7:13pm UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/6 "2018-02-25T19:13:00Z")
> [@kl005](#): > > Perhaps it’s a currency difference. I paid over $200 in my currency for mine. Perhaps. Since you haven’t indicated which currency you’re using, I can’t say. I’m citing USD, which I suspect OP is as well. ---
**Author:** ![jahlapenoez](https://avatars.discourse-cdn.com/v4/letter/j/51bf81/32.png) [@jahlapenoez](https://community.anovaculinary.com/u/jahlapenoez)\ **Post date:** [February 26, 2018, 5:47am UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/7 "2018-02-26T05:47:48Z")
Should have been clear… I originally paid $150 USD for the Anova that is currently not working. I understand it’s cheaper now, but I am still not willing take Anova up on a discounted replacement (whatever off $129 or $159 models they sell today). Too much risk to get another $100+ bricked broken unit a year from given how poor of a value my current broken one was ($150 spent for ~30 cooks, used only every other week) and the lack of any Anova support after the 12 month warranty is up. I’d rather try buying a cheaper cloned model like the Monoprice Strata which appears at a glance to be a significantly cheaper @ $70, maybe less if waiting for a coupon/sale. I sent Anova support another inquiry asking what I should provide for my extended warranty claim. Hopefully they at least can support getting that taken care of somehow. ---
**Author:** ![Mirozen](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/mirozen/32/2786_2.png) [@Mirozen](https://community.anovaculinary.com/u/Mirozen)\ **Post date:** [February 26, 2018, 10:53am UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/8 "2018-02-26T10:53:33Z")
Good luck whichever resolution you choose @jahlapenoez! I did a bit of research first, and after deciding on the Anova I managed to get one at an excellent sale price. As I’d no experience with the long term reliability of sous vide cookers I decided to spend some of the money I’d saved from that sale price to get a four year extended warranty. Based on the info I’ve gathered if I were in your shoes I’d probably go for another Anova - and get an extended warranty. Anova’s actually have an overall low failure rate and good build quality. I also considered the Joule as a strong contender, but Anova’s on unit controls and screen plus simply a better price won out for me. ---
**Author:** ![DParker](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DParker](https://community.anovaculinary.com/u/DParker)\ **Post date:** [February 26, 2018, 2:13pm UTC](https://community.anovaculinary.com/t/anyone-with-experience-using-a-credit-card-extended-warranty-claim-for-a-broken-precision-cooker-anova-would-not-replace-it-out-of-warranty/13267/9 "2018-02-26T14:13:28Z")
> [@jahlapenoez](#): > > Should have been clear… I originally paid $150 USD for the Anova that is currently not working. I understand it’s cheaper now, but I am still not willing take Anova up on a discounted replacement (whatever off $129 or $159 models they sell today). OK, so you knew that getting a replacement would not cost $150. > [@jahlapenoez](#): > > and the lack of any Anova support after the 12 month warranty is up. But…aren’t you working with Anova support even as we speak?