# App FAIL **URL:** \ **Category:** Anova Support\ **Created:** [January 21, 2019, 8:33pm UTC](https://community.anovaculinary.com/t/app-fail/19632 "2019-01-21T20:33:57Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rds554](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@rds554](https://community.anovaculinary.com/u/rds554)\ **Post date:** [January 21, 2019, 8:33pm UTC](https://community.anovaculinary.com/t/app-fail/19632/1 "2019-01-21T20:33:57Z")
I can never sign into the Anova App. Every single time it says “User Does Not Exist” This is a real pain since I travel and cook with my Sous Vide often. I have also bought a dozen Anova units and probably promoted 25 people to buy them too. Fails whether I use my username or email address. Am I the only one? Where is the love? ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [January 21, 2019, 8:53pm UTC](https://community.anovaculinary.com/t/app-fail/19632/2 "2019-01-21T20:53:04Z")
You might need to talk to support. Can’t say I’ve ever had an issue logging in with the app. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [January 22, 2019, 7:18pm UTC](https://community.anovaculinary.com/t/app-fail/19632/3 "2019-01-22T19:18:54Z")
I chuckled at “where is the love” lol. I would most definitely reach out to us at support so we can help you log-in or reset your account if need be. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [January 23, 2019, 5:21pm UTC](https://community.anovaculinary.com/t/app-fail/19632/4 "2019-01-23T17:21:39Z")
Closed on January 23, 2019, 5:21pm UTC