# App Tells me user does not exist cant connect to Wifi because of it. **URL:** \ **Category:** Anova Support\ **Created:** [November 12, 2017, 6:19pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311 "2017-11-12T18:19:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Capdevila13](https://avatars.discourse-cdn.com/v4/letter/c/9fc348/32.png) [@Capdevila13](https://community.anovaculinary.com/u/Capdevila13)\ **Post date:** [November 12, 2017, 6:19pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311/1 "2017-11-12T18:19:32Z")
Been Using my Anova for months now but since the new app I cant connect to Wifi because it says my account doesnt exist ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [November 12, 2017, 11:13pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311/2 "2017-11-12T23:13:39Z")
Ahh that’s weird! There might be something funky going on - but no worries. That’s something that customer support can help troubleshoot. I’d definitely drop them a message at [support@anovaculinary.com](mailto:support@anovaculinary.com). ---
**Author:** ![Glen](https://avatars.discourse-cdn.com/v4/letter/g/8c91f0/32.png) [@Glen](https://community.anovaculinary.com/u/Glen)\ **Post date:** [November 29, 2017, 4:51pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311/3 "2017-11-29T16:51:37Z")
Me too. Able to log in this forum with safari but when using the anova app it says user does not exist. I am reasonably sure i still exist, although I could be mistaken ---
**Author:** ![Glen](https://avatars.discourse-cdn.com/v4/letter/g/8c91f0/32.png) [@Glen](https://community.anovaculinary.com/u/Glen)\ **Post date:** [November 30, 2017, 1:11pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311/4 "2017-11-30T13:11:01Z")
My completely uninformed suspicion would be that the app is not checking users in the same place as this forum. Just sayin. ---
**Author:** ![roads](https://avatars.discourse-cdn.com/v4/letter/r/f14d63/32.png) [@roads](https://community.anovaculinary.com/u/roads)\ **Post date:** [March 14, 2018, 1:02pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311/5 "2018-03-14T13:02:38Z")
So what about this, would like to enable wifi again. Not possible since stupid registration needed. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [March 14, 2018, 6:41pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311/6 "2018-03-14T18:41:51Z")
To use your Anova via Wi-Fi, you’ll need to create an account. That can be done with an email address. ---
**Author:** ![Vin64](https://avatars.discourse-cdn.com/v4/letter/v/91b2a8/32.png) [@Vin64](https://community.anovaculinary.com/u/Vin64)\ **Post date:** [August 25, 2018, 7:24pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311/7 "2018-08-25T19:24:55Z")
Hello. I just installed the phone app on my phone. I already have an Anova Community account; are you saying I have to create a separate account on the app to use WiFi? Not a big deal, I just want some clarification. Thanks! Vin ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [August 25, 2018, 7:37pm UTC](https://community.anovaculinary.com/t/app-tells-me-user-does-not-exist-cant-connect-to-wifi-because-of-it/10311/8 "2018-08-25T19:37:08Z")
That is correct! They are separate.