# Avova oven throws water from the back panel and accumulates in botom **URL:** \ **Category:** General\ **Created:** [October 22, 2020, 12:19am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074 "2020-10-22T00:19:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 12:19am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/1 "2020-10-22T00:19:18Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/4/4be7dfe2d4aef6f72e112f953c617bb0f8c310e1.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/4/4b163f5041ce7ac9a0822f5aaa6934013753a1fc.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/0/0c8e941e3ca8949f5a7c26490cf6e3e254fc2ad6.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/a/a927819976d3803288e66ac4c889505cf2dde8cd.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/3/301b2835479c43377b8fa7081ebd36cffad04583.jpeg) I received my oven on Friday. I used it during weekend and on monday it started throwing water from the back panel into the oven. I called support and left several messages. I sent emails and only the first email was answered and told me they needed to check videos. After 2 days no more response and no help at all Its a new oven and I cant use it and nobody helps or cares. Customer service is terrible I am going to try to see if I can return the oven like the web page says. Think two times before you buy a new product from this company. ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 1:06am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/2 "2020-10-22T01:06:36Z")
Depending on the mode this can be normal. Can you describe the settings you are using? Can you post the video? ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:12am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/3 "2020-10-22T01:12:16Z")
Its in every setting. It throws a lot of water from the back panel and it floods the bottom of the oven. It is not normal at all. I cant post videos here. It only allows photos ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 1:17am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/4 "2020-10-22T01:17:02Z")
Can you post a link to the video hosted somewhere else? Try this: - Unplug the oven. - Remove the racks or anything else from the oven. - Remove the water tank. - Replace the water tank - Plug in the oven - Set the burner to rear - Set steam to 0% - Set temp to 400 - Set timer to 30 min - Turn on the oven and let it run until it beeps. - Tell us what happened. ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:19am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/5 "2020-10-22T01:19:02Z")
What about when you want to use hummidity. That is the idea of this oven. Without that its a regular oven. ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 1:19am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/6 "2020-10-22T01:19:37Z")
The above is the test. Just maybe try that before talking about other things. ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:22am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/7 "2020-10-22T01:22:37Z")
What do you want to accomplish. Do you work for Anova? I insist what about using hummidity. It seams dangerous to have all the bottom of the oven flodded with water ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:27am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/8 "2020-10-22T01:27:44Z")
I already set it up. I will let you know what happends ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 1:33am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/9 "2020-10-22T01:33:05Z")
> [@Sfernandez27](#): > > What do you want to accomplish. Reset the oven in case you hadn’t disconnected it from power yet. See if it “throws” water when you have steam off Dry out the oven See if will run a full cycle > [@Sfernandez27](#): > > Do you work for Anova? No. I just want to talk you off the cliff and help you. If you have a faulty oven lets find out. If it’s not faulty lets see if you can get it working to some expectations. If you read the other thread you will get a better understanding that this is a rev 1 product and you are one of the first to get an oven. There are some issues. Some have faulty ovens. But for the most part it works great. The best way to find the other oven threads is to click the community link above and then click on “latest”. Most of the threads for the last month are on the oven. ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:40am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/10 "2020-10-22T01:40:54Z")
[![](https://img.youtube.com/vi/EppuI6dNIYQ/maxresdefault.jpg "Anova oven") ](https://www.youtube.com/watch?v=EppuI6dNIYQ) Maybe you can see that video. I have others. Difficult to see but a lot of water from back panel. From all the holes ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 1:43am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/11 "2020-10-22T01:43:46Z")
When that was happening what was the oven set to? Is it doing that now that the oven is 0% steam and set at 400F? ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:45am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/12 "2020-10-22T01:45:29Z")
No. It was set to souis vide at low temperature. Also it happened at a high temp with hummidity activated. Now I am testimg and it is not throwing water but it is set to 0 ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 1:47am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/13 "2020-10-22T01:47:09Z")
> [@Sfernandez27](#): > > It was set to souis vide at low temperature. How low? > [@Sfernandez27](#): > > Also it happened at a high temp with hummidity activated. How high and what temp did you see this happening at and when it reached the high temp was is still doing this? ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:51am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/14 "2020-10-22T01:51:51Z")
Yes all the time This was at high [![](https://img.youtube.com/vi/kQ0IUAmd96c/maxresdefault.jpg "Anova oven second video") ](https://www.youtube.com/watch?v=kQ0IUAmd96c) ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:53am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/15 "2020-10-22T01:53:56Z")
Souis vide at 145 ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 1:57am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/16 "2020-10-22T01:57:18Z")
Yea, I think you need a repair or replacement. I would encourage you to get a replacement and give it another go. I’m guessing, but I’d imagine there is a leak in the steam generator line in the back. When you are done running without steam for 30 minutes. Unplug it again and then run 212F with 100% steam for 30 minutes. If it spits water out the holes again I’d call it a real issue. ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 1:59am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/17 "2020-10-22T01:59:24Z")
I will do that. It was coming from those holes in the photo. Test ended ok ![image](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/d/de52bfdc854cfe30aea63e7c742e632fd40b594b.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/8/8922e936e06f9ce9260df4289ab5c01dce53b9cb.jpeg) ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 2:01am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/18 "2020-10-22T02:01:27Z")
With what burner? ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 2:01am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/19 "2020-10-22T02:01:57Z")
Back ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 2:07am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/20 "2020-10-22T02:07:05Z")
I will let you know [Next page](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074.md?page=2)