# Avova oven throws water from the back panel and accumulates in botom **URL:** \ **Category:** General\ **Created:** [October 22, 2020, 12:19am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074 "2020-10-22T00:19:18Z")\ **Posts on this page:** 19\ **Page:** 2
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 2:15am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/21 "2020-10-22T02:15:39Z")
This is now With your new test. Water coming from back [![](https://img.youtube.com/vi/UO72kf3KYj0/maxresdefault.jpg "Anova 3") ](https://www.youtube.com/watch?v=UO72kf3KYj0) Also a photo ![image](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/0/0211ac0c9dc916edd06fd037ffdb89d0503cf5dc.jpeg) ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 2:26am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/22 "2020-10-22T02:26:13Z")
It did it 3 times. Water comes from back ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 2:57am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/23 "2020-10-22T02:57:04Z")
The problem with repair or replace is that anova does not answer. The customer service is terrible. It would be nice to hear from them. I am trying Thanks for your help ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 4:05am UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/24 "2020-10-22T04:05:13Z")
Don’t worry. You can call your credit card company and always get it solved. I’m sure that support is backed up. I was on the first delivery wave. I know that those that followed would have issues that would tie up support. I know it’s frustrating, but it’s part of being an early adopter sometimes. Good luck. ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 2:06pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/25 "2020-10-22T14:06:39Z")
Thanks for your help. Did you have problema with yours? How does it work? ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 22, 2020, 2:25pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/26 "2020-10-22T14:25:53Z")
You can read my threads by following the trick I noted above in finding the oven discussions. Yes, there are annoying things with the oven. Non of them are substantially impacting it’s performance at this time. Works great for its core purpose. ---
**Author:** ![colewagoner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/colewagoner/32/48_2.png) [@colewagoner](https://community.anovaculinary.com/u/colewagoner)\ **Post date:** [October 22, 2020, 4:56pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/27 "2020-10-22T16:56:01Z")
Sorry to hear this. I’ve passed this along to the greater team and we are investigating. ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 5:09pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/28 "2020-10-22T17:09:01Z")
Do you have all the videos? I really need an answer. It’s a new oven and I have all your products. I never had a problem with you guys in the past. I really hope that you change my oven. I was very excited with the idea of this new oven. Any way that you or someone can call me? ---
**Author:** ![colewagoner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/colewagoner/32/48_2.png) [@colewagoner](https://community.anovaculinary.com/u/colewagoner)\ **Post date:** [October 22, 2020, 5:45pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/29 "2020-10-22T17:45:02Z")
Yes, I have sent this entire thread to the customer support team. We appreciate you being a loyal #anovafoodnerd! The team is investigating the issue and will followup as soon as possible. ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 22, 2020, 6:10pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/30 "2020-10-22T18:10:21Z")
Thanks I will wait a few more days but it has been a week with out any news. My other option would be to return it which is not what I would prefer but is better than to have a broken oven. Thanks again for your response ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 26, 2020, 12:22pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/31 "2020-10-26T12:22:47Z")
I have not received any news and nobody has contacted me. I am starting to think that all of this is a Scam and this company is not serious. I never had such a bad customer service. I will start today the claim to my credit card for fraud. Is there anything that you can do before I proceed? ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 26, 2020, 2:31pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/32 "2020-10-26T14:31:31Z")
Fraud? I don’t think that is going to stick. You can dispute the charge and when they ask you if you have have tried to resolve the issue with the merchant you can document your emails with support. The merchant then has to follow the dispute process. During that time the credit card company typically credits you back the charge amount. ---
**Author:** ![Sfernandez27](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@Sfernandez27](https://community.anovaculinary.com/u/Sfernandez27)\ **Post date:** [October 26, 2020, 4:18pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/33 "2020-10-26T16:18:53Z")
They just replied. I hope this continue rolling ---
**Author:** ![smpl5d](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@smpl5d](https://community.anovaculinary.com/u/smpl5d)\ **Post date:** [November 4, 2020, 1:18pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/34 "2020-11-04T13:18:18Z")
I received my oven two weeks ago and regularly get water on the countertop and in the oven after using it. For the countertop water, if I remove the water tank and swab up the water (all of which takes about 5 min) and then return the water tank, it doesn’t leak again. The internal water accumulates every day and seems to be coming from a slow drip from the steam nozzle in the back right side of the oven. I reached out to Anova right away but haven’t heard back. The situation is manageable, but shouldn’t be necessary with an appliance in this price range. ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [November 4, 2020, 8:44pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/35 "2020-11-04T20:44:41Z")
> [@smpl5d](#): > > The internal water accumulates every day and seems to be coming from a slow drip from the steam nozzle in the back right side of the oven. Do you mean the water leaks without operating the oven? If so, yes, that should not be happening. Are you using distilled water? ---
**Author:** ![smpl5d](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@smpl5d](https://community.anovaculinary.com/u/smpl5d)\ **Post date:** [November 5, 2020, 1:02pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/36 "2020-11-05T13:02:54Z")
I am using distilled water. The water leak inside the oven happens even when the oven is not in use. It is significant enough to cause pooling in the bottom of the oven that has to be sopped up once or twice per day. I have now pulled my water tank slightly forward to disengage it so no water is entering the system. ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [November 5, 2020, 3:02pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/37 "2020-11-05T15:02:54Z")
> [@smpl5d](#): > > The water leak inside the oven happens even when the oven is not in use You should open a ticket and get it serviced or replaced. ---
**Author:** ![smpl5d](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@smpl5d](https://community.anovaculinary.com/u/smpl5d)\ **Post date:** [November 5, 2020, 3:56pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/38 "2020-11-05T15:56:41Z")
I did. I finally got an initial response yesterday (took about a week). ---
**Author:** ![smpl5d](https://avatars.discourse-cdn.com/v4/letter/s/5f8ce5/32.png) [@smpl5d](https://community.anovaculinary.com/u/smpl5d)\ **Post date:** [November 11, 2020, 1:07pm UTC](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074/39 "2020-11-11T13:07:36Z")
After a couple of diagnostic emails, it was determined that my oven should be replaced. I sent mine back and, hopefully, a new one (that works correctly) will be on its way soon. [Previous page](https://community.anovaculinary.com/t/avova-oven-throws-water-from-the-back-panel-and-accumulates-in-botom/27074.md?page=1)