# Burn smell / Pop noise when first startup / Keep beeping / Sad **URL:** \ **Category:** Anova Support\ **Created:** [August 2, 2018, 9:25am UTC](https://community.anovaculinary.com/t/burn-smell-pop-noise-when-first-startup-keep-beeping-sad/15992 "2018-08-02T09:25:05Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Andy\_Anthoine](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/andy_anthoine/32/3830_2.png) [@Andy\_Anthoine](https://community.anovaculinary.com/u/Andy_Anthoine)\ **Post date:** [August 2, 2018, 9:25am UTC](https://community.anovaculinary.com/t/burn-smell-pop-noise-when-first-startup-keep-beeping-sad/15992/1 "2018-08-02T09:25:05Z")
Hi, I saw your reddit post > **[r/sousvide - Amazon won't let me submit a bad review of the Anova!](https://www.reddit.com/r/sousvide/comments/92df0c/amazon_wont_let_me_submit_a_bad_review_of_the/)** > > 0 votes and 40 comments so far on Reddit I just received my anova, decided to go for one even if i read a lot of bad review concerning the amazon model being faulty…, i ordered the 900WATTS WIFI model, was pretty excited to use it, day 1, first try, and it doesn’t work. In the first minute we turned it on, after pairing the wifi etc, as soon as the unit started heating, we heard a loud noise, like a resistance exploding or something. Then after that, the unit doesn’t keep a steady temperature, i recorded it and can send you a video of it if you want. On top of temp, it keep BEEPING every few seconds (BEEP BEEP BEEP, 3 short beep) everytime it reach the setup temperature, goes higher, goes lower etc… water level is good etc… We would really want to enjoy the anova, and avoid posting a bad review on it, but as far as we are concerned at the moment, i payed 200 dollars (cost of the item + delivery in my country) for something that exploded / doesn’t work… I contacted your support and hope you will be helpful in helping us… ☹ Best regards Andy ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [August 2, 2018, 10:55am UTC](https://community.anovaculinary.com/t/burn-smell-pop-noise-when-first-startup-keep-beeping-sad/15992/2 "2018-08-02T10:55:13Z")
Support are really the only ones who can help you. They are very good and will most likely arrange for a replacement item for you. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [August 2, 2018, 3:59pm UTC](https://community.anovaculinary.com/t/burn-smell-pop-noise-when-first-startup-keep-beeping-sad/15992/3 "2018-08-02T15:59:26Z")
Hey Andy, sorry to hear about your unit. Please note that is not normal and support can definitely help you out with getting you a healthy unit. ---
**Author:** ![Andy\_Anthoine](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/andy_anthoine/32/3830_2.png) [@Andy\_Anthoine](https://community.anovaculinary.com/u/Andy_Anthoine)\ **Post date:** [August 2, 2018, 10:45pm UTC](https://community.anovaculinary.com/t/burn-smell-pop-noise-when-first-startup-keep-beeping-sad/15992/4 "2018-08-02T22:45:57Z")
You are the best, can’t wait to hear from you guyz 🙂 ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [August 2, 2018, 10:57pm UTC](https://community.anovaculinary.com/t/burn-smell-pop-noise-when-first-startup-keep-beeping-sad/15992/5 "2018-08-02T22:57:27Z")
Yep! It looks like Shiela is taking care of your ticket. Be sure to follow up with her when you can. 🙂 ---
**Author:** ![Andy\_Anthoine](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/andy_anthoine/32/3830_2.png) [@Andy\_Anthoine](https://community.anovaculinary.com/u/Andy_Anthoine)\ **Post date:** [August 2, 2018, 11:02pm UTC](https://community.anovaculinary.com/t/burn-smell-pop-noise-when-first-startup-keep-beeping-sad/15992/6 "2018-08-02T23:02:11Z")
Currently with your support by email, thanks 🙂