# Called Support Line -- they just hung up after 45 seconds
**URL:** https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176
**Category:** Anova Precision® Cooker
**Created:** [July 25, 2023, 5:26pm UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176 "2023-07-25T17:26:27Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Gearscout](https://community.anovaculinary.com/u/Gearscout)
#### Post date: [July 25, 2023, 5:26pm UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176/1 "2023-07-25T17:26:27Z")
Hate your job talking to unhappy customers?
Just called the support line. They immediate said in a recording that the lines are busy. But I could wait or leave a message.
Then they played a few seconds of music.
Then they disconnected my call.
That wasn’t helpful…AT ALL!
Jim
Atlanta
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### Author:  [@MrGus](https://community.anovaculinary.com/u/MrGus)
#### Post date: [July 25, 2023, 6:05pm UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176/2 "2023-07-25T18:05:12Z")
Jeez that’s rough!
Get a grip @Anova or shall we just skip you guys & pester electrolux?
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### Author:  [@Zeus](https://community.anovaculinary.com/u/Zeus)
#### Post date: [July 25, 2023, 10:09pm UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176/3 "2023-07-25T22:09:48Z")
Sad. Their customer service is si wonderful it took 37 days to replace my oven.
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### Author:  [@MrGus](https://community.anovaculinary.com/u/MrGus)
#### Post date: [July 26, 2023, 10:06am UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176/4 "2023-07-26T10:06:18Z")
Keep ringing, whilst cut offs do occur in the real world, it’s never a good sign.
If it keeps happening then you have a great opener to your angry email.
Sadly as they don’t do jack on here the remaining level of service raises complaint & suspicion as to operational conduct, you sell premium you give premium service… logic that seems to elude anova.
I wish it was otherwise.
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### Author:  [@Douglas](https://community.anovaculinary.com/u/Douglas)
#### Post date: [July 27, 2023, 11:24am UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176/5 "2023-07-27T11:24:48Z")
I doubt ‘support’ is in house, rather contracted with such as ZENDESK that I despise.
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### Author:  [@MrGus](https://community.anovaculinary.com/u/MrGus)
#### Post date: [August 4, 2023, 7:17am UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176/6 "2023-08-04T07:17:31Z")
Any progress @Gearscout ?
How was contact made & state of progress currently?
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### Author:  [@TORI](https://community.anovaculinary.com/u/TORI)
#### Post date: [August 6, 2023, 7:08pm UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176/7 "2023-08-06T19:08:16Z")
Now that is Comcast quality customer service.
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### Author:  [@Gearscout](https://community.anovaculinary.com/u/Gearscout)
#### Post date: [August 7, 2023, 2:11am UTC](https://community.anovaculinary.com/t/called-support-line-they-just-hung-up-after-45-seconds/32176/8 "2023-08-07T02:11:06Z")
Mr. Gus, I’ve got more important things to worry about. I gave up on this one.