# Can't find my order

**URL:** <https://community.anovaculinary.com/t/cant-find-my-order/4740>\
**Category:** Anova Support\
**Created:** [February 2, 2017, 2:29pm UTC](https://community.anovaculinary.com/t/cant-find-my-order/4740 "2017-02-02T14:29:17Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![petersen57](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/petersen57/32/499_2.png) [@petersen57](https://community.anovaculinary.com/u/petersen57)\
**Post date:** [February 2, 2017, 2:29pm UTC](https://community.anovaculinary.com/t/cant-find-my-order/4740/1 "2017-02-02T14:29:17Z")

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I can’t find my order I order mine yesterday and I cant find it in the status order

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**Author:** ![acs](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/acs/32/855_2.png) [@acs](https://community.anovaculinary.com/u/acs)\
**Post date:** [February 2, 2017, 3:04pm UTC](https://community.anovaculinary.com/t/cant-find-my-order/4740/2 "2017-02-02T15:04:00Z")

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Did you check under the couch cushions? Maybe behind the washing machine? I’m always finding stuff there.

Ok, seriously, check the spam folder in your email. It might have been directed there. Or, it’s possible that the system just hasn’t updated yet. If you don’t see anything within 24 hours, I’d drop customer service a note asking for your order status.

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**Author:** ![petersen57](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/petersen57/32/499_2.png) [@petersen57](https://community.anovaculinary.com/u/petersen57)\
**Post date:** [February 2, 2017, 3:17pm UTC](https://community.anovaculinary.com/t/cant-find-my-order/4740/3 "2017-02-02T15:17:18Z")

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they said this We’ve accepted your order, and we’re getting it ready. so do they ship it today or tomorrow

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**Author:** ![acs](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/acs/32/855_2.png) [@acs](https://community.anovaculinary.com/u/acs)\
**Post date:** [February 2, 2017, 3:31pm UTC](https://community.anovaculinary.com/t/cant-find-my-order/4740/4 "2017-02-02T15:31:53Z")

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I think that depends on what country you are in and where it ships from. Processing times can be different for different regions. In the US, it’s usually within a day or two IIRC. Canada is similar I believe. Europe can be longer. Not really sure about Asia-Pacific or Australia.

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**Author:** ![petersen57](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/petersen57/32/499_2.png) [@petersen57](https://community.anovaculinary.com/u/petersen57)\
**Post date:** [February 2, 2017, 3:52pm UTC](https://community.anovaculinary.com/t/cant-find-my-order/4740/5 "2017-02-02T15:52:32Z")

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I am in USA America

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**Author:** ![acs](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/acs/32/855_2.png) [@acs](https://community.anovaculinary.com/u/acs)\
**Post date:** [February 2, 2017, 4:32pm UTC](https://community.anovaculinary.com/t/cant-find-my-order/4740/6 "2017-02-02T16:32:24Z")

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Checked some old emails, my order (US) was shipped the day after I ordered.

Note, this was 2 years ago.

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**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\
**Post date:** [February 2, 2017, 8:52pm UTC](https://community.anovaculinary.com/t/cant-find-my-order/4740/7 "2017-02-02T20:52:29Z")

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Hi, do you have an order #? I recommend emailing [support@anovaculinary.com](mailto:support@anovaculinary.com) so we can track your order 🙂