# Complete Shut Down
**URL:** https://community.anovaculinary.com/t/complete-shut-down/31896
**Category:** Anova Precision® Oven
**Created:** [April 1, 2023, 8:22am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896 "2023-04-01T08:22:02Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@funbun](https://community.anovaculinary.com/u/funbun)
#### Post date: [April 1, 2023, 8:22am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/1 "2023-04-01T08:22:02Z")
My oven suddenly go blank . Tried to change to another power source and it’s still the same. The oven is just turning two. The shelf-life is way too short. Please help.
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### Author:  [@john.jcb](https://community.anovaculinary.com/u/john.jcb)
#### Post date: [April 2, 2023, 4:40pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/2 "2023-04-02T16:40:19Z")
Have you contacted customer support.
Check your owners manual for fuses.
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### Author:  [@funbun](https://community.anovaculinary.com/u/funbun)
#### Post date: [April 3, 2023, 2:27am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/3 "2023-04-03T02:27:52Z")
Hi John,
yes, have contacted customer support…waiting for their reply.
Will check out the manual …appreciate your reply. Thanks so much
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### Author:  [@JessieJim1](https://community.anovaculinary.com/u/JessieJim1)
#### Post date: [April 3, 2023, 4:51am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/4 "2023-04-03T04:51:06Z")
Hi! What did they say?
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### Author:  [@funbun](https://community.anovaculinary.com/u/funbun)
#### Post date: [April 3, 2023, 5:50am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/5 "2023-04-03T05:50:12Z")
Have not received any reply except for the standard auto reply message.
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### Author:  [@diramu1](https://community.anovaculinary.com/u/diramu1)
#### Post date: [April 4, 2023, 1:50am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/6 "2023-04-04T01:50:07Z")
I think my unit is doing the same. Blank display. quickly flashes sometime. No longer reconnecting to the app after the last power cycle.
My unit is 2 years this month, but original purchase had the 15A plug, so just over 2 years.
I’ve just applied to return under warrantee.
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### Author:  [@funbun](https://community.anovaculinary.com/u/funbun)
#### Post date: [April 4, 2023, 4:25am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/7 "2023-04-04T04:25:39Z")
Still no reply from support. Decided to file a return also.
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### Author:  [@Newcomb](https://community.anovaculinary.com/u/Newcomb)
#### Post date: [April 4, 2023, 12:31pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/8 "2023-04-04T12:31:37Z")
I received a replacement oven (in warranty) after my oven continued to display “needs service” error on the LCD.
The new oven appears defective in that any attempts to operate over 400 deg. F results in a complete shut down and reset.
1. Oven hits 400+ … food goes in.
2. After a few minutes (or more) … OFF and everything goes black/blank.
3. After a few minutes of contemplating its void state of being … LCD comes back on … but oven remain off and have to temperature settings.
4. Repeat septs 2-4.
I’ve contacted support under the previous RMA/Support Ticket. as of my Tuesday at 8:30. Will repost/update when I have some traction with support.
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### Author:  [@jrtmom](https://community.anovaculinary.com/u/jrtmom)
#### Post date: [June 11, 2023, 2:29pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/9 "2023-06-11T14:29:44Z")
My oven is doing similar things. Last 30 days it’s gone completely blank three times. Then after about 5-10 minutes of being off, everything starts back up. I just contacted support this morning.
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### Author:  [@funbun](https://community.anovaculinary.com/u/funbun)
#### Post date: [June 12, 2023, 5:32am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/10 "2023-06-12T05:32:59Z")
I received a replacement and just hope that the oven can last.
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### Author:  [@MrGus](https://community.anovaculinary.com/u/MrGus)
#### Post date: [June 12, 2023, 8:01pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/11 "2023-06-12T20:01:12Z")
Receiving a replacement does not address the problem / knowledge pool though.
Come on Anova let folk know “why” machines are crapping out, silence breeds contempt for the brand otherwise, interact.
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### Author:  [@funbun](https://community.anovaculinary.com/u/funbun)
#### Post date: [June 13, 2023, 2:18am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/12 "2023-06-13T02:18:24Z")
Totally agree…no point just replacing when the inherent problem is not solved
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### Author:  [@Scubasteve](https://community.anovaculinary.com/u/Scubasteve)
#### Post date: [June 26, 2023, 8:47pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/13 "2023-06-26T20:47:41Z")
I am on my second oven and it’s going back under warranty. I bought the original one in December 22. Returned that one after a few months when problems started. The current one started shutting down around a month ago. It gets progressively worse over time. Unusable for anything over 425Degs f at the moment. Sending it in every 6 months is not a solution. Anova needs to fix the problem and send me an oven that works.
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### Author:  [@Ragnhild](https://community.anovaculinary.com/u/Ragnhild)
#### Post date: [July 1, 2023, 9:46am UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/14 "2023-07-01T09:46:24Z")
There’s one reason to demand replacement even if Anova haven’t solved the underlying problem, exposing the cost of not solving said problem and thereby giving them a reason to solve it. If everyone with nonfunctioning wifi send back their oven for replacement then hopefully Anova had put some effort into fixing it. At some point the cost of “free” replacements will be large enough for them to consider a real solution, be it a more expensive wifi chip or hiring programmers or whatever.
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### Author:  [@MrGus](https://community.anovaculinary.com/u/MrGus)
#### Post date: [July 2, 2023, 1:29pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/15 "2023-07-02T13:29:24Z")
Speak up @anovaculinary
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### Author:  [@Michael\_Watters](https://community.anovaculinary.com/u/Michael_Watters)
#### Post date: [July 4, 2023, 10:26pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/16 "2023-07-04T22:26:26Z")
Yes. Came here for the exact same reason. Oven seems to shut down completely from time to time, cooking at 425 degrees. It has happened twice now. I bet it’s the PCB (not convenction) fan falure and it’s overheating. Oven is 2-3 years old. What is the warranty on these?
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### Author:  [@funbun](https://community.anovaculinary.com/u/funbun)
#### Post date: [July 4, 2023, 11:06pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/17 "2023-07-04T23:06:44Z")
Warranty is 2 years
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### Author:  [@Scubasteve](https://community.anovaculinary.com/u/Scubasteve)
#### Post date: [July 9, 2023, 1:15pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/18 "2023-07-09T13:15:27Z")
I got my new oven and this one shuts down within 60 seconds if the steam is active at any temp. Oven seems to maintain temp perfectly otherwise. Too bad I bought this to be a steam oven and Sous vide. Neither can I do with this one.
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### Author:  [@Ragnhild](https://community.anovaculinary.com/u/Ragnhild)
#### Post date: [July 9, 2023, 5:28pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/19 "2023-07-09T17:28:52Z")
Send it back, I’m on my third replacement waiting for number four. Sorry to say the quality control is not the best.
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### Author:  [@Scubasteve](https://community.anovaculinary.com/u/Scubasteve)
#### Post date: [July 10, 2023, 11:39pm UTC](https://community.anovaculinary.com/t/complete-shut-down/31896/20 "2023-07-10T23:39:46Z")
Dan Hartke
Director of Operations
Nutting Engineers of Fl., Inc.
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