# Continuous High Pitch Sound **URL:** \ **Category:** Anova Support\ **Created:** [November 25, 2018, 10:23pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821 "2018-11-25T22:23:30Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![wggiroir](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/wggiroir/32/4382_2.png) [@wggiroir](https://community.anovaculinary.com/u/wggiroir)\ **Post date:** [November 25, 2018, 10:23pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/1 "2018-11-25T22:23:30Z")
As with many other customers, I have a continuous high pitch sound. I just received the anova as a present and bought a $20, 2 inch steak. The water is between the min and max mark. Nothing but a high pitch. Any suggestions? Very disappointed so far… ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [November 26, 2018, 8:32am UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/2 "2018-11-26T08:32:14Z")
Contact support. There is something not right. ---
**Author:** ![wggiroir](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/wggiroir/32/4382_2.png) [@wggiroir](https://community.anovaculinary.com/u/wggiroir)\ **Post date:** [November 26, 2018, 1:03pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/3 "2018-11-26T13:03:32Z")
Thanks Ember I contacted support and they referred me to this site > **[My device is making noises - what do they mean?](https://support.anovaculinary.com/hc/en-us/articles/204176480-My-device-is-making-noises-what-do-they-mean-)** > > From time to time, your cooker may make a noise that sounds unfamiliar: > > Humming Noise > Grinding Noise > Slurping Noise > Gurgling and Whoosh Noise > > > HUMMING NOISE > A slight humming noise is normal. When... Having read that and many other web pages trying to resolve the issue they gave me the link to return it. It was a gift through Amazon so I returned it for Amazon credit. I will not buy another Anova after reading all the other people that had the same problem and that it can be caused by steam. It’s a shame as they are on the cusp of having a good product. I’d guess poor senior management ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [November 26, 2018, 9:20pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/4 "2018-11-26T21:20:00Z")
Hey, what was your customer support ticket #? @wggiroir ---
**Author:** ![wggiroir](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/wggiroir/32/4382_2.png) [@wggiroir](https://community.anovaculinary.com/u/wggiroir)\ **Post date:** [November 27, 2018, 11:57am UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/5 "2018-11-27T11:57:05Z")
I never received a support ticket number. I contacted support through the online chat ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [November 27, 2018, 1:47pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/6 "2018-11-27T13:47:01Z")
Ooh okay. Can you please reach out to [support@anovaculinary.com](mailto:support@anovaculinary.com)? We’ll look into other options with helping you with your cooker. ---
**Author:** ![andr1](https://avatars.discourse-cdn.com/v4/letter/a/71e660/32.png) [@andr1](https://community.anovaculinary.com/u/andr1)\ **Post date:** [November 27, 2018, 7:32pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/7 "2018-11-27T19:32:41Z")
I am having the same issue with a brand new unit. Support just sent me some copy/pasted docs that had nothing to do with my issue and closed the ticket. Please help. Support Ticket #469661 ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [November 27, 2018, 7:54pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/8 "2018-11-27T19:54:47Z")
Oof I am really sorry about that. I see what you mean and that’s not a good response. I’ve alerted our customer success manager and we’ll appropriately follow up with the issue you’re experiencing. ---
**Author:** ![wggiroir](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/wggiroir/32/4382_2.png) [@wggiroir](https://community.anovaculinary.com/u/wggiroir)\ **Post date:** [November 27, 2018, 8:06pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/9 "2018-11-27T20:06:45Z")
My ticket is 470409 ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [November 27, 2018, 8:45pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/10 "2018-11-27T20:45:10Z")
Thanks! We’ll have someone follow up with you. 🙂 ---
**Author:** ![wggiroir](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/wggiroir/32/4382_2.png) [@wggiroir](https://community.anovaculinary.com/u/wggiroir)\ **Post date:** [December 5, 2018, 12:08pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/11 "2018-12-05T12:08:33Z")
Thank you for reaching out to assist but the email support gave me the same links I had previously received in chat. I have since returned the unit through Amazon ---
**Author:** ![Sean\_Culp](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/sean_culp/32/7712_2.png) [@Sean\_Culp](https://community.anovaculinary.com/u/Sean_Culp)\ **Post date:** [August 16, 2022, 4:58am UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/12 "2022-08-16T04:58:52Z")
Having the same issue. A random high pitched fast paced noise. I just set the temp and timer manually and it’s working fine. Seems to me it’s an issue with the wifi interface… ---
**Author:** ![humester](https://avatars.discourse-cdn.com/v4/letter/h/8c91f0/32.png) [@humester](https://community.anovaculinary.com/u/humester)\ **Post date:** [April 18, 2024, 10:26pm UTC](https://community.anovaculinary.com/t/continuous-high-pitch-sound/17821/13 "2024-04-18T22:26:55Z")
I had the same problem after I connected through Bluetooth. It seems to be caused by some conflict between Bluetooth and manual control. By accident I found that pressing on the spot under the desired temperature on the device one time cancelled the noise without turning the device off.