# Does Anova customer support team exist? **URL:** \ **Category:** General\ **Created:** [October 19, 2020, 8:23pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051 "2020-10-19T20:23:02Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ShaunG](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@ShaunG](https://community.anovaculinary.com/u/ShaunG)\ **Post date:** [October 19, 2020, 8:23pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/1 "2020-10-19T20:23:02Z")
Put off by the delays in shipping my oven and the discouraging number of issues other owners are having, I’ve been trying to cancel my order for a week. No response to my emails to the Support team at all. Any tips on how to get a response on order change issues? Phone better? For context, I was an early adopter of Anova’s precision cooker, so know how things go with a startup, I’d assumed things had changed by now, Thanks! ---
**Author:** ![jumpjump](https://avatars.discourse-cdn.com/v4/letter/j/54ee81/32.png) [@jumpjump](https://community.anovaculinary.com/u/jumpjump)\ **Post date:** [October 19, 2020, 9:10pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/2 "2020-10-19T21:10:31Z")
I’ve had interactions with support on the oven. If you are trying to cancel I’d call. If that doesn’t work you can call your credit card company. That said, I think you should wait for your oven and try it out. You can always return it. Works well overall. ---
**Author:** ![ShaunG](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@ShaunG](https://community.anovaculinary.com/u/ShaunG)\ **Post date:** [October 19, 2020, 10:46pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/3 "2020-10-19T22:46:48Z")
Appreciate the reply, thanks! ---
**Author:** ![jmad](https://avatars.discourse-cdn.com/v4/letter/j/ed655f/32.png) [@jmad](https://community.anovaculinary.com/u/jmad)\ **Post date:** [October 20, 2020, 12:53am UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/4 "2020-10-20T00:53:02Z")
If it helps my original ship date was the 12th and got pushed back to the 26th. But it shipped the 16th. ---
**Author:** ![colewagoner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/colewagoner/32/48_2.png) [@colewagoner](https://community.anovaculinary.com/u/colewagoner)\ **Post date:** [October 20, 2020, 4:47pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/5 "2020-10-20T16:47:50Z")
Hey Shaun. So sorry for the delay. Customer support is a little backed up right now. The team will followup with you ASAP! ---
**Author:** ![ShaunG](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@ShaunG](https://community.anovaculinary.com/u/ShaunG)\ **Post date:** [October 20, 2020, 5:19pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/6 "2020-10-20T17:19:46Z")
Thank you. If my order ships in a week when I’ve been trying to cancel for days and I then need to receive and return it, I will be very unhappy. ---
**Author:** ![Craig\_Denver](https://avatars.discourse-cdn.com/v4/letter/c/46a35a/32.png) [@Craig\_Denver](https://community.anovaculinary.com/u/Craig_Denver)\ **Post date:** [October 20, 2020, 6:13pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/7 "2020-10-20T18:13:04Z")
> [@ShaunG](#): > > Put off by the delays in shipping my oven and the discouraging number of issues other owners are having, I’ve been trying to cancel my order for a week. Why not just try it, you have 100 days to return? People are generally going to voice issues/concerns versus those where it’s working well. I posted here with an issue heating to 212F, likely due to altitude, but otherwise it’s been a flawless experience for me, and I’m very happy with the product. I wouldn’t let the posts here really sway your order unless you really don’t want it anymore. ---
**Author:** ![ShaunG](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@ShaunG](https://community.anovaculinary.com/u/ShaunG)\ **Post date:** [October 23, 2020, 4:25am UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/8 "2020-10-23T04:25:59Z")
After promising signs with an email from support, Anova has one again dropped off the radar and nothing for a couple of days - sigh - so much promise and so little follow through. ---
**Author:** ![colewagoner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/colewagoner/32/48_2.png) [@colewagoner](https://community.anovaculinary.com/u/colewagoner)\ **Post date:** [October 23, 2020, 5:24pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/9 "2020-10-23T17:24:40Z")
Hi Shaun. CS will follow up as soon as they can. Sorry for the delay. ---
**Author:** ![ShaunG](https://avatars.discourse-cdn.com/v4/letter/s/74df32/32.png) [@ShaunG](https://community.anovaculinary.com/u/ShaunG)\ **Post date:** [October 26, 2020, 6:27am UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/10 "2020-10-26T06:27:25Z")
Still no reply and no luck getting my order cancelled. Buyer beware. ---
**Author:** ![Zeus](https://avatars.discourse-cdn.com/v4/letter/z/a4c791/32.png) [@Zeus](https://community.anovaculinary.com/u/Zeus)\ **Post date:** [June 10, 2023, 6:27pm UTC](https://community.anovaculinary.com/t/does-anova-customer-support-team-exist/27051/11 "2023-06-10T18:27:38Z")
I reported a problem May 16th. Still waiting. Today is June 10th. Due to the pathertic “customer support” i will never buy another Anova product.