# Duck confit **URL:** \ **Category:** Anova Support\ **Created:** [July 10, 2017, 3:07pm UTC](https://community.anovaculinary.com/t/duck-confit/8124 "2017-07-10T15:07:49Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![David1lewis](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@David1lewis](https://community.anovaculinary.com/u/David1lewis)\ **Post date:** [July 10, 2017, 3:07pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/1 "2017-07-10T15:07:49Z")
Making duck confit with my anova. The recipe time length is 12 hours. When I placed the duck in the water the temp red 170F - I wake up and is reading 97F and it isn’t going up. Is it on some cycle and will go back up? Or is there something wrong? ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [July 10, 2017, 3:26pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/2 "2017-07-10T15:26:32Z")
Gahhhhh…I really don’t think that’s normal - something might be off with your Anova Precision Cooker. ☹ I’d suggest sending a message to [support@anovaculinary.com](mailto:support@anovaculinary.com) so they can help you out with getting you cooking right ASAP! ---
**Author:** ![David1lewis](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@David1lewis](https://community.anovaculinary.com/u/David1lewis)\ **Post date:** [July 10, 2017, 3:38pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/3 "2017-07-10T15:38:10Z")
I did - I am waiting for their response ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [July 10, 2017, 6:15pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/4 "2017-07-10T18:15:52Z")
Okay, good! They’ll follow up with your ticket shortly! ---
**Author:** ![David1lewis](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@David1lewis](https://community.anovaculinary.com/u/David1lewis)\ **Post date:** [July 10, 2017, 7:17pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/5 "2017-07-10T19:17:19Z")
They did but it didn’t help. They said to reset the sous vide machine but it didn’t work. The temp continued to drop and I just shut it off and moved the duck to the oven. Is there anyway to get a replacement? this is the 3rd time I have ever used the machine. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [July 10, 2017, 7:24pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/6 "2017-07-10T19:24:32Z")
Hmm - let me look into your ticket. What’s you ticket number? ---
**Author:** ![David1lewis](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@David1lewis](https://community.anovaculinary.com/u/David1lewis)\ **Post date:** [July 10, 2017, 7:28pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/7 "2017-07-10T19:28:32Z")
250699 ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [July 10, 2017, 7:47pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/8 "2017-07-10T19:47:05Z")
Oh, I see. Customer support usually tries to troubleshoot the issue first - sometimes things can adjust itself with just a few steps. If the steps didn’t work, I’d follow up on the ticket and let them know you tried already and your unit is still not working right. They’ll go from there! ---
**Author:** ![David1lewis](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@David1lewis](https://community.anovaculinary.com/u/David1lewis)\ **Post date:** [July 10, 2017, 8:44pm UTC](https://community.anovaculinary.com/t/duck-confit/8124/9 "2017-07-10T20:44:03Z")
I did - just waiting for them to contact me back